Cleaning
Sales Assessment Results

"We already have a cleaning service we're satisfied with."

That’s great, what do thhey do that satisfies you?

The response effectively addresses the objection by asking a thoughtful question to understand the prospect's satisfaction with their current service. This shows curiosity and discovery, which is crucial in sales. However, the response lacks a closing technique and doesn't explore potential gaps or areas of improvement in the current service that could position your offering as a better solution. Additionally, there is a minor typo in 'thhey' which could impact professionalism. Overall, the tone is appropriate for the cleaning industry, maintaining a conversational approach.

"I don't see how your cleaning service is different from the one we currently use."

I understand, maybe I could explain our value add points

The response acknowledges the prospect's concern, which is a good first step. However, it lacks depth in addressing the specific objection. Simply offering to explain the value points doesn’t provide immediate clarity or intrigue. Consider elaborating on the unique aspects of your service right away, such as specialized cleaning methods, eco-friendly products, or superior customer service. Asking a follow-up question about their current service could also enhance discovery and show genuine interest in their needs. Overall, while there’s a foundation, the response needs more substance and engagement to effectively address the objection and guide towards a closing opportunity.

"Your pricing seems higher than what we were expecting."

Our pricing is a little higher in the area because we include all organic products, great service and great communication

The response effectively addresses the concern about pricing by highlighting the added value of using organic products and emphasizing the quality of service and communication. However, it lacks depth in exploring the potential concerns behind the objection. A more effective approach would involve asking the prospect about their budget or specific expectations to uncover their priorities. The tone is appropriate for the cleaning industry, but some additional empathy and curiosity could enhance rapport and understanding. A closing statement that invites further discussion or questions would also strengthen the response.

"We're on a tight budget and can't justify adding a cleaning service right now."

Would having a clean house make your life better?

The response attempts to pivot the conversation to the benefits of a clean home, but it lacks effectiveness in addressing the budget concern directly. It misses an opportunity to empathize with the prospect's financial situation and does not offer any solutions or alternatives that could fit within their budget. There's no clear closing technique or exploration of value that could justify the expense. Furthermore, asking a rhetorical question may come off as dismissive rather than engaging. Overall, the response feels more like a conversation starter than a serious attempt to overcome the objection. Consider acknowledging the budget constraint first and then asking how a cleaning service could fit into their priorities, or offering a scaled-down service as a potential solution. This would demonstrate active listening and a collaborative approach. A score of 2 reflects the minimal engagement and lack of depth in the response.

"We only need cleaning services on an as-needed basis; a contract feels excessive."

That is fine if you have a contract overall it is cheaper and don’t have hassle of scheduling every time you need someone

The response fails to effectively address the prospect's concern about needing cleaning services only on an as-needed basis. While it attempts to highlight the benefits of a contract, it lacks a clear explanation of how a contract can actually meet their needs without feeling excessive. Additionally, there is no inquiry into the prospect's specific cleaning needs or the reasons behind their preference for an as-needed service, which would demonstrate active listening and curiosity. The tone is somewhat dismissive, lacking warmth and engagement that would help build rapport. A more collaborative approach would involve asking questions to understand their situation better and exploring flexible solutions that could suit both parties. Finally, no closing technique is employed to encourage further discussion or commitment. Overall, the response does not effectively convey value or solution-focused thinking.

"Can you guarantee the same quality of service every time?"

Yes, we have a standard procedure we follow and guideline to check the most important things to you.

The response acknowledges the prospect's concern by mentioning a standard procedure, which is a good start. However, it lacks depth in effectiveness as it doesn't explain how the quality is monitored or improved consistently. There’s no engagement or curiosity shown to explore the prospect's specific needs or experiences with service quality. The tone is quite neutral and could benefit from a more reassuring and confident approach. Additionally, it misses an opportunity to ask for the prospect's criteria for quality, which would show active listening and a collaborative approach. A closing technique is absent, which is crucial for moving the conversation forward. Overall, the response needs more detail and personalization to effectively reassure the prospect. Score: 4

"I'm worried about the disruption to our daily operations during the cleaning process."

We can work around your schedule so you’re in control. Morning day and night.

The response effectively addresses the concern about disruption by offering flexibility with scheduling. However, it lacks a bit of warmth and engagement that could help build rapport. It would be beneficial to ask more about their specific needs or preferences regarding timing. Additionally, a closing technique could be included to encourage further conversation or commitment. Overall, it shows a solution-focused approach but misses on curiosity and active listening. Consider rephrasing to acknowledge their concern more deeply and perhaps suggest a brief consultation to discuss their unique needs further. For example, something like: "I understand that maintaining your daily operations is crucial. Can you share what times work best for you? We can tailor our services to ensure minimal disruption while still providing an effective clean."

"We have specific cleaning needs that I'm not sure your service can accommodate."

Can you help me understand your concerns so I can better see if we may be good fit?

This response demonstrates curiosity and a willingness to engage with the prospect's specific needs, which is a positive approach. However, it lacks a bit of assertiveness and confidence in the service offered. It would be beneficial to acknowledge the concern more directly and perhaps share examples of how the service has accommodated unique cleaning needs in the past. This could help build rapport and demonstrate value. Overall, this response is a good start but needs more depth.

"What if we need to cancel or reschedule at the last minute?"

We usually charge a last minute cancel fee but you sign up today illl waive that fee

The response addresses the concern about cancellation fees but lacks warmth and clarity, which is crucial in the cleaning industry where trust and reliability are paramount. While waiving the fee is a good move to alleviate the worry, the tone comes off as transactional rather than collaborative. It would have been better to express understanding of the prospect's situation and perhaps ask a follow-up question to explore their needs further. Additionally, the communication could have been more polished, as the misspelling ('illl' instead of 'I'll') detracts from professionalism. Overall, there's a missed opportunity to build rapport and demonstrate value beyond just waiving fees.

"How do I know your cleaners are trustworthy and insured?"

We background check all our cleaners, we have raving reviews from all our clients. And I can bring them by before a cleaning so you can meet them if you’d like

The response does a decent job of addressing the concern about trustworthiness and insurance by mentioning background checks and positive client reviews. However, it could be enhanced by explicitly stating that the cleaners are insured, as that was also a part of the objection. The offer to meet the cleaners is a nice touch and adds a personal element, which can help build rapport. However, it could have been more effective by asking questions to further explore the prospect's specific concerns or preferences about trust and insurance. Overall, the communication is clear and maintains a friendly tone suitable for the cleaning industry, but it lacks a bit in exploring value and closing techniques. Score: 7