Service
Sales Assessment Results
31
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here: your performance is lacking, and it shows with an average score of 3.1. You’ve got some solid ideas, but your execution is falling flat. You’re talking at your prospects rather than engaging them in a meaningful conversation. Your responses often feel like you’re reading a script instead of tailoring your approach to their specific concerns. You need to dive deeper into understanding their pain points and demonstrate that you’re listening, rather than just selling.
One of your strongest techniques is recognizing the need to address concerns, but you often stop short of providing the depth and clarity needed to build trust. Instead of throwing out vague reassurances, you must offer specific solutions and strategies that directly relate to the prospect's issues. Your tone also needs to shift from casual to professional—this isn’t a coffee chat; it’s about winning business.
I suggest you focus on mastering consultative selling and objection handling techniques. These will help you ask the right questions, engage your prospects, and respond effectively to their concerns. Consider practicing role-playing scenarios where you actively listen and respond to objections, rather than defaulting to standard responses.
Here’s your coaching moment: Think of every interaction as a chance to build a relationship, not just close a sale. If you can shift your mindset to genuinely wanting to solve your prospect's problems, you’ll not only improve your scores but also your sales outcomes. Remember, it’s not just about what you sell; it's about how you make your prospects feel understood and valued.
Question Breakdown
1.
0
/ 10Question:
"I understand your service offers great features, but how do I justify this investment when our current vendor is meeting most of our needs?"
Answer:
Have you considered trying our product out, because there is durability,it is also reliable and our firm can be trusted. when you get a property with us you have zero worries because it is kadgis approved and all the land documents are ready. There won't be land dispute in any form on our property, I will love you to invest in this reliable firm to secure your future and wealth
Feedback:
This response fails to directly address the prospect's concern about justification for investment compared to the current vendor. There is no exploration of the specific needs or pain points that the prospect might still have despite their current vendor meeting most of their needs. Additionally, the response lacks a collaborative approach, as it does not ask any follow-up questions to engage the prospect in a dialogue. Instead, it reads more like a sales pitch without a clear understanding of the customer's situation.
2.
2
/ 10Question:
"We've had several failed implementations in the past; what assurances can you provide that this won’t be another one?"
Answer:
I give you 100,% assurance that our firm will not make you lost your money, lot has been worried also but my firm was able to provide every necessary evidence that your property or money is safe with us and you have the assurance that you will experience ROI. Are you ready to go on this life saving with us?
Feedback:
This response lacks specificity in addressing the prospect's concern about past implementation failures. Simply stating you provide assurance does not alleviate their worries; instead, you need to delve deeper into the reasons for previous failures and clearly outline how your service mitigates those risks. Furthermore, the answer should have included a follow-up question to engage the prospect in a dialogue and demonstrate active listening. The tone is also overly aggressive and lacks professionalism, which may turn the prospect away rather than build rapport.
3.
4
/ 10Question:
"Given the limited options in the market, how can I be sure your service will remain competitive in the next few years?"
Answer:
Great! I understand your fear because of some companies who have also lost there competitive service but i am assuring you my firm has put all necessary devices to keep the service competitive in the next years, with this following points:
1) we are flexible to our clients
2) we try to understand our clients satisfaction
3) we sell well documented property with zero worries
4) we run advertise on all social media handles
5) our clients are so important to us , we appreciate them by calling, texting or even gifting.
Are we helping you to grow your wealth?
Feedback:
This response acknowledges the prospect's concern about competition, which is a good start. However, it lacks specificity and concrete examples of how your service will remain competitive in the future. Instead of a general assurance, the response should include details on market trends, continuous improvement practices, or technological advancements that will keep your service ahead. While you mention flexibility and client appreciation, these points need further elaboration to demonstrate their relevance to maintaining competitiveness. Additionally, the closing question could be more directly related to the prospect's specific concerns rather than a generic inquiry about wealth growth.
4.
4
/ 10Question:
"We are currently facing budget constraints due to fiscal year-end; can your service fit within our limited allocation?"
Answer:
Oh! I understand the economy situation in our country now.like i said earlier our firm policies are flexible, Because right now we are run a promo of 50% discount offer in all our layouts and it can also be bought: outright or installment payment, which both of this goes with the 50% discount.what kind of budget do you have within your range?
Feedback:
This response does attempt to address the budget constraints by introducing a promotional discount, which is a positive aspect. However, it lacks a deeper understanding of the prospect's specific budget limits and does not effectively explore the implications of their constraints. The response could benefit from asking clarifying questions to better understand the budget allocation, instead of just asking about the prospect's range. Additionally, the tone comes across as slightly informal, which may not resonate well in a professional context. Overall, it feels more like a transaction-focused response than a consultative one.
5.
3
/ 10Question:
"With so many stakeholders involved, how do you propose we streamline decision-making for this potential upgrade?"
Answer:
Great! I know decision making has to go through alot of processes but I think firm decision making always comes with flexibility that can not hurt our clients or the company, and also look at the decision making by some firm and how it destroy ed them. We must not fall in the same situation.our decision making must be understandable by our clients and workers in the firm
Feedback:
This response acknowledges the complexity of decision-making, but it lacks a clear framework or strategy for how to streamline that process. While mentioning flexibility is a positive aspect, there is no concrete plan or specific steps provided to facilitate smoother decision-making among stakeholders. Additionally, the reference to past failures is vague and does not offer insights into how your service can specifically help avoid those pitfalls. The language is somewhat informal and could be more professional to instill confidence in the prospect. Overall, the response fails to effectively engage the prospect in a discussion about their specific decision-making challenges or to offer a solution-oriented approach.
Consider asking follow-up questions to uncover the specific stakeholders involved and their priorities, which would show active listening and a commitment to understanding their needs better.
6.
3
/ 10Question:
"I’m concerned about the learning curve for our team; how can you support us during the transition?"
Answer:
Great! The learning curve for our team has been the best learning, I have received as an individual. I think we can also support our learning through traveling to educate us more, it create exposure, trying to use the internet to know more about the work, mental practice. These will help to know more.
Feedback:
This response acknowledges the concern about the learning curve, but it lacks clarity and structure in addressing how the company will provide support during the transition. Instead of focusing on personal experience, you should outline specific support mechanisms such as training sessions, documentation, or ongoing assistance. Suggestions about traveling for education and mental practice are vague and may not be feasible for every team. Additionally, this response does not invite further discussion or questions from the prospect, which could help better understand their specific needs. Overall, a more structured and detailed approach would enhance the effectiveness of your response.
7.
4
/ 10Question:
"What hidden costs should we be aware of that could affect the ROI of your service?"
Answer:
Thank you for asking this question, there is no hidden costs you need to be aware of that can affect ROI in the service we are rendering, like i said earlier, we are kadgis documented, which means every documents or documentation are not problem to our clients and our layouts are in good position.will you like to come for office and inspection to know more about our product?
Feedback:
This response directly addresses the concern about hidden costs, which is positive. However, merely stating that there are no hidden costs is insufficient to reassure the prospect. It would be beneficial to elaborate on the transparency of pricing and what is included in the service. Additionally, the mention of being 'kadgis documented' lacks context for the prospect—it's important to explain how that assures them of no hidden costs. The closing question about office inspection feels somewhat abrupt and may not resonate with the prospect's current worry; a follow-up question to further explore their concerns would have been more effective. Overall, the tone is somewhat informal and could be more polished to instill confidence.
8.
3
/ 10Question:
"How do you plan to ensure compliance with our industry regulations throughout the implementation process?"
Answer:
Great! Every industry has there rules and regulations, like i said earlier, our firm has flexible policy and we can know how to compliance with your industry regulations throughout the implementation process.
Feedback:
This response acknowledges the prospect's concern about compliance, which is a positive start. However, it lacks detail and specificity regarding how your firm will ensure adherence to industry regulations. Instead of a general statement about flexible policies, it would be more effective to outline specific strategies, tools, or processes that you have in place to manage compliance during implementation. Additionally, consider inviting further discussion to understand the prospect's specific regulatory concerns, which would demonstrate active listening and a consultative approach. Overall, this response feels vague and does not instill confidence in your capacity to manage compliance effectively.
9.
5
/ 10Question:
"With current economic uncertainties, why should we invest in your service over other alternatives on the market?"
Answer:
Nice! With the rate Nigeria currency is losing value every day by day, the only investment which can still secure your financial future, stability and success is real estate, because the product in real estate are fixed asset and it always appreciate quickly. Which means with the economic uncertainties you can still be in financial stability
Feedback:
This response attempts to address the prospect's concern about economic uncertainties by highlighting the stability of real estate as an investment. However, it lacks a direct comparison to your service and does not clearly articulate why your specific service is a better choice than alternatives on the market. Moreover, the reasoning could be strengthened with specific examples or data that demonstrate how your service can mitigate risks associated with economic fluctuations. The tone is slightly informal and could be more polished to instill confidence in the prospect. Overall, while the response touches on important points, it requires more clarity and focus on the service's unique value proposition in the context of the current economic climate.
10.
3
/ 10Question:
"Can you provide evidence of how your service has improved operational efficiency for companies similar to ours?"
Answer:
Great! Our company provide efficiency in the service we provide daily: 1) reach out to our prospect or client 2) flexible policy 3) understanding each prospect worries and giving solution 4) appreciating our clients 5) well detailed documentation 6) assuring and re assuring there will not be land or property dispute.
Feedback:
This response attempts to highlight the efficiency of your service, but it fails to provide concrete evidence or specific examples that demonstrate how your service has improved operational efficiency for similar companies. Listing general practices such as 'reaching out to clients' and 'flexible policy' lacks depth and does not effectively showcase measurable results or success stories. To strengthen your answer, consider including case studies, metrics, or testimonials that illustrate the positive impact of your service. Additionally, inviting further questions or discussion about the prospect's specific needs could enhance engagement and demonstrate a consultative approach.