Legalshield
Sales Assessment Results by Jae Lee
36
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s cut to the chase: your performance is in dire need of a turnaround. An average score of 3.6 is a glaring red flag, and it shows a fundamental disconnect in addressing customer concerns and articulating the value of your offering. You’ve got a few sparks of potential here, particularly in your attempts to highlight benefits, but those are overshadowed by a consistent lack of engagement and specificity. You’re deflecting questions instead of diving into them, and that’s a surefire way to lose a sale.
Your responses often come off as dismissive and vague, which is a major turn-off for prospects. They’re looking for solutions, reassurance, and a deep understanding of their unique situations, not generalizations or metaphors that go over their heads. You need to get comfortable with curiosity—ask follow-up questions, dig deeper into their concerns, and show them you’re not just selling a service; you’re building a partnership.
To start turning this ship around, I suggest you focus on honing your skills in Consultative Selling and Solution Selling. Both techniques will help you learn to listen actively and tailor your responses to fit the specific needs of your prospects. Engage them meaningfully—show them how your service can solve their problems in a way that resonates.
Remember, every conversation is a chance for connection. Don’t just aim to sell; aim to understand. When you approach your prospects with genuine curiosity and a commitment to providing tailored solutions, you’ll not only improve your scores but also build lasting relationships that lead to repeat business. So, get in there, ask questions, and start selling like you mean it!
Question Breakdown
1.
0
/ 10Question:
"I'm concerned about the cost of implementing this legal service, especially when considering our current budget constraints."
Answer:
Do you also ask yourself the same question when it comes to auto insurance?
Feedback:
This response does not effectively address the prospect's concern about the cost of implementing the legal service. It feels dismissive and does not provide any solutions or value exploration. Instead of engaging with their concern, it deflects the question and lacks curiosity or discovery. A more effective response would acknowledge the budget constraints and explore how Legalshield can provide value within those limits, perhaps by highlighting potential ROI or cost savings.
2.
3
/ 10Question:
"How can I be sure that Legalshield will meet our compliance standards and not expose us to legal risks?"
Answer:
Legalshield network of law firms is vast and we will be able to connect you with the legal firm that can best address your concerns
Feedback:
This response touches on the breadth of Legalshield's network but fails to directly address the prospect's specific concern about compliance standards and legal risks. It lacks clarity in how the connection to a legal firm directly mitigates these concerns. A more effective answer would involve detailing how Legalshield ensures compliance, perhaps mentioning any certifications, processes, or case studies that demonstrate their reliability in managing legal risks. Additionally, asking a follow-up question to better understand the prospect's specific compliance worries could foster curiosity and engagement.
3.
2
/ 10Question:
"With so many pressing priorities right now, I'm not sure we can dedicate the necessary resources to onboard this solution effectively."
Answer:
Would you rather take a few minutes now to set up and protect yourself powerfully or stress yourself out when the potatoes are burning?
Feedback:
This response attempts to create a sense of urgency but lacks relevance and clarity in relation to the prospect's specific concern about resource allocation. Instead of addressing the pressing priorities and the feasibility of onboarding, it diverts the conversation to a metaphor that may confuse the prospect. A more effective response would acknowledge their current workload and explore how Legalshield can streamline the onboarding process or provide support to minimize disruption. This would demonstrate understanding and offer a collaborative approach to easing their concerns about resource commitment.
4.
2
/ 10Question:
"We've had prior failed implementations of similar services; what guarantees do we have that this will be different?"
Answer:
Nothing is guaranteed to be honest, but will you never hace steak again because you had a bad steak before?
Feedback:
This response dismisses the prospect's serious concern about prior failed implementations by suggesting that they should not generalize from past experiences. However, it lacks a solution-focused approach and does not provide any substantive reassurance or differentiation for Legalshield. Instead of leveraging the analogy, a more effective response would involve acknowledging the concern, sharing success stories or case studies that demonstrate Legalshield's effectiveness, and outlining specific measures in place to ensure a successful implementation this time. This would show understanding and build trust with the prospect.
5.
5
/ 10Question:
"Can you explain how Legalshield supports our specific industry needs and aligns with our business objectives?"
Answer:
Legalshield has been in business for over 50 years with a nationwide network of law firms that can potentially support any of your specific industry needs while ensuring that you stay aligned with your business objectives
Feedback:
This response provides a general statement about Legalshield's experience and network, but it lacks specificity in addressing the prospect's unique industry needs. It doesn't detail how Legalshield's services can be tailored to fit particular business objectives or provide examples relevant to the industry in question. A more effective answer would highlight specific services, success stories, or case studies that illustrate how Legalshield has successfully supported similar businesses in the past. Additionally, engaging the prospect with follow-up questions about their specific objectives would demonstrate a consultative approach and foster deeper understanding.
6.
6
/ 10Question:
"There are alternative solutions available; why should we choose Legalshield over those competitors?"
Answer:
Even though there are other good choices in the marketplace none offer the level of protection Legalshield offers not just based on price, but based on the power of our network and business longevity
Feedback:
This response begins to address the prospect's concern by mentioning the unique level of protection offered by Legalshield, which is a step in the right direction. However, it lacks specific examples or differentiators that would convincingly set Legalshield apart from competitors. To enhance the effectiveness, the salesperson could include concrete benefits, such as specific features, customer success stories, or results from existing clients that showcase the tangible advantages of choosing Legalshield. Additionally, asking the prospect what specific features they value in alternative solutions could foster a more engaging conversation and demonstrate active listening.
7.
6
/ 10Question:
"Our team is already stretched thin, how will integrating this service impact our daily operations and productivity?"
Answer:
Incorporating Legalshield will actually help you unload workload off of your team by being able to hand off any legal matters to Legalshield
Feedback:
This response effectively identifies a benefit of incorporating Legalshield by suggesting it will alleviate the workload for the team. However, it could be strengthened by addressing specific concerns about daily operations and productivity. Consider elaborating on how Legalshield's services can integrate into current workflows without causing disruption. Additionally, you could ask questions to better understand the prospect's specific operational challenges and assure them of a smooth transition. This would show active listening and enhance the collaborative approach.
8.
5
/ 10Question:
"I worry about the long-term value; how can we quantify the ROI from adopting Legalshield?"
Answer:
Having a lawyer at the tip of your fingertips will give you peace of mind knowing you are protected at all times. 24/7. This ensures that you can prevent legal matters from escalating and stop them early without stress
Feedback:
This response highlights a key benefit of Legalshield by emphasizing easy access to legal support and the peace of mind it provides. However, it does not directly address the prospect's concern about quantifying ROI or long-term value. To strengthen the response, consider including specific metrics or examples of how clients have achieved cost savings or avoided legal issues through Legalshield services. Additionally, asking the prospect about their current metrics for evaluating ROI could demonstrate curiosity and foster a more engaging conversation.
9.
3
/ 10Question:
"What is the timeline for implementation, and can we afford any disruptions during that period?"
Answer:
There will be no disruptions and implementation will be seamless
Feedback:
This response is overly simplistic and lacks detail. While it assures the prospect that there will be no disruptions, it fails to provide any concrete information about the actual timeline for implementation or the steps that will be taken to ensure a smooth process. A more effective response would include a specific timeline, outline key phases of the implementation, and explain how Legalshield supports clients during this transition. Additionally, it would be beneficial to ask the prospect about their specific concerns regarding disruptions to further engage them and demonstrate active listening.
10.
4
/ 10Question:
"How will we ensure that all stakeholders are aligned and that there’s buy-in across the decision-making committee?"
Answer:
From our pricing structure to our high ratings it will be easy for all stake holders to see the value in choosing our service
Feedback:
This response attempts to address the prospect's concern by mentioning pricing structure and high ratings, which could be compelling factors. However, it lacks a specific action plan or strategy for aligning stakeholders and securing buy-in. A more effective response would involve detailing how Legalshield facilitates communication and collaboration among stakeholders, perhaps through presentations, demonstrations, or tailored materials that address each group's unique concerns. Additionally, asking questions to understand the specific dynamics of the decision-making committee could demonstrate curiosity and engage the prospect on a deeper level.