Sales
Sales Assessment Results by Etomi
15
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here—your performance is way below par, averaging a score of just 1.5. That's not just a low score; it's a glaring red flag. The responses you've provided come off as dismissive, vague, and generally disconnected from the prospects' real concerns. You’re missing the mark on building rapport, addressing objections, and showcasing the value of your solutions. This isn’t just about knowing your product; it’s about understanding your customer’s pain points and responding with empathy and clarity.
You need to dive deeper into techniques like Consultative Selling and Objection Handling. These will help you ask the right questions and engage prospects meaningfully, rather than glossing over their concerns. Remember, people want to feel heard and understood, not brushed off with generic statements.
Here’s your coaching moment: sales isn't just about closing deals; it's about opening conversations. Focus on truly listening and addressing the specific needs of your prospects. When you shift your mindset from selling to serving, you'll find your scores—and your success—will skyrocket. Get to work on this!
Question Breakdown
1.
0
/ 10Question:
"I'm worried about how this will fit into my current budget; monthly payments could be a stretch."
Answer:
THats okay sir
Feedback:
The response is dismissive and lacks engagement with the prospect's concern about budget constraints. It does not address the objection effectively or provide any reassurance or solutions. There is no curiosity or exploration of alternatives, and it fails to build rapport. A more effective approach would involve asking questions to understand the budget better and offering tailored options to alleviate financial concerns.
2.
0
/ 10Question:
"What if this solution disrupts our team's workflow? We can't afford any downtime right now."
Answer:
We will work on it.
Feedback:
The response is vague and fails to directly address the prospect's specific concern about potential disruption to their team's workflow. It lacks reassurance and does not provide any concrete information or solutions to mitigate downtime risks. A more effective response would involve acknowledging the concern, asking questions to uncover specific workflow challenges, and outlining a clear plan for implementation that minimizes disruption. This approach would demonstrate understanding and build trust with the prospect.
3.
0
/ 10Question:
"Can you explain how this integrates with our existing systems? I'm concerned about technical compatibility."
Answer:
Please sorry for the inconveniece.
Feedback:
The response is inadequate and lacks any substantive engagement with the prospect's concern regarding technical compatibility. It does not provide any explanation, reassurance, or details about integration capabilities. A more effective approach would involve acknowledging the importance of compatibility, asking questions to uncover specific system requirements, and providing information on how the product can integrate smoothly with their existing systems. This response fails to build rapport or demonstrate value.
4.
2
/ 10Question:
"I've seen other products that are cheaper; why should I choose this one?"
Answer:
Its not about the price.its about the quality .we are a top notch,and we among the top supplier in Nigeria
Feedback:
The response fails to directly address the prospect's concern about price comparison with cheaper alternatives. It lacks a clear explanation of the unique value or benefits that justify the higher cost. Instead, it makes a general statement about quality without providing specific examples or evidence to support the claim. A more effective approach would involve engaging the prospect by asking about their specific needs and demonstrating how your product’s quality translates into value and return on investment. Building rapport and understanding the prospect’s priorities are essential for overcoming price objections.
5.
3
/ 10Question:
"I'm not sure about the long-term ROI; is there data to back up the investment here?"
Answer:
Yes there is data.we have allocation receipt and offer letter that will be sent to you.
Feedback:
The response is lacking in depth and clarity. It acknowledges the availability of data, but fails to elaborate on how it directly relates to the long-term ROI concern expressed by the prospect. Simply stating that documents will be sent does not address the prospect's need for reassurance or a clear understanding of the investment's value. A more effective approach would include a brief summary of key metrics or success stories that highlight the ROI, as well as inviting the prospect to discuss specific concerns or needs further. This would demonstrate a solution-focused approach and build trust.
6.
2
/ 10Question:
"We had a previous implementation that failed; how can you assure me this will be different?"
Answer:
We are build on trust,honesty and integrity .browse goggle to know more about us
Feedback:
The response is inadequate as it does not directly address the prospect's concern about a previous failed implementation. Simply stating that the company is built on trust, honesty, and integrity is vague and does not provide specific reassurance or evidence of how this implementation will differ from past experiences. A more effective approach would involve acknowledging the concern, discussing the steps taken to ensure success in this implementation, and providing specific examples of improvements or support mechanisms that have been put in place. This would create a more engaging and solution-focused dialogue with the prospect.
7.
3
/ 10Question:
"My team is already stretched thin; how much training will this require?"
Answer:
It will require physical and online training
Feedback:
The response is too brief and lacks detail. While it mentions that training will be both physical and online, it fails to specify the duration, intensity, or support structure of the training. Addressing the prospect's concern requires a clearer explanation of how the training will be designed to accommodate their team's current workload and any available resources for support. A more effective strategy would involve expressing understanding of their situation, outlining a training plan that considers their capacity, and inviting further questions to discuss any specific training needs or concerns they might have.
8.
0
/ 10Question:
"I need to ensure that this won't affect our compliance standards; can you provide insights on that?"
Answer:
We are build on integrity,trust and honesty.and we believe in giving our customer the best.
We give quantity not quality
Feedback:
The response is problematic as it does not address the prospect's specific concern about compliance standards. It makes vague claims about integrity and trust but fails to provide any concrete insights or assurances regarding compliance. Additionally, the statement "We give quantity not quality" contradicts the initial claim of providing the best, which can further undermine trust. A more effective response would involve explicitly addressing compliance issues, providing relevant information or examples, and demonstrating how your product aligns with necessary compliance standards. This would engage the prospect more effectively and build credibility.
9.
3
/ 10Question:
"What if your product doesn't evolve with industry trends? I need something that can grow with us."
Answer:
Ok sir .please can i share the available trends on whatsapp.we are here for you.be rest assured you will get what you need from us.
Trust us sir
Feedback:
The response is lacking in specificity and does not adequately address the prospect's concern about the product's ability to evolve with industry trends. While offering to share trends is a step in the right direction, it does not provide concrete assurances or insights into how the product itself will adapt or improve over time. A more effective approach would involve discussing the company's commitment to continuous development, highlighting features that allow for scalability or upgrades, and inviting further dialogue on the prospect's specific needs. Overall, this response fails to build trust or demonstrate a clear understanding of the prospect's priorities.
10.
2
/ 10Question:
"I just need to prioritize what's urgent right now; how does this solution align with our immediate needs?"
Answer:
This is where scale of preference comes in.explain to the client in order
Feedback:
The response is vague and lacks clarity. It does not directly engage with the prospect's urgency or explain how the solution can meet their immediate needs. Simply mentioning "scale of preference" does not provide actionable insights or reassure the prospect that their priorities will be addressed. A more effective approach would involve directly asking the prospect about their current urgent needs and then articulating how your solution can specifically align with and support those needs. This would demonstrate active listening and a solution-focused mentality.