Zapatos nike
Sales Assessment Results by Juan José
49
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance isn't cutting it. An average score of 4.9 reveals a persistent struggle to connect with prospects and convey the unique value of your offerings. You showcased some understanding of customer concerns, but your responses often lacked clarity and specificity, leaving them feeling flat and unengaging. You're good at recognizing issues, but you need to back that up with concrete examples and a clearer structure in your communication. You mentioned innovation, but where are the specifics? You need to dig deeper and provide tangible evidence that illustrates the quality and benefits of your product.
There are patterns here that can't be ignored. While you do attempt to acknowledge concerns, the follow-through is weak. You often lose sight of how to directly address customer pain points, which leaves them unconvinced. It's time to elevate your game by practicing the Solution Selling and Value Selling techniques. These will help you identify and articulate the unique benefits that your product offers, making your pitch not just about price but about real, relatable value.
Here’s your coaching moment: remember that every interaction is an opportunity to build a relationship. Instead of just addressing a concern, engage your prospects. Ask questions that invite them into the conversation; this will not only clarify their needs but also demonstrate that you’re genuinely invested in finding the right solution for them. If you can shift your focus from merely selling to truly connecting, you'll see your scores—and your success—soar.
Question Breakdown
1.
2
/ 10Question:
"I'm concerned about the cost of these Nike shoes compared to other brands; can you help me see the value?"
Answer:
Entiendo te preocupación pero nuestra empresa con otras marcas tienen una superioridad contra otras marcas por el precio de nuestros zapatos que son muy baratos y ayuda al presupuesto del cliente
Feedback:
The response lacks clarity and does not effectively address the prospect's concern regarding value. Simply stating that the shoes are cheaper does not highlight their unique benefits or justify the investment. A better approach would have included specific features that contribute to the shoes’ value, a comparison of benefits rather than just price, and an invitation for further discussion. Additionally, the tone could be more engaging and empathetic to build rapport.
2.
5
/ 10Question:
"With limited options in the market, how do I know these will truly stand out in quality and reliability?"
Answer:
Nuestra empresa se saca por innovación y diseño gracias a una combinación de innovación en productos campañas de marketing impactantes fuertes patrocinios deportivos y una conexión emocional con sus consumidores
Feedback:
The response mentions innovation and design, which are positive aspects, but it lacks specific examples that directly address the prospect's concern about quality and reliability. To be more effective, the salesperson should provide concrete evidence of the shoes' quality, such as materials used, performance testimonials, or industry ratings. Additionally, the tone could be more engaging to foster a stronger connection with the prospect. Overall, while some relevant points were mentioned, the response could benefit from a clearer focus on the specific qualities that set these shoes apart in the market.
3.
4
/ 10Question:
"What if I invest in these shoes and my team doesn't find them comfortable or stylish enough?"
Answer:
Entiende tu preocupación pero en nuestra empresa podrías considerar algunas opciones como evaluar la posibilidad de volverlos o cambiarlos sin como nuestra política de tinta lo permite también pues buscar formas de estilizar los zapatos de manera que se integre mejor con el vaso atuendo de tu equipo quizás combinandolos con diferentes prendas o accesorios
Feedback:
The response begins by acknowledging the prospect's concern, which is a positive approach. However, it lacks clarity and does not effectively address the specific worry about comfort and style. Instead of focusing on return options and styling suggestions, the salesperson should provide evidence of comfort features, such as materials, design ergonomics, or testimonials from satisfied customers. Additionally, it would be beneficial to ask questions about the team's preferences or previous experiences to demonstrate active listening and engagement. Overall, the response could have been more solution-focused and proactive in addressing the concern directly.
4.
5
/ 10Question:
"How can I justify this luxury expense to my stakeholders when we have other pressing needs?"
Answer:
Lo puede justificar ya que con análisis detallado de Nike ese gasto puede generar beneficios a largo plazo para la empresa como ese gasto se alinea con la estrategia general de la empresa y contribuye al logro de los objetivos a largo plazo y Nike es un proveedor clave para tu empresa destaca como esta inversión puede mejorar la relación con la empresa
Feedback:
The response attempts to justify the luxury expense by emphasizing long-term benefits and alignment with the company's strategy, which is a positive direction. However, it lacks specific, tangible examples or metrics that stakeholders would find compelling. Including statistics or case studies on how Nike products have impacted other businesses positively could strengthen the argument. Additionally, the language could be clearer and more structured to enhance understanding. Engaging the prospect by asking about their stakeholders' specific concerns or priorities would also show active listening and curiosity, making the conversation more collaborative.
5.
7
/ 10Question:
"Can you assure me that the delivery timeline will work with our current project schedules?"
Answer:
Sí claro te puedes asegurar ya que el cronograma de entrega de nuestra empresa se alinea perfectamente con nuestras cronogramas de proyectos actuales establecemos un plan de trabajo conjunto que incluirá hitos claros y fechas específicas para cada entrega además implementamos un sistema de seguimiento y comunicación regular para asegurarnos de que cualquier ajusto cambio se realice de manera oportuna y eficiente también quiero asegurarte que nuestra empresa tiene un historial comprobado de cumplir con los plazos de entrega y cuenta con una infraestructura logística robusta para garantizar la entrega a tiempo de nuestros pedidos
Feedback:
The response effectively addresses the delivery timeline concern by assuring the prospect that the company's schedule aligns with their projects. It highlights the establishment of a collaborative plan, including clear milestones and regular communication, which is crucial for building trust. Mentioning the company's proven track record in meeting deadlines adds credibility. However, the response could be further enhanced by inviting the prospect to share their specific project timelines, which would demonstrate active listening and a more tailored approach. Overall, the clarity and structure are good, but a more engaging tone and inquiry about the prospect's needs would strengthen the relationship.
6.
5
/ 10Question:
"I'm worried about hidden maintenance costs over time; can you clarify what those might be?"
Answer:
Absolutamente entiendo que los costos de mantenimiento ocultos pueden ser un tema de preocupación entiendo en cuanto a los costos de mantenimiento oculto no hay que un programa de mantenimiento preventivo diseñado para minimizar sorpresas y garantizar la eficiencia a largo plazo algunos de los costos que podríamos incurrir incluyen costos de piezas de repuesto aunque Nike es conocida por la calidad de sus productos es posible que necesitamos reemplazar algunas piezas con el tiempo. También dependiendo el tipo de mantenimiento requerido podríamos necesitar contratar personal especializado para realizar reparaciones o ajustes si nuestro sistema de gestión de inventario seguimiento de pedido requieren actualizaciones podríamos incurrir en costos adicionales y también quiero asegurarte que nuestra empresa tiene un historial de transparencia en cuanto a sus costos y estamos comprometidos a trabajar juntos para identificar etiquetar cualquier cosa oculto podemos establecer un plan de mantenimiento preventivo y un presupuesto detallado para garantizar que estemos preparados para cualquier gasto futuro
Feedback:
The response begins positively by acknowledging the prospect's concerns about hidden maintenance costs, which is a good start. However, it becomes convoluted and lacks clarity in addressing specific potential costs. While the mention of a preventive maintenance program is valuable, the explanation about replacement parts and specialized personnel could be better organized and more focused. It would help to provide specific examples of common maintenance costs related to the shoes, such as specific types of replacements or services. Additionally, offering to create a detailed budget or maintenance plan could enhance the collaborative approach. Overall, while transparency is highlighted, the response needs to be more concise and directly relevant to the prospect's concern to strengthen their confidence in the product.
7.
5
/ 10Question:
"Our team morale is crucial—how do you handle returns or exchanges if they don’t meet expectations?"
Answer:
Entiendo que la moral del equipo es crucial en cuanto a las devoluciones o cambios nuestra empresa tiene un proceso claro y transparente para manejar estas situaciones si un producto no cumple con las expectativas podemos iniciar un proceso de evolución o cambio de manera eficiente además podemos establecer un sistema de retroalimentación para que los miembros del equipo puedan compartir sus comentarios y sugerencias sobre cómo mejorar el proceso de esa manera podemos aprender de nuestro errores y mejorar continuamente
Feedback:
The response acknowledges the importance of team morale, which is a positive start. However, it lacks a clear structure and specific details about the return or exchange process. While mentioning a feedback system is a good idea, it would be more effective to outline the steps involved in the return process, including timelines and how to initiate returns. Providing assurance that the company values customer satisfaction and is committed to improving the process could strengthen the response. Additionally, inviting questions or concerns from the prospect would demonstrate active listening and a more collaborative approach.
8.
4
/ 10Question:
"How do these shoes integrate with our current offerings; do you have examples of successful implementations?"
Answer:
Los zapatos de nuestra empresa se integran perfectamente con nuestra oferta actual de productos deportivos y de moda nuestra estrategia es ofrecer una gama completa de productos que satisfagan las necesidades de nuestros clientes y los zapatos de Nike son un complemento ideal para nuestra línea de productos en cuanto a ejemplos de implementación exitosa no hay que ha trabajado con varias marcas y retailers para integrar sus productos en sus ofertas
Feedback:
The response begins positively by asserting that Nike shoes integrate seamlessly with the current product lineup. However, it lacks specificity and concrete examples that would help the prospect visualize successful implementations. Instead of a general statement about integration, it would be more impactful to share a specific case study or example of a retailer that successfully implemented Nike shoes into their offerings, detailing the benefits and outcomes. The tone is somewhat vague and does not fully engage the prospect's curiosity or encourage further discussion. Additionally, asking the prospect about their current offerings or needs could help tailor the conversation and enhance rapport.
9.
5
/ 10Question:
"What happens if the market shifts and we need to pivot away from this luxury line?"
Answer:
Entiendo tu preocupación sobre la flexibilidad en caso de que el mercado cambie quiero asegurarte que no hay que es una marca sólida y adaptable y estamos comprometidos a trabajar juntos para encontrar soluciones que se ajusten a los mercados si el mercado cambia y necesitamos alejarnos de la línea de lujo podemos trabajar juntos para identificar nuevas oportunidades de negocio que se adapten a las necesidades del mercado también quiero asegurarte que Nike una historia de éxito en adaptarse a los cambios del mercado y mantener su posición como líder en la industria estamos comprometidos a trabajar juntos para garantizar que nuestras asociación sea exitosa y rentable para ambas partes
Feedback:
The response begins positively by acknowledging the prospect's concern about market shifts, which is a good approach. However, it lacks clarity and depth in addressing how Nike specifically adapts to changes. While reassurances about Nike’s adaptability are important, the response could be enhanced by providing concrete examples of past adaptations or strategies that were successfully implemented in response to market shifts. Additionally, the language is somewhat convoluted, making it harder for the prospect to follow. It would also be beneficial to invite the prospect to share their concerns or experiences related to market changes to demonstrate active listening and foster collaboration. Overall, while the sentiment of partnership is present, the response needs to be more structured and detail-oriented to effectively address the objection.
10.
7
/ 10Question:
"Can you provide more insight into the customization options available for these shoes to better fit our brand?"
Answer:
Entiendo que la personalización es clave para ti quiero asegurarte que Nike ofrece una amplia gama de opciones de personalización para que puedas adaptar los zapatos a tu marca de manera perfecta podemos trabajar juntos para crear un diseño único que refleja la esencia de tu marca desde colores personalizados hasta logotipos y marcas podemos hacer que estos zapatos sean verdaderamente exclusivos para ti además podemos aprovechar el programa night be you para ofrecer a tus clientes una experiencia de personalización única imagina poder ofrecer zapatos que sean verdaderamente únicos y reflejen la personalidad de tus clientes quiero asegurarte que nuestra empresa está comprometido a trabajar para encontrar la solución perfecta para tu marca estamos dispuesto a hacer lo que sea necesario para asegurarme de que esté satisfecho con el resultado final
Feedback:
The response effectively addresses the prospect's inquiry about customization options by confirming that Nike offers a wide range of personalization features. Mentioning specific aspects like color customization and logos demonstrates the potential for creating unique products. However, the response could be improved by providing concrete examples or past success stories that showcase how other brands have successfully implemented customization. Additionally, the language is somewhat verbose and could benefit from clearer organization to enhance readability. Inviting the prospect to share any specific preferences or ideas for customization could foster a more engaging dialogue and demonstrate active listening. Overall, while the response conveys commitment to collaboration, a more focused approach could strengthen the impact.