Verizon Phone sales
Sales Assessment Results

"I can get a better deal with another carrier, why should I stick with Verizon?"

Verizon offers the most 5G coverage amongst all carriers

While mentioning Verizon's superior 5G coverage is a good starting point, the response lacks depth in addressing the customer's specific concern about getting a better deal elsewhere. It doesn't explore the customer's needs or ask questions to understand what they value most in a deal. Additionally, it misses an opportunity to highlight any unique benefits or promotions that Verizon might offer to make the deal more attractive. A more effective response would include asking the prospect about their current plan and what features or prices they are comparing, thus demonstrating active listening and a solution-focused approach. Overall, this response is too brief and lacks engagement.

"The monthly cost is higher than what I currently pay, can you justify that?"

Absolutely, it depends on what you what you’re looking for out of your pan. If you’re going for experience Verizon will be the best as we offer the most 5G ultra wide band coverage as well as offering new promotions consistently . If you’re going for value Verizon may not be the best fit for you

The response starts off well by addressing the prospect's concern about cost and providing context about Verizon's strengths. However, it lacks a clear justification for the higher cost in comparison to their current plan. It’s essential to directly link the value and benefits of Verizon's offerings to the additional cost, such as superior customer service, reliability, or unique features. Additionally, the response could benefit from a more engaging tone and could include questions to further discover the prospect's needs and concerns. A collaborative approach to explore their priorities would strengthen the rapport. Overall, it does touch on value but doesn’t fully explore it or close effectively.

"I'm not sure we need an upgrade right now; our current phones still work fine."

I’m glad to hear they still work fine. The great part about being with Verizon is that you get a version of the current years phone if you trade in your phone your current. My phone personally works fine but the battery starts to not hold a charge after a year or 2 of having it so I take advantage of the free phone when trading one in

The response attempts to address the objection by highlighting the benefits of trading in for a new phone, which is a good start. However, it could be more effective by directly asking questions like, 'What features are you enjoying most about your current phone?' or 'Have you noticed any limitations with your current device?' This would engage the prospect further and demonstrate curiosity about their needs. The tone is friendly, but it could be more persuasive by emphasizing the value of upgrading beyond just the free phone aspect. Additionally, a closing technique could be introduced to encourage a decision, such as suggesting a quick comparison of features between their current model and the new one. Overall, the response shows some understanding of the customer's perspective but lacks depth in exploration and closing. Score: 5.

"We have a limited budget for phone plans; can you help me with something more affordable?"

Absolutely we have tons of options that all offer our 5G service! what are you looking to get out of your plan?

The response shows a good start by acknowledging the objection and immediately pivoting to the available options, which is effective. However, it lacks a more direct acknowledgment of the budget concern, which is crucial in this context. The tone is friendly, which is great for rapport, but the salesperson could enhance clarity by specifying at least one affordable option upfront. The closing technique is somewhat weak as there's no attempt to guide the prospect towards a decision. The question asked is good for discovery, but there could be more curiosity about their specific needs. Overall, the response is friendly and shows potential but needs refinement in addressing the budget issue more directly and providing a clearer path forward. Score: 6

"I've heard bad things about Verizon's network coverage in my area; can you address that?"

Thanks for bringing that up, Verizon offers the most coverage for 5G service in the country. I will take a look at our network coverage map to show you!

The response acknowledges the objection but lacks a more personalized approach to address the specific concern about the local network coverage. While it's good to mention Verizon's overall 5G coverage, it would be more effective to ask the prospect about their specific location or experiences to demonstrate active listening and curiosity. Additionally, while offering to show the network coverage map is a step in the right direction, it should be complemented with reassurance or data relevant to the prospect's area to truly alleviate their concerns. Overall, the communication is clear but could benefit from a more tailored and solution-focused approach. To improve, consider directly addressing local coverage issues and inviting the prospect to share more about their experiences. That would help build rapport and trust. Closing techniques could also be included to guide the prospect towards a decision once their concerns are addressed.

"We're currently locked into a contract with another provider; what are our options?"

I can definitely help you with that and I am glad you are looking to switch to Verizon! How much do you owe on the devices because Verizon will pay off phones for people switching from other carriers which means we can get you guys started with the best 5G service today

The salesperson effectively addresses the concern by acknowledging the objection and immediately offering a potential solution—Verizon's device payoff program. However, the response could benefit from a more empathetic tone, recognizing the discomfort of being locked in a contract. Additionally, while they ask about the amount owed on the devices, they could enhance their curiosity by asking more open-ended questions about the prospect's current plan and what features they value most. The closing technique is somewhat implied but could be stronger by suggesting a follow-up or next step, like setting up a time to discuss options in detail. Overall, the response demonstrates a good understanding of the value proposition but lacks warmth and further exploration of the prospect's needs.

"The features you offer don’t seem to be significantly better than what we already have."

I appreciate you for you telling me you don’t see the value in the features I offered you! What about the features don’t seem to be significantly better than what you have and what are you looking to get out of some features?

The response effectively acknowledges the prospect's objection, demonstrating active listening. However, it could be improved by directly addressing the value of the features offered, rather than just asking for feedback. This could help to clarify and showcase how Verizon's offerings may still align with the prospect's needs. The tone is conversational and appropriate for the industry, but it would benefit from a more confident closing technique that emphasizes the unique benefits of the features. Overall, the curiosity and discovery aspect is strong, but the value exploration could be more pronounced.

"I want to wait until next year to make a decision; can you convince me to switch now?"

Absolutely! With the current deals Verizon is offering there is no guarantee that they will be here next week or tomorrow. I tell all my customers that you only have to pay taxes on the devices and have 30 days to return them incase you change mind which has brought them much success. That way you don’t have to worry about missing out on the promotion and have the chance to test drive the products. Would you want to go ahead and try These devices out?

The response effectively addresses the concern about waiting by emphasizing the urgency of current offers, which is a solid approach in sales. The salesperson clearly communicates the return policy, which mitigates risk for the prospect and thus adds value. However, the closing technique could be stronger; instead of simply asking if they want to try the devices, it might be more effective to ask a question to gauge their specific concerns about switching or to explore their needs further. Additionally, while the response is generally positive, the tone could be more engaging to build rapport. Overall, the salesperson shows a solution-focused approach but could enhance curiosity and active listening.

"How do I know that Verizon's customer service is better than what I'm used to?"

What difficulties have you been experiencing and what has been your experience with your current customer service? Verizon’s customer service is 24/7 and offers live agents and chat bots instead of online only options!

The response begins well by inviting the prospect to share their current experiences, which shows curiosity and a willingness to listen. However, it could be improved by including specific examples or statistics that demonstrate the superiority of Verizon's customer service compared to competitors. The mention of 24/7 support and live agents is a good start, but it lacks a stronger closing technique or a direct assertion of value that would reassure the prospect. Overall, the tone is appropriate for the industry, but more emphasis on differentiation and reassurance would strengthen the argument.

"What happens if I find a better deal after signing up with Verizon?"

When you purchase any product you have 30 days to try them out. Verizon is more than happy to compensate for a better deal with another carrier. Be aware that even though another company may offer a better plan, that’s only for around 6-12 based on my experience then the prices go up exponentially. Verizon offers a 3 years price guarantee so that way you don’t have to worry about your bill doubling out of nowhere

The response effectively addresses the concern by providing a clear explanation of Verizon's 30-day satisfaction guarantee and the price guarantee, which directly counteracts the prospect's worry about a better deal. However, it could be improved by offering a more empathetic tone in acknowledging the prospect's concern about potentially missing out on savings. Additionally, it lacks a closing technique to encourage the prospect to move forward or ask for further questions. Incorporating a question to invite the prospect to share their thoughts or any specific plans they are considering could enhance the collaborative approach. Overall, the response communicates value but could benefit from a more engaging, conversational style.