Closeriqtest
Sales Assessment Results
44
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance is underwhelming, with an average score of 4.4. While you show a hint of potential in some responses, the lack of depth and engagement is glaring. You attempt to acknowledge objections and offer trials, but your responses often feel rushed and transactional rather than consultative. You need to dig deeper, empathize more, and ask the right questions to truly connect with your prospects.
The consistent patterns in your work indicate that you struggle with effectively addressing objections and conveying clear value. You seem to know what to say, but you often miss the mark on how to say it—your communication lacks clarity and warmth, coming off as somewhat confrontational or dismissive.
To help you up your game, I suggest focusing on solution-focused selling and consultative selling techniques. These will help you better understand your prospects' needs and provide tailored solutions that resonate. Remember, it's not just about what you offer, but how you present it.
Here's your coaching moment: think of every interaction as a chance to build a relationship, not just close a deal. Engage in meaningful dialogue, ask insightful questions, and truly listen to your prospects. If you can shift your mindset from transactional to relational, your scores will reflect that improvement. It's time to step it up!
Question Breakdown
1.
5
/ 10Question:
"We have a tight budget this fiscal year, and I'm not sure we can justify this expense right now."
Answer:
What’s your budget? If I can show you how we can have this service pay for itself can you agree to give us a trial?
Feedback:
The response acknowledges the budget concern but lacks depth in addressing the prospect's hesitation. Instead of directly asking about the budget, it would be more effective to first empathize with their situation and explore the implications of not investing in the service. This approach could lead to more insightful questions that uncover their needs and challenges. Additionally, the idea of a trial is good, but it should be framed around the value they'll receive and how it aligns with their goals. It seems a bit rushed and doesn't fully engage the prospect in a collaborative discussion about their financial constraints and potential ROI. Overall, the communication feels a bit transactional rather than consultative.
Score: 5/10 for attempting to propose a trial but lacking in deeper engagement and exploration of value.
2.
4
/ 10Question:
"I need to see how this would integrate with our current processes before committing."
Answer:
Absolutely. While we are at it I can show you how this wil revolutionize your process and simplify your orocess
Feedback:
The response acknowledges the objection but lacks depth and specificity. It does not effectively address the prospect's concern about integration with current processes. Instead of providing a clear and tailored solution or asking follow-up questions to understand their current setup, it vaguely promises a revolution. A more effective approach would involve exploring the prospect's existing processes, discussing specific integration points, and highlighting how the proposed solution adds value while simplifying their current workflow. Additionally, the response contains a typo ('orocess' instead of 'process'), which detracts from professionalism. Overall, the response could benefit from a stronger emphasis on curiosity and discovery as well as clearer communication.
Score: 4
3.
5
/ 10Question:
"I’m concerned about the training required for my team to effectively use Closeriqtest—how much support will we receive?"
Answer:
I stand behind this 100-% and can guarantee the support will exceed what’s needed as long as your team is committed to learning and furthering their success
Feedback:
While your response expresses confidence in the support provided, it lacks specific details about the training process and the type of support the team can expect. To effectively address the prospect's concern, consider outlining how the training will be structured, what resources will be available, and how you will ensure their team feels supported throughout the learning process. Enhancing your response with a collaborative tone and inviting questions could also improve engagement. Overall, this response could have been stronger if it demonstrated a solution-focused approach and included a closing technique to encourage further discussion.
4.
2
/ 10Question:
"I understand the value, but how do we know this will provide a better ROI than our current solution?"
Answer:
You won’t know until you commit. I can tell you everything you want to hear but you’ll never know until you are all in
Feedback:
The response lacks effectiveness in addressing the concern about ROI. Instead of reassuring the prospect with data or examples that demonstrate potential ROI, it comes off as dismissive and fails to engage in a constructive dialogue. Clear communication is missing, and the tone is somewhat confrontational rather than collaborative. It would have been more effective to provide a case study or data points that showcase the ROI of the proposed solution compared to their current one. Additionally, asking the prospect questions to understand their current ROI metrics could have shown curiosity and active listening. Overall, the response does not reflect a solution-focused approach or build rapport, resulting in a poor evaluation.
5.
5
/ 10Question:
"There’s a competing product that seems to offer similar features at a lower price; what makes Closeriqtest stand out?"
Answer:
Our support and staff are unmatched. Our success is based on your success with the product.
Feedback:
The response addresses the objection by highlighting support and staff as key differentiators, which is important in a competitive landscape. However, it lacks depth in explaining how your support translates into tangible benefits for the customer—something that could have been illustrated more effectively. There’s no mention of asking follow-up questions to discover more about the prospect’s needs, nor is there a clear closing technique applied here. Overall, the communication is clear, but more detail and engagement are needed to elevate the response and truly differentiate Closeriqtest.
Score: 5/10 for a decent initial response but lacking in depth and interaction.
6.
5
/ 10Question:
"We’re currently focused on a different project, and I’m worried about whether this is the right time to pursue a luxury purchase like Closeriqtest."
Answer:
What’s you other project? Let me show you how closeriq can not only generate value itself but also increase the value of the other project
Feedback:
The response attempts to delve into the prospect's current focus by asking about their other project, which shows curiosity. However, it lacks a clear structure and depth in addressing the concern about timing for a luxury purchase. A more effective approach could involve acknowledging the objection more empathetically and then connecting how Closeriqtest can complement their current project. Additionally, the response could include a closing technique to guide the prospect towards considering the opportunity sooner rather than later. Overall, the response could be more polished to demonstrate understanding and value exploration.
7.
3
/ 10Question:
"Can you give me concrete examples of how other organizations like ours have successfully implemented this?"
Answer:
Absolutely. Just understand that these are based on the commit of their team members.
Feedback:
The response lacks depth and doesn't effectively address the prospect's request for concrete examples. While acknowledging the commitment of team members is important, it fails to provide specific case studies or examples that would illustrate the value and success of the implementation. It also lacks a collaborative tone, and could benefit from asking a follow-up question to better understand the prospect's needs. Overall, it misses the opportunity to engage more meaningfully with the prospect.
To improve, consider sharing specific success stories or metrics from similar organizations and invite the prospect to discuss how these could relate to their situation.
Score: 3
8.
5
/ 10Question:
"My team has had mixed experiences with new tools in the past; how can I ensure they will adopt this one?"
Answer:
Can you explain where the problems were. I can provide you with a blueprint that is customized to show you where your team members would best fit into closeriq.
Feedback:
The response does a fair job of addressing the prospect's concern by asking for details on the past problems, which indicates curiosity and a willingness to understand the specific issues. However, it lacks a bit of warmth and reassurance that could help build rapport. A more solution-focused approach would involve not only asking about past problems but also highlighting how CloserIQ's features or support could directly address those issues. Additionally, incorporating a closing technique to move the conversation forward could be beneficial. Overall, it demonstrates some engagement but misses the mark on building a strong case for adoption and reassuring the prospect about the new tool's value for their team.
Score: 5
9.
7
/ 10Question:
"I’m not sure if all stakeholders are aligned on this purchase; how do we address that?"
Answer:
Let’s set up a meeting with them. I can show the value and answer their individual concerns and provide them with answers to questions they may not know they have
Feedback:
The response effectively addresses the objection by proposing a meeting to engage all stakeholders. This collaborative approach is essential in ensuring alignment. However, it could be improved by emphasizing the importance of understanding each stakeholder's unique concerns before the meeting, which would demonstrate active listening and curiosity. Additionally, incorporating a closing technique, such as suggesting a specific date and time for the meeting, would have strengthened the response. Overall, the tone is clear and appropriate for the context.
10.
3
/ 10Question:
"There’s a lot of uncertainty in the market right now—what guarantees can you provide about the stability of Closeriqtest?"
Answer:
I can guarantee you that closeriq was built and designed for all markets. We have maintained a consistent growth and success through all markets. Think of how and cold water. You can adjust either one to reach and maintain the temperature you desire
Feedback:
The response provided lacks clarity and fails to directly address the prospect's concern about market uncertainty and stability. While the analogy of adjusting temperature with cold water is creative, it does not effectively convey how Closeriqtest ensures stability in uncertain markets. Additionally, there is no mention of specific guarantees or concrete evidence that would build trust with the prospect. The communication could be more focused on the value and security that Closeriqtest offers in times of uncertainty. Overall, the response does not demonstrate effective objection handling or a solution-focused approach.
Score: 3 for effort, but it needs a lot more focus and clarity.