Stylist
Sales Assessment Results
50
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get straight to the point: your performance is underwhelming. With an average score of 5, it's clear that you're not connecting with your prospects effectively. Your strongest moments come through when you show awareness of customer needs and attempt to gather information, but too often you drop the ball on crucial elements like empathy, clarity, and building rapport. It’s great that you ask questions, but they often lack direction and don’t address the core concerns of your prospects. You need to step up your game in understanding the emotional landscape of your clients and directly addressing their hesitations.
To elevate your skills, dive deeper into consultative selling and objection handling techniques. Learning to truly listen and respond to objections with empathy and clarity will transform your interactions. Remember, it’s not just about selling a service; it’s about fostering trust and understanding.
Here’s your coaching moment: think of every conversation as an opportunity to connect, not just to close a deal. Acknowledge concerns before jumping into solutions. If you can master this, you'll see a remarkable shift in your sales approach. You’ve got potential, but it’s time to refine those techniques and show up with confidence and clarity.
Question Breakdown
1.
2
/ 10Question:
"I'm worried about how this will fit into my budget since I have other expenses to consider."
Answer:
First things first. By purchasing this product you will eliminate the need to purchase 4 different types of products therefore you are saving money and this is mostly definitely in your budget.
Feedback:
The response lacks clarity and fails to address the prospect's concern about their overall budget effectively. Simply stating that they will save money by eliminating other products does not provide a comprehensive view of how this service fits into their budget. Additionally, it would be beneficial to ask the prospect questions about their budget constraints to foster understanding and demonstrate active listening. The tone could also be more empathetic, acknowledging their concerns before presenting a solution. Overall, the approach is too abrupt and does not build rapport or trust with the prospect.
2.
5
/ 10Question:
"I’ve been using my current stylist for a while; I’m not sure if I want to switch now."
Answer:
That is great. Have you been happy with all your services? What services have you liked/disliked and why?
Feedback:
The response begins well by asking open-ended questions to explore the prospect's satisfaction with their current stylist. However, it fails to address the underlying concern about the hesitation to switch stylists. Instead of only probing for satisfaction, the salesperson could have acknowledged the emotional attachment the prospect might have to their current stylist and provided reassurance about the benefits of switching. This could include emphasizing unique offerings or a personalized touch that sets their service apart. Strengthening the response by connecting the questions back to potential advantages of switching could improve engagement and rapport. Additionally, building on the relationship aspect would enhance the response further.
3.
6
/ 10Question:
"Can you explain how much I’ll actually be spending each month on this service?"
Answer:
Yes certainly. I do have a few more questions to ask to help me best understand and meet your needs and budget. Is your style more luxury or cost efficient? How much time do you want or have to dedicate to your style? Do you prefer a full service every 6-8 weeks? Do you prefer to do a partial then a full service? Obviously a full service is going to require more time, product and upkeep. I would love to offer my services in finding a style that meets your needs and budget.
Feedback:
The response effectively seeks to gather more information about the prospect's preferences and budget, which is a good approach for understanding their needs. However, it lacks direct answers regarding the potential costs that they might incur. While asking questions is important, it is essential to address the specific concern of monthly spending upfront before delving into further inquiries. Additionally, the salesperson could enhance the response by providing some range or examples of typical costs associated with the services offered, which would help the prospect feel informed. Overall, while the curiosity and discovery aspect is present, the clarity in addressing the budget concern could be significantly improved.
4.
3
/ 10Question:
"I need to see results quickly; how soon can I expect to notice a difference?"
Answer:
Depending on the service, immediate.
Feedback:
The response is overly simplistic and lacks detail. While stating that results can be immediate is a good start, it does not provide the prospect with enough information about what they can expect from different services. To strengthen the answer, the salesperson could explain which specific services yield quick results and why, as well as set realistic expectations about the timeline for noticeable changes. Asking follow-up questions to understand the prospect's specific needs or concerns regarding results would also demonstrate active listening and engagement. Overall, this response falls short in providing comprehensive information and building rapport with the prospect.
5.
7
/ 10Question:
"How do I know your styling techniques will work for my specific hair type?"
Answer:
I have a master cosmetology license. Let me show you past styles I have helped my clients achieve that have the same hair type as you. Also I will show you how to style, to use the tools, and products specifically for your hair.
Feedback:
The response effectively leverages the salesperson's credentials, which helps establish credibility. By offering to showcase past styles that align with the prospect's hair type, the salesperson demonstrates a tailored approach. However, while the response is informative, it could benefit from an initial acknowledgment of the prospect's concern, as this would enhance rapport and show empathy. Additionally, incorporating a follow-up question about the prospect's specific hair challenges or preferences could further engage them in the conversation and allow for a more personalized pitch. Overall, the response is on the right track but needs more warmth and curiosity to fully address the objection.
6.
5
/ 10Question:
"What if I don’t like the results or the experience? Is there a satisfaction guarantee?"
Answer:
I can guarantee I will do everything in my ability to give you a great experience and to make sure you are satisfied.
Feedback:
The response attempts to reassure the prospect by emphasizing the salesperson's commitment to providing a great experience and ensuring satisfaction. However, it falls short of addressing the specific concern regarding a satisfaction guarantee. It would be beneficial to explicitly mention whether a formal satisfaction guarantee exists and what it entails. Additionally, incorporating a follow-up question to understand their expectations or previous experiences would demonstrate active listening and build rapport. Overall, while the intention to reassure is present, clarity and detail are needed to fully address the prospect's objection.
7.
6
/ 10Question:
"My schedule is tight; how much time will I need to allocate for appointments?"
Answer:
Timing depends on the service. I suggest at 30 minute consultation where we can discuss your future appointment in more detail. Normally it is two hours for a service.
Feedback:
The response addresses the prospect's concern regarding time allocation by providing a clear breakdown: a 30-minute consultation followed by a typical two-hour service duration. However, it could improve by first empathizing with the prospect's tight schedule, acknowledging their concern more personally. Additionally, it would be beneficial to offer options or flexibility in scheduling to accommodate their busy lifestyle. Including a question to understand their specific availability or preferred times for appointments could also foster collaboration and demonstrate active listening. Overall, while the response gives relevant information, enhancing the warmth and exploratory nature could improve rapport and engagement.
8.
5
/ 10Question:
"I’m concerned about your availability during peak seasons; will I still get timely appointments?"
Answer:
Yes, I always ask to pre book for your next appointment when finishing up with current appointment
Feedback:
The response touches on a proactive approach by mentioning pre-booking for future appointments, which is a good start in addressing the concern about availability. However, it lacks detail in reassuring the prospect that they will indeed have access to timely appointments during peak seasons. To strengthen this response, it would be beneficial to elaborate on the strategies in place for managing high demand, such as prioritizing existing clients or having flexible appointment slots. Additionally, expressing empathy towards their concern about availability and asking about their preferred schedule or specific busy times would further enhance rapport and demonstrate active listening. Overall, while the intention is present, the response requires more depth and reassurance to effectively address the objection.
9.
6
/ 10Question:
"How do you handle customer support if I have questions after my first appointment?"
Answer:
You have my cell number to call and you can stop by the salon and we can talk in person
Feedback:
The response provides a good starting point by offering the prospect direct access to the salesperson via cell phone and in-person conversations at the salon. This shows availability and a willingness to assist, which can build trust. However, it lacks a more comprehensive explanation of the support structure after the first appointment. To improve, the salesperson could outline specific support channels, such as follow-up emails, regular check-ins, or any customer support resources like FAQs. Additionally, acknowledging the importance of ongoing support for the prospect’s peace of mind would create a more empathetic tone. Overall, while the response is friendly, it needs more detail to fully reassure the prospect about continued support.
10.
5
/ 10Question:
"Can you provide examples of clients similar to me who have had successful experiences with your services?"
Answer:
Yes, on my page you can find all clients comments. I also have pictures of all my work posted.
Feedback:
The response acknowledges the prospect's request for examples, which is a positive start. However, it lacks a personalized touch and fails to engage the prospect further. Simply directing them to a page of comments and pictures does not effectively build rapport or instill confidence. To improve, it would be beneficial to offer specific examples of clients who had similar needs or concerns, highlighting their transformations and satisfaction with the service. Additionally, asking the prospect about their preferences or what aspects of previous clients’ experiences resonate with them would demonstrate active listening and curiosity. Overall, the response could benefit from more personalization and engagement to create a stronger connection with the prospect.