Realty sales
Sales Assessment Results by Adeyemo Noah Adetunji
42
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here. You’ve hit a rough patch with an average score of 4.2, and it shows in your responses. Your attempts to engage with prospects are there, but they often lack the depth and clarity needed to really connect. You’ve got some positive starts, acknowledging concerns and attempting to provide reassurances, but you need to dig deeper. Every response should focus on understanding specific budgetary concerns, providing concrete evidence, and fostering a collaborative dialogue.
There’s a clear pattern of not fully engaging with customer emotions or concerns. You’re missing opportunities to build trust and rapport by not asking open-ended questions or offering tailored solutions. You need to get comfortable with techniques like Solution Selling and Consultative Selling, which focus on addressing customer pain points and building relationships. These techniques will help you shift from just answering questions to providing real value.
Here’s your coaching moment: Every interaction is a chance to build a relationship, not just a transaction. Make it your mission to not just respond but to engage. Dive into their concerns, explore their needs, and articulate how you can be the solution they didn’t know they needed. You've got the potential; now it's time to sharpen those skills and elevate your game.
Question Breakdown
1.
0
/ 10Question:
"I'm really concerned about how much I'll be paying each month and if it fits into my budget."
Answer:
Budget concern
Feedback:
Your response lacks depth and fails to directly address the prospect's concern about monthly payments and budget fit. It's essential to expand on this by asking follow-up questions to uncover their specific budgetary constraints and then articulating how your offerings can fit within those parameters. Consider discussing financing options or providing a cost breakdown to reassure the client. Overall, this response lacks engagement and a solution-focused approach.
2.
2
/ 10Question:
"With the current market conditions, how do I know I'm not overpaying for this property?"
Answer:
Looking at the current market condition, you can see that our price is the best when it comes to overpaying
Feedback:
Your response lacks clarity and depth. While you mention the current market conditions, you fail to provide any concrete evidence or data to support your claim that the price is the best. It’s important to directly address the prospect’s concern by discussing comparable properties, market trends, or recent sales that validate your pricing. Additionally, consider asking exploratory questions to understand the prospect's perception of value better and help build trust. Overall, your answer does not sufficiently engage with the concern or provide reassurance.
3.
4
/ 10Question:
"I've heard mixed reviews about the neighborhood, and I'm not sure about the long-term value."
Answer:
If you look at our product overview very well, especially chapter 3 you will
See where we explain in details about long term value, for example the price of this land was 3million last year and it's 5million this year because govern have turned this place to CBD and CBD is the core of the city everyone will rush it the value of the land will surely increase over time
Feedback:
Your response attempts to address the concern about long-term value by referencing specific data points, which is a positive aspect. However, it lacks a personal touch and engagement with the prospect's emotions regarding the mixed reviews. You should acknowledge their concerns directly and provide more context around the neighborhood's positive attributes, community developments, and future growth potential. Additionally, encouraging the prospect to ask questions or share specific reviews they've heard could facilitate a more collaborative discussion. Overall, while you provided some data, the approach needs to be more interactive and empathetic.
4.
5
/ 10Question:
"We already have a preferred agent; how can you prove that your service will be better?"
Answer:
I will like to know what the agent is offering you but if you are not willing to say it, in our own company we are not only trying to sell, we are trying to build a relationship and we want to sustain that relationship because we a customer that will come back to patronize us and also refer us to others, don't forget we have have discounts for our products depends on the one you buy and also we give room for instalment payment which nobody in this business offer
Feedback:
Your response begins by acknowledging the prospect's current relationship with their preferred agent, which is a positive start. However, it lacks specificity and fails to differentiate your services effectively. You should focus on understanding the value the current agent provides and then clearly articulate what makes your offerings superior, such as unique services, personalized attention, or proven success stories. Mentioning discounts and installment plans is helpful, but integrating these into a compelling narrative about how you can better meet their needs would make your response stronger. Additionally, asking open-ended questions about what they value in their current agent would facilitate a more collaborative discussion. Overall, your approach needs to be more focused on showcasing your distinct advantages and building rapport.
5.
3
/ 10Question:
"I need to ensure that this home aligns with my lifestyle, but I have some doubts about the layout."
Answer:
Can you tell me what you want? After I know what they client want, oh this layout you suggested is not much different from what we offer, you see this hour layout it's not well suitable for this environment you want because of natural disasters, for a more long lasting and your status in this city this layout is more suitable for your design, for example your layout will
Make visitor toilet close to the kitchen, that layout is not hygienic and bad for your health, our design make the toilet distant from kitchen for hygiene and make it close closer to waiting room for easy Acces for visitors
Feedback:
Your response attempts to engage the prospect by asking what they want, which is a good start. However, it lacks clarity and coherence, making it difficult for the prospect to follow your reasoning. You seem to dismiss their doubts without fully exploring their specific lifestyle needs and preferences. Instead of immediately contrasting the layout with another, consider asking more open-ended questions to understand their concerns better. Acknowledge their doubts and provide a more structured comparison of how your layout aligns with their lifestyle. Additionally, ensure that your language is clear and professional, as well as focusing on the benefits rather than solely the drawbacks of the competitor's layout. Overall, aim for a more empathetic and collaborative approach that addresses the prospect's needs directly.
6.
5
/ 10Question:
"Is there a possibility that hidden costs could come up after I make the purchase?"
Answer:
No, you can rest assured that there is no hidden cost but in a situation where you want more additional designs or you want to change the pattern which is more bigger than what we plan for, we will
Sit down with you and discuss a convenient price together
Feedback:
Your response starts positively by reassuring the prospect that there are no hidden costs, which is a good approach to addressing their concern. However, it lacks thoroughness and clarity. You should elaborate on the types of costs typically involved in realty transactions to reinforce your point. Additionally, instead of just stating that additional changes will incur costs, provide examples of common adjustments and how they are typically managed. This would demonstrate transparency and preparedness, further alleviating the prospect's concerns. Overall, encourage a more open dialogue to explore any remaining doubts they may have.
7.
5
/ 10Question:
"What if the prices drop in the next few months? That could put me in a tough spot financially."
Answer:
Yes you are right, a price drop will not be a good advantage for you, but you can rest assured we have done a good analysis about the price, inflation cost of the living In the environment, over the years there is no fall above 3% and base of popular analysis done by Nigeria buereu of statistics and the information from the ministry of finance with our own analysis we are not witnessing any fall for the next 10years
Feedback:
Your response acknowledges the prospect's concern about a price drop, which is a positive aspect. However, the reassurance provided lacks clarity and specifics. While you mention that past drops were limited, you should also present data on market trends, and perhaps discuss how property values typically behave over time within the region. Additionally, consider addressing the prospect's financial concerns more empathetically by discussing options for securing a favorable deal or how your property could retain value compared to others. Overall, while you provided some analysis, the response could benefit from a more engaging and transparent approach that encourages a dialogue.
8.
6
/ 10Question:
"I'm worried about how long the buying process will take and if it will disrupt my daily routine."
Answer:
Oh! Don't worry about that, you can tell us when you are free and we will schedule you for that, also our buying process is so easy that you can do it anywhere, if your schedule is tight, it's not compulsory you come to our office, we can do the business on phone and we will bring the document to you for signing, concerning inspection we make provision for live videos or if you have someone that can follow us there and you will be watching us at the comfort of your home.
Feedback:
Your response attempts to reassure the prospect by offering flexibility in the buying process, which is a good approach. However, it lacks a structured explanation of the timeline and specific steps involved in the process. Providing a clear outline of the key stages—from initial contact to closing—could help alleviate the prospect's concerns more effectively. Additionally, while you mention options like phone calls and live videos, you should emphasize how these solutions specifically minimize disruption to their daily routine. Consider actively inviting questions or concerns to foster a more collaborative dialogue. Overall, aim for a more comprehensive and engaging response that fully addresses the prospect's worries about time and routine.
9.
6
/ 10Question:
"I need to see documented success stories from your previous clients to feel confident in my decision."
Answer:
No problem with that, you can check out our social media pages you will see many of our success stories there, not cooked stories but true stories, you can also check the comment sections of our social media you will see people who have patronised us and who are our partnership, another way is buy approaching people who have bought one or two things from us, you can meet them physically when you come for inspection or you go through our newsletter where we documented stories of our business with the consent of the buyers
Feedback:
Your response provides several avenues for the prospect to explore documented success stories, which is a positive aspect. However, it lacks clarity and structure, making it difficult for the prospect to easily understand the different options available. Instead of listing methods haphazardly, consider summarizing the strongest testimonials or success stories and mentioning specific clients or partnerships that could resonate with the prospect's needs. Additionally, inviting the prospect to engage in a conversation about their concerns and what specific success metrics they are looking for could deepen the dialogue. Overall, aim for a more organized and engaging approach that reinforces trust and builds rapport.
10.
6
/ 10Question:
"With everything else on my plate, I worry that managing this purchase will add too much to my workload."
Answer:
Oh! That's not a problem, we know people of your caliber have tight schedule and will not have time required to manage something like this, this is why we design a proxi-managing that will manage it for you, you can rest assure because they are our workers and you don't need to pay extra cash for that and we have many of our customers that will
Manage their properties on their behalf and they receive monthly feedback
Feedback:
Your response begins positively by acknowledging the prospect's busy schedule, which is a good approach to address their concern. However, it lacks clarity and structure, making it somewhat difficult to follow. You should explain more clearly what 'proxi-managing' entails and how it specifically alleviates the burden from the client. Providing examples of how this service has helped other clients or sharing specific success stories would add credibility. Additionally, you could invite the prospect to ask questions about this service or discuss any specific concerns they have about managing the purchase. Overall, aim for a more coherent and engaging response that reassures the prospect and encourages dialogue.