CHECKERS CUSTARD
Sales Assessment Results by MUSA OJODOMO THOMAS
8
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance is not just lacking; it's alarmingly low. An average score of 0.8 indicates significant gaps in your sales approach. You repeatedly missed the mark on addressing customer objections, which is critical in sales. Your responses lacked engagement, specificity, and a clear understanding of the customer’s needs. Addressing concerns about costs, implementation, and support isn't just a nice-to-have; it’s a must. You need to stop giving vague reassurances and start providing detailed, relevant information that builds trust and confidence. Focus on techniques like Solution Selling and Objection Handling, as they will help you tackle customer concerns head-on with clarity and concrete examples. Remember, every objection is an opportunity to demonstrate value—don’t squander it. Here’s your coaching moment: think of sales as a conversation where your role is to illuminate the path for your prospect. If they have questions, don’t just respond—guide them. Learn to listen actively and respond thoughtfully. You’ve got to turn this around. Dive deep into understanding the customer's perspective, and then craft your responses to address their specific concerns. You can do better; now it's time to prove it.
Question Breakdown
1.
0
/ 10Question:
"I'm concerned about the cost of ownership—how do we ensure that the quality justifies the investment in CHECKERS CUSTARD?"
Answer:
PROMOTING SALES FOR DISTRIBUTORS
Feedback:
The response provided is completely irrelevant to the objection raised about the cost of ownership and quality justification. There is no engagement with the prospect's concern, nor any attempt to clarify or explore the value of CHECKERS CUSTARD. This lack of focus and context reflects a missed opportunity to connect with the customer's needs. To improve, ensure your responses directly address objections with relevant information and demonstrate how the product delivers value.
2.
0
/ 10Question:
"With our current vendor relationship, switching to CHECKERS CUSTARD feels risky—what support do you offer during this transition?"
Answer:
GIVEN NEW SALES ORIENTATION
Feedback:
The response fails to address the prospect's concern about the risks of switching vendors and the support available during the transition to CHECKERS CUSTARD. There is no explanation or reassurance regarding the support process, which is crucial in alleviating the perceived risks. To improve, provide specific details about the support services you offer during the transition, such as training, onboarding, or dedicated support personnel. This would help build trust and demonstrate your commitment to a smooth transition for the prospect.
3.
0
/ 10Question:
"I appreciate the product, but our team is already stretched thin—how much effort is required for implementation?"
Answer:
Adding more work force like new staffs
Feedback:
The response does not adequately address the prospect's concern about the implementation effort required for CHECKERS CUSTARD. Simply suggesting adding more staff does not provide clarity or reassurance about the process, training, or support that will be available to facilitate the implementation. To improve, focus on specific steps, resources, or support systems you have in place to ease the burden on the existing team during the transition. This would help mitigate their concerns regarding workload and resource allocation.
4.
2
/ 10Question:
"Can you provide clarity on the potential ROI if we choose CHECKERS CUSTARD over our current alternatives?"
Answer:
It will boost your sales and income
Feedback:
The response is overly simplistic and does not provide specific details about the potential ROI related to CHECKERS CUSTARD compared to current alternatives. A solid answer should include metrics, examples, or case studies demonstrating how CHECKERS CUSTARD has positively impacted other clients' sales and income. Additionally, addressing how this improvement translates into measurable ROI would have been beneficial. To enhance future responses, focus on quantifiable benefits and concrete comparisons to build a stronger case for the product's value.
5.
2
/ 10Question:
"I need to understand how this will align with our long-term goals—what's your innovation path for future product development?"
Answer:
New packaging and more advertising in rural areas
Feedback:
The response does not effectively address the prospect's concern about aligning with their long-term goals and understanding the innovation path for future product development. Simply mentioning 'new packaging' and 'more advertising' lacks depth and does not provide insight into the strategic direction or specific innovations planned for CHECKERS CUSTARD. To improve, outline a clear vision for future product enhancements, technological advancements, or any roadmap that demonstrates how your product will evolve to meet changing market demands and align with the prospect's long-term objectives. This would create a stronger connection and reassurance regarding the product's future relevance.
6.
2
/ 10Question:
"Given that this is our first purchase, what guarantees can you provide regarding product reliability?"
Answer:
It must be labelled and satisfied by relevant bodies like nafdac
Feedback:
The response fails to address the prospect's concern about guarantees regarding product reliability. While mentioning labeling and compliance with relevant bodies like NAFDAC is important, it does not provide a clear assurance of reliability or specific guarantees that would alleviate the customer's concerns. To improve, offer details about quality control processes, testing standards, or warranty policies that demonstrate the product's reliability and build trust with the prospect. This would provide a stronger reassurance for a first-time purchase.
7.
0
/ 10Question:
"What specific support will be available if we face issues after implementation?"
Answer:
Revant to the company management for another discussion
Feedback:
The response does not address the prospect's concern about post-implementation support. Simply suggesting to discuss it further with management lacks specificity and fails to reassure the prospect about the support available. To improve, you should provide concrete details about the types of support offered, such as customer service availability, troubleshooting assistance, and resources for ongoing issues. This would demonstrate your commitment to addressing their needs and building trust in your product.
8.
0
/ 10Question:
"We're under a tight budget this fiscal year—what flexibility do you have on payment terms?"
Answer:
Harmonize expenditures for a reduction is expenses.
Feedback:
The response does not adequately address the prospect's specific concern regarding flexibility in payment terms. Simply stating to harmonize expenditures lacks clarity and does not provide actionable solutions or options for adjusting payment terms to accommodate their budget constraints. To improve, you could outline specific payment plans, discounts for early payment, or installment options that would make it easier for the prospect to consider CHECKERS CUSTARD within their tight budget. This would demonstrate your willingness to collaborate and find a suitable solution for their financial situation.
9.
0
/ 10Question:
"Our team prefers to stick with familiar solutions; how can you convince us to try CHECKERS CUSTARD instead?"
Answer:
Because the product are sellable everywhere and it move market for greater income
Feedback:
The response does not effectively address the prospect's hesitation about switching from familiar solutions to CHECKERS CUSTARD. Stating that the product is sellable everywhere and can generate greater income lacks specificity and does not provide compelling reasons for making the switch. To improve, you should highlight unique selling points, benefits, or success stories that demonstrate why CHECKERS CUSTARD is a superior choice compared to their current solution. Engaging with the prospect's concerns and providing concrete examples would strengthen your argument and facilitate a more persuasive conversation.
10.
2
/ 10Question:
"How do you handle feedback from customers to ensure your offering meets evolving market demands?"
Answer:
Make necessary changes and make sure you protect customers interest
Feedback:
The response lacks detail and specificity, failing to clearly address how feedback is collected and utilized to adapt the product to market demands. Simply stating to make changes does not illustrate a structured process or commitment to listening to customers. To improve, you could elaborate on methods for gathering feedback (e.g., surveys, direct communication), how that feedback informs product development, and any examples of changes made as a result of customer input. This would better demonstrate a proactive approach to customer satisfaction and market relevance.