Neuropathy care
Sales Assessment Results

"I've heard mixed reviews about neuropathy treatments, how do I know yours is effective?"

We get 96% success rate with our patients that follow our recommendations

The response provides a specific statistic (96% success rate) which addresses the concern about effectiveness. However, it lacks depth in communication and doesn't engage the prospect in a conversation. There is no follow-up question to explore their specific concerns or to invite further discussion. Additionally, the tone could be more empathetic to resonate with someone dealing with health issues. A collaborative approach and curiosity about the prospect's experiences would have strengthened the response. Overall, it provides a clear point but misses the opportunity for connection and exploration. Score: 5

"Your pricing seems higher than other options I've looked into, can you explain why?"

We are not the most expensive and we are not the cheapest but we are one of the most efficient at treating those with neuropathy. And I am confident that this plan will help stop the progression of your neuropathy and bring back the function of your sensory nerves.

The response addresses the pricing objection by positioning the service as neither the most expensive nor the cheapest, which is a decent start. However, it lacks a clear explanation of the value provided relative to the cost. The mention of efficiency and confidence in treatment is positive but could be enhanced by providing specific outcomes or testimonials that illustrate the effectiveness of the service. Additionally, there are no thoughtful questions to engage the prospect further or to understand their budget constraints or other options they are considering. The tone is somewhat informative but could benefit from a more empathetic approach to acknowledge the prospect's concern about pricing. Overall, the response does not fully leverage collaborative techniques or explore the value in-depth. A stronger closing technique could also be employed to invite further discussion. Score: 5.

"We’ve tried similar treatments before with no success, why should we believe this will work for us?"

You are have tried various aspects but never this fully integrative approach. We are looking at this from all aspects, from helping the nerve regenerate to helping the environment of healing with increasing blood flow and helping making sure your nervous system has the proper nutritional support.

The response does a fair job of addressing the concern by highlighting the unique aspects of the proposed treatment. However, it lacks a personal touch that could have better engaged the prospect's emotions. The explanation is somewhat clinical and could benefit from a more empathetic tone, acknowledging their previous frustrations more deeply. There is no closing technique or invitation for further discussion, which would have been beneficial. Asking questions to uncover their specific past experiences with treatments could also enhance the conversation and show active listening. Overall, while the response contains some valuable information, it misses opportunities for rapport building and curiosity-driven exploration.

"I need to consult with my doctor before making any decisions, can you follow up later?"

You have tried that path before and it has lead you to coming to my office. I understand if you are concerned about the nutrition affecting your medication and we can get that cleared, but I want to ask if you have been satisfied with the answers your doctor has provided you regarding your neuropathy?

The salesperson effectively acknowledged the prospect's concern about consulting their doctor, which demonstrates active listening. They also attempted to explore the value of the conversation by questioning the prospect's satisfaction with their doctor's answers, showing a solution-focused approach. However, the initial response could have better aligned with building rapport by expressing understanding about the need for medical advice. A more collaborative tone could enhance the connection. Also, while they hinted at nutrition impacting medication, they didn't offer a clear closing technique or next steps, which would be essential in guiding the prospect toward a decision. Overall, the response has good elements but misses some opportunities for deeper engagement and clarity. Score: 7

"What if this treatment doesn’t work for my specific type of neuropathy?"

We have found our process gets 96% success rates with patients with cases just like yours. I am confident in the plan we have laid out for you that we will be able to help you. It is not a matter of if it will help but when it will help.

The salesperson effectively addresses the concern by providing a specific success rate, which adds credibility to the response. However, the communication could be more empathetic by acknowledging the prospect's fears or uncertainties regarding their individual condition. The tone is confident, which is good, but it could benefit from a touch of warmth to build rapport. A more solution-focused approach could include discussing how the treatment can be tailored to the prospect’s unique situation. Additionally, asking questions about the prospect’s specific type of neuropathy would demonstrate curiosity and active listening. Overall, while the response has merit, it lacks a collaborative approach and deeper engagement with the prospect's concerns.

"I'm concerned about the time commitment required for treatment, can you clarify how long it will take?"

In a case of your severity we are looking at a time frame of 12-18 months for optimal resolution. First we have to stop the progression which can take 90 days and then we have to start to regenerate those nerves and due to the severe nerve damage this is going to take time. We have a cruise ship that is off course and we have to get it turned around first and then get it back on track.

The response effectively addresses the concern about the time commitment by providing a clear time frame (12-18 months) and explaining the necessary steps involved in the treatment process. The analogy of a cruise ship is a creative way to illustrate the complexity of treatment, although it might benefit from a more straightforward explanation to ensure clarity. However, the response lacks a collaborative approach; it would be helpful to invite questions or concerns from the prospect to enhance engagement and show active listening. Additionally, exploring the value of the treatment and its potential benefits could strengthen the message. Overall, while there is a good attempt at communication, it could be refined for better engagement and clarity.

"I’m currently using a different provider, why should I switch to your services?"

I will come back and ask you if you are satisfied with that provider? If not, than I would say we have a lot to offer to enhance your body's ability to heal and to get you feeling better. There are a lot of services that we have that you have not tried that would be off benefit to help your condition.

The response shows an attempt to address the objection by asking a follow-up question about the prospect's satisfaction with their current provider, which is a good start. However, it lacks depth in exploring the prospect's specific pain points and does not effectively demonstrate value beyond the mention of "services that you have not tried." It could benefit from clearer communication about the unique offerings and how they directly relate to the prospect's needs. Additionally, while the tone is somewhat conversational, it could be more empathetic and focused on building rapport. Overall, the closing technique is weak, as there’s no clear call-to-action or exploration of the next steps. Overall, it lacks a collaborative approach and fails to engage the prospect in a meaningful way.

"I have a limited budget for healthcare expenses this year, how can you accommodate that?"

We work with financing companies like Care Credit and Synchrony that can help make lower monthly payments with good standing credit. We also offer office credits to help off set some of what insurance companies would help cover.

The response does address the budget concern by mentioning financing options, which shows a solution-focused approach. However, it lacks clarity and engagement. It could be better if it started with empathy towards the prospect's situation, acknowledging their budget constraints before diving into solutions. There was no curiosity shown to further understand the prospect's specific financial situation or needs. Additionally, it missed an opportunity for rapport-building by not asking questions about their past experiences with healthcare expenses. Overall, the tone is somewhat transactional rather than collaborative, which is important in the healthcare industry. Including a closing technique or a question to invite further discussion could strengthen the response significantly.

"I’m not sure if I really need this treatment right now, what are the signs I should look for?"

Based on your tests results and seeing that you have 20% sensory loss in the right foot and 23% sensory loss in the left foot I would disagree with you. Although you are in the earlier stages of neuropathy, this disease is progressive and if you do not treat or intervene these sensory nerves will continue to die off and the symptoms will worsen and progress. I recommend doing something early now while it is easier to treat as it will be less time and less expensive.

The response effectively addresses the concern by providing data from test results, which adds credibility to the argument. However, it could benefit from a more empathetic tone; rather than disagreeing outright, acknowledging the prospect's feelings would foster a more collaborative environment. While the urgency of treatment is emphasized, the closing technique could be more engaging—inviting the prospect to ask questions or share their thoughts on potential next steps would enhance the conversation. Additionally, exploring the prospect's understanding of their condition and their concerns could further demonstrate active listening and curiosity. Overall, the response is solution-focused, but it lacks warmth and engagement. Score: 6

"Can you provide testimonials or case studies from other patients who have had similar conditions?"

Yes, as you will see we have pictures of prior and current patients all over in the clinic that show their amazing results here at Asuta Health. On our social media we also share video testimonials as well that I can show. And for case studies I have a wonderful image right here with a description of one of our in office treatments and its powerful regeneration of the C-Fiber nerves.

The response does address the objection by mentioning the availability of testimonials and case studies, which is good. However, it could be improved by being more specific about how these testimonials relate to the prospect's condition. Clear communication is present, but the tone could be more engaging and empathetic toward the prospect’s concerns. While visual evidence is mentioned, a more direct invitation to discuss these insights or ask further questions would enhance the collaborative approach. Bringing in curiosity by asking if the prospect has any specific conditions or outcomes they are most interested in would have demonstrated active listening and discovery. Overall, it provides some value but lacks a strong closing technique that encourages the prospect to take the next step. A score of 6 reflects a decent effort but highlights the need for more personalization and engagement.