Health supplements
Sales Assessment Results by Bello Fisayo Eniola
41
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here; your performance is underwhelming, averaging a dismal 4.1. You’re clearly capable of more, but right now, you’re missing the mark in critical areas. You’ve shown potential in recognizing customer concerns, which is a step in the right direction, but your responses lack the depth and specificity needed to truly connect with prospects. There’s a consistent pattern of not addressing budget concerns effectively, and your attempts at reassurance often fall flat due to vague explanations. You need to dive deeper into how your product can solve specific problems and provide tangible benefits.
To elevate your game, focus on mastering the SPIN Selling technique. It will guide you in asking the right questions to uncover needs and implications, allowing you to tailor your responses. Pair that with a commitment to Value Selling, where you highlight the benefits over features, and you’ll start seeing a shift in your engagement.
Remember, every interaction is an opportunity to build trust and rapport. A memorable coaching moment for you: don’t just state facts; create a narrative that resonates with your prospects. Share stories, use specific examples, and engage them in a way that makes your solution feel indispensable. You have the potential—now it’s time to tap into it.
Question Breakdown
1.
2
/ 10Question:
"I'm not sure if these supplements really fit into my budget this month; can you help me understand the long-term value?"
Answer:
Using the recommended course treatment guarantees you a long- term benefits and it's a one-off treatment. You are getting the value for your money.
Feedback:
The response lacks specificity and does not effectively address the budget concern. Simply stating that there are long-term benefits does not clarify how these benefits translate into financial value over time. Additionally, it would be beneficial to ask follow-up questions to explore the prospect's specific budget constraints and any long-term goals they have. A more solution-oriented approach that connects the supplement's value to their health goals would strengthen the response.
2.
5
/ 10Question:
"I've been using another brand for a while now, and I'm hesitant to switch—what makes your product stand out?"
Answer:
What makes our products stand out is because our products is made from 100% natural ingredients and it have no side effects both during and after use. It's recommended by doctors to their patients
Feedback:
The response attempts to differentiate the product by highlighting its natural ingredients and endorsement by doctors. However, it lacks depth and specificity. It should elaborate on how these features directly benefit the customer, potentially through examples or testimonials. Additionally, addressing the customer's loyalty to their current brand more directly would help create a more engaging conversation. Including questions to further understand their current experience and what they value in their supplements could enhance rapport and provide insights for tailored responses.
3.
4
/ 10Question:
"I need something effective and easy to integrate into my daily routine; is there a learning curve with your supplements?"
Answer:
Yes. There's learning curve. It's very easy to integrate into your daily routine. It's a supplement you take daily. After breakfast and after dinner.
Feedback:
The response acknowledges the learning curve but fails to address the customer's concern about effectiveness and integration comprehensively. Simply stating that it's easy to integrate does not provide enough reassurance about the product's efficacy or how it fits seamlessly into the customer's routine. It would benefit from elaborating on specific ways to incorporate the supplements and perhaps offering tips or examples. Engaging the prospect with follow-up questions to understand their current routine better and how the supplement can fit into it would also enhance the response.
4.
5
/ 10Question:
"How do I know these supplements will actually deliver the promised results rather than just being another expensive product?"
Answer:
From the first 10days of using the supplement, you're seeing improvement and the initial positive results. Before exhausting the recommended course treatment, you'd have gotten the promised results. These is based on the reviews we've received from returning customers.
Feedback:
The response attempts to provide reassurance by referencing initial improvements and customer reviews. However, it lacks depth and specificity regarding what kind of results can be expected and how these have been measured. It could benefit from mentioning any clinical studies, detailed testimonials, or specific metrics to strengthen credibility. Additionally, engaging the prospect with questions about their specific expectations or experiences with supplements could enhance rapport and provide a clearer picture of value.
5.
4
/ 10Question:
"My schedule is packed, how quickly can I expect to see results from these supplements?"
Answer:
Alright. You can get to see the initial positive results after 10 days of using the health supplements
Feedback:
The response provides a clear timeframe for seeing results, which is a good start. However, it lacks depth and does not address how those results may impact the prospect's busy schedule or overall well-being. It would be beneficial to elaborate on what 'initial positive results' entail—are they related to energy levels, mood, or specific health markers? Additionally, asking the prospect about their specific goals or what they hope to achieve with the supplements would create a more personalized dialogue and demonstrate active listening.
Engaging the prospect further by discussing how the product can fit into their routine or enhance their productivity during their packed schedule could also strengthen the response.
6.
4
/ 10Question:
"I've heard mixed reviews about similar products; how do you ensure quality and compliance with regulations?"
Answer:
Ok. I ensure you will get your desired results so far you stay on the recommended course treatment. The supplement is very safe and natural. The mixed reviews are from those that didn't used the recommended course treatment.
Feedback:
The response attempts to reassure the prospect about the product's safety and effectiveness; however, it lacks a concrete approach to addressing the concern about mixed reviews and quality assurance. Simply stating that results are contingent on following the recommended course does not directly tackle the issue of quality and compliance with regulations. Additionally, there is no mention of any certifications, quality control processes, or regulatory compliance measures that would instill confidence in the product. It would be beneficial to provide specific information about the manufacturing standards or third-party testing to enhance credibility. Engaging the prospect further by asking about their experiences or concerns related to product quality could also help build rapport and trust.
7.
5
/ 10Question:
"I want to make sure my decision is backed by solid evidence—do you have any studies or testimonials to share?"
Answer:
Yes. There are many reviews from returning customers, customers that have referred their loved ones and recommended and reviews from many medical practitioners. You can also visit our website, you see reviews from customers and the ingredients used in producing the supplements
Feedback:
The response acknowledges the prospect's concern about needing solid evidence but lacks specificity about the studies or testimonials that could reassure them. While mentioning customer reviews and endorsements from medical practitioners is a good start, it would be more effective to highlight specific studies, their outcomes, or direct links to relevant testimonials. Additionally, encouraging a dialogue by asking the prospect what specific evidence they are looking for or what concerns they have regarding the product could enhance engagement and build trust. Overall, the response could benefit from a more tailored and informative approach to effectively address the prospect's skepticism.
8.
4
/ 10Question:
"Payments can get tricky for me; are there flexible payment options that can help ease the monthly commitment?"
Answer:
Ok. We don't expect installment payments. If you can't afford the recommended course treatment at a time, you can start gradually with either the average or minimum course treatment . Using the treatment also guarantee you a positive results.
Feedback:
The response acknowledges the customer's payment concerns but lacks clarity and empathy. Simply stating that there are no installment payments misses the opportunity to explore flexible options or alternative solutions that could ease the financial commitment. It would be more beneficial to discuss potential payment plans, discounts for larger purchases, or trial sizes to help the customer ease into the commitment. Additionally, reinforcing the value of the product and emphasizing how it can help improve their situation would strengthen the response. Asking questions to better understand their financial limitations or preferences would also demonstrate active listening and a customer-centric approach.
9.
5
/ 10Question:
"Is there a risk in trying these supplements if I have existing health conditions—can you clarify any potential concerns?"
Answer:
May I know the existing health conditions?
The supplements is very safe to use and natural. It doesn't have any side effects. But it can't be used by a pregnant woman or a nursing mother.
Feedback:
The response attempts to address the prospect's concern by asking about existing health conditions, which is a good start for uncovering specific risks. However, it lacks a comprehensive explanation regarding the safety of the supplements for individuals with health conditions beyond the mention of pregnant women and nursing mothers. Providing more detailed information on any known interactions or contraindications would instill greater confidence. Additionally, expressing empathy towards the concern and reinforcing the importance of consulting a healthcare professional can strengthen the response. Encouraging further dialogue by asking additional questions about their health conditions could also improve engagement and rapport.
10.
3
/ 10Question:
"What happens if I don't see the results I expect; is there a guarantee or return policy that allows for that?"
Answer:
I understand your concern but there's no guarantee or return policy in the company. But I give you assurance that you're getting your desired results.
Feedback:
The response acknowledges the prospect's concern about guarantees and return policies, which is a good start. However, stating that there is no guarantee may create doubt and does not inspire confidence in the product. Instead, it would be more effective to provide information on any satisfaction guarantees, trial periods, or customer support options that could alleviate their concerns. Offering reassurance through testimonials or success stories would also strengthen the response. Encouraging a conversation about the prospect's expectations and what results they hope to achieve could enhance rapport and provide deeper insights into their needs.