Online Fitness
Sales Assessment Results
45
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance is lacking, and it shows in your average score of 4.5. You’ve got a few bright spots, like acknowledging the prospect's concerns about integration and budget constraints, but overall, you’re falling short in the depth and clarity of your responses. You need to stop skimming the surface and start diving deeper into the specifics. Your responses echoed a lack of curiosity about what the prospect really values and needed. This is crucial. Instead of just stating how your platform operates, you should be painting a vivid picture of its unique value and backing it up with real success stories or metrics.
To level up, I suggest you focus on Solution Selling and the AIDA Model. These techniques can guide you to be more solution-focused and help you structure your conversations to capture Attention, Interest, Desire, and ultimately, Action.
Here’s your coaching moment: every conversation is an opportunity to build trust and showcase value. Don’t just answer questions—engage in a dialogue that uncovers your prospect’s true needs. Remember, selling isn’t just about what you offer; it’s about how well you understand and meet their needs. Get curious, get specific, and start building the connections that lead to sales.
Question Breakdown
1.
2
/ 10Question:
"I've seen a few other platforms offering similar features at a lower price; how do you justify the costs?"
Answer:
Cool, how similar are the features and what results have they got?
Feedback:
The response does not effectively address the prospect's concern about cost. Instead of just asking about the features and results of competitors, you should have acknowledged their objection and articulated the unique value your platform offers that justifies the price. This could include highlighting superior results, customer support, or innovative features. Furthermore, it lacks curiosity about the prospect's specific needs and what they value in a fitness platform. A more solution-focused approach would have better served the conversation.
2.
4
/ 10Question:
"I'm concerned about how your platform integrates with my existing fitness applications; can you provide clarity on that?"
Answer:
Great question. We have our own apps or all integrates with your apps so that won't be an issue and hasn't been with any of our current clients.
Feedback:
The response acknowledges the prospect's concern about integration, which is a positive aspect. However, it lacks depth and clarity. Instead of simply stating that integration won't be an issue, you should elaborate on how your platform integrates with common fitness applications and the specific benefits of that integration. Providing examples or success stories from current clients would enhance credibility and address any lingering doubts the prospect may have. Additionally, asking follow-up questions to understand the prospect's specific applications and needs would showcase curiosity and a more collaborative approach.
3.
3
/ 10Question:
"I read that your service has some downtime; how reliable is it for daily workouts?"
Answer:
You will have access to your coach for any emergencies but our apps are extremely reliable.
Feedback:
The response somewhat addresses the concern about reliability by mentioning access to the coach for emergencies, but it falls short of thoroughly addressing the doubt regarding downtime. An effective response should provide specific information on the platform's uptime statistics, any measures taken to ensure reliability, and possibly share testimonials from satisfied clients who experienced consistent service. Additionally, it lacks an inquiry into the prospect's particular concerns about downtime, which would demonstrate curiosity and a collaborative approach. Overall, this response could be improved by highlighting the platform's reliability and providing evidence to reassure the prospect.
4.
5
/ 10Question:
"With my budget constraints, is there a way to extend the payment terms without losing the service quality?"
Answer:
Yes, no problem. We like to be flexible to help people out when needed. We can break it down into monthly repayments. Would that suit you better?
Feedback:
The response acknowledges the prospect's budget constraints and offers a flexible solution, which is a positive aspect. However, it lacks depth in addressing the concern about maintaining service quality. To strengthen this response, you should explicitly reassure the prospect that extending payment terms will not compromise the quality of the service they receive. Additionally, asking clarifying questions to understand the prospect's specific needs and preferences regarding payment could demonstrate a more consultative approach. Overall, this response could benefit from a stronger emphasis on value and assurance of service quality.
5.
6
/ 10Question:
"I've had issues with prior services not living up to their promises; what guarantees do you offer?"
Answer:
Yeah, that's a shame. We have a money back guarantee that if you're not happy after 12 months we have no problem giving you your money back.
Luckily, we've never had to go through with that as our clients get such great results, but the option is there.
How have previous services let you down may I ask?
Feedback:
The initial part of the response does address the prospect's concern by mentioning a money-back guarantee, which can instill confidence. However, it could be more impactful by elaborating on the specific results or metrics that demonstrate the platform's effectiveness, thereby reinforcing the value proposition. The statement about never having to issue refunds is a good touch but could be strengthened with testimonials or success stories from satisfied clients. Asking about the prospect's past experiences is a positive step towards understanding their concerns better, but it would be beneficial to follow up with questions that clarify their expectations and needs. Overall, the response is solid but lacks depth and supporting evidence, impacting its overall effectiveness.
6.
5
/ 10Question:
"How quickly can I expect to see results after switching to your platform?"
Answer:
We've had clients see results within 2/ 3 days. It all depends on your starting point and how quickly you get set up and start implementing.
That sound good?
Feedback:
The response provides a timeframe for results, which is helpful. However, it could benefit from further elaboration on what specific results clients have experienced and how the platform contributes to achieving those results. Additionally, acknowledging that individual experiences may vary depending on various factors is good, but providing examples or testimonials could strengthen credibility. The question at the end is a good attempt to engage the prospect, but it could be more open-ended to encourage further discussion about their expectations or specific goals. Overall, while the answer is a step in the right direction, it lacks the depth needed to effectively communicate value and build rapport.
7.
5
/ 10Question:
"The onboarding process looks a bit overwhelming; how do you ensure a smooth transition for users?"
Answer:
Yeah, we will walk you through all of that on your onboarding call.
And remember, these are just various options depending on your individual needs so we will only do the bits that you want to do.
Just be sure to not get overwhelmed by it all, just take it step by step as we're playing the long game here for your health.
That make sense?
Feedback:
The response acknowledges the prospect's concern about the onboarding process, which is positive. However, it lacks specifics on how the onboarding will be structured or what support will be provided to ensure a smooth transition. Consider elaborating on the onboarding process, such as the resources available, any dedicated support teams, or step-by-step guides that can help alleviate the overwhelm. Utilizing success stories or testimonials from past clients who successfully navigated the onboarding could strengthen your credibility. The closing question is a good attempt to engage the prospect, but it could be more open-ended to encourage dialogue about their specific concerns regarding the onboarding process.
8.
5
/ 10Question:
"I need to justify this expense to my team; what specific ROI should I communicate?"
Answer:
The ROI will be losing weight and gaining loads more energy and confidence.
This will really help the working environment and put productivity through the roof.
Does that sound like something the team would be interested in?
Feedback:
The response attempts to address the ROI by highlighting benefits such as weight loss, increased energy, and improved confidence. However, it lacks specific metrics or data that could provide a clearer picture of the expected return on investment. Instead of general statements, consider providing quantifiable results that previous clients have achieved, such as percentage decreases in weight or increases in productivity. Additionally, while the closing question engages the prospect, it could be more tailored to explore their team's specific interests and metrics they value. Overall, a more detailed and data-driven response would enhance credibility and effectiveness in justifying the expense to the team.
9.
6
/ 10Question:
"Can you explain how your support works after the initial setup? I want to make sure help is available when I need it."
Answer:
No worries.
Support is 1-2-1 via our whatsapp group where you will have your personal coach as well as our boss.
So you essentially have 2 coaches on hand all day every day to answer any questions you have.
Does that sound good?
Feedback:
The response provides a clear explanation of the support structure, highlighting the availability of a personal coach and the boss via WhatsApp, which is a positive aspect. However, it could be more effective by elaborating on the types of support offered, such as response times, specific areas of assistance, and examples of how this support has benefited other clients. Additionally, ensuring that the prospect feels their particular needs will be understood and met would strengthen the response. The closing question is good for engaging the prospect, but it could be more open-ended to encourage further discussion about their specific support needs. Overall, while the answer addresses the concern, it lacks depth and could better explore the value of the support provided.
10.
4
/ 10Question:
"What happens if I want to scale up my membership in the future? Will there be any hidden fees?"
Answer:
No hidden fees or any more payments.
You get everything you need with today's payment.
That sound good?
Feedback:
The response directly addresses the prospect's concern about hidden fees, which is important, but it lacks detail and lacks reassurance regarding future membership scaling. While stating that there are no hidden fees is positive, it would be more effective to explain the scalability options available for the membership, such as how upgrades work, any benefits associated with scaling, and any potential costs that might arise. Additionally, a closing question like 'That sound good?' is too closed and could be more open-ended to encourage further dialogue about the prospect's needs and concerns regarding future membership. Overall, this response needs more depth and clarity to fully satisfy the prospect's inquiry.