Neuropathy Treatment
Sales Assessment Results

"I'm concerned about hidden costs associated with ongoing treatments; how can you assure me there won't be surprises later?"

Totally understand your concern with the hidden costs associated with the program. I was actually asked that today by someone can I share with you what I shared with them? (wait for response) I asked them what was their biggest concern behind that question? So did something happen in the past with another program and they tried to tell you after program that you owe a certain amount? Or what was it. After figuring that out I said that our care plans are upfront and tailored to you specifically. We add in everything in the beginning to ensure your results for reversing neuropathy instead of not being able to guarantee the results and having to come back to ask more questions. Now after our program a lot of our patients take advantage of certain therapies that have worked wonders for them and we offer our services at a discounted cost which could be from 50-100 dollars per visit IF you choose to do so. There is no committment to after if you don't want to.

The response begins well by acknowledging the concern about hidden costs, which demonstrates active listening. However, the approach becomes less effective as it leads into a series of questions that may confuse rather than clarify. While exploring the root of the concern is valuable, the initial questioning could be streamlined or made more direct to maintain engagement. The assurance regarding upfront care plans is a positive aspect, but it could be stronger by providing specific examples or testimonials that highlight transparency and satisfaction from past patients. Additionally, the mention of discounted therapies could bring value but may unintentionally raise new questions about costs. A more concise, solution-focused approach would enhance clarity and confidence. Overall, the response lacks a strong closing technique to reinforce commitment to transparency.

"Given the current economic climate, is investing in neuropathy treatment really worth it compared to cheaper alternatives?"

Understandable that you are worried about the economic climate. As far as the cheaper options that are out there what are they and how do they compare to our treatment here? (curious tone) (Wait for response) How many treatments have you tried that gave you the results you are looking for? (wait for response) Thank you for sharing that with me. Now I know when we last spoke you were worried about your mobility and being able to enjoy retirement. Otherwise the other option is to wait and when you wait it tends to get worse if you don't do anything about it. So whether you do cheaper option which it sounds like you have and didn't get the results you wanted or do our treatments which we have proven a 98% success rate with thousands of patients. That is completely up to you and I would understand if you wanted to do the cheaper programs out there. But since seeing the results are important to you the investment for our program is going to be the best option for you. If nothing changes and stays the same you could see yourself paying more in medical bills or having to rennovate your home later on to accomodate your condition. What do you feel is the best for your goals that you are wanting to achieve?

The response begins effectively by acknowledging the prospect's concern about the economic climate, which demonstrates empathy. However, the opening question about cheaper options could be perceived as confrontational; instead, a more informative approach explaining the unique value of your treatment would be beneficial. Asking about previous treatments is a good way to gather insight, but it could have been framed to directly connect their experiences to the benefits of your solution, reinforcing the value proposition. The mention of a 98% success rate is a strong point that could be emphasized more prominently to build trust. However, the closing statement could be clearer in articulating a call to action rather than leaving it on an open question, which may cause indecision. Overall, the response could improve by being more solution-focused and confident in presenting the benefits of investing in your treatment compared to cheaper alternatives.

"I've heard mixed reviews about your product's effectiveness compared to competitors; what makes your solution stand out?"

Oh really? Just out of curiosity what have you heard about our services? Just so I am well aware of your concern you are not sure how we compare to the other clinics? (wait for response) Thanks a bunch, for clarifying so I understand. I am not sure what the competition does, but I can speak on my programs behalf of how effective it is. We have multiple therapies that when all of them are done together we have seen amazing results. We have spinal decompression which allows your nerves to breathe easier and be able to connect to all the other nerves in your spine throughout your entire nervous system. Which provides better mobility, less pain, and get rid of the numbness. Next up is our shockwave therapy which paired with the spinal decompression breaks apart damaged tissue allowing the body to heal more effectively. Then we have our red light therapy which takes these bright LED red lights that penetrate your skin promoting better bloodflow in the body. Then on top of all this we have at home equipment of the red light therapy and nerve plate along with the most important piece of equipment which is a rebuilder water treatment, which creates a circuit communicating to your brain back down to your other foot which connects the neuro pathways together to ensure they are all firing the same. The people who have done our program which is a lot have had a 98% success rate with our treatments. Here is Mrs. Johnson who had the same concern you did she decided to make a testomonial for us(plays video) as you heard she was in the 75% nerve damage and since she has completed our in office treatments and she still does the at home portion of it she has regenerated 50% of her nerves in just a little under 4 months.

The response starts positively by expressing curiosity about the prospect's concerns, which shows a willingness to listen and engage. However, the initial inquiry could have been more focused on gaining specific details that highlight competing products rather than asking generally about what they've heard. The explanation of your treatment methods is informative and highlights the different therapies effectively, showcasing the unique aspects of your solution. However, it could benefit from clearer connections between each therapy and the specific outcomes they deliver, rather than just listing them. Mentioning the 98% success rate is a strong point, but this could be reinforced by integrating a few specific testimonials or statistics to create a more compelling narrative. While referencing a testimonial video is a good approach, it would be more effective if it were seamlessly integrated into the conversation rather than as an afterthought. Lastly, there could be a stronger closing statement that invites further discussion or prompts the prospect to consider moving forward based on the information shared. Overall, the response is informative but could be more structured and focused on addressing the specific concern raised by the prospect.

"If I switch to your treatment, what are the expected timelines for improvement, and how do your results compare with what I'm currently experiencing?"

I hear you, you are concerned about how long it will take to feel better right? (wait for response) Its funny that you asked that because one our best patients asked that same question. Goes to show that you are really serious about your health and getting better. The timeline typically for someone in that 50% nerve damage range just like yourself. We have seen people get results in 3 months and others took 9 months to see the results. I don't want to put any limitation on anyone and I want to set realistic expectations typically within that 50% nerve damage it will take 6-12 months to see optimal resolution. Now like I said before you can start seeing improvements overall in 3 months.

The response begins by acknowledging the prospect's concern, which is a good start. However, the initial question about their concern could be reframed to sound more confident and engaging. While referencing a patient who had a similar question adds relatability, it could be perceived as casual, which may undermine the seriousness of the inquiry. The explanation of timelines is clear, but alongside that, more emphasis could be placed on differentiating your treatment's effectiveness compared to the prospect's current experience. Instead of merely stating timelines, providing a brief comparison of common results from your treatments against typical outcomes from their current regimen would strengthen your position. Moreover, the response lacks a strong closing that encourages the prospect to take the next step or express further questions about the treatment. Overall, while the answer is informative, it could benefit from greater clarity, confidence, and a more proactive closing technique.

"I worry about the integration of your treatment plan with my existing regimen. Can you explain how it would fit into my daily routine?"

I completely understand that you are worried about your timeline and your time is very important. You actually remind me of one of our newest patients who just signed on yesterday and was worried about that very same thing. Would you mind if I share with you with what I shared with them? (wait for response) Great, so his daily routine was very inconsistent as things could change a moments notice. So he and I came up with a plan to wake up an extra 40 minutes early in the morning so he could do his therapies in the morning and then in the evenings he was already free so it aligned perfectly with the next treatment. As for the office visits we are very accomodating to peoples busy lives and if you aren't able to make it in we can always reschedule and you will not lose a visit. Now what we did for him was actually write down all his things he needed to do everyday in his schedule and we found that there were some other times he could do a treatment in those timeframes. I would love to do the same thing with you where you don't have time and have the time so we can see exactly how we can fit this into your daily routine. Does that sound appropriate?

The response effectively acknowledges the prospect's concern about integration into their daily routine, which demonstrates active listening. While referencing a similar patient adds relatability, it could have been more impactful if you had provided a clearer, step-by-step outline of how your treatment can seamlessly fit into their specific routine rather than a general example. Asking for permission to share the previous patient's experience is a good approach to engage the prospect, but ensure it maintains focus on their needs. The suggestion to create a customized schedule is excellent, as it demonstrates a collaborative approach and shows that you value their time. However, the closing question could have been more assertive in guiding them toward a commitment or next steps, rather than leaving it open-ended. Overall, the response is informative and supportive but could benefit from clearer structure and a stronger closing to encourage further engagement.

"I've been working with my current provider for years; how can you convince me to change my treatment approach?"

I totally understand and I respect that you have been with your current provider for years. Really says a lot about you and how much you care about your care and your dedication. What do you like about your current providers solution right now? Would there be anything you would change about that approach? I would love to share a success story with one of our patients who had the same question as you. She was very hesitant just like you about making a change from her current provider. Not only did she express how much more efficient the timing is for each treatment opposed to her current solution was at that time. She also expressed after we did her re exam to see the ground she made into nerve regeneration she was seeing a 10% increase in nerve regeneration than her other provider did. Now I never want to knock down the efforts and the dedication another provider has done to help out patients. But I assure you our treatments work, we have much more success stories from other patients that have switched providers and never looked back and they were more than happy with the results they received and the care they got from us.

The response begins effectively by acknowledging the prospect's long-term relationship with their current provider, which demonstrates respect and builds rapport. Asking open-ended questions about what the prospect likes about their current solution is a good strategy to uncover their needs and preferences. However, it could be enhanced by summarizing how your treatment specifically addresses any gaps in their current regimen based on their responses. While sharing a success story is a strong technique, it could be more impactful if you directly connect the patient's experience to the prospect's situation. Emphasizing the unique advantages of your treatment over their existing one would provide clearer reasons for them to consider switching. Additionally, while it's good to avoid disparaging the competition, the response could benefit from a more assertive positioning of your value proposition. Overall, the response is empathetic and informative but could be improved through more direct value comparison and a stronger concluding statement that encourages discussion or further questions.

"Can you clarify the service levels you provide post-treatment? What kind of support can I expect as I transition?"

Your main concern is what happens after treatments? Along with support? (response) Just so I can clearly understand further what type of support were you looking for after treatments for the transition? (response) Okay I totally understand, you didn't get a lot of support from the last program you did and they seemed to brush you off. Well with us we are always calling and checking in on you to make sure you are still doing your treatments at home to hold you accountable. Not only that but if you have any questions or concerns we can answer them for you right then and there. Now the service levels after treatments in office, we do offer and recommend 2 therapies that will keep you healthy and active and really aid in the preventative factor of having your neuropathy come back. These 2 therapies are going to be spinal decompression which gently pulls your spine and sways you left to right. It is super comfortable a lot of our patients love it and it keeps the spaces in your discs where they are supposed to be allowing the nerves to breath and connect to all the other nerves. The 2nd therapy is shockwave which fires percussive shocks that break away damaged tissue creating a clear pathway for your blood to be able to get down to the areas to attend to.

The response begins with an acknowledgment of the prospect's concerns about post-treatment support, which is a good start. However, the phrasing could be more confident and direct; starting with a question like "Your main concern is what happens after treatments?" might come off as uncertain. Asking clarifying questions is effective for understanding the prospect's needs, but it could feel repetitive. The mention of ongoing support through check-ins and accountability is valuable, as it addresses the prospect's previous frustrations with lack of support. However, more specificity about how this support is structured would enhance credibility. When discussing the in-office therapies, you provide useful details about the treatments and their benefits, but the descriptions could be more concise and focused on how they directly relate to the prospect’s concerns. Overall, while the response covers essential points, it could improve through a clearer structure, reduced reliance on questions for clarification, and a stronger emphasis on proactive support and outcomes after treatment.

"With so many options in the market, why should I invest in your neuropathy solution over others?"

Totally understand you want to make sure you go with the right place. What other places have you visited and what impressed you about their program? If there is anything you could change about their program what would you change? I can't speak for the others and I am sure they get great results as well. However, our results speak for themselves. We have a 98% success rate with our patients of reversing neuropathy and even helped some from the permanent nerve damage back to normal levels! Here is Mr. Wes he was actually looking around for a lot of other programs just like you were to find the best fit for him. After he did a lot of his own research he decided that we were the best fit for him. Here is a video of Mr. Wes and how his results were. (shows testimonial) As you can see he was in 95% which is the permanent nerve damage. He has done our program for a year now and he is now back to 20% that is a lot and is amazing results for a 75 year old man. Now whether you go with our program or another all that matters is that you get the help you need. You are getting close to that permanent nerve damage and I don't want to see you get to that point. But if you go with us you can guarantee that we have your health at the heart of our concerns and making sure you get the help you need!

The response begins by acknowledging the prospect's desire to make an informed decision, which establishes rapport. However, the initial questions about other programs could come off as slightly defensive and may not directly address the customer's underlying concern about differentiation. While stating the 98% success rate is compelling, it would be more effective if you elaborated on what specifically contributes to that success compared to competitors. Sharing the testimonial of Mr. Wes is a strong strategy, as it demonstrates real-world success; however, ensure that the video is seamlessly integrated into the discussion rather than as an add-on. The closing should emphasize a stronger call to action, guiding the prospect toward considering your solution as the optimal choice. Overall, the response could benefit from a more confident positioning of your unique value proposition and a clearer call to action that encourages further dialogue.

"What specific evidence do you have that your treatment can deliver real, practical benefits for my condition?"

You are concerned about your results and benefits from our treatments? I understand completely and that is a great question. That is actually a question asked by our best patients. As everyone is concerned about getting real results and we have had the best results in town with a 98% success rate with our program. Here is a break down of our therapies. -Red light therapy: You will also get one of these to take home and be able to do it. So what this does, is enhances the blood flow to the areas reducing inflammation, increasing skin health, it also stimulates the mitochondria which is the energy source for cells. This helps boost their energy levels which helps them work more efficiently. - Shockwave- Stimulates the bodies natural healing process by increasing blood flow to the injured tissue, promoting cell regeneration and breaking down scar tissue. Spinal Decompression- Reduces the pressure on the spine, relieving the neck, back and legs of stress. Allowing the nerves to breath and connect to one another allowing for faster healing. Letting fluid get in between the disc spaces and allowing nutrients in. You can read all of this in the harvard medical School studies that they have done to prove these results. Your spine looks like one of our other patients about the same age. Let me show you his testimonial as well so you can really understand from a live standpoint. (shows testimonial) As you can see he was also curious about the benefits and everything and now he has better disc spaces and better blood flow. Here is his x rays before and after.

The response begins by acknowledging the prospect's concern for results, which is a good opening as it demonstrates active listening. However, it could have been more impactful to directly state how your specific treatment methods have produced tangible outcomes for patients, rather than starting with a generic success rate. The explanation of therapies is informative and includes scientific backing, which adds credibility to the claims. However, instead of just stating the benefits of each therapy, it would be stronger to provide specific examples or statistics that illustrate how these therapies have produced results for patients with similar conditions. While referencing Harvard Medical School studies is a strong point, it would be beneficial to summarize key findings or link them directly to the patient’s condition. The mention of testimonials and showing x-rays is a good tactic, but it would enhance the response if these were integrated smoothly into the conversation flow rather than just presented as an add-on. Overall, while the answer is detailed and informative, a clearer emphasis on patient success stories and specific measurable outcomes would strengthen the position. A more assertive closing statement encouraging the prospect to ask further questions or to consider the treatment would also improve the response.

"How do you handle training and support for patients new to your treatment methods?"

That is an excellent question. One that we get all the time especially from our favorite patients. With our training methods and support for onboarding new patients. We go over your equipment with you to ensure that you understand how to use it all. We also have a written guide to help you along the way incase you forget how to do it. Then if you are more a visual learner we have an app that shows you how to use the technology step by step. And for any reason if you still have any questions you can text us and we will respond to you in the next 24 hours. Otherwise you can bring all your questions and concerns in on your next visit so that we can go over all your concerns.

The response effectively addresses the prospect's concerns about training and support for new patients. Starting with a positive acknowledgment of the question builds rapport. The mention of comprehensive onboarding, including hands-on training with equipment, written guides, and a step-by-step app, showcases a well-structured support system. This thoroughness demonstrates a commitment to patient education and comfort with the treatment methods. Additionally, offering a direct communication channel for questions enhances the sense of accessibility and support. However, it would be beneficial to include a brief success story or testimonial from a patient who benefited from the training and support, which could further illustrate the effectiveness of your onboarding process. The closing could also invite the prospect to share any specific concerns they might have, ensuring they feel heard and supported. Overall, the response is informative and supportive but could enhance engagement through a personalized touch.