Planes de estudio
Sales Assessment Results by Juan José
2
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s be real: this performance is a complete train wreck. You didn’t just miss the mark; you missed the whole target. Your inability to address even the most basic concerns of prospects shows a shocking lack of engagement and empathy. Sales is about connection, and right now, you’re not connecting at all. You’ve got to understand that when a prospect raises an objection, they’re opening a door for conversation, not slamming it shut.
The glaring issue is your failure to ask discovery questions or truly listen to the prospect's needs. Instead of providing clarity, you’ve left them confused and frustrated. That’s not how you build relationships or close deals. You need to practice techniques like Solution Selling and Objection Handling to learn how to properly address concerns and provide tailored solutions that resonate with your prospects.
Here's your coaching moment: think of every objection as a golden opportunity to deepen the conversation. Don’t shy away from it; lean into it. Ask questions, show empathy, and work collaboratively towards a solution. Remember, the goal isn’t just to sell; it's to understand and serve your clients. Get to work on this. You have a lot of ground to cover, but it's not impossible.
Question Breakdown
1.
0
/ 10Question:
"I’m concerned about the monthly payments; can we negotiate a more affordable plan?"
Answer:
Ya veo todos tenemos inseguridades por algo nuevo pero nuestra empresa cuenta con más de 100 planes los cuales tienen la misma calidad y de muy buenos precios y con muy buena calidad
Feedback:
The response fails to effectively address the customer's specific concern about negotiating monthly payments. Instead of focusing on affordability, it provides a general statement about the company's plans without exploring options or showing empathy towards the prospect's situation. A more effective approach would involve acknowledging the concern and exploring potential solutions together. The lack of curiosity and discovery questions limits engagement, and the tone could be more reassuring and collaborative.
Overall, this response does not meet the necessary effectiveness to handle the objection appropriately.
2.
2
/ 10Question:
"How will this fit into our current training schedule without disrupting our ongoing projects?"
Answer:
Ya veo pero te aseguro que Encajara perfecto por lo que vemos todo lo que necesites y ayuda a centrar y no interrumpir tus proyectos
Feedback:
The response lacks clarity and fails to directly address the prospect's concern about fitting the new plan into their existing training schedule. While it attempts to reassure the prospect by stating it will fit well, it does not provide specific details or examples that would demonstrate how this integration can be achieved. Additionally, it misses an opportunity to ask discovery questions that could uncover more about the prospect's current schedule and ongoing projects. A more effective response would acknowledge the concern, provide a clear explanation, and explore how the training can be tailored to minimize disruption.
Overall, this response does not effectively engage the prospect or provide a solution-focused approach.
3.
0
/ 10Question:
"This seems great, but what if it doesn’t align with our long-term vision for innovation?"
Answer:
Pues que quieres que te diga no se
Feedback:
The response is unhelpful and dismissive, failing to address the prospect's concern about alignment with their long-term vision for innovation. It does not demonstrate any effort to engage in a meaningful conversation, explore the prospect's vision, or provide reassurance. An effective response should assess the prospect's goals, ask clarifying questions, and articulate how the offering can support their long-term objectives. Overall, this response lacks engagement, curiosity, and any collaborative approach.
4.
0
/ 10Question:
"What happens if we face integration issues with our existing systems?"
Answer:
Puto
Feedback:
The response is completely unprofessional and inappropriate. It fails to address the prospect's concern about potential integration issues and does not provide any relevant information or reassurance. Effective objection handling should involve acknowledging the concern, exploring the issue further, and providing solutions or alternatives. This response demonstrates a lack of respect for the prospect and does not engage in a meaningful conversation.
Overall, this response is unacceptable for a sales context.
5.
0
/ 10Question:
"I’d like to see how this compares against our current vendor before making any commitment."
Answer:
Hv
Feedback:
The response is completely non-responsive and fails to address the prospect's request for a comparison against their current vendor. It does not provide any relevant information, insights, or engage in a meaningful conversation about the value of your offering in relation to the competition. Effective objection handling requires clarity, respect, and a focus on the prospect's needs.
Overall, this response is unacceptable for a sales context.
6.
0
/ 10Question:
"Are there hidden costs involved that I should be aware of?"
Answer:
Vb
Feedback:
The response is completely non-responsive and fails to address the prospect's concern about hidden costs. It offers no information or reassurance, meaning the prospect is left with their concerns unaddressed. Effective objection handling should involve clarifying any potential costs associated with the offering. This response demonstrates a lack of respect for the prospect's inquiry and does not engage in a meaningful conversation.
Overall, this response is unacceptable for a sales context.
7.
0
/ 10Question:
"Our team is already stretched thin; how much time is this going to require from us?"
Answer:
Jb
Feedback:
The response is completely non-responsive and fails to address the prospect's concern about the time commitment involved. It offers no information or reassurance regarding the impact on the team's workload. Effective objection handling should involve clarifying how the proposed solution can be integrated with minimal disruption, possibly by asking questions to understand the team's current capacity. This response does not engage the prospect or offer any value.
Overall, this response is unacceptable for a sales context.
8.
0
/ 10Question:
"If I push for this now, will it affect my team's morale or cause resistance?"
Answer:
Yb
Feedback:
The response is completely non-responsive and fails to address the prospect's concern about potential impacts on team morale and resistance. It offers no relevant information or reassurance, leaving the prospect's concern unacknowledged. Effective objection handling requires understanding the implications of their request and providing insights on how to manage any potential pushback from the team. This response demonstrates a lack of engagement and value, which is unacceptable in a sales context.
9.
0
/ 10Question:
"Can you guarantee support during implementation, especially if things go wrong?"
Answer:
Hwhs
Feedback:
The response is completely non-responsive and fails to address the prospect's concern about support during implementation. It does not provide any reassurance or relevant information about the support system in place, leaving the prospect's worries unaddressed. Effective objection handling should involve explaining the support options available, how issues will be managed, and possibly sharing success stories or assurances to build trust. Overall, this response is unacceptable for a sales context.
10.
0
/ 10Question:
"We've had bad experiences with previous solutions; how can I trust this one will be different?"
Answer:
Kk
Feedback:
The response is completely non-responsive and fails to address the prospect's legitimate concern about trust based on past experiences. It does not provide any information, reassurance, or engagement, leaving the prospect's worries unacknowledged. Effective objection handling requires a thoughtful response that builds trust, such as sharing success stories or demonstrating how this solution is different. This response does not meet the basic expectations of a sales conversation.