Neuropathy care plan
Sales Assessment Results

"I've heard that neuropathy treatments can be ineffective, how can you assure me that this will work?"

We have a 97% success rate when reversing neuropathy. Although we can not guarantee results, we can assure you that our aoecific protocol has changed many patients lives and has accomplished great results when reversing neuropathy. We are looking for consistency with the treatments.

The response addresses the concern about effectiveness by mentioning a high success rate, which is a good start. However, it could benefit from clearer communication and a slightly more empathetic tone that acknowledges the prospect's skepticism. Instead of just stating facts, engaging the prospect by asking questions about their experiences or concerns could foster a more collaborative dialogue. The mention of a specific protocol is valuable, but it lacks detail on what makes it effective, which could strengthen the value proposition. Overall, while the response has some good elements, it falls short in curiosity, active listening, and could improve on the closing technique by inviting further discussion. To enhance the response, consider incorporating a question like, "What specific experiences have led you to feel that neuropathy treatments might not work?" This could open up a conversation and help tailor the response to their unique situation.

"Your care plan seems expensive compared to other options I've researched."

I understand our care plans are an investment. We are confident in what we do as a clinic and in our protocol here in our office. Our doctor over sees the care of all our patients, ensuring our patients needs are met during their neuropathy protocol.

While you acknowledged the concern about cost, the response lacks a clear explanation of the value your care plan provides compared to competitors. You mentioned confidence in your clinic and oversight by a doctor, but you didn't address how these aspects translate to better outcomes or justify the investment. Additionally, asking questions to discover what specific alternatives the prospect is considering could help tailor your response and build rapport. Incorporating a closing technique, like inviting them to discuss the benefits in detail or offering a consultation, would also strengthen your approach.

"We don't have the budget for this right now, can you offer a discount?"

That’s a great question! We do offer a 8% discount for paying in full for our care plans. A lot of our patients use a major credit card to earn points, cash, or check. Which would you prefer?

The response addresses the concern about budget by offering a specific discount, which is a good start. However, it lacks depth in exploring the reasons behind the budget constraint and does not show empathy towards the prospect's situation. The communication is clear but could benefit from a more consultative tone that builds rapport. There is no follow-up inquiry to understand the prospect's budget limitations or to explore alternative solutions, such as payment plans or financing options. The closing technique is somewhat abrupt; rather than immediately jumping to payment methods, it would be more effective to engage the prospect in a discussion about their needs first. Overall, while it provides a solution, it misses opportunities for deeper engagement and value exploration.

"I've been managing my symptoms without treatment, why should I start now?"

Neuropathy is a progressive degenerative disease. Although you may be managing your symptoms. Your neuropathy is continuing to degenerate in the background.

The response effectively addresses the concern by emphasizing the progressive nature of neuropathy, which is a crucial point. However, it lacks warmth and empathy, which are important in the healthcare industry. There’s no inquiry into the prospect's current management strategy or feelings about their symptoms, missing an opportunity for curiosity and discovery. Additionally, the response could benefit from exploring the value of treatment more explicitly, perhaps by discussing potential benefits or outcomes of starting a care plan. A closing technique is also absent, which would help steer the conversation toward a next step. Overall, while the response provides some important information, it falls short in building rapport and engaging effectively with the prospect.

"I need to consult with my doctor before making any decisions, can you give me more information to share?"

Our doctor here has addressed all concerns that could cause issues. During your consultation, you mentioned you’ve seen your primary care doctor for this concern in the past, why do you think they would have a different response to you now?

The response does not effectively address the prospect's objection. It dismisses their need for a doctor's consultation instead of providing additional information that could support their discussion with their doctor. The communication feels somewhat confrontational and does not show empathy or understanding of the prospect's situation. A more collaborative approach would have included offering to provide written information or resources that the prospect could take to their doctor. Additionally, there are no thoughtful questions to further explore the prospect's concerns or to build rapport. Overall, the response lacks a solution-focused approach and does not effectively demonstrate value. Score: 3/10.

"What if I sign up and it doesn't improve my condition, is there a money-back guarantee?"

I understand your skepticism. Just like any procedure’s, we can not guarantee a 100% outcome. We do have a 97% success rate for the reversal of neuropathy. Consistency is required during this treatment plan in order to ensure the results we are looking for. Does that sound like something you could do?

The response acknowledges the prospect's concern about the money-back guarantee, which is a good start. However, it could be improved by directly addressing the money-back guarantee issue instead of just emphasizing the success rate. While mentioning the 97% success rate is valuable, it lacks a reassuring statement regarding the guarantee. The tone is professional, which is appropriate for the healthcare industry, but it could benefit from a more empathetic approach to build rapport. The closing question is somewhat effective, but it would be better to also ask if they have any further concerns or if they need more information about the treatment plan. Overall, while the response is somewhat effective, it lacks a comprehensive solution-focused approach and curiosity about the prospect's specific worries. Score: 5

"I’ve had bad experiences with similar services before, how is yours different?"

I’m sorry to hear your experiences in the past were bad. Can you give me a few examples of the experience and what you think went wrong? Our doctor over sees the protocol, ensuring it is followed correctly. We also do 90 day re-exams for a year, to make sure you are making the necessary progress.

The response effectively acknowledges the prospect's concern about past negative experiences, which is a good start for building rapport. By asking for examples of their previous experiences, you demonstrate curiosity and a willingness to understand their specific pain points. This aligns with active listening. However, the answer could be strengthened by clearly differentiating your service from those they previously encountered. While mentioning the oversight of the doctor and the 90-day re-exams adds value, it lacks a more explicit comparison that highlights how your service addresses the shortcomings they faced before. Additionally, a persuasive closing statement encouraging them to take the next step would enhance your closing technique.

"I’m already on medication for my symptoms, how do I know this won't interfere?"

That’s a great question! Our doctor was sure to go through your medication list you provided to ensure there is nothing that we would prescribe, that would cause an adverse effect. Does that answer your question?

The response acknowledges the prospect's concern about potential interference with their current medication, which is a good start. However, it could be more effective by elaborating on the process of how the doctor reviews medication lists and ensuring safety, rather than just stating that it was done. Additionally, asking a follow-up question to encourage further dialogue would show curiosity and active listening. The tone is appropriate, but it could be slightly more reassuring. Overall, the response addresses the concern but lacks depth and engagement. To improve, consider providing examples of how the care plan has safely integrated with other medications, and ask a question like, "What specific medications are you currently taking?" to show active engagement and curiosity.

"I don't have time to commit to a care plan right now, can I revisit this later?"

Can I ask why you think you don’t have the time? Although it is your choice to wait, we strongly advise against it. As neuropathy is a progressive degenerative disease, that will continue to get worse with time. With that being said, the care plan we are presenting to you right now, is for your current sensory loss. We can not guarantee that revisiting this down the line we will be able to help you, as the neuropathy may be too far gone to reverse and you are at risk for permanent nerve damage.

The response effectively addresses the concern regarding time by asking a clarifying question about the prospect's perception of time constraints. However, it could benefit from a more empathetic tone to resonate with the prospect's feelings. While the urgency of the care plan is highlighted, the response leans toward a somewhat alarming approach without fully exploring the prospect's situation or offering potential solutions for managing their time. It lacks a closing technique to encourage immediate engagement or collaboration, missing an opportunity to build rapport. Additionally, it would be helpful to explore the prospect's schedule or suggest flexible options that cater to their time limitations. Overall, the response shows understanding of the urgency but could improve on empathy and a solution-focused approach.

"How do I know your team is qualified to provide this specialized care for neuropathy?"

That’s a great question! All of our doctors are board certified in neuropathy and have been through extensive training on our testing, and protocols here in our office.

The response effectively addresses the concern by highlighting the qualifications of the team, which is crucial in a specialized field like neuropathy care. However, it could be improved by providing specific details about the training or experience that sets the team apart, such as years of experience or success rates. Additionally, the tone is professional but could be slightly more engaging to build rapport. A closing technique could enhance the response, perhaps by inviting further questions or offering to share success stories. Overall, the response shows some curiosity and value exploration but lacks a collaborative approach and could benefit from more active listening by acknowledging the prospect's worries about qualifications.