Haircut services
Sales Assessment Results by Kevin Haddary
17
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's be real: your performance is far from stellar, scoring an average of 1.7 is a wake-up call. You’ve shown some awareness of the customer's concerns, but your responses are more vague and informal than they need to be. This lack of clarity and depth hurts your credibility and fails to adequately engage potential clients. You need to step it up. Your strongest technique attempted seems to be offering promotions like a free haircut, but that’s not enough to justify value. You need to dive deeper into ROI and how your services genuinely stand out in a competitive market. Focus on gathering information through questions to understand your clients' real needs. You clearly have potential, but right now, your sales conversations lack the substance and professionalism needed to instill confidence. I suggest you study the SPIN Selling and Value Proposition Selling techniques. They will help you structure your conversations around the client's situation and needs while emphasizing the unique advantages of your services. Remember, prospects want to know how investing in you benefits them, not just hear vague promises. Your memorable coaching moment? "If you can’t clearly articulate the value, don’t expect anyone else to see it either." Get to work, because the next round better show significant improvement.
Question Breakdown
1.
0
/ 10Question:
"I'm not sure if investing in high-end haircut services aligns with our current budget priorities."
Answer:
You can invest in haircuts grooming because if the barber is skilled and trust worthy your income will generate Alot of profit and you don't need so much to invest once you are skilled you will make alot of profit.
Feedback:
The response fails to effectively address the customer's concern about budget priorities. It lacks clarity and does not provide a direct connection between high-end haircut services and the potential return on investment. There are no questions asked to discover more about the customer's financial constraints, nor does it explore how the services can add value in a cost-effective manner. Additionally, the communication style is informal and could be seen as dismissive of the customer's valid concerns. Overall, this response does not engage or reassure the prospect adequately.
2.
2
/ 10Question:
"How do I know that your services will deliver a better ROI than our current vendor?"
Answer:
As a skilled barber I will ensure that my services will be nice. Your first haircut in my saloon is free and also if you are not impressed with the haircut you can ask for a refund of your money.
Feedback:
The response does not effectively address the prospect's concern about ROI and lacks concrete evidence or data to support the claim that your services provide better value than the current vendor. While offering a free first haircut and a refund is a good tactic to reduce risk, it does not sufficiently justify why your services are a superior investment overall. Additionally, there is no exploration of how your skills translate into measurable benefits for the prospect's investment, nor are there any questions posed to further understand their expectations or experiences with their current vendor. Overall, the response appears to be more promotional without engaging the prospect's need for assurance on ROI.
3.
3
/ 10Question:
"With so many options available, what differentiates your haircut services from competitors in the local market?"
Answer:
My haircut saloon is at a standard level well equipped and well furnished, everywhere is neat and comfortable, and I assure and guarantee you that you will love the services going to be rendered
Feedback:
The response does not adequately address the prospect's inquiry about differentiation from competitors. While mentioning the salon's equipment and comfort is a start, it lacks specific details that highlight unique selling points or advantages over other local options. Additionally, the assurance of satisfaction is vague and does not provide compelling evidence or examples to support the claim. There is no exploration of the customer's needs or preferences, which could help tailor the response more effectively. Overall, the communication is informal and fails to engage the prospect meaningfully.
4.
2
/ 10Question:
"Our team is currently focused on other projects; can you assure me that this won't disrupt our workflow?"
Answer:
Yes it won't I am committed to this organization and will put on all efforts in making sure this organization functions effectively
Feedback:
The response lacks depth and does not adequately address the prospect's concern about workflow disruption. Simply stating a commitment does not provide reassurance or a clear plan on how the services will be integrated without causing interruptions. There is no exploration of the customer's current projects or how those might interact with the proposed services. Additionally, the communication is vague and does not convey a sense of collaboration or understanding of the prospect's situation. This response would benefit from a more detailed explanation of planning, support, and strategies to ensure a seamless experience.
5.
2
/ 10Question:
"What guarantees do you have in place for customer satisfaction and service level agreements?"
Answer:
Customers would be satisfied and happy with the outcome of the work. And they will appreciate the work well.
Feedback:
The response does not adequately address the prospect's request for specific guarantees regarding customer satisfaction and service level agreements. Simply stating that customers will be satisfied lacks detail and does not provide any measurable commitments or examples of how satisfaction is ensured. There are no references to policies or practices that reinforce trust, such as follow-up services or satisfaction surveys. Additionally, the response could be improved by asking questions to understand the prospect's specific concerns or expectations regarding satisfaction guarantees. Overall, the answer feels vague and does not instill confidence in the prospect.
6.
2
/ 10Question:
"I have concerns about the long-term value of luxury haircut services; can you provide evidence of sustained results?"
Answer:
Yes I can upload a video of myself giving a haircut for the person to see
Feedback:
The response lacks depth and does not address the prospect's concern about long-term value effectively. While offering a video of a haircut can showcase skills, it fails to provide substantive evidence of sustained results or benefits of luxury haircut services. There are no statistics, testimonials, or examples that demonstrate the value over time. Additionally, this response does not engage the prospect in a meaningful discussion about their specific concerns or how luxury services can meet their needs over the long term. A more comprehensive approach would include exploring the customer's expectations and reinforcing the unique benefits of your services.
7.
0
/ 10Question:
"I need to get approval from multiple stakeholders, and I'm not confident they will see the value in this service. Can you help me make a compelling case?"
Answer:
I really don't have an idea on ground right now
Feedback:
The response fails to address the prospect's need for assistance in building a compelling case for multiple stakeholders. By stating a lack of ideas, you not only miss an opportunity to engage with the prospect, but you also convey a lack of preparedness and confidence in your services. This response does not demonstrate any understanding of the prospect's situation or their need for support, nor does it offer any value or insights that might help them articulate the benefits to their stakeholders. A more effective approach would involve asking questions to identify specific concerns from the stakeholders and suggesting tailored points that highlight the value of your services in meeting their needs.
8.
2
/ 10Question:
"The onboarding process seems intensive; how can we ensure a smooth transition without overwhelming our team?"
Answer:
By being proactive open-minded to learning and adaptability.
Feedback:
The response lacks specificity and does not adequately address the concern about the intensive onboarding process. While mentioning proactivity, open-mindedness, and adaptability is a good start, it fails to provide a clear plan or steps that would ensure a smooth transition for the team. Additionally, there are no details on how you would support the team or what resources would be available to assist them during this process. Engaging the prospect in discussion about their specific concerns or providing examples of successful onboarding experiences would significantly improve the response. Overall, this answer feels vague and does not instill confidence in your ability to manage the transition effectively.
9.
2
/ 10Question:
"Can you explain how your services are scalable to accommodate future growth in our organization?"
Answer:
When I give a specific haircut and the Costomer goes out he gets complement from others and recommend me the barber. Thereby adding more costumers to me and help promoting the name
Feedback:
The response does not adequately address the prospect's inquiry about scalability. While mentioning customer referrals is positive, it does not provide a clear explanation of how your services can grow with the organization or how you plan to manage increased demand. There is a lack of strategic thinking regarding resources, staffing, or service offerings as the business expands. Additionally, the communication is informal and lacks professionalism, which may not resonate well with the prospect's expectations. Focusing on a structured growth plan and demonstrating a deeper understanding of scalability would enhance the effectiveness of the response.
10.
2
/ 10Question:
"I'm worried about potential hidden costs; how transparent are you with pricing and additional fees?"
Answer:
I am 90% transparent my haircuts are affordable and a change in the economy which might affect the hairsaloon can be negotiated adequately
Feedback:
The response attempts to address the concern about hidden costs by stating a level of transparency, but it lacks clarity and specific details about pricing structures. Saying "90% transparent" is vague and does not instill confidence; prospects want to know exactly what to expect. Additionally, mentioning negotiation related to economic changes without clear context may confuse the prospect rather than reassure them. A more effective response would include a straightforward breakdown of prices, any potential fees, and a commitment to transparency regarding any changes. Overall, the communication style is informal and fails to build trust adequately.