Real estate
Sales Assessment Results by Okrah Ayuba
27
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's not sugarcoat this: your performance is falling flat, and a score of 2.7 is a glaring sign that something's off. The fundamental issue lies in your inability to clearly address customer concerns and provide valuable insights. You’re missing the mark on clarity and engagement, which are crucial in sales. Instead of vague responses, you need to dive deep into specifics—market trends, property comparisons, and effective communication strategies are your allies. It’s time to sharpen your approach. Focus on mastering the SPIN Selling technique to uncover customer needs more effectively and the AIDA Model to guide your prospects through their decision-making process. Your coaching moment is this: every interaction is an opportunity to build trust. If you want to elevate your game, you have to show up with clarity and confidence. Start turning those concerns into solutions that resonate, and watch your results improve.
Question Breakdown
1.
1
/ 10Question:
"I'm worried that the asking price for this property might not reflect its long-term value in the current market."
Answer:
In time modernisation and industrialisation will enhance in long-term value by then current market
Feedback:
The response lacks clarity and does not effectively address the customer's concern about the asking price and its relation to long-term value. It fails to provide specific insights or data to reassure the prospect, which is crucial in the real estate industry. A better approach would include market trends, comparable property values, and a discussion about the potential for appreciation over time. Overall, the communication is vague and does not engage the prospect's concerns adequately.
2.
3
/ 10Question:
"I'm not sure about the ongoing maintenance costs associated with owning a luxury home like this."
Answer:
When owning a luxury home or apartment, ongoing maintainance cost can be substancial in property value in years to come like appliances, roof repairs, and pool maintanance etc and continues maintanance of its aesthetics
Feedback:
The response touches on important aspects of maintenance costs but lacks clarity and organization. It would benefit from a more structured explanation outlining specific maintenance costs and their potential impact on property value. Additionally, the response should address the prospect's concern by providing reassurance and perhaps examples of how these costs can be managed or mitigated. Clear communication and a more solution-oriented approach would strengthen the response significantly.
3.
4
/ 10Question:
"Can you explain how this property’s features compare to others we've seen?"
Answer:
Okay location and views of a property is of high seen and a most significant feature, properties located in high estimed areas,proximity in finding your wants and high benefited areas do matters and often command higer value too
Feedback:
The response attempts to address the question regarding the property features but lacks clarity and structure. It's important to explicitly compare the unique attributes of this property with those of the other options the prospect has viewed. Highlighting specific features such as square footage, layout, modern amenities, or energy efficiency would provide a more compelling comparison. Additionally, mentioning how these features enhance lifestyle or investment value would resonate better with the prospect. Overall, the communication is somewhat vague and does not fully engage the prospect's request for a detailed comparison.
4.
2
/ 10Question:
"I need to discuss this with my partner, who has different opinions on what we're looking for."
Answer:
Knowledge differs in ranges of learning and varsatile experiences in time, so my partner can actually have a certain idea that can lead us to a better achievement and what we want, dont forget they say two heads are better than one and team work leads to greatness too
Feedback:
The response fails to directly address the prospect's concern about needing to discuss with their partner. It lacks clarity and relevance, merely stating that differing opinions can lead to better outcomes without offering practical ways to facilitate that discussion. A more effective approach would involve acknowledging the prospect's need to consult their partner, suggesting a follow-up meeting, or providing additional information that can help both parties make an informed decision. Building rapport by expressing understanding of their situation could also strengthen the relationship. Overall, the response is vague and does not engage the prospect's immediate concern effectively.
5.
3
/ 10Question:
"With the market being so unpredictable right now, is this really the right time to invest?"
Answer:
Sincerely there is no definite time when its comes to investment in landed properties especially, time in high demand industrialisation and modernisation do expands in time and by that property values keeps increasing and beneficial too
Feedback:
The response attempts to address the objection but lacks clarity and direct engagement with the prospect's concern about market unpredictability. It fails to provide concrete data or examples that could reassure the prospect, such as current market trends or comparisons to historical data. A stronger response would acknowledge the unpredictability directly, perhaps by discussing ways to mitigate risks or highlighting specific properties that have shown resilience in similar conditions. Overall, the response does not sufficiently address the prospect's need for assurance regarding the timing of their investment.
6.
2
/ 10Question:
"How does the timeline for closing align with our current lease expiration?"
Answer:
I believe month to month lease is advisable and to be planned with time too
Feedback:
The response does not effectively address the prospect's concern regarding the alignment of the closing timeline with their current lease expiration. It merely suggests a month-to-month lease without explaining how that connects to closing dates or the implications of that choice. A more effective response would involve discussing the typical closing process duration, potential flexibility in closing dates, and how to transition smoothly from their lease to the new property. This would provide clarity and reassurance to the prospect regarding their timeline. Overall, the communication lacks depth and does not engage with the prospect's specific situation adequately.
7.
2
/ 10Question:
"I hear these properties can take longer to sell, what if I need to move quickly?"
Answer:
Then we can make a quick property sell advert for new buyers in due time
Feedback:
The response fails to directly address the prospect's concern about the potential delay in selling properties. It suggests creating an advertisement, but does not acknowledge the urgency of the prospect's need to move quickly. A more effective answer would include strategies for expediting the selling process, such as pricing competitively, targeting a specific buyer demographic, or discussing any recent examples of quick sales in the area. Additionally, it would be valuable to express understanding of the prospect's timeline and reassure them that options exist to facilitate a speedy transaction.
8.
5
/ 10Question:
"What kind of additional costs should I be aware of that might not be included in the initial price?"
Answer:
You should br aware of legal fees, stamp duty, real estate commission fees, home inssurance, property management fees etc
Feedback:
The response lists various additional costs associated with purchasing property, which is a good start. However, it lacks depth and context. For instance, explaining each cost and how they can impact the overall budget would provide more value. It would also be beneficial to mention any potential ways to mitigate these costs or the importance of factoring them into the total investment decision. Clear communication and a structured approach to these details would enhance the prospect's understanding and trust. Additionally, a more engaging tone could help build rapport with the prospect.
9.
4
/ 10Question:
"I'm interested, but is there flexibility on the price if I decide to make an offer?"
Answer:
Yes, in which there is negociation in price with the potential buyers but depending on the market value
Feedback:
The response acknowledges the possibility of negotiation, which is a good start, but it lacks clarity and detail. It would be beneficial to explain what factors influence the price flexibility, such as market conditions, comparable sales, or seller motivation. Additionally, encouraging a dialogue by inviting the prospect to share their thoughts or budget expectations could foster engagement and build rapport. A more proactive and detailed approach would strengthen the response significantly.
10.
1
/ 10Question:
"Can you reassure me that this property will meet my family's needs in the long run?"
Answer:
Most definitly
Feedback:
The response is extremely brief and does not provide any meaningful reassurance or explanation. It lacks depth and fails to address the prospect's specific concerns about how the property will meet their family's needs in the long term. A more effective approach would involve discussing key features of the property that align with the family's requirements, such as space, location, and community amenities. Additionally, addressing potential future needs or changes in the family's circumstances would have demonstrated a better understanding of the prospect's situation. Overall, the response is inadequate and does not engage the prospect's concern effectively.