Real estate sales
Sales Assessment Results by Merinyi clement Darki
15
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here: your performance is falling way short, and it's time to step up your game. With an average score of 1.5, it's clear you're struggling to effectively engage with prospects and address their concerns. You need to ditch the overly authoritative tone and start adopting a more consultative approach. You’re not just selling a property; you’re helping people make life-changing decisions. Your responses often lack depth and fail to provide the specifics that prospects crave. This isn't just about reciting facts; it's about building trust and showing empathy.
A consistent pattern in your responses is the absence of active listening—you're not asking the right follow-up questions to dig into your prospects' concerns. Instead of just stating facts, you need to explore the implications of their worries and offer tailored solutions. This is where consultative and solution-focused selling techniques come into play. Study those approaches. They will help you engage effectively and create a dialogue that resonates with your prospects.
Here’s your coaching moment: selling isn’t just about the numbers; it’s about connection. Remember, each prospect is a person with hopes and fears. The more you understand them, the better you can serve them. So pull yourself together, become a student of your craft, and show your prospects that you genuinely care. It’s time to turn this around.
Question Breakdown
1.
0
/ 10Question:
"I'm hesitant because I'm not sure if this property is a good long-term investment given the current market trends."
Answer:
Sir/ma you can trust our property is a good long-term investment with no issues in the future. Trust our me and the company we given you the best.
Feedback:
The response lacks a structured approach to addressing the prospect's concern. It does not provide any data or reasoning to support the claim that the property is a good long-term investment, which would be crucial in alleviating the prospect's hesitance. Additionally, the tone is overly authoritative and doesn't engage the prospect by asking questions or exploring their specific concerns. A more effective response would incorporate elements of consultative selling by understanding the prospect's perspective and offering insights about market trends and the property's potential.
Overall, this response fails to demonstrate active listening, value exploration, or a collaborative approach.
2.
3
/ 10Question:
"Can you explain why this property is priced higher than similar options in the area?"
Answer:
Okay sir the reason why this property is priced higher than others is because this a long time investment, with a well developed area, the property is located in a very good location with no security challenges and also the packaging that comes with the property I assure you sir you will enjoy the property.
Feedback:
The response lacks clarity and depth in addressing the prospect's concern about the property's higher price. While mentioning the property's location and investment potential is relevant, the explanation does not provide specific comparables or data to justify the premium pricing. Additionally, the phrasing is somewhat informal and could benefit from a more professional tone. Engaging the prospect by asking what specific factors they consider important in their decision-making would demonstrate active listening and curiosity. A more effective response would include a structured rationale that highlights unique benefits and potential returns on investment, reinforcing the property's value relative to its cost.
3.
2
/ 10Question:
"I'm concerned about the hidden costs that might come with this purchase, like maintenance and HOA fees."
Answer:
There's no any hidden costs that will come with this purchase at this early stage because every material use on the property is a very good material. So I assure you sir there's no hidden costs that you will encounter
Feedback:
The response fails to effectively address the prospect's concern about hidden costs. While it asserts that there will be no hidden costs, it lacks detail and specificity regarding what those costs could potentially include, such as maintenance and HOA fees. The phrasing could be more professional and clear, and it does not engage the prospect with follow-up questions to explore their concerns further or to build rapport. A stronger approach would involve acknowledging the concern, providing specific information about costs, and reinforcing the value of the property, along with asking if there are specific costs the prospect is particularly worried about.
4.
3
/ 10Question:
"I’d like to see more documentation on the property's history and any potential issues before making a decision."
Answer:
Okay sir I will get you the documentation and everything our company make sure we give our customers the best service
Feedback:
The response acknowledges the prospect's request for documentation, which is positive; however, it lacks depth and specificity. It does not address the importance of the documentation or provide reassurance about the property's history or condition. A more effective approach would include mentioning the types of documents that will be provided and how they will help the prospect make an informed decision. Additionally, using a more professional tone and expressing eagerness to assist would enhance rapport. Asking a follow-up question to understand if the prospect has any specific concerns regarding the property's history would also demonstrate active listening.
Overall, the response is too vague and does not effectively engage the prospect's concern.
5.
1
/ 10Question:
"What if my family or I realize we need to move again in a year? How does that impact this investment?"
Answer:
Is not a problem you can still get back to our company and we are ready to do business with you.
Feedback:
The response does not address the prospect's specific concern about the potential need to move again within a year. It lacks any meaningful insight into how that situation would impact their investment. Additionally, it fails to explore the implications of moving and how the property can still provide value or options for the prospect in such a scenario. A more effective response would involve acknowledging the concern, discussing market conditions, resale potential, or rental opportunities to provide reassurance and demonstrate understanding. Overall, the response is vague and does not engage the prospect meaningfully.
6.
1
/ 10Question:
"I've heard mixed reviews about the neighborhood's growth potential. How do you see it evolving?"
Answer:
It will because the place is developed
Feedback:
The response is vague and does not effectively address the prospect's concerns about the neighborhood's growth potential. It lacks specific details or insights into the factors contributing to development and growth in the area. Additionally, the response does not engage the prospect by asking follow-up questions to better understand their specific concerns about the neighborhood. A more effective response would include an explanation of current trends, future developments, and how these could positively impact property value. Clearly articulating the vision or plans for the neighborhood's growth would demonstrate a thorough understanding and help build trust with the prospect.
7.
2
/ 10Question:
"Can you assure me that I won't face any major renovations or repairs shortly after buying this place?"
Answer:
I assure you sir you won't face any major repairs with the product
Feedback:
The response is overly simplistic and lacks detail to effectively address the prospect's concern about potential major renovations or repairs. While it provides some assurance, it does not elaborate on the condition of the property, what inspections have been done, or any warranties that might be in place. A more comprehensive response could include information about the property's maintenance history, recent upgrades, or potential areas of concern to give the prospect confidence in their decision. Additionally, asking a follow-up question to understand if there are specific worries the prospect has regarding renovations would demonstrate active listening and engagement.
Overall, the response fails to build trust or provide the necessary detail to alleviate the prospect's concern.
8.
1
/ 10Question:
"I'm not sure if I can get the buy-in from my partner since they have different expectations about our new home."
Answer:
Okay sir I will help in getting contacts for you
Feedback:
The response does not address the prospect's concern about their partner's differing expectations regarding the new home. It lacks engagement and fails to explore the underlying issues that may be causing the disagreement. A more effective approach would involve asking questions to understand what specific expectations each partner has, and then offering solutions or compromises that could help align those expectations. Additionally, the tone of the response is overly simplified and does not convey a sense of partnership or collaboration. An effective response would demonstrate active listening and provide tailored support to help facilitate communication between the partners.
9.
1
/ 10Question:
"I feel overwhelmed by the amount of paperwork involved in purchasing a home. How do you help streamline that process?"
Answer:
I will by getting the best for you
Feedback:
The response is vague and does not directly address the prospect's concern about feeling overwhelmed by paperwork. It fails to provide any specific strategies or methods for streamlining the process, which is essential to reassure the prospect. A more effective response would involve acknowledging the complexity of the paperwork and explaining how you or your company simplify the process, such as by providing guidance, using technology, or offering support throughout the transaction. Asking the prospect if they have specific paperwork-related concerns would also demonstrate active listening and engagement.
10.
1
/ 10Question:
"Is there any flexibility on the closing timeline? I need to align this with my current lease expiration."
Answer:
No sir there's no date line for now
Feedback:
The response is dismissive and does not effectively address the prospect's concern about the closing timeline. It fails to provide any context or options that could help accommodate the prospect's lease expiration. A more effective response would acknowledge the importance of aligning the closing date with their needs and could explore possible solutions or alternatives. Offering to discuss the timeline further or asking questions to understand the prospect's situation would also demonstrate active listening and a customer-centric approach.