House wash
Sales Assessment Results by Ben Meneses
48
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's be real—you've got some work to do. With an average score of 4.8, it's clear that your responses are falling short of expectations. You show potential, but your answers lack depth and engagement. Your strongest technique appears to be providing reassurance, but you're missing the mark by not fully addressing the prospect's concerns. Instead of offering vague responses, you need to dive deeper. Specific examples, testimonials, and a collaborative tone could transform your conversations and build the trust you desperately need.
One consistent issue is the lack of curiosity. You often skip over asking follow-up questions that could clarify the prospect's needs. This is a missed opportunity to connect and show you care. On the flip side, your understanding of customer expectations is a bright spot, but you need to back that up with action. Consider honing your skills in consultative selling and solution selling. These techniques will help you engage more effectively and tailor your approach to meet customer needs.
Remember this: every interaction is a chance to build rapport or lose it. Approach each prospect with genuine curiosity and a willingness to listen. This is your moment to step up and show what you're really capable of.
Question Breakdown
1.
4
/ 10Question:
"How can I be sure your house wash won't damage my property or landscaping?"
Answer:
We use a neutralizer that stabilizes the plants and all surrounding areas. Also we rinse very well to get all chemical off the property
Feedback:
Your response provides some reassurance by mentioning the use of a neutralizer and thorough rinsing. However, it lacks a deeper exploration of the prospect's concerns. You could strengthen your answer by including specific examples or testimonials from previous customers that showcase successful outcomes, as well as asking follow-up questions to better understand their worries. Additionally, using a more collaborative tone could help build rapport and trust. Overall, while you provided an initial answer, it fell short of fully addressing the prospect's concerns about potential damage.
2.
3
/ 10Question:
"The budget for this project is tight; will I get the best value for my investment with your service?"
Answer:
Absolutely, we have been at this for quite some time and our price reflects our work
Feedback:
Your response indicates confidence but lacks depth and specificity. You didn't address the prospect's concern about value relative to their tight budget. To improve, you could provide clear examples of the benefits they'll receive, such as the quality of materials used or the long-term effects of your service. Consider using a value proposition that ties your pricing to the results they can expect. A question to explore their budget constraints further and how they define value could also demonstrate curiosity and engagement, helping to build rapport.
3.
5
/ 10Question:
"We've had bad experiences with previous vendors; how do I know this will be different?"
Answer:
We have hundreds of past and present happy customers. We plan on making you one of those customers
Feedback:
Your response offers some reassurance by mentioning satisfied customers, but it lacks depth and does not specifically address the prospect's concerns about their past bad experiences. To improve, consider acknowledging their concerns more directly and explaining what sets your service apart from previous vendors they may have dealt with. Sharing specific examples of how your service has successfully resolved similar issues for others can help build trust. Additionally, asking questions to uncover the specifics of their previous experiences could demonstrate active listening and curiosity, further engaging the prospect.
4.
5
/ 10Question:
"Can you assure me that your team will be available for ongoing support after the wash?"
Answer:
Absolutely, if there is any problem we make a guarantee to make it right.
Feedback:
Your response addresses the concern about ongoing support by mentioning a guarantee, which is a positive start. However, it lacks specificity regarding what ongoing support entails. To enhance your answer, consider detailing the types of support services you offer post-wash, such as follow-up inspections, maintenance advice, or customer service availability. Additionally, you could ask the prospect about their specific support needs or concerns to engage them further and demonstrate your commitment to their satisfaction. This would show active listening and a collaborative approach.
5.
5
/ 10Question:
"I need to convince my partner about this decision; what makes your service stand out?"
Answer:
We spend the time on the property and treat it like our own. We are licensed and insured and in all our years in business have never had to file an incident.
Feedback:
Your response highlights the care you take in treating the property and mentions that you are licensed and insured, which is a good start. However, it doesn't provide specific differentiators that would resonate with the prospect's partner. To strengthen your answer, consider sharing unique aspects of your service, such as eco-friendly products, exceptional customer service stories, or specific results from past clients that illustrate the value of your service. Additionally, asking questions to understand what aspects would be most convincing for their partner could enhance your engagement and show that you value their input in the decision-making process.
6.
6
/ 10Question:
"I'm worried about the timing; will your team be able to accommodate our schedule?"
Answer:
Absolutely, we will make adjustments to work for both of our schedules.
Feedback:
Your response effectively addresses the prospect's concern about scheduling by affirming your flexibility. However, it would be beneficial to elaborate on how you typically accommodate clients’ schedules—such as offering specific time slots, the process for rescheduling, or how you prioritize customer needs. Including a question to engage the prospect about their preferred timing or any specific constraints they have could enhance the conversation and show your willingness to collaborate. This would also demonstrate active listening and deepen your rapport with the prospect.
7.
6
/ 10Question:
"Is there a risk of having to deal with hidden costs after the service?"
Answer:
No risk at all, the quoted price is the agreed upon price of our service. The only way there could be extra cost is if you wanted an extra service completed.
Feedback:
Your response provides a clear reassurance that there are no hidden costs associated with the quoted price, which is a good start. However, it could be improved by acknowledging the prospect's concern about transparency more empathetically. Consider elaborating on your pricing policy, providing examples of how you communicate costs upfront, and possibly sharing testimonials from previous clients who appreciated your honesty in pricing. Additionally, asking the prospect if they have specific concerns or experiences with hidden costs could demonstrate curiosity and engagement, helping to build rapport.
8.
2
/ 10Question:
"What if I decide to go with a cheaper alternative; how do you justify your pricing?"
Answer:
My pricing will remain the same and I will wish you luck. Just know that our experience and quality of work is why our prices are the way they are. The other company may be cheaper but is their quality of work going to show for the price.
Feedback:
Your response lacks a constructive and persuasive approach. By simply stating that your pricing will remain the same and wishing the prospect luck, you miss an opportunity to engage them in a meaningful conversation about value. It’s crucial to articulate why your service is worth the investment, perhaps by emphasizing the quality of materials used, the expertise of your team, or any guarantees that accompany your work. Instead of dismissing the prospect’s concern, consider asking them what specific factors they value when evaluating alternatives. This could not only strengthen your position but also build rapport by showing that you care about their decision-making process. Overall, your response feels passive rather than proactive, which may leave the prospect unconvinced of your service's value.
9.
6
/ 10Question:
"What is the warranty or guarantee on the results of your house wash?"
Answer:
If there is any issue that arises from the wash or you, the customer, is unhappy about how something turned out, we will fix the issue free of charge and or clean the surface.
Feedback:
Your response addresses the prospect's concern about warranty and guarantees by stating that you will fix any issues for free, which is reassuring. However, it could benefit from more clarity regarding the specific terms of the guarantee. For example, consider mentioning how long the guarantee lasts, what kinds of issues are covered, and any limits to the warranty. Additionally, engaging the prospect with a question about their expectations for a guarantee would demonstrate curiosity and help establish a deeper connection. Overall, while your answer provides a good foundation, elaborating further would strengthen trust and transparency.
10.
6
/ 10Question:
"How do you handle customer feedback or complaints after the service is completed?"
Answer:
Ask the customer what they expected from the service? Then from there explain the process of the wash and how some spots may have neglected for too long to be corrected with a house wash, if there is a simple spot of algae missed is one thing, we can wash it again.
Feedback:
Your response demonstrates an understanding of the importance of customer expectations and the need for clear communication. However, it could be enhanced by explicitly stating how you collect and respond to feedback or complaints after the service. For example, mentioning a follow-up process, customer satisfaction surveys, or direct communication channels would provide more transparency and reassurance. Additionally, inviting the customer to express their feedback directly would show that you value their input and are committed to their satisfaction. Overall, while you start to address the concern, incorporating specific strategies for handling feedback would strengthen your response.