Customer relations
Sales Assessment Results by Samson Oghayan
13
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here. Your performance on this test was underwhelming, with an average score of 1.3 screaming for improvement. The only shining moment was your first response, where you acknowledged a budget concern and offered flexible payment options. That shows some promise in your active listening and solution-focused approach. But then, the rest of your responses fell flat, demonstrating a significant lack of engagement and understanding of objections. You need to dig deeper. Explore implications, ask follow-up questions, and truly understand your prospect's pain points. I recommend you dive into Objection Handling Techniques and Solution Selling. These will help you not only address concerns but also uncover the real needs behind them.
Here's your coaching moment: remember, every objection is an opportunity for connection. You're not just selling a product; you're solving a problem. Get curious, engage more deeply, and make your responses count. You have the potential to turn this around, but it starts with a commitment to understand your prospects better.
Question Breakdown
1.
6
/ 10Question:
"I'm worried about the monthly payments fitting into my budget, especially when we have an upgrade project coming up."
Answer:
I completely understand your concern. Our goal is to make sure the solution fits comfortably within your budget. We can explore flexible payment options or a phased plan that aligns with your upcoming upgrade project to ease the financial load.
Feedback:
The response effectively acknowledges the prospect's concern about budget constraints, which demonstrates active listening. Offering flexible payment options indicates a solution-focused approach, addressing the objection directly. However, it lacks depth in exploring the implications of the budget concern and could benefit from asking follow-up questions to uncover more specific needs or constraints. Overall, while the response is on the right track, it falls short in curiosity and discovery.
2.
7
/ 10Question:
"Can you clarify how this solution will really streamline our daily operations and not just add another layer of complexity?"
Answer:
Absolutely. The solution is designed to simplify, not complicate. It automates routine tasks, integrates with your existing tools, and provides a single dashboard for monitoring everything — reducing manual work and improving team efficiency.
Feedback:
The response directly addresses the prospect's concern about added complexity by emphasizing simplification and automation, which is a strong start. Additionally, mentioning integration with existing tools and a unified dashboard is valuable as it showcases how the solution fits within their current workflow. However, it could enhance the effectiveness of the answer by including specific examples or metrics that illustrate how these features translate to improved efficiency. Asking a follow-up question, such as understanding their current pain points, could also foster a more collaborative approach and demonstrate curiosity about their specific needs.
3.
0
/ 10Question:
"I need to know how quickly we can implement this without disrupting our current workflow; we can't afford any downtime."
Answer:
I need to know how to quickly
Feedback:
The response is incomplete and fails to address the objection regarding implementation speed and the potential for downtime. It does not demonstrate an understanding of the prospect's concern or provide any insight into how the solution can be implemented smoothly. This lack of effectiveness and clarity significantly detracts from the response. There is no solution-focused approach or curiosity demonstrated here, which are critical in this situation.
4.
0
/ 10Question:
"With so many options on the market and limited choices available, how can I be sure your solution provides the best ROI?"
Answer:
Hbhb
Feedback:
The response is entirely non-responsive and does not address the objection regarding ROI or the abundance of options in the market. There's a clear lack of understanding, clarity, and a solution-focused approach in this answer. It's crucial to provide a thoughtful, informed response that discusses how your solution can deliver superior ROI compared to competitors, and explore the client's specific needs and expectations regarding ROI. This response fails to demonstrate any of the necessary skills for effective objection handling.
5.
0
/ 10Question:
"What happens if our team isn't ready for the learning curve? We need something that's easy to adopt right away."
Answer:
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Feedback:
The response is completely non-responsive and does not address the objection regarding the team's readiness for the learning curve or the need for an easily adoptable solution. This lack of clarity and understanding significantly undermines the effectiveness of the answer. It's crucial to provide a thoughtful, informed response that discusses how your solution can be implemented with minimal disruption and what support is available to facilitate adoption. This answer fails to demonstrate any essential skills for effective objection handling.
6.
0
/ 10Question:
"I'm concerned about the ongoing maintenance costs—can you provide more clarity on what those might look like?"
Answer:
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Feedback:
The response is completely non-responsive and does not address the objection regarding ongoing maintenance costs. There's a total lack of clarity and understanding, which undermines any potential effectiveness. It's essential to provide specific details about maintenance costs, what they cover, and any potential fluctuations. This response fails to demonstrate basic skills needed for effective objection handling.
7.
0
/ 10Question:
"Given our current vendor relationship, what can we expect during the transition without causing internal pushback?"
Answer:
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Feedback:
The response is completely non-responsive and does not address the objection regarding the transition from the current vendor. There’s a lack of clarity and understanding of the prospect’s concerns about potential internal pushback, which is crucial for effective objection handling. A thoughtful answer should outline a plan for a smooth transition, addressing how to manage stakeholder concerns and ensure buy-in throughout the process. This answer fails to demonstrate the necessary skills for effective objection handling.
8.
0
/ 10Question:
"How will this align with our company vision for future growth? I'm not sure if this change will support our long-term goals."
Answer:
Gchvg
Feedback:
The response is completely non-responsive and fails to address the objection regarding alignment with the company's vision for future growth. It shows a lack of understanding of the prospect's long-term goals and does not explore how the proposed solution can support those objectives. This answer does not demonstrate the necessary skills for effective objection handling, such as clarity, engagement, or solution-focused thinking.
9.
0
/ 10Question:
"What if we don’t see the expected customer success with your solution? How do we navigate that risk?"
Answer:
Hvhvvg
Feedback:
The response is completely non-responsive and fails to address the prospect's concern regarding the risk of not achieving expected customer success. There's a clear lack of understanding and engagement with the objection, which is critical in this scenario. An effective answer should outline strategies for measuring success, support mechanisms to ensure customer satisfaction, and how to adapt if the expected outcomes are not met. This answer demonstrates a significant deficiency in objection handling skills.
10.
0
/ 10Question:
"I need to ensure that we have buy-in from all stakeholders; can you help me address any potential objections they might have?"
Answer:
Vhvhv
Feedback:
The response is completely non-responsive and does not address the objection regarding stakeholder buy-in or potential objections. There's a clear lack of understanding and engagement with the prospect's concern, which is critical for effective objection handling. A thoughtful answer should outline strategies to ensure stakeholder buy-in, address common objections, and foster engagement among all parties involved. This response demonstrates a significant deficiency in objection handling skills.