Real Estate
Sales Assessment Results by Chinenye Cynthia Obianozie
37
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance in this test was underwhelming. An average score of 3.7 is a clear signal that you need to step it up. The biggest issue was your tendency to provide vague responses that failed to address specific customer concerns. It's not enough to throw out generalities; customers want clarity, reassurance, and actionable solutions. You need to focus on being more solution-oriented. Instead of skimming over issues, dive deep into the details. When a prospect expresses concern about hidden costs, for example, don't just acknowledge it—offer specific information on what they can expect and how you'll maintain transparency. You’re clearly capable of recognizing the importance of building trust, but you need to back it up with concrete examples and data to make your case compelling. If you want to improve, I recommend studying the Solution Selling and Consultative Selling techniques. They’ll help you tailor your responses to customer needs and build stronger relationships. This is your wake-up call: every interaction is an opportunity to showcase your value. Remember, clarity and confidence are your best friends in sales. Let’s make sure next time, you’re not just answering questions, but driving the conversation toward solutions.
Question Breakdown
1.
0
/ 10Question:
"I'm concerned about the hidden costs that might come up after the purchase; can you clarify that?"
Answer:
What's your fear
Feedback:
The response lacks depth and fails to directly address the prospect's concern about hidden costs. Instead of asking a vague question, it would have been more effective to acknowledge the concern, provide clear information about potential hidden costs, and offer reassurances about transparency in the pricing structure. A more solution-focused approach would build trust and demonstrate awareness of the customer's perspective.
2.
3
/ 10Question:
"With the current market conditions, how can you assure me that this investment will yield a solid return?"
Answer:
Yes, this property and the area had attracted government development. Meaning that in few years, your investment will appreciate
Feedback:
The response does acknowledge potential appreciation due to government development, but it lacks a comprehensive assurance regarding the current market conditions. It would be more effective to provide data or examples that specifically illustrate how the investment is solid in the current context, as well as addressing the prospect's concerns directly. The tone is somewhat optimistic, but it could benefit from more detail and a structured approach to reassure the prospect about the return on investment. Overall, this response does not fully engage with the prospect's question regarding the assurance they seek.
3.
5
/ 10Question:
"I need to know about the training required for my team; we can't afford a long learning curve right now."
Answer:
We offer a wholesome package for this training which is comprehensive. However, we can work at your pace and still achieve same goal as planned. We will adjust our team and add more hands to achieve your objectives
Feedback:
The response does attempt to address the training concern by emphasizing a comprehensive package and flexibility in pacing. However, it could be improved by providing specific details about the training process, duration, and any resources that would minimize the learning curve. Additionally, mentioning previous successful implementations or testimonials could help build trust and alleviate the prospect's concerns about time constraints. Overall, a more structured and detailed response would enhance clarity and reassurance.
4.
4
/ 10Question:
"What happens if the property market shifts in the next year – how will that affect our investment?"
Answer:
We don't list properties without proper verifications. Our listings come with an analysed and high predictions from our Business analyst. We value our integrity, hence we invest much in this analysis which has never failed any of our clients.
Feedback:
The response attempts to address the concern about market shifts by emphasizing the integrity and thorough analysis that underpins property listings. However, it misses the opportunity to directly answer how fluctuations in the market could impact the specific investment in question. It would be more effective to discuss potential scenarios that outline how the business analyst's predictions are formulated and how they adapt to market changes. Providing reassurance through examples of past market shifts and their management could enhance trust and clarity. Overall, the response lacks a direct connection with the prospect's specific concern regarding market volatility.
5.
4
/ 10Question:
"My team is already stretched thin; how can we allocate time for this new project without disrupting our current priorities?"
Answer:
I suggest working overtime and getting more hands on the desk. However, if this new project isn't urgent, we can conduct our research and freelance work on it in the meantime, while focusing on our current priority.
Feedback:
The response provides a pragmatic suggestion of working overtime and reallocating resources, which addresses the concern of time allocation. However, it lacks a strong emphasis on how the new project can seamlessly integrate with current priorities without causing disruption. It would be more effective to highlight specific strategies for time management or efficiency improvements, as well as discussing the potential long-term benefits of the project. Additionally, offering to assist in prioritizing tasks or identifying the most efficient use of time could further instill confidence in your approach. Overall, the response could be more solution-focused and collaborative.
6.
4
/ 10Question:
"Given the urgency of my needs, how quickly can we move forward without compromising on support and quality?"
Answer:
We have an already existing standard for our operations. We can utilise our project management tool while working overtime
Feedback:
The response acknowledges the urgency of the prospect's needs but fails to adequately address how quickly the process can be expedited while maintaining quality and support. Simply stating that there is an existing standard and mentioning a project management tool lacks specificity. It would be more effective to provide a clear timeline for next steps, detail how the project management tool enhances efficiency, and reassure the prospect about the quality of support during the process. Additionally, offering to discuss any specific concerns they might have about quality could further strengthen the response and build trust.
7.
4
/ 10Question:
"I have to present this to my partners; can you help me address their concerns about your firm's reliability?"
Answer:
Ok. I can provide you with a well-detailed and developed proposal for the presentation. Would you want it to be in a slide or word form?
Feedback:
The response acknowledges the request for a proposal, which is a good starting point. However, it lacks depth in addressing the partners' concerns about the firm's reliability. It would have been more effective to proactively mention specific reliability metrics, testimonials, or case studies that could reinforce trust. Additionally, asking more open-ended questions to uncover the specific concerns of the partners would demonstrate active listening and a collaborative approach. Overall, while the offer to create a proposal is a step in the right direction, the response could be improved by providing more detailed reassurance and engagement with the partners' specific needs.
8.
4
/ 10Question:
"I'm worried about the implications for our current vendor relationships; how do you propose we manage that transition seamlessly?"
Answer:
Ok. We are partnership with Reala; a proptech startup which helps in listing verifications and streamlines workflow and inspections.
You can give us a trial, we pride ourselves in professionalism and quality delivery. A trial will convince you.
Feedback:
The response mentions a partnership with a proptech startup and offers a trial, which is a step in the right direction. However, it fails to directly address the concern about managing the transition and its implications for current vendor relationships. It would be more effective to outline specific strategies for integrating with existing vendors, ensuring minimal disruption, and fostering collaboration. Additionally, providing examples or testimonials from similar transitions could help build trust and confidence. Overall, while the offer of a trial demonstrates confidence in the service, the response lacks depth in addressing the core concern and lacks a more collaborative approach to reassure the prospect.
9.
4
/ 10Question:
"What guarantees can you provide regarding service levels and support after the purchase?"
Answer:
We make sure we give our clients exactly what they ask for, given the fact that we have well-trained team who scrutinise and ensure quality assurance.
However, there's a follow-up policy on after-purchase issues.
But we hope nothing of such will arise, as our teams are knowledgeable on the job
Feedback:
The response attempts to address the concern about guarantees on service levels and support after purchase, mentioning a well-trained team and a follow-up policy. However, it lacks specificity and reassurance. It would have been more effective to detail the exact service levels provided, any metrics or standards that are upheld, and examples of how support is delivered post-purchase. Additionally, expressing confidence in the team's capabilities without implying uncertainty ('we hope nothing of such will arise') could enhance trust. Overall, the response could benefit from a more structured and confident assurance regarding service levels and support, as well as a clear outline of what clients can expect after the purchase.
10.
5
/ 10Question:
"Can you walk me through the approval process? My stakeholders have varying opinions on this decision."
Answer:
Thank you for asking.
We approve documents once verifications have been completed.
The finance department must scrutinised the financial statement and involvements.
Once the report has been copied to the Admin via Email, the approval process will be initiated after due consideration, and then the deal will be approved.
Feedback:
The response provides a basic outline of the approval process, mentioning document verification and involvement of the finance department. However, it lacks clarity and a more engaging explanation that could help address stakeholders' varying opinions. To enhance the response, it would be beneficial to explain the reasons behind each step, how long each stage typically takes, and how you can support the prospect in addressing their stakeholders' concerns. Additionally, offering to provide a visual timeline or a flowchart could further assist in simplifying the explanation. Overall, the response could have been more structured and collaborative, focusing on how to facilitate consensus among the stakeholders.