Electrician
Sales Assessment Results
44
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here. Your performance shows a clear need for improvement across the board. You consistently missed the mark in addressing customer concerns, especially around pricing and post-job support, which are critical in building trust and rapport. Your responses came off as surface-level, lacking the depth and curiosity that engage prospects effectively. Instead of simply stating policies or facts, you need to dive deeper—ask the right questions, show empathy, and clarify your value proposition. You have the potential, but right now, you're not capitalizing on it.
To elevate your game, focus on mastering the art of consultative selling. Engage with your prospects by asking open-ended questions that uncover their needs and concerns. Also, consider studying the AIDA model to help structure your responses in a way that captures attention and drives action.
Here’s your coaching moment: remember that selling isn’t just about what you say; it’s about how well you listen and respond. Start seeing your prospects as partners in the conversation and not just obstacles to overcome. Get curious, dig deep, and bring your best self to every interaction. You’ve got this!
Question Breakdown
1.
0
/ 10Question:
"I appreciate the quote, but can you explain why your rates are higher than some other electricians I've spoken to?"
Answer:
I do know we offer superior service and communication
Feedback:
The response fails to adequately address the prospect's concern about pricing compared to competitors. It lacks specificity and does not provide a clear explanation of the value behind the higher rates, such as the quality of service or unique offerings. There is no curiosity or discovery shown to understand the prospect's perspective further. This response needs to engage the prospect by asking questions to clarify their needs or concerns.
Overall, the answer lacks depth and does not effectively explore the value proposition relevant to the electrician industry, leading to a missed opportunity to build rapport and justify the pricing.
2.
3
/ 10Question:
"I need to know how quickly you can start because I've already been waiting too long for repairs."
Answer:
We can start today.
Feedback:
While the response does provide a quick answer, it lacks depth and doesn't acknowledge the prospect's frustration about waiting too long for repairs. To strengthen the response, the salesperson should express empathy towards the prospect's situation and ask further questions to ensure they understand the urgency of the repairs needed. Additionally, showing a willingness to discuss any specific repair issues or concerns could enhance the collaborative approach.
3.
4
/ 10Question:
"What happens if I need support after the job is done? Will you be available?"
Answer:
If you need support after the job. We will be available. We will be in buisness for years. We offer lifetime guarantee on craftsmanship.
Feedback:
The response starts to address the prospect's concern about post-job support but lacks clarity and thoroughness. Simply stating 'we will be available' does not provide the assurance or detail the prospect is seeking. It's important to specify what kind of support is available after the job is completed, such as responsiveness to calls, emergency services, or follow-up checks. Mentioning that the business will be operational for years adds some credibility, but it would be more effective to explain how that benefits the customer in terms of reliability and ongoing service. Lastly, the mention of a lifetime guarantee on craftsmanship is a strong point, but it should be elaborated upon to show how it enhances the value of the service offered. Overall, this answer needs more depth, curiosity about the prospect's needs, and a more engaging tone to build rapport.
4.
6
/ 10Question:
"I'm worried about the safety standards you follow; how can you assure me they are up to code?"
Answer:
I am sensitive to your concern for safety. Safety is our top priority when it comes to my customers. All my electricians take weekly safety meetings. And yearly continuing education courses. Also I can show show you code reference to any specific concerns you may have
Feedback:
The response demonstrates an understanding of the prospect's concern regarding safety standards and emphasizes the importance of safety in the business. However, it lacks sufficient detail to fully reassure the prospect. While mentioning weekly safety meetings and yearly education courses is a good start, it would be more effective to detail how these practices directly impact the quality and safety of the work performed. Additionally, offering to show specific code references is helpful, but it would strengthen the response to ask the prospect if they have particular codes or standards in mind that concern them. This shows curiosity and a willingness to engage in further discussion, which can help build trust. Overall, the response has a foundation but needs more depth and a collaborative approach to better address the prospect's concerns.
5.
4
/ 10Question:
"If I choose your services, what kind of ongoing maintenance should I expect, and at what cost?"
Answer:
Thank you for considering our services. That is an honor. We do offer a free 5 year warranty on parts. And lifetime warranty on craftsmanship. Callnus if you ever need anything. Or if you have any questions or concerns. And we can make sure you are satisfied.
Feedback:
The response acknowledges the prospect's consideration, which is positive, but it does not directly address the question about ongoing maintenance and associated costs. While mentioning the free 5-year warranty on parts and lifetime warranty on craftsmanship adds value, it does not clarify what ongoing maintenance entails or any potential costs involved. The response could be improved by specifying what regular maintenance services are available (e.g., inspections, check-ups) and how often they should be expected. Additionally, exploring any specific maintenance concerns the prospect may have could enhance engagement and demonstrate a commitment to their needs. Overall, this response needs more specificity regarding maintenance and costs to be effective.
6.
6
/ 10Question:
"I've heard mixed reviews about your work quality; can you provide recent references?"
Answer:
I can absolutely present you positive reviews from this week and this month. I can send you contact information for some of my customers from recent jobs. Also I would like you know where you saw the reviews so I can address them for future clients consideration
Feedback:
The response does a decent job of acknowledging the prospect's request for references and offers to provide recent positive reviews, which is a good start. However, it lacks a proactive approach to alleviate the concern about mixed reviews. Instead of just offering to send contact information, the salesperson could have asked open-ended questions to understand the specific concerns the prospect has about the mixed reviews. Additionally, it would be more effective to highlight the company's commitment to quality and customer satisfaction, perhaps by mentioning any steps taken to improve or rectify past feedback. This response could benefit from a more empathetic tone and a stronger focus on building trust through engagement and dialogue.
7.
6
/ 10Question:
"How do I know that the materials you use are reliable and will last?"
Answer:
Thank you for your question. I want you to know we only offer the highest quality parts and materials. We only buy and install new products. From certified dealers. All parts come with warranty. And all will last according to the listed tested guidelines for all manufactured products.
Feedback:
The response provides a good starting point by emphasizing the use of high-quality parts and materials, which addresses the prospect's concern. However, it lacks specific details that could further reassure the customer, such as mentioning any relevant industry standards or certifications that the materials meet. Additionally, it would be beneficial to share examples of commonly used materials or brands known for their reliability to build credibility. To enhance engagement, the salesperson could ask the prospect if they have specific materials in mind or particular concerns regarding reliability. Overall, while the answer is informative, it could benefit from more depth and customer engagement to fully address the objection.
8.
4
/ 10Question:
"I want to ensure that my whole team is on board with this; how can you help with that?"
Answer:
We have tools in place for communicating with our employees. Vendoers. And most of all our customers. We have a app that keeps you and tour team upto date with achievments. Questiins. Etc. We have made a commitment to communication.
Feedback:
The response touches on communication tools, which is relevant to the prospect's concern about team alignment, but it lacks clarity and coherence. Phrasing like 'Vendoers' and 'tour team' detracts from professionalism and understanding. The mention of an app is a good point, but describing how it specifically facilitates communication and ensures team buy-in would be more effective. Additionally, engaging the prospect with questions about their specific team dynamics or concerns could enhance the collaborative approach. This response needs to be more organized, clear, and engaging to effectively address the prospect's needs.
9.
5
/ 10Question:
"What kind of warranties do you offer in case something goes wrong after installation?"
Answer:
After the work is complete. We are still here for you and your project. We offer a one year no question asked warranty on materials and labor. After that expires. We do offer a free lifetime warranty on crafsmanshoo. Of anything we did goes wrong. We will fix it. For free.
Feedback:
The response addresses the prospect's concern regarding warranties by detailing both a one-year warranty on materials and labor and a lifetime warranty on craftsmanship. However, the communication lacks clarity and contains several typographical errors, such as "crafsmanshoo" instead of "craftsmanship," which detracts from professionalism. It would be beneficial to explain the scope of the warranties further and how the customer can make a claim or contact for support. Additionally, engaging the prospect with a question about any specific concerns they have regarding warranties could enhance the connection. Overall, while the response covers key points, it requires better organization and more thoughtful engagement to effectively reassure the customer.
10.
6
/ 10Question:
"I'm concerned about hidden costs that might come up later; how can we avoid that?"
Answer:
There is a possibility for hidden cost. Sometimes after the walls are opened up we may find some existing issues that we couldn't see. Be confident in our abilities to minimize these concerns. Because we have been in buisness for 15 years. And we 99 percent of the time can forsee any issues. And let's say we do end up finding some added work. We will make sure we show you immediately. And provide you with up front change order before proceeding. This way you are informed. And able to make a good decision on additional repairs needed.
Feedback:
The response acknowledges the prospect's concern about hidden costs, which is a positive start. However, it does not fully reassure the prospect. While it's good to mention the possibility of hidden costs due to unforeseen issues, stating this possibility could instill more concern rather than alleviate it. The salesperson should focus on building trust by emphasizing how they have successfully managed similar situations in the past. Mentioning the 15 years of experience is helpful, but it would be more effective to provide specific examples or testimonials that highlight their ability to foresee issues. Additionally, while the proposal to provide upfront change orders is valuable, the response should have included a more proactive reassurance that they will conduct thorough assessments before starting work to minimize surprises. Engaging the prospect with questions about their specific concerns or past experiences could enhance rapport and trust. Overall, while the answer contains some useful elements, it requires more depth, clarity, and engagement to fully address the objection.