Supplements
Sales Assessment Results
43
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance is underwhelming, with an average score of 4.3. You’ve got some solid instincts, but it feels like you're treading water rather than making waves. Your strongest technique seems to be recognizing the importance of solutions, but you’re not hitting the mark when it comes to depth and clarity. There’s a pattern here where you identify issues but don’t effectively engage or provide compelling solutions. You need to dig deeper into the customer’s pain points and tailor your responses to highlight unique benefits, rather than just stating facts.
To elevate your game, I suggest you focus on honing your skills in Value Selling and Solution Selling. These techniques will help you articulate the benefits more clearly and create a stronger connection with prospects. Remember, it’s not just about what you offer; it’s about how it solves their problems.
Here’s your coaching moment: think of every conversation as a partnership rather than a pitch. Engage with your prospects, ask the right questions, and truly listen. The more you understand their needs, the better you can position your offerings as the solution they didn’t know they were looking for. Step up your game and aim for clarity and engagement in every response. You’ve got this!
Question Breakdown
1.
3
/ 10Question:
"I'm already satisfied with my current vendor's supplements; how can you prove yours are better?"
Answer:
With backed up science and that all of ours are at the right dosages.
Feedback:
The response to the objection lacks depth and doesn't effectively address the prospect's concern about satisfaction with their current vendor. Simply stating that your supplements are backed by science and have the right dosages is not enough to prove their superiority. It would be beneficial to provide specific examples or data that highlight the unique benefits of your products. Additionally, asking questions to uncover more about what the prospect values in their current vendor or what specific aspects they are satisfied with could foster a more collaborative dialogue. Overall, the response could improve in clarity, value exploration, and a solution-focused approach.
2.
4
/ 10Question:
"With budget constraints this quarter, how can we justify the investment in your supplements?"
Answer:
With the marketing and samples we send with each order to help you move more products plus the margin you get with our products to help in with those constraints
Feedback:
The response attempts to address the budget concern by mentioning marketing support and product margins, which is a good start. However, it lacks clarity and depth in explaining how these aspects specifically help justify the investment. It would have been more effective to explore the prospect's specific budget limitations and discuss the potential ROI from investing in the supplements. Using a solution-focused approach, such as demonstrating value through case studies or testimonials, could strengthen the argument. Additionally, the response could benefit from better engagement and curiosity by asking questions about their budget constraints and needs. Overall, it needs more refinement to effectively communicate value and address the objection directly.
3.
5
/ 10Question:
"I’m concerned about the long-term value; how do these supplements scale with our needs?"
Answer:
With our innovative science and the brand that has been coming out with new innovative products and even some first to market helping build the demand for it. Customers are looking for our products for years and are happy with them as they’re behind our line to help your business.
Feedback:
The response does highlight the brand's innovation and customer satisfaction, but it lacks a direct answer to the concern about long-term value and scaling with needs. It could have benefited from more specific details on how the supplements adapt to changing requirements or growth. Additionally, it would be helpful to ask follow-up questions to better understand the prospect's specific needs and concerns. This would demonstrate active listening and a solution-focused approach. Overall, while the tone is positive, it lacks clarity and depth in addressing the objection directly.
4.
4
/ 10Question:
"What guarantees do you have on the efficacy and safety of your products compared to others on the market?"
Answer:
We use our Gmp manufacturer patented sand our products come with COA’s and some are nsf which is informed choice which means multiple tests showing the product is same and not contaminated.
Feedback:
The response does provide some information about the manufacturing standards and certifications (GMP, COA, NSF), which is a good start. However, it lacks clarity and depth in addressing the customer's specific concern about 'guarantees on efficacy,' which is a critical aspect in the supplements industry. There were opportunities to explore the customer's concerns further by asking follow-up questions or offering more details on the testing and quality control processes. The tone could also be more reassuring and confident to instill trust. Overall, the response could benefit from a more structured approach, perhaps using elements from the Value Selling or Solution Selling methodologies to highlight the unique benefits of your products more effectively.
Score: 4/10 for providing some relevant information but lacking depth and clarity in addressing the objection completely.
5.
4
/ 10Question:
"Given the limited options available, how do you ensure your supplements stand out in terms of compliance and quality?"
Answer:
Same as I said before coa’s on each product showing your what’s in them. Gmp manufacturering and nsf certs on some of them as well. Amazon is a strict place to put products on as well and we do iso testing with a 3rd party testing as well.
Feedback:
The response lacks clarity and structure, making it difficult to effectively address the objection. While mentioning COAs, GMP manufacturing, and ISO testing shows some awareness of quality standards, it doesn't fully explain how these factors specifically differentiate your products from competitors. There was a missed opportunity to engage the prospect by asking follow-up questions to understand their specific concerns or needs better. A more polished and conversational tone would also enhance communication. Overall, the response could benefit from a more solution-focused approach and a clearer exploration of the unique value your supplements offer.
Consider incorporating a narrative that highlights a specific case or example of how your compliance and quality measures have positively impacted customer satisfaction or safety, which could make your stance stronger.
Score: 4/10.
6.
4
/ 10Question:
"Our team is currently focused on another high-priority project; is there a way to integrate your supplements without disrupting our current workflow?"
Answer:
Easy as we have samples to hand out to customers when you’re in shop and the marketing behind our brand touch customers into your store for our products it’s pretty much being sold before they walk in.
Feedback:
The response does address the objection by suggesting that the supplements could be integrated through sampling and marketing, but it lacks depth and clarity. It doesn't fully acknowledge the prospect's concern about disruption to their workflow or provide a detailed solution on how this integration would work alongside their existing priorities. A more solution-focused approach, perhaps by asking questions about their current project or how they envision integrating new products, would have shown curiosity and active listening. Additionally, the tone could be more professional to match the industry context. Overall, there is potential, but it needs refinement.
7.
5
/ 10Question:
"I need more time to evaluate whether these supplements align with our compliance requirements; can you provide additional resources?"
Answer:
Yes we have nsf cert, Gmp cert, and CoA on all products showing the safety of each product and what’s in them.
Feedback:
The response provides some relevant certifications, which is a good start; however, it lacks depth and does not fully address the prospect's need for additional resources related to compliance evaluation. A more effective approach would include asking the prospect specific questions about their compliance requirements to tailor the information provided. Additionally, offering to send a detailed compliance guide or a direct contact for further queries would demonstrate a solution-focused approach and active listening. Overall, the response could benefit from more engagement and curiosity about the prospect's specific needs.
8.
5
/ 10Question:
"How do you address potential concerns about employee adoption of these supplements across different departments?"
Answer:
We can implement small fun contest and winners get to pick a product they want and we give some cool swag for each department so they can feel a part of them team
Feedback:
Your response suggests a creative and engaging way to promote employee adoption of the supplements. However, it doesn't fully address the concern about how to ensure that employees will actually use the products or feel comfortable doing so across different departments. It would be beneficial to include a strategy for education or training on the supplements' benefits and how they fit into a healthy lifestyle. Consider asking questions to gauge current employee knowledge and comfort levels regarding supplements. Overall, while the idea is fun, it needs a bit more depth and alignment with employee needs to be truly effective.
Additionally, a clear closing technique could help solidify the commitment to this initiative.
Score: 5
9.
5
/ 10Question:
"I have doubts about your industry expertise; what qualifications set your brand apart from others?"
Answer:
We’ve been leading in the industry since 2016. We’ve been brand of the year in stack3d and also pre workout of the year back to back. We also stay on top of any new cutting innovation to bring it to you to keep your customers excited
Feedback:
The response does provide some credentials, like industry leadership and awards, which is a good start. However, it lacks specificity about qualifications, such as certifications, expert endorsements, or scientific research backing the products. Additionally, the tone could be more engaging; rather than just stating facts, it could explore the implications of those achievements on the customer's choice. It would also benefit from asking a follow-up question to engage the prospect further and understand their specific concerns. Overall, while it addresses the objection, it misses the mark in demonstrating deeper expertise and value.
Score: 5 out of 10 for providing some credentials but lacking depth and engagement.
10.
4
/ 10Question:
"What support do you offer post-purchase to ensure we’re getting the most out of your supplements?"
Answer:
We give samples of products, if you have any events we have our team come out to support to make sure people feel like they’re a part of inspired team.
Feedback:
The response touches on the support aspect but lacks clarity and depth. It mentions providing samples and team support at events, which is good, but it doesn't directly address how these actions translate to ongoing post-purchase support. There should be more emphasis on what customers can expect after the purchase, such as follow-up communications, educational resources, or community engagement opportunities. Additionally, the tone could be more professional and aligned with the supplement industry. Overall, it lacks a solution-focused approach and does not sufficiently explore how the support enhances the customer's experience with the product. A more structured response would greatly improve the effectiveness of this answer.