Clothings
Sales Assessment Results by Martha Umunnakwe
15
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance is falling short of expectations. With an average score of 1.5, it's clear that you're not effectively addressing customer concerns, and that's a big red flag in sales. You consistently missed the mark on understanding and responding to specific objections. There’s a lack of engagement, clarity, and tailored solutions in your responses. You need to get serious about honing your skills in solution-focused approaches and active listening. I recommend diving into Solution Selling and Consultative Selling techniques to better understand your prospects' needs and build rapport. Remember, sales is not just about pitching; it's about connecting and solving problems. Take this to heart: every objection is an opportunity. Don’t shy away from digging deeper into customer concerns; ask the right questions and show them you’re there to help. Transform your approach, and you’ll see the difference.
Question Breakdown
1.
1
/ 10Question:
"I'm concerned about the quality control processes for the fabrics used; how can you assure us they meet our compliance standards?"
Answer:
Giving profound details, engaging them on how the product with be the best they will ever use. Reliability and durability
Feedback:
The response lacks specificity regarding quality control processes and compliance standards, which are critical to address the prospect's concern. It doesn't demonstrate an understanding of the customer's needs or provide evidence of how the products meet those standards. Additionally, it fails to ask any clarifying questions to explore the prospect's specific compliance requirements. Overall, it doesn't effectively address the objection or build rapport with the customer.
2.
1
/ 10Question:
"Given the current limited options available, how can we be sure this purchase aligns with our ROI expectations?"
Answer:
The goal of everyone is to appear elegant and confident.
Feedback:
The response does not directly address the prospect's concern about ROI and the limited options available. It lacks a connection between the product's benefits and the financial justification that the prospect is seeking. Additionally, it does not explore the prospect's specific ROI expectations or ask clarifying questions to understand their needs better. Overall, it fails to provide a solution-focused approach or demonstrate active listening, leaving the prospect's objection unaddressed.
3.
2
/ 10Question:
"We have a tight budget for this emergency purchase; what are the hidden costs we should be aware of?"
Answer:
Costs of damaged products and unforeseen circumstances
Feedback:
The response fails to directly address the prospect's concern about hidden costs in the context of a tight budget. Instead of providing clarity on potential additional expenses, it vaguely mentions costs associated with damaged products and unforeseen circumstances without elaborating on how these relate to this specific purchase. There’s no exploration of the prospect’s budget constraints or any proactive solutions offered to mitigate hidden costs. The answer lacks depth and does not engage the prospect effectively, missing an opportunity to build trust and rapport by being transparent about costs.
4.
3
/ 10Question:
"How do you plan to support our team during the onboarding process, especially with our current bandwidth constraints?"
Answer:
In the next 30 days, I will ensure that we engage fully with our clients or customers, Providing proofs and track records of our achievement so far and giving the confidence that they have made the right decisions
Feedback:
The response does not directly address the prospect's specific concern about support during the onboarding process and bandwidth constraints. It speaks generally about engagement and providing achievements without detailing the support mechanisms that will be in place for the onboarding process. There is a lack of specificity on how you plan to ease the onboarding experience given their current limitations. Additionally, no clarifying questions were asked to better understand their specific needs, which would help build rapport and convey a collaborative approach. Overall, the response misses an opportunity to demonstrate understanding and provide tailored solutions that address the prospect's challenges directly.
5.
0
/ 10Question:
"Can you clarify how this clothing line will integrate with our existing inventory management systems?"
Answer:
Most companies makes use of T- shirts or polos to advertise their products and services without word of mouth
Feedback:
The response fails to address the prospect's question about integrating the clothing line with their existing inventory management systems. Instead, it shifts the focus to T-shirts and polos for advertising, which is irrelevant to the inquiry. There is no exploration of how the clothing line will fit within their current operational framework, and it misses an opportunity to ask clarifying questions to understand their systems better. This lack of relevance and specificity leaves the objection unaddressed and does not build rapport with the prospect.
6.
1
/ 10Question:
"This purchase comes at a pivotal time; how does it fit with our long-term company vision and scalability needs?"
Answer:
If you will agree with me, clothing is an essential commodity that has the wildest range of uses. No one can do without it
Feedback:
The response fails to address the prospect's specific question about how the clothing purchase aligns with their long-term vision and scalability needs. Instead, it makes a general statement about the necessity of clothing without connecting it to the prospect's strategic goals. There is a lack of exploration into the company's vision and needs, which is critical for building rapport and demonstrating understanding. Additionally, no clarifying questions are posed to engage the prospect further or to understand their specific objectives. Overall, the response is vague and does not provide any useful insight or reassurance regarding the fit of the purchase with their long-term plans.
7.
3
/ 10Question:
"What measures do you have in place to ensure quick response times in case of defects or returns?"
Answer:
I will explore our various communication systems such as; Emails, WhatsApp, text message, phone calls, etc.
Feedback:
The response does not adequately address the prospect's concern about ensuring quick response times for defects or returns. While mentioning communication systems is a step in the right direction, it lacks detail on specific measures or processes in place to handle these situations efficiently. It would be beneficial to highlight protocols for assessing defects, turnaround times for returns, and any dedicated support teams. Furthermore, there's no inquiry into the prospect's specific needs or expectations regarding return response times, which could help build rapport and trust. Overall, this response misses an opportunity to provide a clear, solution-focused answer, leaving the prospect's concern largely unaddressed.
8.
2
/ 10Question:
"With many stakeholders involved, what strategies will you employ to ensure we get the necessary committee buy-in?"
Answer:
First of all, every client or customer needs to know that we have their utmost interest at heart, building a long term customer relationships will our major priority, showing the through out track records that they have made the best decisions ever.
Feedback:
The response does not directly address the prospect's concern about securing committee buy-in with multiple stakeholders involved. Instead of providing specific strategies or approaches, it speaks generally about customer relationships and showing track records, which is not relevant to the requested information about stakeholder engagement. There is a lack of detail on how you would navigate the dynamics of the committee and no questions are asked to gain insights into the stakeholders' perspectives. This response misses an opportunity to demonstrate understanding of the sales process in a complex decision-making scenario and does not build rapport with the prospect effectively.
9.
1
/ 10Question:
"I need to understand how you plan to document the compliance of these garments with industry regulations."
Answer:
Quality will be our watch word. I will work tirelessly to bring in outfits that won't fade for a long period of time
Feedback:
The response does not address the prospect's specific concern about documenting compliance with industry regulations. Instead, it focuses on quality and durability, which is not relevant to the inquiry. There is a failure to provide information on how compliance will be documented or any processes that will be in place to ensure adherence to regulations. Additionally, no clarifying questions are asked to understand the prospect's compliance requirements better, which could help build rapport. Overall, this response misses the mark in addressing the objection effectively.
10.
1
/ 10Question:
"What is your product roadmap, and how does it adapt to evolving market trends in our sector?"
Answer:
In the First 30 days Every Client gets the best of customer satisfaction, building confidence, elegance and maintain credible customer relationships that will give us an edge over competitors. Appreciating customers with souvenir at the end of every year esteeming of their valuable patronage and purchases.
Feedback:
The response does not address the prospect's inquiry regarding the product roadmap and its adaptability to market trends. Instead, it focuses on customer satisfaction and relationship-building, which, while important, are not relevant to the specific question asked. The answer lacks specificity about the product strategy, future developments, and how these align with industry trends. Additionally, there are no clarifying questions to better understand the prospect's concerns or expectations regarding the product roadmap. Overall, this response fails to address the objection effectively and does not engage the prospect meaningfully.