Junk removal
Sales Assessment Results

"I can get a cheaper quote from another junk removal service."

Yes you can but they don’t provide the value and security that we provide

The response acknowledges the objection but lacks depth in addressing the prospect's concern about price. While mentioning value and security is a good start, it could be more effective by elaborating on what specific value and security your service offers compared to the competitors. Additionally, there is no closing technique or follow-up questions to engage the prospect further. A more solution-focused approach, such as asking what specific services they value most, could enhance the conversation. Overall, it’s a missed opportunity to explore value and build rapport. Score: 4

"We don't have the budget for this right now; can you lower your price?"

Here is why we are priced like we are. We offer you excellent service by cleaning up once we are done with the removal. We offer consistent communication so you know what is going on at all times. We offer accountability and being on time to our jobs. With lower prices comes lower expectations

The response addresses the objection by explaining the value of the services provided, which is a good start. However, it could improve by acknowledging the prospect's budget concern more empathetically and exploring possible solutions, like payment plans or discounts for future services. The tone is informative but could be perceived as a bit defensive or dismissive. There are no questions to further engage the prospect or understand their needs better, which misses an opportunity for discovery and collaboration. Overall, it effectively explains why pricing is what it is but lacks a strong closing technique and could enhance active listening and rapport-building. To improve, consider asking questions to better understand their budget constraints and offering flexible solutions while maintaining the value proposition. Score: 5

"We just hired a different company for our junk removal; why should we switch?"

We offer competitive pricing. Constant communication, accountability, showing up on time, we are 100% woman owned if that’s important to you

While your response does mention some key differentiators such as competitive pricing and being woman-owned, it lacks a compelling argument for why the prospect should switch from their current provider. You did not address the specific reasons they chose the other company or ask any questions to uncover their priorities. Additionally, while you mentioned constant communication and accountability, you could have elaborated on how your company embodies these values compared to the competitor. A more solution-focused approach and curiosity about their experience would strengthen your response significantly. Lastly, a closing technique to prompt further discussion or a follow-up could improve your engagement with the prospect.

"I need to clear this junk, but I’m not sure I can trust your team to handle it safely."

What are your concerns about? We can definitely handle the job and we have enough people and experience to see the job through. Why are you having doubts about our capabilities? What can we do to assure you that we are right for the job?

Your response effectively opens the door for dialogue by asking about the prospect's concerns, which is great for establishing trust. However, it could be more effective if you acknowledge their concern upfront, showing active listening. Instead of just asking 'what are your concerns about?', you might say something like, 'I completely understand your need for safety when it comes to junk removal. Can you share more about what specifically worries you?'. This would enhance the collaborative approach and value exploration. Also, it would be beneficial to include a brief reassurance about your team's experience or safety protocols to build confidence. Overall, you're on the right track, but a bit more empathy and assurance could elevate your response.

"Can you guarantee that all the junk will be recycled responsibly?"

We appreciate this question. Unfortunately, we cannot guarantee everything is recyclable. We do recycle, donate and save as much as we can from the landfills.

The response acknowledges the prospect's concern but falls short in effectively addressing it. While it communicates that recycling is a priority, it lacks a strong reassurance or a specific outline of the recycling process, which could help build trust. The tone is neutral, which can be appropriate, but a bit more warmth or empathy would enhance the response. There’s no closing technique or invitation for further questions, which would help engage the prospect and keep the conversation going. Overall, it misses an opportunity for curiosity and discovery to understand the prospect's recycling values. Score: 4/10

"I’m not convinced that I need a professional service; can’t I just do this myself?"

We completely understand your question. Yes, you can do this yourself but something to think about is the time, it will cost you more in time in the long run. Where we can come in and take of the job immediately, for you it may takes weeks or months because you can only do small amounts at a time.

The response effectively acknowledges the prospect's objection by validating their ability to do it themselves. However, it could be improved by emphasizing the value of professional service beyond just time efficiency. There’s potential to enhance curiosity and discovery by asking questions about the prospect's specific needs or challenges with junk removal. The tone is appropriate, but it lacks a strong closing technique to guide the prospect toward making a decision. Overall, it demonstrates an understanding of the concern but could benefit from more engagement and exploration of value.

"What if I only need the service once a year; is it worth it?"

Yes. It’s definitely worth it. You won’t always have a lot of stuff to get rid of. But many times are clients find more stuff to have hauled off once they start working on their projects.

The response touches on the objection but lacks depth and a strong closing technique. While it does suggest that clients often discover more items during their projects, it could benefit from exploring the value of convenience and time savings. Additionally, asking the prospect about their specific needs or experiences with junk removal could enhance curiosity and discovery. The tone is appropriate, but the response could be more engaging and collaborative. Overall, it addresses the concern but misses an opportunity to create a stronger connection.

"We have a tight schedule; can you accommodate our timeline?"

Yes, we offer same day or next day appointments. Sometimes we will even work overnight to get the job completed in a timely manner

The response effectively addresses the concern about the tight schedule by offering flexibility with same day or next day appointments. However, it could be enhanced by asking a follow-up question to better understand the prospect's specific timeline needs, which would demonstrate curiosity and active listening. Additionally, a closing technique could be included to encourage the prospect to book an appointment. Overall, the tone is appropriate for the junk removal industry, but there is room for improvement in engagement and exploring the prospect's value. Suggestions for improvement include: 1. Ask about their specific timeline to ensure you can meet their needs. 2. Reinforce the value of your prompt service in relation to their schedule. 3. Consider inviting them to book a time that works best for them to solidify the closing technique.

"Your service seems more expensive than I expected; what justifies that cost?"

We appreciate this question. We have a lot fees associated with our work such as landfill costs, recycling and donating is also a cost along with employee costs. What is your budget maybe we can work with you or find a more cost effective way to help you out

The response does a fair job of acknowledging the prospect's concern about cost. It briefly explains some of the underlying costs associated with the service, which is a good start. However, it could benefit from a more detailed explanation of the value and benefits the service provides, such as the convenience and peace of mind of having professionals handle the junk removal. Additionally, while asking about the budget is a good move, it lacks a closing technique or a direct invitation for further discussion. It would be more effective if the salesperson expressed a willingness to find a tailored solution or emphasized the unique aspects of their service that justify the price. Overall, it shows some understanding but could be more compelling and engaging.

"I’m concerned about the hidden fees; can you clarify the total cost upfront?"

We have no hidden fees. When we let you know the cost we also let you know the tax. So there are no surprises or hidden fees

The response provides a clear assurance regarding hidden fees, which addresses the concern effectively. However, it could benefit from a more conversational tone to further build rapport and trust with the prospect. It would be helpful to invite questions or offer to explain how the pricing works in more detail. A closing technique was missed here; perhaps suggesting a commitment to schedule a service or asking if the prospect is ready to book could have been effective. Overall, while the core message is clear, there is room for improvement in engagement and exploration of value.