Celular
Sales Assessment Results by Juan José
23
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real. Your performance in this test was far from impressive, landing at a dismal average score of 2.3. It’s clear you’re struggling to connect with customers on a fundamental level. Your responses often ignored crucial customer concerns like budget, compatibility, and reliability, making it seem as if you’re not even listening. You need to focus on empathy and engagement because right now, you’re missing the mark completely.
To turn this around, dive into SPIN Selling and the AIDA Model. These techniques will help you better understand customer needs and guide them through the buying process. Remember, it’s not just about stating facts; it’s about making the customer feel understood and valued.
A memorable takeaway? Think of every interaction as a conversation, not a transaction. The moment you start listening to your prospects and addressing their concerns with genuine interest, you’ll see a shift in your results. Now, get to work and turn this ship around!
Question Breakdown
1.
0
/ 10Question:
"I'm worried about how the monthly payments will impact my budget, especially with my current expenses."
Answer:
Nuestra empresa es experta en hacer celulares de alta calidad por lo que el mantenimiento en largo plazo es inusual
Feedback:
The response fails to directly address the prospect's concern about monthly payments and budget impact. Instead, it focuses on product quality without discussing affordability or payment options. A more effective reply would acknowledge the budget concern, explore potential payment plans or financing options, and reassure the customer about the overall value of the investment. This response demonstrates a lack of understanding of the customer's financial worries, which is critical in the sales process.
2.
2
/ 10Question:
"Can you guarantee that this phone will be compatible with our existing systems and apps?"
Answer:
Exacto este celular está compuesto con una tecnología muy avanzada y es compatible con muchos sistemas y aplicaciones
Feedback:
The response lacks a direct guarantee regarding compatibility with the specific systems and apps the prospect is using. Instead of addressing the objection clearly, it vaguely mentions advanced technology. A more effective reply would include specific examples of systems or apps that the phone is known to work with, or offer to verify compatibility with the prospect's existing technology. This would demonstrate a better understanding of the customer's needs and build trust.
Additionally, you should acknowledge the customer's concern more empathetically to foster a stronger connection.
3.
0
/ 10Question:
"I'm not sure if this upgrade will really benefit my team in the long run—is it just a flashy device?"
Answer:
Si
Feedback:
The response is far too brief and does not address the prospect's concern at all. Simply saying 'Si' fails to engage with the objection regarding the potential benefits of the upgrade. An effective reply would acknowledge the concern, provide specific examples of how the upgrade can enhance productivity or efficiency for the team, and explain why it is more than just a flashy device. This response demonstrates a lack of effort to explore the value and benefits of the offering, which is crucial in the sales process.
4.
2
/ 10Question:
"I've had poor experiences with new tech in the past; how do I know this won't be another headache?"
Answer:
Por el sistema avanzado que manejamos que tiene muy buen porcentaje de éxito y no tiene fallos o problemas el cuál pueda Afectar el funcionamiento
Feedback:
The response lacks empathy and fails to directly address the prospect's concern about their past experiences with new technology. While it mentions an advanced system with a good success rate, it does not provide specific examples or reassurances that would build trust and mitigate the prospect's fears. A more effective response would acknowledge the previous negative experiences, offer concrete evidence of reliability, perhaps share customer testimonials, and explain how support will be provided to ensure a smooth transition. This response does not adequately explore the prospect's perspective or demonstrate understanding of their apprehension.
5.
0
/ 10Question:
"What if the service isn't reliable enough for my business needs?"
Answer:
No
Feedback:
The response is overly simplistic and fails to address the prospect's serious concern about service reliability. Simply stating 'No' does not provide any reassurance or information regarding the reliability of the service. An effective response should include evidence or examples of reliability, such as service uptime statistics, customer testimonials, or descriptions of support provided. This approach would help to build trust and demonstrate an understanding of the customer's business needs. The response indicates a lack of engagement with the prospect's worries and does not foster a collaborative conversation.
6.
4
/ 10Question:
"I need to make sure my team can easily adapt to this phone without a steep learning curve."
Answer:
Te entiendo es difícil estar seguro de que todo va a ser perfecto pero nuestro celular se puede adaptar a todo sin tener que tener experiencia en celulares
Feedback:
The response starts well by acknowledging the prospect's concern, which is a positive aspect. However, it lacks specific details on how the phone can facilitate an easy transition for the team. To be more effective, you could mention features like user-friendly interfaces, tutorials, or customer support that will ease the learning process. Providing examples of other teams or customers who successfully adapted to the phone would also build credibility. This response demonstrates an initial attempt at empathy but falls short of fully addressing the prospect's need for reassurance regarding adaptability.
7.
4
/ 10Question:
"How do I know this new plan won't leave me with hidden fees down the line?"
Answer:
Te entiendo el futuro no es seguro pero nuestro celular está incorporado con actualizaciónes las cuales van a asegurar que no se tengan hacer arreglos a largo plazo
Feedback:
The response begins with some empathy by acknowledging the uncertainty regarding future fees, which is a positive aspect. However, it fails to directly address the prospect's specific concern about hidden fees associated with the new plan. Rather than focusing on updates related to the phone, it would have been more effective to explicitly discuss the plan's clarity, transparency regarding costs, and any guarantees against hidden fees. Providing examples of how previous customers have experienced no hidden fees or offering a detailed breakdown of the plan's costs would also enhance trust and credibility. Overall, this response lacks a strong focus on the customer's concern and does not provide sufficient reassurance.
8.
0
/ 10Question:
"Changing to a new provider seems risky; what if I lose service during the transition?"
Answer:
No se
Feedback:
The response is inadequate and does not address the prospect's valid concern about the risks associated with changing providers. Simply saying 'No se' fails to engage with the objection and offer any reassurance or solutions. An effective reply should acknowledge the worry about losing service during the transition, provide information on how the transition will be managed to minimize disruption, and perhaps discuss any support or guarantees that will be in place to ensure a smooth switch. This response demonstrates a lack of understanding of the customer's perspective and does not contribute to building trust or rapport.
9.
5
/ 10Question:
"I need assurance that the support will be there when my team encounters issues."
Answer:
Claro te entiendo por lo cual en nuestra compañía te podemos garantizar con muchos asistentes que podemos garantizar apoyo en los cuales te ayudamos con tu problema y te podemos dar datos por si el problema sigue y por esto muchos clientes han estado satisfechos con nuestros servicios
Feedback:
The response begins well by acknowledging the prospect's concern, which is a positive aspect. However, it lacks clarity and specific details regarding the type of support that will be available. Mentioning the number of support assistants is vague, and it would be more effective to elaborate on the support hours, channels for contacting support (like phone, email, or chat), and any guarantees or metrics related to customer satisfaction or response times. Additionally, sharing customer testimonials or case studies could strengthen credibility. Overall, while there is an attempt at empathy, the response could be structured more clearly to effectively reassure the prospect.
10.
6
/ 10Question:
"With so many options out there, why should I choose this plan over competitors?"
Answer:
Nos deberías elegir ya que nuestra empresa a diferencia de otras tenemos lo más nuevo y mejor del mercado y a un gran precio y aparte todo problema que tenga de fabrica el celular se puede dar un equipo nuevo que este con ningún fallo y también tenemos más de 10000 operadores que te pueden ayudar por si tienes algún fallo o pregunta
Feedback:
The response attempts to highlight the advantages of the plan, such as having the newest technology and competitive pricing, which are relevant points. However, it lacks a structured approach and could benefit from a clearer articulation of the unique value proposition compared to competitors. Specific examples or evidence of how the service stands out would strengthen the argument. Additionally, while mentioning the large number of support operators is a positive aspect, detailing the nature of support provided or customer satisfaction metrics could enhance credibility. Overall, the response could be more persuasive by focusing on the customer's needs and differentiating factors more effectively.