Houses
Sales Assessment Results by Pelumi Oluwafemi
17
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s cut to the chase. Your performance was way below the mark with an average score of 1.7, and that’s just not going to cut it in the competitive world of sales. You struggled to articulate clear, structured responses, which left your prospects confused and unengaged. The consistent pattern here is a lack of clarity and professionalism, which are critical in addressing customer concerns effectively. You need to elevate your game by mastering techniques like SPIN Selling or Solution Selling. These will help you frame your responses in a way that not only addresses objections but also builds trust and rapport. Remember, it’s not just about giving answers; it’s about guiding the conversation and providing real value. For your memorable coaching moment: every interaction is an opportunity to build a connection. Don’t just respond—engage, clarify, and reassure. If you can’t do that, you’re leaving too much on the table.
Question Breakdown
1.
0
/ 10Question:
"I'm concerned about the long-term maintenance costs of this house and how it will impact my budget."
Answer:
If there a no necessary criteria put on place for the house Smith operation them definitely it will affect ones budget
Feedback:
The response lacks clarity and coherence, making it difficult to understand the point being made. It does not effectively address the prospect's concern about long-term maintenance costs, nor does it provide any assurance or information that would alleviate their worries. A more structured approach, perhaps using SPIN or Solution Selling techniques, would better serve the objection by clarifying the maintenance costs and providing solutions or reassurances. Overall, this response fails to engage with the prospect's perspective or explore value effectively.
2.
1
/ 10Question:
"With the current competitive market, how can I be sure I'm getting the best value for this property?"
Answer:
There are areas where houses are competitive high or low depending on the region plus they determinant of the house is the and itself as it appreciate in value
Feedback:
The response is unclear and lacks a structured explanation. It does not directly address the prospect's concern about ensuring the best value in a competitive market. A more effective approach would include specific data or comparisons to similar properties and how those factors contribute to value appreciation. Additionally, the response should demonstrate understanding of the prospect’s needs and offer reassurance through insights or value propositions. The tone also lacks professionalism, which is crucial in the real estate industry.
3.
2
/ 10Question:
"I'm not sure this property meets my quality standards compared to others I've seen; what guarantees do you offer?"
Answer:
Ok I would confirm what your standard are and also what the regulatory body is sawing about a property whether demolished etc and if otherwise offer another suggestion or try making the offer a bit lucrative
Feedback:
The response does not effectively address the prospect's concern about quality standards. It lacks clarity and structure, making it difficult for the prospect to understand the guarantees being offered. Instead of confirming standards, the salesperson should have provided specific quality assurances or comparisons to similar properties. Additionally, suggesting alternative options without first addressing the current concern does not build trust or rapport. A more solution-focused approach would enhance the effectiveness of the response.
4.
2
/ 10Question:
"The timing for my purchase is crucial; how long will the closing process take?"
Answer:
The closing time is not fixed all proper documentation etc must be done first as they are the main criteria before any other ones
Feedback:
The response fails to effectively address the prospect's concern about the timing of the closing process. It lacks clarity and does not provide a specific timeframe or reassurance on how the process can be expedited. A more structured answer would include potential timelines, factors that could influence those timelines, and an invitation for further discussion to understand the prospect's urgency. Providing a clearer picture of the closing process would demonstrate active listening and an understanding of the prospect's needs.
5.
2
/ 10Question:
"If I invest in this house, will it truly hold its value in the long run given current market trends?"
Answer:
On a situation where the house in particular is within an area of interest and some other determining factors yes otherwise no bit if the the company them I would say yes
Feedback:
The response lacks clarity and does not provide a definitive answer to the prospect's concern about the long-term value of the investment. It should have included specific market trends, data on property appreciation in the area, and a discussion about factors that influence value retention. Additionally, the wording is confusing and does not maintain a professional tone. A more structured and informative approach would help build trust and address the prospect's concerns effectively.
6.
1
/ 10Question:
"I'm worried about potential hidden costs after the purchase that could affect my ROI."
Answer:
After investing has been made there cost may not affect it
Feedback:
The response is vague and does not directly address the prospect's concern about hidden costs that could impact their ROI. It lacks clarity regarding what specific costs could arise and how they may or may not affect the overall investment. A more effective reply would involve identifying potential hidden costs, providing reassurances on how common issues are managed, and emphasizing transparency in the purchasing process. Additionally, engaging the prospect with questions about their specific worries could demonstrate active listening and a more consultative approach.
7.
3
/ 10Question:
"What if I decide to resell in a few years; how will this house compare to newer developments?"
Answer:
Check the statue of this house as at when bought against current ones available in the market and would see that the ones to be resold value does not diminish against the current ones
Feedback:
The response attempts to address the prospect's concern about resale value, but it lacks clarity and professionalism. The suggestion to "check the statue of this house" is confusing and does not effectively communicate how this property will compare to newer developments. A more effective answer would include specific data on property appreciation trends in the area, comparisons to newer developments, and insights on how location and features influence resale value. Additionally, a consultative approach could enhance rapport and ensure the prospect feels heard and understood.
8.
2
/ 10Question:
"Can you explain how this property aligns with my long-term growth goals?"
Answer:
In the long term you would not have to be bothered about some technicalities and we would help to ensure long term hitch and stress free session as what is available other places
Feedback:
The response does not clearly address the prospect's request for how the property aligns with their long-term growth goals. It is vague and lacks specific information about the property’s features or market trends that could positively impact the prospect's investment over time. A more effective approach would involve discussing how the property is positioned in a growing area, potential appreciation in value, and how it meets the prospect's goals. Additionally, clarifying what 'technicalities' refers to would enhance understanding and demonstrate active listening.
9.
2
/ 10Question:
"I've had bad experiences with past real estate investments; how do I know this won't be the same?"
Answer:
That a reasonable question that every normal one should ask ,from my time here we just don't sell or buy houses or land etc but we offer insight of the land or houses on wants to buy even in area where we have no property
Feedback:
The response begins with a decent acknowledgment of the prospect's concern, indicating that the question is reasonable. However, it quickly loses effectiveness due to a lack of clarity and structure. The response fails to address the prospect's fear of repeating past negative experiences with specific reassurances or proactive measures the company takes to ensure positive outcomes. Instead of vague references to insights, the salesperson should have provided examples of success stories, testimonials, or a clear explanation of how they mitigate risks in the investment process. A more consultative approach that directly engages with the prospect's worries would enhance rapport and demonstrate understanding. Overall, the response lacks the depth and reassurance needed to effectively alleviate the prospect's concerns.
10.
2
/ 10Question:
"What if my team or family isn't fully on board with this decision; how can we manage the change effectively?"
Answer:
Well I advise that a follow up should be done first any action is taken
Feedback:
The response is vague and does not adequately address the prospect's concern about family or team alignment with the decision. It lacks clarity and specificity regarding how to manage the change effectively. Instead of merely suggesting a follow-up, the salesperson should have offered strategies for engaging with the team or family, such as hosting discussions or providing additional information to help them feel included in the decision-making process. Demonstrating empathy and understanding toward the prospect's situation would also enhance rapport and trust. Overall, the response falls short in providing a solution-focused approach.