Chiropractic
Sales Assessment Results

"I'm not sure if chiropractic care is right for me; I've never tried it before."

How did you come to that conclussion? What are you you unsure about? When most people tell me that they have a misunderstanding of what chiropractic actually is. Let me explain why chiropractic is beneficial for anyone.

Your response shows a good effort in trying to understand the prospect's hesitation by asking questions. However, it could be more effective if you acknowledge their concern first, showing empathy towards their uncertainty about trying something new. The phrasing could also be clearer; for instance, instead of saying 'how did you come to that conclusion?' you might ask 'what specifically makes you hesitant about trying chiropractic care?'. This would help foster a more collaborative conversation. Additionally, incorporating a brief benefit of chiropractic care would help demonstrate its value right away. Overall, good start but needs refinement in clarity and structure.

"I've heard mixed reviews about chiropractic treatment; how can I trust this will work for me?"

I understand the hesitation, and the concern to benefit you. God created our body to heal itself. my job is to remove the interference so that your body can maximize the range of motion and healing potential.

The response attempts to address the prospect's concern by acknowledging their hesitation, which is a good start. However, it lacks a clear explanation of how chiropractic treatment works or specific evidence to build trust. The phrase about God creating the body to heal itself may not resonate with all prospects and could be perceived as too spiritual for a chiropractic consultation. There's no closing technique or follow-up questions to encourage dialogue, and it misses the opportunity to explore the prospect's specific concerns or past experiences with chiropractic care. Overall, a more solution-focused and evidence-based approach would be beneficial, along with active listening to ensure the prospect feels heard. To improve, consider providing testimonials, addressing common misconceptions, and asking questions about their specific experiences or concerns. Score: 4

"Your services seem expensive compared to other options I've seen; can you justify the cost?"

I understand price is a big concern. Let me ask you if we were the cheapest option you would start care with us today? There are always cheaper options out there but no one does the services that we provide to get the results we see on a daily basis.

The response acknowledges the objection regarding price, which is a good start. However, it doesn't effectively justify the cost or explore the value proposition of the services offered in enough depth. Asking if the prospect would start care if they were the cheapest option sidesteps the need for a strong value argument and could come off as dismissive. Clear communication is present, but the tone could be perceived as defensive rather than engaging. A better approach would be to highlight specific benefits, results, or unique aspects of the services that justify the price. Additionally, asking open-ended questions about the prospect's needs or experiences with chiropractic care could foster curiosity and discovery. Overall, while there is some engagement, the response lacks a compelling justification for the cost. Score: 5

"I don't have time to commit to regular appointments; how flexible are your scheduling options?"

Regular appointments are very important to maximize your healing potential. Everything that requires health and healing takes time and repetition. We are somewhat flexible , but my biggest concern is you want to get out of pain and this is my recomendation to get the quickest result to get you your qulity of life back. If we spread out visits Im concerned that it will take you longer to get to your goals.

The response effectively addresses the concern about flexibility in scheduling by emphasizing the importance of regular appointments for healing. However, it could be improved by explicitly acknowledging the prospect's time constraints and offering specific options for scheduling that could accommodate their needs. The tone is somewhat authoritative, which might come off as pushy. A more collaborative approach that invites the prospect to share their availability would enhance rapport. Additionally, it lacks a closing technique to encourage commitment or further discussion. Overall, while it demonstrates some understanding of the prospect's perspective, it misses opportunities for curiosity, value exploration, and active listening.

"I’m currently seeing a different chiropractor; what makes you better than my current provider?"

My question is if you are already seeing a chiropractor then why are you in my office today if you are already getting care. You mentioned that you still have pain and you are not seeing the results you are looking for. My techniques are different then your other chiropractor. Eveyones body can respond differently from one provider to the next.

The response does acknowledge the prospect's current situation and pain, which is a good start for active listening. However, it could have been more effective by directly addressing the prospect's question about what makes you better. There’s a lack of clear communication regarding your unique value proposition and how your techniques specifically differ. Instead of questioning why they are there, a more collaborative approach would have been beneficial, such as asking what they feel is lacking in their current treatment. A closing technique could have been introduced to encourage the prospect to explore your services further. Overall, the response could have been more solution-focused and engaging. Score: 5/10

"I understand the benefits, but I’m not convinced it’s necessary for my condition; can you explain more?"

What are you unsure about? you have already seen aa medical doctor and you are on medications for this pain you are experiencing down your leg. My job is to move the joints of the spine to allow those nerves to heal and not be irritated from restrectied joint when that happens the nerves heal and pain wiill go away.

The response does address the objection by attempting to clarify the role of chiropractic care in healing the nerves and alleviating pain. However, it lacks a more empathetic tone and doesn't fully engage with the prospect's concerns about necessity. The question "What are you unsure about?" could have been rephrased to show more curiosity and to invite a dialogue. The explanation provided about joint movement and nerve healing is somewhat helpful, but it lacks a clear value proposition tied specifically to the prospect's condition. A better approach would have included asking more open-ended questions to explore the prospect's specific doubts, actively listening to their concerns, and providing tailored information that connects their condition to the benefits of chiropractic care. Overall, the response could benefit from improving communication clarity, tone, and a stronger closing technique. Score: 4 for effort but lacking in engagement and clarity.

"I've seen advertisements for cheaper treatments; why should I choose your practice over these alternatives?"

There are always cheaper options but cheaper doesnt always mean better. If you want to get the result you are looking for then we have to do the treatments our way because that is how we heal people.

The response addresses the concern about cheaper alternatives, but it lacks a nuanced exploration of value and does not engage the prospect effectively. While it implies that quality matters, it misses an opportunity to ask questions about the prospect's specific needs and experiences, which could help tailor the conversation. The tone could also be more inviting rather than sounding dismissive of cheaper options. A more collaborative approach that highlights the unique benefits of the practice, such as personalized care or successful outcomes, would have strengthened the response. Overall, the lack of curiosity and discovery, as well as the absence of a closing technique, hinder the effectiveness of this reply.

"I'm concerned about the safety of chiropractic adjustments; how do you address these concerns?"

I understand you r concern about safety. Chiropractic is very gentle and very affective at stimulating the nervous system. We can even use treatments on infants thats how safe it is. If you want we can use instrument where there is no clicking or poping felt.

The response acknowledges the concern about safety, which is a good start, but it lacks depth and clarity. The phrase 'very gentle and very affective' has a typo ('affective' should be 'effective') and could be more clearly articulated. While mentioning treatments for infants is a strong point, it could be made more impactful by explaining why that indicates safety. The mention of using instruments is good, but it should be framed as an option rather than an afterthought. Overall, the response could benefit from a more structured explanation of safety protocols and evidence supporting the safety of chiropractic care. Additionally, it does not include any questions to engage the prospect further or explore their specific concerns more deeply. This would enhance the sense of collaboration and active listening. Score: 4

"I need to consult with my doctor before starting treatment; would you recommend I do that first?"

I undestand your concern to consult with your doctor first. but Im am concerned if your doctor had another optoion for you he would have recomended it already. Also we are the expert in this field if you have any questions or concerns your doctor may not have the answers you are looking for . If you have any other questions we would love to answeryour questions.

The response acknowledges the prospect's concern about consulting their doctor, which is a good start. However, it lacks a respectful tone and could be perceived as dismissive of the doctor's role in the decision-making process. The phrasing is somewhat unclear and contains grammatical errors, which detracts from professionalism. There is no effective closing technique used, nor is there an exploration of value specific to the prospect's needs. The response should have also included questions to understand the prospect's situation better and to build rapport. Overall, it feels more defensive than collaborative, and it misses the opportunity to create a positive dialogue. To improve, focus on validating the prospect's feelings, ask open-ended questions to discover more about their situation, and clarify how chiropractic care can complement their doctor's advice.

"I’m on a tight budget and can't afford extra expenses right now; do you offer any payment plans?"

I understand finnaces are a concern. We do have some payment options with zero percent interest would you like to see if you qulify for payment plan?

Your response addresses the budget concern by mentioning payment options, which is great. However, it's important to clarify a couple of points: 1) You could improve the clarity of your communication by correcting typos (e.g., 'finnaces' and 'qulify'). 2) It would be beneficial to ask a follow-up question to understand their specific budget constraints better. This shows active listening and curiosity. Additionally, a stronger closing technique could be employed by inviting them to schedule a consultation to discuss options in detail. Overall, you did well by introducing a solution, but there's room for improvement in engagement and clarity.