Powerwashing service
Sales Assessment Results

"Your price is way above our budget..."

Okay. Well let's see what your budget restraints are, and maybe we can tailor your service to fit what you're looking to spend.

Your response effectively addresses the concern by inviting the prospect to share their budget, which shows a willingness to collaborate. However, you could strengthen your communication by acknowledging their concern about pricing more directly and emphasizing the value of your service. Additionally, it would be beneficial to include a closing technique, such as suggesting a follow-up call or meeting to discuss tailored options. Overall, it's a solid foundation but could use more polish and engagement. Keep in mind, addressing budget concerns is all about showing the value and flexibility of your offering, not just adjusting the price!

"We just had our property cleaned last year, so we don't need it right now."

Even though the property may look clean, a lot of build up can occur over a years time. Because it builds slowly we can't always tell. Why dont we perform a free demonstration. That way you can see the difference that we can make for you, and then we can discuss things further from there?

The salesperson effectively addresses the concern by explaining that buildup can occur over time, even if the property appears clean. This is a good start in educating the customer. The offer of a free demonstration is a solid closing technique, as it provides a low-risk way for the customer to experience the service. However, the communication could be more professional by avoiding informal phrasing like "Why dont we..." which should be corrected to "Why don't we...". Additionally, the response could be enhanced by explicitly mentioning potential consequences of not cleaning (e.g., damage or aesthetic issues) to create a sense of urgency. Overall, it's a good response but could use some polish and added urgency.

"I've heard from a friend that your service didn't meet their expectations."

I'm sorry to hear that we had a customer that was not satisfied with their service. If they would have voiced their concern to me personally, I could have taken the appropriate steps to ensure their satisfaction.

The response acknowledges the objection but falls short in effectively addressing the concern. While it shows empathy, it lacks a proactive solution or a way to reassure the potential customer about the quality of service. The professional communication is adequate, but it could be more engaging by offering specific examples of positive feedback from other customers or detailing steps taken to improve service. There is no closing technique to encourage further discussion or a call to action. The solution-focused approach is minimal; it could benefit from providing reassurance or a guarantee to alleviate the customer's concerns.

"I'm concerned about the environmental impact of powerwashing."

In today's world that is definitely a big concern, and one that I completely understand. That is the reason that we take extreme caution by only use eco friendly cleaning solutions on our projects. It keeps our customers property looking clean and presentable, while also minimizing any type of environmental impact thay could be caused.

Your response does a great job of acknowledging the customer's concern about environmental impact. You effectively communicate that you understand their worries, which builds rapport. However, there are a few areas for improvement. Firstly, watch out for typos like 'thay' – professionalism is key in communication. Additionally, while you mention using eco-friendly solutions, you could enhance your closing technique by inviting them to ask more questions or offering a guarantee of satisfaction. A more solution-focused approach could include mentioning specific certifications or results from using these eco-friendly products. Overall, a solid effort that just needs a bit more polish and engagement.

"We handle maintenance in-house and don't need an outside service."

You know, I completely understand that. I'm a do-it myself type of person as well. But what my customers have found is that the quality in which we are able to bring to the job site with our profesional equipment and cleaning experience, far exceeds what the average home owner is capable of. The other advantage in allowing us to handle this project for you, us that it frees up your time. You already have a busy life with many responsibilities. Why not lighten that load and use that time that you would spend cleaning, and instead spend it with your family?

The response effectively acknowledges the objection by showing understanding and relating to the prospect's situation. It highlights the quality of service and the benefit of saving time, which is a good approach to addressing the concern. However, there are some minor grammatical errors, such as 'us that' instead of 'is that', which detracts from professional communication. The closing technique could be stronger; a direct call to action or suggestion for a follow-up could enhance the effectiveness. Overall, the solution-focused approach is good, but it could use a bit more polish in the delivery.

"How do I know your technicians are qualified and trustworthy?"

We have spent countless hours and finances, learning from some of the best in the industry. Our training certifications are posted directly on our website for anyone to view them. We are also a fully Insured and bonded company, and we guarantee nothing but quality workmanship from all of our team members.

The response effectively addresses the concern by highlighting the company's investment in training and the availability of certifications, which builds credibility. Mentioning the insurance and bonding adds an extra layer of trustworthiness. However, it could be enhanced by incorporating a closing technique, such as inviting the potential customer to ask further questions or offering a satisfaction guarantee. The tone is professional, but it could be slightly more engaging. Overall, a solid response but with room for improvement in closing and engagement.

"I've been using a different company for years, why should I switch?"

I understand brand loyalty but after doing a quick evaluation of your property it's clear to see that the other company has not been providing the top quality of work that they should be for the price that they are charging you for. I'd like to offer you a free demo, to give you a clear comparison for you to be able to see with your own eyes the difference in quality that we bring. If we can do that and you find that you aren't satisfied with the service you've been paying for, would we be clear to move forward with creating your estimate and laying the scope of work that meets your standards?

The response effectively addresses the concern of brand loyalty by acknowledging it and offering a valuable solution—a free demo. This approach creates an opportunity for the prospect to experience the service firsthand, which can be compelling. The communication is clear and maintains a professional tone suitable for the powerwashing industry. The closing technique is strong, as it seeks to establish a clear next step contingent on the prospect's satisfaction. However, the phrase "not been providing the top quality of work" could come off as a bit harsh, which might alienate the prospect. A more gentle comparison could enhance the tone. Overall, it's a solid response with a solution-focused approach but could use a bit of refinement in how it addresses the competitor's service.

"We're planning to sell our property soon, but we're not sure if we want to invest in cleaning right now."

The housing market is very competitive right now, so that means there is no better time to wash your property than now. The investment you make by enhancing the curb appeal of your home will help it stand out in comparison to the other houses that are available in your area. We also offer a special real-estate package for homeowners placing their properties on the market, that allows you to have the service done today, but you do not have to pat for it until the house sells. That way, you're not out any money up front. You really can't beat a deal like that in my opinion. Let's take a look at the scope of work laid out in the estimate, and we can have the total project completed by this afternoon. Saving you time and money and allowing your realtor to list the house even sooner for you.

This response does a good job of addressing the concern by highlighting the competitive housing market and the importance of curb appeal. The tone is professional and persuasive, which is appropriate for the real estate context. The salesperson effectively uses a closing technique by offering a special real-estate package that alleviates the financial burden of upfront payment. The suggestion to review the scope of work adds urgency and emphasizes the solution-focused approach. However, it could be improved by explicitly addressing the prospect's hesitation about investing right before the sale. Overall, it's a strong response with minor areas for enhancement.

"Can you guarantee that your service will increase our property value?"

I'll be honest with you. That is a hard guarantee to make and if anyone tells you 100% for certain that they can increase your property value, I would question their honesty. What I can tell you you is that given my experience, property appraisers have been very impressed with our work on other homes that were being placed on the market, and those properties seem to sell much faster than other homes that didn't get washed.

The response effectively addresses the concern about guaranteeing property value by honestly acknowledging the difficulty in making such guarantees. It also leverages social proof by referencing positive outcomes from previous clients, which adds credibility. However, the communication could be clearer and more confident, especially in framing the benefits of the service. The tone is appropriate, but it could be more engaging to build rapport. The response lacks a closing technique, such as suggesting a follow-up or inviting further questions. Overall, while it shows a good understanding of the objection, it could be improved by exploring specific value propositions and asking the prospect about their particular concerns or goals regarding property value.

"What if the weather doesn't cooperate on the scheduled day?"

Most of the time weather does not affect our ability to wash. The only foreseeable instance would be dangerous weather such as lighting or tornadoes. If for some reason we do need to reschedule, we will notify you as soon as possible and will be more than willing to accommodate your next open day and you would not be required to pay a second deposit. Would you like to confirm your service date and finalize the contract?

The response addresses the concern about weather effectively by clarifying that most weather conditions won't impact the service. However, it could improve by acknowledging the prospect's feelings about potential rescheduling. The tone is informative, but it might benefit from a more empathetic approach to build rapport. The closing technique is appropriate, but it should include a question to gauge the prospect's readiness to proceed or if they have any more concerns. Overall, there’s a decent solution-focused approach, but it lacks active listening and curiosity. A score of 6 reflects the need for more engagement and empathy.