Real estate sales representative
Sales Assessment Results by Emmanuel Daniel

46
Needs Improvement
10 questions
Maximum score: 100
Completed in
April 30, 2025
Let’s get straight to the point: your performance is falling short, and it's time to stop coasting. An average score of 4.6 screams that you need to reassess your approach to sales conversations. Your strongest moments were when you acknowledged relevant factors like location and cost breakdowns, but you consistently missed the mark on diving deeper into the prospect's specific concerns. Instead of just listing information, you should be crafting narratives that connect those dots for the prospect. You have a pattern of providing surface-level responses that lack clarity and fail to build rapport—this is a red flag. Focus on engaging your prospects by inviting them to share their thoughts and concerns, and make sure to tailor your responses to address those directly. I recommend honing your skills in consultative selling and objection handling techniques to help you establish trust and overcome resistance. Remember, successful sales are built on understanding and empathy. Here’s your coaching moment: sales isn’t just about talking at your prospects; it’s about having a meaningful dialogue. Start asking questions that matter, listen actively, and respond with genuine solutions that address their unique pain points. It’s time to elevate your game.

Question Breakdown

1.
2
/ 10
Question:
"I'm concerned about the overall cost of this property; can you guarantee its long-term value?"
Answer:
Yes it is the location of the property is of high value residents and having amenities within the environment such as access roads, a shopping mall, constant electricity supply and water supply and the property finishing also is of current and standard design
Feedback:
The response lacks clarity and does not directly address the prospect's concern about long-term value. While mentioning amenities and location can be relevant, the salesperson fails to explain how these aspects translate into guaranteed long-term value. Additionally, there's awkward phrasing and grammatical errors that hinder communication. A more effective approach would involve discussing market trends, potential appreciation, or providing case studies of similar properties that maintained value over time. Overall, there was no exploration of the prospect's specific concerns or needs, and no attempt was made to build rapport or ask follow-up questions.
2.
4
/ 10
Question:
"How can I be sure that this property won't disrupt our current workflows or team dynamics?"
Answer:
The following key factors will be evaluated Location. See that there is accessibility to the property and every required amenities are available Space and layout. To confirm that the space is adequate for ease of movement
Feedback:
The response does outline some relevant factors such as location, accessibility, and space/layout, but it fails to directly address the prospect's specific concern about disruption to workflows or team dynamics. Instead of merely stating what will be evaluated, it would be more effective to discuss how the property can support existing workflows, perhaps by providing examples of how similar properties have positively impacted team dynamics. Additionally, the answer lacks a collaborative tone and does not invite further discussion or inquiry from the prospect, which is key in building rapport and understanding.
3.
5
/ 10
Question:
"I'm not convinced that the support services you offer will be reliable after the purchase; how do you ensure ongoing assistance?"
Answer:
By dedicating support channels such as social media chats, email,sms and phone calls Customer review and case studies also by assurance of evidence of testimony of previous client and researchs
Feedback:
The response identifies various support channels, which is a good start, but it lacks depth and fails to directly address the prospect's concern about reliability. Simply listing communication methods does not assure the prospect of dependable assistance post-purchase. Instead, the salesperson should emphasize specific protocols for service reliability, such as response times, availability of support teams, and any guarantees or service level agreements offered. Additionally, providing concrete examples of successful past support experiences would build trust and credibility. The response would benefit from a more engaging tone that invites further questions and shows empathy towards the prospect's concerns.
4.
5
/ 10
Question:
"What happens if the property needs significant repairs shortly after purchase?"
Answer:
Home inspection contingency will be carried out to ensure that the property is in a good state of value Secondly home warranty will be assured Sellers disclosure law will be applied in cases of litigation Also insurance coverage
Feedback:
The response does mention important aspects such as a home inspection contingency, home warranty, sellers disclosure, and insurance coverage, which is a solid foundation. However, it fails to directly address the prospect's concern about significant repairs shortly after purchase in a clear and reassuring manner. The salesperson should elaborate on how these measures protect the buyer and potentially cover unexpected costs. Additionally, it would be beneficial to explain the processes involved in these protections, provide examples of past successful outcomes, and invite further questions to enhance engagement and build trust. Overall, the response lacks a customer-centric approach and could benefit from a more collaborative tone.
5.
5
/ 10
Question:
"Can you provide insights on how this location aligns with our company's future growth plans?"
Answer:
Demographic and market trend . Which will indicate population growth and activities of the market Access to talent s Logistics and supply chain Incentive and cost Competitive landscaping
Feedback:
The response touches on some relevant considerations such as demographics, market trends, and logistics, which are vital for a company's growth plans. However, it lacks a coherent structure and fails to directly address how these factors specifically align with the prospect's company objectives. A more effective approach would involve explaining how population growth and access to talent directly influence the company's potential for expansion. Additionally, the response would benefit from more detailed insights or examples that demonstrate a clear connection between location attributes and future growth opportunities. Engaging the prospect with follow-up questions to explore their specific growth ambitions would also enhance the collaborative aspect of the conversation.
6.
5
/ 10
Question:
"How can you assure me that this property won't just be another burden on my already stretched resources?"
Answer:
Maintenance history and inspections report will be carried out Total costing of ownership Support and transition services And return on investment ROI
Feedback:
The response provides some relevant points like maintenance history and total cost of ownership, which are critical for addressing the prospect's concern about resources. However, the answer lacks depth and clarity in explaining how these elements work together to alleviate the burden on the prospect. It would be more effective to elaborate on how the maintenance history can prevent unexpected repairs, clarify what support and transition services entail, and detail how the return on investment will positively impact their resources. Additionally, the structure of the response could be improved for better readability, and it should include an invitation for further discussion to engage the prospect more effectively.
7.
4
/ 10
Question:
"What’s your strategy for managing potential delays in the purchasing process?"
Answer:
Preemptive risk review Timeline mapping Stakeholders coordination Backup options
Feedback:
The response lists several strategies such as preemptive risk review, timeline mapping, stakeholder coordination, and backup options. However, it lacks detail and fails to directly address how these strategies will reassure the prospect about potential delays. It would be more effective to explain how each strategy mitigates risks and what specific actions will be taken to ensure a smooth purchasing process. Additionally, the response does not engage the prospect by inviting questions or discussing any prior experiences with successful management of delays. A more detailed, customer-centric approach would help build trust and rapport.
8.
6
/ 10
Question:
"How do you address customer concerns about hidden costs associated with this property?"
Answer:
By giving details cost breakdown about the property which includes taxes, repairs, maintenance Sellers disclosure Post sales budget planning which will aid the client Q and A support
Feedback:
The response outlines several relevant aspects, such as a cost breakdown including taxes, repairs, and maintenance, which is a solid approach to addressing concerns about hidden costs. However, it lacks depth and clarity in explaining how these details will specifically alleviate the prospect's worries. For instance, discussing how the seller's disclosure can prevent surprises and foster transparency would strengthen the answer. Additionally, while mentioning post-sales budget planning is valuable, it would be more effective to elaborate on what this entails and how it directly benefits the client. Engaging with the prospect through questions or clarifications would also enhance the collaborative tone of the conversation.
9.
5
/ 10
Question:
"Given the current market conditions, how do you justify recommending this property over others?"
Answer:
Value vs price -property may have better long-term value Market resilient Strategic fit and cost predictability
Feedback:
The response touches on several relevant points, such as long-term value, market resilience, and strategic fit, which are important considerations for justifying a property recommendation. However, it lacks clarity and detail in explaining how these factors specifically differentiate this property from others in the current market. A more effective approach would involve providing specific examples or data supporting these claims, possibly citing recent market trends or comparable properties that highlight the advantages of the recommended property. Additionally, engaging the prospect with questions about their priorities or concerns regarding the market conditions would foster a more collaborative dialogue.
10.
5
/ 10
Question:
"I need to know how this property fits into our budget constraints for the upcoming fiscal year."
Answer:
Acquisition cost which includes price cost, closing costs, taxes and legal fees Cash flow integration Revenue offset
Feedback:
The response identifies several key financial components, such as acquisition costs, closing costs, taxes, and legal fees, which are pertinent to addressing budget constraints. However, it lacks clarity and does not comprehensively explain how these factors fit into the prospect's overall budget strategy. It would be beneficial to delve deeper into how these costs will impact cash flow and what the revenue offset entails, providing concrete examples or projections that demonstrate affordability. Additionally, inviting the prospect to share more about their budgetary concerns and goals could foster a more collaborative dialogue and better address their needs.
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