Credit Repair
Sales Assessment Results
65
Developing Closer
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your average score of 6.5 shows some solid moments, but there’s a clear need for improvement. Your strongest techniques seem to revolve around building rapport and acknowledging customer concerns; you’re good at listening and engaging, which is essential in sales. However, there’s a consistent pattern of vague language and missed opportunities to showcase your unique value proposition. You often acknowledge the prospect's points, but then leave them hanging without the compelling differentiation or specific metrics that would make your service stand out.
To elevate your game, consider diving deeper into Value Selling and the AIDA Model. These techniques can help you articulate the distinct benefits of your solution while guiding prospects through the decision-making process more effectively. You need to paint a vivid picture of how your service not only meets their needs but also surpasses what competitors offer.
Here's your coaching moment: remember that clarity trumps cleverness. Use concrete examples and specific metrics to back up your claims. Don’t just tell them you can boost their numbers—show them how and why that matters. Shift from being overly cautious to confidently asserting your service’s superiority. Embrace your knowledge and expertise; it’s what will ultimately win over your prospects.
Question Breakdown
1.
3
/ 10Question:
"We're under significant budget constraints right now; how can you justify the ROI of your service against cheaper alternatives?"
Answer:
Budget is always something to keep at your forefront of your mind, so that’s a great question… how do you currently measure ROI in your eyes in regards to credit repair? Is it just an increase in score? Is it becoming fundable? I want to give you the best answer answer possible, but would need to understand your needs first.
Feedback:
Your response attempts to engage with the prospect by asking how they measure ROI, which shows curiosity and a desire to understand their specific situation. However, it lacks a clear justification of the ROI of your service compared to cheaper alternatives. You need to provide value by addressing their budget concerns directly, perhaps by highlighting cost savings, potential revenue increase from improved credit scores, or unique benefits of your service. Additionally, ensure your tone remains confident and solution-focused, rather than overly cautious. Avoid redundancies in your language to enhance clarity.
2.
5
/ 10Question:
"We already have an existing relationship with another credit repair service; what makes your solution more effective for our specific needs?"
Answer:
Absolutely, I’m glad you have some knowledge already on the space. How has that relationship been in regards to results for you? At Credi Coach, we not only guarantee results and back it with a money back guarantee, but we are actively working on improving our methods to stay ahead of the ever changing credit game, if you will. We will never been outdated, our results will always be top notch and our communication is second to none.
Feedback:
Your response starts positively by acknowledging the prospect's existing knowledge, which helps to build rapport. However, while you do ask a good question about their current results, you miss the opportunity to clearly differentiate your service from the competition. The mention of a money-back guarantee is a strong point, but it would be more effective to provide specific examples or metrics that demonstrate how your methods lead to better outcomes than what they currently experience. Additionally, phrases like 'we will never be outdated' come off as vague; instead, focus on tangible benefits or unique features that address their specific needs. Lastly, ensure your tone remains confident and assertive without sounding overly casual.
Overall, your response could benefit from a clearer value proposition and more specific insights into how your service meets their needs better than their current provider.
3.
7
/ 10Question:
"I'm concerned about the complexity of migrating our current data to your platform and the potential disruption to our operations."
Answer:
That’s a fair concern, I understand how potential disruptions could be nerve racking… however, migrating and onboarding new companies is what we specialize in. We will migrate everything for you so it’s seemless and you will not have to learn any new tech in order to come to our system. We will then train each of your current reps on using the new system so they are off without any hiccups in their process. Lastly our customer care team is available 24/7 for any questions or concerns you have moving forward.
Feedback:
Your response effectively acknowledges the prospect's concern about complexity and disruption, which demonstrates active listening. You do well by emphasizing your expertise in migration and onboarding, promising a seamless process. However, your message could be strengthened by incorporating specific examples or metrics that showcase past successes in similar migrations. Additionally, clarify what 'seamless' entails to reassure the prospect further. While you mention 24/7 customer care, consider highlighting any unique support features that differentiate your service, which could build more trust. Overall, your tone is positive, but aim for more specificity to instill confidence in your solution.
4.
6
/ 10Question:
"Our compliance team is hesitant about switching vendors without a thorough review of industry standards; how do you ensure your service meets these requirements?"
Answer:
It sounds like your compliance team and my team have the same thought in mind. That is compliance. Credit Repair, much like any financial service business or data business is only as strong as its morals and compliance. We have our legal team doing bi weekly checks on our dispute methods, our website making sure it abides by FTC regulation, and our CRM to protect it from any data breach. Without proper compliance, no credit repair agency would stay in business like we have for 8 years. We get the best results because we have the best compliance
Feedback:
Your response effectively connects with the prospect's concern about compliance by acknowledging its importance. You provide a strong overview of your internal processes, including legal checks and adherence to FTC regulations, which builds credibility. However, you could enhance your response by offering distinct examples or metrics that showcase your compliance history and any certifications or audits you've undergone. This would help assure the prospect that your service will meet their compliance requirements. Additionally, consider addressing potential concerns they might have about transitioning and how you facilitate a smooth compliance review during vendor changes. Overall, maintain a confident tone, focusing on how your robust compliance measures provide peace of mind for clients.
5.
7
/ 10Question:
"With our current economic climate, how can we be sure that investing in your service won't negatively impact our operational efficiency?"
Answer:
Many of our other clients started off by asking that same question. Not only do our costs sit towards the bottom of the industry, but we are also able to find ways to save you money on current business debt or expenses as well. Most of our clients end up making money by investing in our services by both us improving their business credit profiles and also never having to lose money on “dead” leads since we will repair those clients credit and return them back as buyers which will boost your numbers by 20% over the year!
Feedback:
Your response effectively addresses the prospect's concern by referencing other clients who had similar apprehensions, which helps build credibility. You highlight cost-effectiveness and potential savings, which is crucial in the current economic climate. However, the claim of boosting numbers by 20% should be better supported with specific metrics or case studies to strengthen your argument. Additionally, while you mention returning "dead" leads, it might be beneficial to explain how this process works and why it would not negatively impact operational efficiency. Ensure that your tone remains confident and assertive, showcasing your understanding of their operational pressures while presenting your service as a solution. Overall, this response could be improved with more concrete evidence and clarity.
6.
7
/ 10Question:
"We're currently evaluating multiple vendors; what unique insights can you provide that differentiate your approach to credit repair from the competition?"
Answer:
We have found that most of our clients have reviewed multiple vendors before coming to partner with us. I believe this is the case because once they speak with us they realize that we can back our industry leading results with an average of 78 pts increase per client within 4 months of them starting. We offer a money back guarantee if we can’t perform so there’s no pressure on the client, and we have implement top of the line AI to help us provide immediate updates and response time for our clients so there’s is as much transparency as possible in the process.
Feedback:
Your response effectively acknowledges the prospect's consideration of multiple vendors, which is important for rapport-building. You provide compelling metrics, such as the average 78-point increase within four months, which adds credibility to your claims. However, while you mention a money-back guarantee and the use of AI, it would strengthen your position to elaborate on how these features specifically differentiate your service from competitors. For instance, you could describe the unique aspects of your AI technology or how your customer service practices stand out. Additionally, consider using a more assertive tone to emphasize your confidence in your service's superiority. Overall, your response is strong, but more specific details about your unique advantages could enhance your value proposition further.
7.
8
/ 10Question:
"Our team is already stretched thin; how will implementing your solution affect our current workload and resources?"
Answer:
The beauty of our solution is that you could have a 1 man team or an army of 1000 and we will be able to improve their workload. For example, we take over 100% of the back end of each client from the onboarding to the dispute process, the customer service and updating. We are also going to speak with your team to see where they feel they need assistance in the process of implementing our solution and create new systems for them that are almost completely automated. Our focus is to make the transition as simple as possible, alleviating majority of the workload of your already thin team so they can focus on other areas of the business to improve your bottom line.
Feedback:
Your response effectively addresses the prospect's concern by emphasizing the flexibility of your solution for both small and large teams, which is an important consideration for a stretched team. You successfully outline how your service takes over backend processes, which showcases your solution's capability to alleviate their workload. However, it would enhance your answer to include specific examples or metrics that demonstrate past successes in improving efficiency for similar clients. Additionally, consider providing a more detailed explanation of how your automated systems work, which could reassure the prospect about the simplicity of the transition. Overall, your tone is positive and solution-focused, but adding more specificity and clear examples could strengthen your response further.
8.
7
/ 10Question:
"I need to understand how your service can specifically address our long-term value concerns and scalability for future growth."
Answer:
That’s a great question, what are your long term value concerns? How we are able to address your scalability is we are going to remove almost 100% of the workload from your current reps for any of their credit repair clients. We will handle everything from onboarding, to the document gathering, disputing, updating, compliance etc. majority of our current clients that were also curious about scalability and our services have found that their reps are with about 12 more hours of availability during their week and half of those clients have seen their bottom lines increase by 15% month over month because of where the new focus is for their reps. We take over the parts of the credit process that slow down most companies that are a credit repair agency so you guys can focus on what you are good at which is your business.
Feedback:
Your response begins positively by acknowledging the prospect's question, which demonstrates active listening and curiosity about their concerns. You effectively explain how your service alleviates workload, emphasizing that you handle various tasks like onboarding and compliance. However, while you mention increasing availability and a 15% month-over-month increase in the bottom line, it would strengthen your argument to include specific case studies or metrics from past clients that validate this claim. Additionally, clarify how your solution directly ties into their long-term value and growth, possibly by discussing scalability options or future enhancements of your service. Overall, your tone is solution-focused, but adding more concrete examples and deeper insights would enhance your response significantly.
9.
7
/ 10Question:
"Can you provide examples of how you've successfully navigated similar approval processes with other organizations like ours?"
Answer:
Absolutely, Dark Side solar in NV was averaging about $100,000 a month in installs for a smaller solar company. Good for them. They also were averaging about 17 credit declined clients per month… bad for them. We started onboarding those credit declines and got to work to get them to a 650 approval score. After the first 60 days we returned 13 of those clients which resulted in $130,000 on installs from them which already made up over 10% of their annual installs. We have since done this for 14 solar comapanies, 5 mortgage brokers, some car sales reps, and 2 of the largest funding companies in the country.
Feedback:
Your response provides a specific example of a previous client, which is an effective way to demonstrate your experience and success in navigating approval processes. The details about the financial impact of your services are compelling and showcase your capability. However, the response could be improved by tailoring the example more closely to the prospect's industry and needs, emphasizing how the same processes can be applied to their organization. Additionally, ensure clarity in your statements; for instance, the phrase "good for them" could be perceived as dismissive. Lastly, consider integrating a brief overview of the steps taken during the onboarding and approval process to give a clearer picture of your methodology. Overall, this response is strong, but refining the focus and tone will enhance its effectiveness.
10.
8
/ 10Question:
"Given the immediate need for credit repair solutions, how quickly can we expect to see measurable results from your service?"
Answer:
I love this question and I’m going to break it down so we start on 100% transparency with proper expectations. First, results very for every client, however You will start seeing results within the first 30 days. This is typically updated personal information, inquiries and some small collections. This will give a small bump in score, but the large results come within months 3-4. Over our 2300 clients we have averaged 80% removal of negatives within the 3-4 months. The average of 78 pt increase and also provide them with education so they can learn how to keep their credit up as well.
Feedback:
Your response effectively addresses the prospect's concern regarding the timeline for measurable results, which is critical for someone seeking immediate solutions. You clearly communicate a transparent timeline, indicating that initial results can be seen within 30 days, which sets realistic expectations. Additionally, providing data on average results, such as the 80% removal of negatives within 3-4 months and an average increase of 78 points, adds credibility to your claims.
However, it would enhance your response to also briefly explain what factors might influence the speed of results for different clients, as this demonstrates a deeper understanding of their unique situation. Furthermore, consider structuring your message for better clarity and flow, as some phrasing could be refined. Overall, your tone is positive and solution-focused, but tightening up your communication would strengthen your persuasive impact.