Weightloss
Sales Assessment Results
57
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's have an honest chat. Your average score of 5.7 tells me there’s room for growth, but there were also some bright spots. You effectively introduced lower-cost options and highlighted accessibility, which shows you can identify customer pain points. That’s a solid foundation. However, your responses often lacked the curiosity and probing questions that could deepen your understanding of the prospect's needs. Your closings sometimes came off as aggressive rather than collaborative, which can turn potential customers away faster than you can say 'close the deal.'
You consistently communicated value, but too often you missed the mark on connecting emotionally with your prospects. Instead of making assumptions, ask questions that invite dialogue; a little curiosity goes a long way. Solutions like the Consultative Selling technique could greatly enhance your performance, as it emphasizes understanding the customer's unique situation while building rapport. Likewise, working on your Closing Techniques can shift your approach from presumptive to genuinely collaborative.
Remember, every interaction is an opportunity to engage and discover. Aim to ask open-ended questions that will lead you to better understand your customers’ concerns and desires. A memorable coaching moment for you: "You have the knowledge; now use it to spark curiosity, not just to close." Keep pushing yourself, and you’ll see the results reflect your potential.
Question Breakdown
1.
7
/ 10Question:
"I'm really trying to stick to my budget right now, and I'm not sure if I can afford the monthly payments."
Answer:
I understand budgetting all too well which is why we have a product option called the Quickshrink for just $47, which is not a monthly subscription and allows you to try, test, and experience a week supply of our drink, along with full member access to our HITT Workouts and delicious healthy recipes. What more could you ask for for just $47? Give us and try and you won't regret it!
Feedback:
The salesperson effectively addressed the budget concern by introducing a lower-cost product option, which is a good move in a weight loss context where affordability is often a pain point. They communicated clearly and maintained an encouraging tone, which is appropriate for the weight loss industry. However, the closing technique felt a bit aggressive with 'What more could you ask for?' and 'Give us a try and you won't regret it!'—this could come off as presumptive rather than collaborative. They could have strengthened their approach by asking the prospect about their specific budget constraints and exploring if there are any other needs they might have in conjunction with the product. Overall, while the response was solution-focused and showed active listening, it lacked a more nuanced understanding of the prospect's financial concerns.
Score: 7/10 for effectively introducing an affordable option but needing more curiosity and a softer closing technique.
2.
6
/ 10Question:
"I've heard great things about your program, but I wonder if it's really worth the investment given my busy schedule."
Answer:
Our product was created to cater to a busy professional's lifestyle, with our instant weight loss tea and online access to HITT workouts and recipes(including ingredient lists) you can access from anywhere via phone, tablet or computer. Try out our 1 week QuickShrink which comes with all the subscription benefits, except only for 1 week, and you will lose 5 pounds as long as you have time to drink 1 drink in the morning and HITT exercise 3 times that week.
Feedback:
The response does a decent job of addressing the concern about the busy schedule by highlighting the accessibility of the product and the ease of integrating it into a hectic lifestyle. However, it could benefit from a stronger emphasis on the value of the investment by discussing potential long-term benefits or results that align with the prospect's goals. Additionally, while the offer of a trial is a good closing technique, it lacks curiosity or discovery questions to further engage the prospect. Asking about specific challenges they face due to their busy lifestyle could have enhanced the conversation and demonstrated active listening. Overall, it's a solid response, but it could be more tailored and engaging to maximize its effectiveness.
3.
4
/ 10Question:
"I’m already juggling a lot with my current projects; I’m not certain I can handle a new commitment right now."
Answer:
We understand dealing with a lot at once all too well, which is why our instant weightloss drink and stress free, 3 HITt workouts a week exercise program will feel a lot less like a commitment and a lot more like a break from all your current commiments. Health is wealth afterall and a commitment you can't ignore.
Feedback:
The response attempts to empathize with the prospect's busy schedule, but it lacks strong clarity and effective communication. The transition from acknowledging their workload to introducing the product feels disjointed. The phrase "commitment you can't ignore" could be seen as pushy rather than reassuring. Additionally, it doesn't explore the prospect's specific needs or ask any open-ended questions to understand their situation further. A solution-focused approach that emphasizes how the product can integrate seamlessly into their life would be more effective. Overall, a more collaborative and curiosity-driven response is needed to build rapport and engage the prospect effectively.
4.
7
/ 10Question:
"I want to make sure this fits seamlessly with my current lifestyle; how customizable is your solution?"
Answer:
With our Shrinkit you can incorporate as little or as much as you want, depending on the results you want to see, or how fast you want to see them, so it is very customizable, according to your own individual needs. We are a resource that is available whenever you need us and our facebook group provides support and encouragement for when you do.
Feedback:
The response effectively addresses the concern about customization by highlighting the flexibility of the Shrinkit solution. By emphasizing that users can adjust their engagement based on desired outcomes, it aligns well with the prospect's lifestyle needs. However, the response could improve in several areas:
1. **Clarity and Tone**: The response is somewhat vague in explaining how the customization works. Providing a specific example of a customization option could enhance clarity.
2. **Closing Technique**: There's an opportunity to prompt further discussion or questions, which could lead to a stronger closing. A question like, 'What aspects of your lifestyle would you want to prioritize in this customization?' would engage the prospect more.
3. **Value Exploration**: While the mention of the Facebook group is good, elaborating on how this community can aid in customization would further demonstrate value.
4. **Curiosity and Discovery**: While the response acknowledges the question, it lacks probing questions that could uncover deeper insights about the prospect's lifestyle.
5. **Active Listening**: The response does show some understanding of the prospect's needs, but more engagement could solidify that rapport.
Overall, it's a solid start, but more detail and engagement would elevate the response.
5.
7
/ 10Question:
"I’ve tried weight loss programs in the past that didn’t work for me; why should I believe this one will be different?"
Answer:
We understand there are a lot of 1 size fits all programs out there and we try to completely diffenciate ourselves with a much more personalized approach. We check into our facebook group everyday and check with each client weekly to see how their progress is going, while providing helpful tips, feedback and suggestions for better results for each individual. Come check out our fun weightloss community today and see for yourself by joining our free facebook group!
Feedback:
The response effectively addresses the concern by acknowledging the prospect's past experiences with weight loss programs. The mention of a personalized approach is a good way to differentiate from one-size-fits-all solutions. However, it could be improved by providing specific examples or testimonials to enhance credibility. The invitation to join the Facebook group is a nice touch, promoting community and support, which is important in the weight loss industry. However, the tone could be more empathetic to resonate better with someone who has faced disappointment before. Overall, this response shows a decent understanding of customer needs but lacks a stronger emotional connection and urgency to join.
6.
5
/ 10Question:
"With everything going on in the economy, are you confident that your approach will deliver real results?"
Answer:
While we can all be disappointed in the current state of the economy, our product is a very economic solution even in these hard times of inflation. Other products may gave gone up in price but our product costs exactly the same as before because we understand that weightloss and health should be widely available to anyone of any financial demographic, in any financial climate. Furthermore we're confident our product delivers real results because we have lived the results ourselves, along with our clients. Along with our many positive testimonials, within the last year I, myself gained 40 pounds just to lose it with our product and show how effective it is.
Feedback:
The response effectively acknowledges the concern about the economy and positions the product as an economical solution, which is a solid start. However, the mention of gaining 40 pounds to demonstrate the product's effectiveness could be perceived as unprofessional or confusing, potentially diminishing credibility. This could have been framed more positively by focusing on the testimonials and results from satisfied customers. The response lacks thoughtful questions to explore the prospect's specific concerns or needs, which is crucial in building rapport and showing active listening. Additionally, a stronger closing technique could be employed to encourage further engagement or a next step in the sales process. Overall, while the intent is commendable, the execution could be refined for clearer communication and a more professional tone.
7.
5
/ 10Question:
"I need to run this by my partner; are there any offers or guarantees you can provide that would make this easier to justify?"
Answer:
Sure, as a family company we're very familiar with runnings things by each other. We can guarantee that once you join our free facebook group, the both of you will be warmly welcomed into a very supportive community of people on their wieghtloss journies. Your partner will see this is a very positive place and great free resource to learn more about us and our product which will make this much easier to justify.
Feedback:
The response effectively acknowledges the objection by relating it to the family aspect of the company. However, it falls short in addressing the specific request for offers or guarantees that would make the decision easier to justify. Instead of focusing on community support, it could have explored potential discounts or a satisfaction guarantee to directly address the concern. Moreover, the tone is friendly but could be more persuasive by directly reinforcing the benefits of the product. There is a lack of curiosity and discovery as no follow-up questions were asked to further understand the partner's concerns. Overall, the response is informative but lacks a strong closing technique to move the conversation forward.
8.
3
/ 10Question:
"I’m worried about how my team will adapt to any new systems or processes you might recommend."
Answer:
We understand any initial worry when starting something new however you have nothing to worry about here. Your team will enjoy our delicious wieghtloss drink every morning, while doing fun HITT workouts 3 times a week for 30 minutes each time- a small price to pay for big weightloss results and health benefits. Furthermore, your team will learn to shop, eat and stay healthy for life and you can't put a price on that!
Feedback:
The response to the objection lacks a direct acknowledgment of the prospect's concern regarding team adaptation to new systems or processes. While it provides enthusiasm about the product and the benefits of healthy living, it misses the mark on addressing the specific worry. The salesperson could have used a consultative approach by asking questions to explore the team's current processes and how the new systems could integrate smoothly. Additionally, the tone is overly casual and does not demonstrate a deep understanding of the prospect's hesitation. There is no clear closing technique or an invitation for further discussion to ease the prospect's worries. Overall, it fails to establish a collaborative approach or effective value exploration.
Score: 3
9.
5
/ 10Question:
"I need to see some proven results from similar businesses before I commit to this project."
Answer:
While there are other subscription weightloss boxes, there isn't quite a company like us. We provide a very personalized and fun weightloss approach using an all natural product that you can't find anywhere else. Instead of trying out similar companies which don't exist give our trial QuickShrink a try for a week and you can see the results for yourself!
Feedback:
The response addresses the objection by highlighting the uniqueness of the product and suggesting a trial, which is a good strategy. However, it lacks concrete examples or evidence of proven results, which is what the prospect specifically asked for. The tone is somewhat dismissive of the prospect's request for proof, which could hinder rapport building. Instead, acknowledging the request for proven results and offering a few success stories or testimonials would have been more effective. A more collaborative approach would also involve asking the prospect about their specific goals or concerns regarding the results. Overall, while there is an attempt to close with the trial offer, the response could have been more solution-focused and value-driven. Score: 5
10.
8
/ 10Question:
"What kind of post-purchase support do you offer if I run into issues after signing up?"
Answer:
A very good question as we offer support even before you buy the product with our free facebook group full of people on their weightloss journies which already provide support and encouragement. Now once you purchase you get the insider facebook group where, not only will you have people in all stages of their weightloss journies to help you, but also we check in everyday, answer questions, provide tips and cheer you on!
Feedback:
Your response effectively addresses the concern about post-purchase support by highlighting the pre-purchase and post-purchase support systems in place. You clearly communicated the benefits of the Facebook groups and daily check-ins, which can reassure the prospect. However, to strengthen your answer, you could ask an open-ended question to explore their specific concerns or needs regarding support. This would demonstrate curiosity and discovery. Additionally, mentioning any specific success stories or metrics could enhance the value exploration. Overall, a solid response, but a bit more engagement could elevate it further.