Blinds
Sales Assessment Results
56
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s cut to the chase: your performance is underwhelming, and it’s clear there’s a serious need for improvement. You’ve displayed some decent knowledge of the products, but your execution falls flat, particularly in how you engage with customers. You’re missing the mark on actively listening and tailoring your responses to their specific concerns. Your strongest moments come when you provide solutions, like the temporary shades offer, but even then, you don’t dig deep enough into the customer’s needs to fully capitalize on that opportunity.
A consistent pattern in your responses is a lack of curiosity and a collaborative tone. You often state the facts but fail to ask the probing questions that could lead to a more engaging conversation. This is especially evident when addressing objections and exploring value. You need to focus on understanding your customer’s pain points before jumping to solutions.
To elevate your game, I suggest you dive into Solution Selling and Consultative Selling techniques. These approaches will help you become more adept at uncovering customer needs and crafting tailored solutions. You should also work on your closing techniques; a strong close can make all the difference in guiding a prospect to the next step.
Here’s your coaching moment: remember that sales is not just about pushing a product—it’s about building relationships and solving problems. Start treating every interaction as a chance to learn about your customer, not just sell to them. When you shift your mindset from selling to serving, you’ll see your scores—and your success—rise.
Question Breakdown
1.
3
/ 10Question:
"I really like these blinds, but my monthly budget is tight right now; can I afford this?"
Answer:
We have options for most investment ranges
Feedback:
The response is quite vague and doesn't effectively address the customer's specific concern about their tight budget. While it's good to mention that there are options for various investment ranges, the salesperson should have explored the customer's budget constraints further and offered specific solutions or alternatives that fit within that budget. A more effective approach would have been to ask clarifying questions to understand their budget better and suggest a few tailored options accordingly. Additionally, there’s no closing technique or value exploration demonstrated here, which could leave the customer uncertain about proceeding. Overall, it lacks depth and engagement.
2.
3
/ 10Question:
"I’m worried about how these blinds will fit with the rest of my office decor; what if they don’t mesh well?"
Answer:
We have neutral options to fit any room
Feedback:
While your response acknowledges the concern about decor compatibility, it falls short in effectively addressing the customer's worry. Simply stating that you have neutral options doesn't explore the customer's specific style or preferences. A more effective approach would involve asking further questions about their current decor to provide tailored solutions. For example, you could ask about their color scheme or style preferences to suggest specific options that could blend well. Overall, the response lacks depth and engagement, leading to a score of 3.
3.
5
/ 10Question:
"I’ve had issues with blinds in the past that didn’t last; how do I know yours will be different?"
Answer:
We only offer top quality products and include a 5 year warranty so you have peace of mind that your getting the best quality blinds and service
Feedback:
While the response mentions a warranty and emphasizes product quality, it lacks depth in addressing the customer's concern about past experiences. To improve, the salesperson could ask questions to uncover specific issues the customer faced previously, allowing for a more tailored solution (e.g., durability, installation, or service). This would demonstrate active listening and curiosity while building rapport. Additionally, it would be beneficial to incorporate a more engaging closing technique to encourage the customer to explore the product further. Overall, the response is clear and shows some value, but it could be more solution-focused and collaborative.
4.
8
/ 10Question:
"I need these installed quickly, but I’m not clear on your timeline for delivery and setup."
Answer:
I understand. We offer free temporary shades at no additional cost so we can get you covered TODAY while your custom shades are being made. You will be contacted to setup installation in 3-6 weeks. Does that work for you?
Feedback:
The response effectively addresses the customer's concern about installation speed by offering a valuable solution with free temporary shades. This demonstrates a solution-focused approach and shows understanding of the urgency. The communication is clear and polite, which is appropriate for the industry. However, while the offer is great, it could have included a bit more exploration of the customer's specific needs or preferences regarding the timeline. Asking a follow-up question to confirm the customer's comfort with the proposed timeline would have enhanced the engagement. Overall, the closing technique is present, but slightly lacking in curiosity and discovery aspects.
5.
7
/ 10Question:
"I’ve seen similar products at a lower price point; why should I choose yours instead?"
Answer:
While I can't attest to other companies quality or cost, our shades are designed to fit your needs with metal components instead of plastic and include a 5 year warranty. Have you had a chance to read our online 5 star testimonials from others who have worked with us?
Feedback:
The response effectively addresses the objection by highlighting the quality of the products (metal components vs. plastic) and the added value of a 5-year warranty. However, it could benefit from a more direct comparison to competitors to strengthen the argument. Asking about testimonials is a good strategy to encourage exploration of value. The tone is appropriate, and the inquiry about testimonials shows curiosity and engagement, but it could have included a more explicit closing technique to guide the prospect to the next step. Overall, a solid response but needs a little more depth in comparison and a stronger closing.
Score: 7
6.
3
/ 10Question:
"With all the other projects on my plate, I’m not sure I can prioritize this purchase right now."
Answer:
Ok, can you and your family live a day longer without privacy or protection from the harsh Arizona sun?
Feedback:
This response does attempt to challenge the prospect's thinking about the need for blinds, but it lacks empathy and a collaborative tone. It comes off as somewhat confrontational rather than consultative. A better approach would involve acknowledging their current situation and asking open-ended questions to explore their needs and priorities further. For example, asking how their current blinds are serving them or if there are specific pain points they face would be more effective. Overall, it does not effectively address the concern or build rapport, which is crucial in this industry where customer relationships are key.
A score of 3 reflects the attempt to engage but the lack of effective communication and relationship-building.
7.
8
/ 10Question:
"Can you assure me that there’s post-purchase support if I run into issues later?"
Answer:
Absolutely. You have a 5 year manufacturers backed warranty. Our team response is immediate since we're local.
Feedback:
The response effectively addresses the concern by providing a clear assurance of post-purchase support through a 5-year manufacturer's warranty. It also emphasizes the immediacy of the response due to the local presence, which adds value. However, it could benefit from a more engaging tone that invites further conversation, perhaps by asking if the prospect has had issues with support in the past. This would enhance curiosity and discovery. Overall, it communicates well and provides a solid solution-focused approach, but there's room for improvement in fostering a collaborative dialogue.
8.
6
/ 10Question:
"I’m concerned about how these blinds might impact our energy costs; do you have data on that?"
Answer:
Absolutely. All of our shades include their R value against the Suns harmful rays. Is it a concern over heat or cold?
Feedback:
The response effectively acknowledges the concern about energy costs by mentioning the R value, which is relevant in discussing insulation and energy efficiency. However, it could be improved by providing more specific data or studies that illustrate how the blinds have positively impacted energy costs for other customers. The follow-up question about heat or cold is a good way to engage the customer further, but it could also benefit from additional curiosity-driven questions to uncover specific needs. Overall, the response is clear but lacks depth in demonstrating value and providing concrete evidence.
A potential closing technique could also be introduced to encourage the prospect to consider making a decision based on the information provided.
Overall, a solid start, but more depth and clarity on the benefits and data would enhance the response.
9.
6
/ 10Question:
"I need to run this by my manager first; how can you help me present this proposal effectively?"
Answer:
I understand. I have itemized the cost of every individual shade and notated room location, delivery time and warranty. Your can also contact us directly with any further questions. Does that make sense?
Feedback:
While your response acknowledges the objection and provides information, it could have been more effective. You did well by itemizing costs and noting key details, which helps in presenting the proposal. However, you missed an opportunity to ask questions that could uncover more about what the manager might be looking for or what concerns they might have. Asking about their priorities or what aspects of the proposal would be most important to their manager could help tailor your support. Additionally, consider offering to provide additional materials or assistance, like a presentation or a one-pager, to make it easier for the prospect to present to their manager. Overall, it shows a good start but could be improved with a more solution-focused and collaborative approach.
Score: 6
10.
7
/ 10Question:
"What’s your company’s reputation like? I need to make sure I'm working with someone reliable."
Answer:
I'm glad you asked. As a 3rd generation family owned company, our reputation is everything. We have over 100 5 star reviews, a+ bbb rating and are always active on social media.
Feedback:
The response effectively addresses the concern about the company's reputation by highlighting its family-owned legacy, positive reviews, and BBB rating, which indicates reliability. However, it could benefit from a more conversational tone and an open-ended question to invite further dialogue (e.g., asking what specific qualities the prospect values in a reliable company). This would demonstrate curiosity and a collaborative approach, making the prospect feel more engaged. Overall, it communicates value but misses an opportunity for deeper engagement.
Score: 7