Fiber Internet
Sales Assessment Results
41
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s cut to the chase: your performance in this test is underwhelming, with an average score of 4.1. It’s clear that you're struggling to engage customers meaningfully and provide thoughtful, customer-centric responses. You often fail to dive deep into their concerns or invite them into a collaborative dialogue, which is crucial for building trust and rapport. You're missing the mark by not adequately addressing their specific needs and experiences, leaving your prospects feeling unheard.
On a positive note, you show some awareness of the importance of addressing customer concerns, but that awareness needs to translate into actionable, detailed responses. You also need to stop deflecting questions and start using them as opportunities to engage and understand your prospects better.
To elevate your game, I suggest you focus on Solution Selling and Consultative Selling techniques. These methods will help you identify customer pain points while providing tailored, actionable solutions. Practice asking open-ended questions that encourage prospects to share their experiences, and follow up with how your offerings can specifically address those issues.
Remember, selling isn’t just about providing information; it’s about creating a conversation. Your takeaway? It’s time to ditch the surface-level responses and dig deeper. Start viewing every interaction as a chance to build a relationship, and watch how it transforms your results. Get in there, challenge yourself, and show up for your prospects!
Question Breakdown
1.
2
/ 10Question:
"I'm concerned about the reliability of your service compared to my current provider."
Answer:
Fiber internet has some of the top rated reliability in the country. This is actually determined by third party scoring independently too.
Feedback:
The response lacks depth and does not directly address the prospect's concern. It fails to engage the customer in a meaningful way by not exploring their specific experiences with their current provider. Additionally, it does not invite further discussion or questions, which would show active listening and a collaborative approach. To improve, consider asking the prospect about their current provider's reliability issues and how that affects their operations. This would build rapport and demonstrate a solution-focused approach.
Overall, the answer is too brief and does not effectively communicate value or reassurance.
2.
3
/ 10Question:
"What hidden costs might I encounter after switching to your fiber internet?"
Answer:
Hidden costs are generally not an issue with Finer internet. As we do a simple, straightforward pricing approach not only will you not see annual rate increases with expiring promotions but also the “extra fees” are literally only pennies of government taxes, not even dollars
Feedback:
While you provide a reassurance about hidden costs, the response lacks depth and does not adequately address the prospect's concerns. It's important to first acknowledge the potential anxiety surrounding hidden costs and then elaborate on your pricing structure to build trust. Consider inviting the prospect to share their experiences with hidden costs from their current provider to foster a more collaborative dialogue. Additionally, mentioning specific factors that contribute to transparency in pricing would strengthen your response. Overall, this answer could benefit from a more customer-centric approach and curiosity about the prospect's specific situation.
3.
5
/ 10Question:
"How do I know your customer support will be better than what I currently have?"
Answer:
Customer support is the backbone of our business model. Without satisfied customers, we can’t stay in business to continue to grow. Are there specific experiences that might be addressed?
Feedback:
The response begins well by emphasizing the importance of customer support, which is a positive note. However, it lacks specific examples or differentiators that highlight how your customer support surpasses the competition. To strengthen your answer, consider providing metrics or testimonials that demonstrate your support team's effectiveness. Also, while you ask about specific experiences, it would be more effective to first acknowledge the prospect's potential concerns, thereby validating their feelings. Overall, a more detailed exploration of your support capabilities and a stronger engagement with the prospect's past experiences would enhance the response.
4.
4
/ 10Question:
"Given the competitive market, how can you assure me that your service won't fall short in performance?"
Answer:
Competition is actually the best thing that can ensure your best experience possible. We know that if we start to fall short of expectations that you have many other avenues to obtain a comparable product. We strive to ensure that we are delivering such a positive customer experience that shopping the ,Adler for alternatives isn’t even on the table.
Feedback:
Your response touches on the role of competition but does not directly address the prospect's specific concern about performance. Rather than stating that competition guarantees quality, it would be more effective to provide concrete examples of how your service outperforms competitors. For instance, mentioning performance metrics, customer satisfaction ratings, or success stories can help build trust. Additionally, ask the prospect what specific performance metrics they are concerned about so you can tailor your response to their needs. Engaging in a dialogue will show active listening and foster a collaborative approach. Overall, while you acknowledge the prospect's concern, a stronger focus on specific performance assurances and customer feedback would enhance your response.
5.
4
/ 10Question:
"With all the complexities involved, how do you support the onboarding process without disrupting our daily operations?"
Answer:
A free installation by a highly trained and professional technician will be our path of least resistance. They will be in and out quickly and you’ll be running fast and reliable.
Feedback:
Your response briefly mentions the installation process and the technician's expertise, which is a good starting point. However, it does not adequately address the broader concerns of onboarding complexities and the potential disruptions to daily operations. To improve, you should elaborate on the entire onboarding process, emphasizing how you minimize disruptions. For example, discussing pre-installation planning, scheduling flexibility, and ongoing support during the transition would demonstrate a comprehensive understanding of the prospect's needs. Additionally, inviting the prospect to share their specific concerns about onboarding could enhance engagement and showcase your commitment to a smooth transition.
Overall, a more detailed and proactive approach would strengthen your response.
6.
4
/ 10Question:
"Will switching providers impact our current contracts or lead to penalties from our existing vendor?"
Answer:
I can’t speak to the contract language specifically that you have with another provider. I can however tell you that if you run into any type of termination fee for switching that we are authorized to reimburse you up to $300.
Feedback:
Your response acknowledges the prospect's concern about potential penalties, which is a positive start. However, it lacks a deeper exploration of the implications of switching providers and how it might specifically affect their current contracts. While offering reimbursement for termination fees is helpful, it would be more effective to also suggest they review their contract terms with the current vendor to understand potential penalties better. Additionally, inviting them to share their concerns or specific clauses in their existing contract could open a productive dialogue and demonstrate your willingness to support them through the process. Overall, enhancing the response with a more consultative approach would strengthen it significantly.
7.
5
/ 10Question:
"What if the implementation takes longer than promised; how will that affect our timeline and team morale?"
Answer:
We are certainly aware that certain aspects of reliable fiber internet Impacts the home and team morale now more than ever if it isn’t running smoothly and implemented in a timely manner. I take this quite seriously and would urge you to contact me directly if implementation takes longer than your expected timeline
Feedback:
Your response acknowledges the importance of timely implementation and its impact on morale, which is a good start. However, it lacks a proactive approach and specific assurances regarding how you plan to manage potential delays. To enhance your answer, you could explain your project management processes, regular communication updates, and how you handle unforeseen issues to minimize disruption. Additionally, inviting the prospect to share any specific concerns or experiences with past implementations could create a more collaborative dialogue. Establishing a clear plan or timeline can also provide reassurance. Overall, while the sentiment is there, further details and a stronger engagement with the prospect's perspective would improve your response.
8.
3
/ 10Question:
"Can you provide evidence of ROI for businesses similar to mine that switched to your fiber service?"
Answer:
The ROI would almost be hard to quantify how a business such as yours might run better when using the best internet product on the market. Perhaps a better question might be, what is the cost of doing it the wrong way?
Feedback:
Your response lacks concrete evidence or specific examples that could demonstrate ROI for similar businesses. Instead of deflecting the question, it's important to provide metrics, case studies, or testimonials that illustrate the tangible benefits your service has delivered to businesses like theirs. By quantifying improvements in productivity, cost savings, or customer satisfaction, you would build trust and credibility. Also, while asking about the costs of doing it the wrong way is an interesting angle, it could come off as evasive rather than engaging. Instead, invite the prospect to discuss their current challenges or goals, which would allow you to tailor your response more effectively to their situation. Overall, focusing on clear evidence and fostering a collaborative discussion would significantly improve your response.
9.
5
/ 10Question:
"I have a tight budget; how flexible are your payment terms, especially with the ongoing economic challenges?"
Answer:
We have a variety of speeds and plans that can be customized for virtually any budget. Are you anticipating economic challenges that we may want to factor in to our quote?
Feedback:
Your response makes a positive attempt to address the prospect's budget concerns by mentioning the variety of plans available. However, it lacks specific details about the flexibility of payment terms, such as options for monthly payments, discounts, or any promotions that can alleviate their financial burden. Additionally, instead of asking if they are anticipating economic challenges, consider rephrasing to validate their concerns and demonstrate understanding of their situation. A more proactive approach, such as providing examples of how you've helped similar clients manage costs, would showcase your commitment to their needs. Overall, while you invite dialogue, a deeper exploration of available options would improve your response significantly.
10.
6
/ 10Question:
"With so many alternatives out there, why should I trust that your solution aligns with our growth support needs?"
Answer:
I’d suggest considering the track record and service history of the provider you are looking at. We represent some of the most established brands in the fiber industry that are not only a great solution for today, but can keep up with the growing and expanding needs of your business.
Feedback:
Your response effectively shifts the focus to the credibility and track record of the providers you represent, which is a solid strategy. However, it could be further strengthened by explicitly discussing how those established brands have successfully aligned with the growth needs of similar businesses. Providing specific examples, testimonials, or case studies would enhance the trust factor and demonstrate real-world relevance. Additionally, consider inviting the prospect to share their specific growth goals or challenges so you can tailor your response more directly to their needs. Overall, while you present a reassuring point, a more personalized and evidence-backed approach would improve your answer.