Maisha Meds inventory Application software
Sales Assessment Results by Ibrahim Mohammed Kuru
12
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance on CloserIQTest.com was woefully inadequate, with an average score of 1.2. The lack of engagement, depth, and understanding of the prospect's concerns is glaringly obvious. You consistently missed opportunities to build trust, address budget constraints, and articulate the value proposition. Instead of diving into the specifics of ROI, data privacy, and the benefits of your software, you opted for vague statements that left prospects feeling unsure and unvalued. This isn't just a minor oversight; it's a fundamental flaw in your approach.
To turn this around, you should focus on mastering consultative selling and the AIDA model. These techniques will help you engage prospects more deeply, understand their needs, and guide them through the sales process effectively. Remember, the goal is to connect, not just to sell.
Here's your coaching moment: Don't just sell a product; sell a solution. When you engage with a prospect, imagine you're solving a problem for a friend, not just pushing a sale. The deeper you dig into their concerns, the more trust you’ll build and the more successful your sales will be. It's time to elevate your game and truly understand what your prospects need.
Question Breakdown
1.
0
/ 10Question:
"I'm concerned about how these monthly payments will fit into my tight budget right now."
Answer:
Yes
Feedback:
The response is inadequate as it fails to address the prospect's concern regarding budget constraints. There is no engagement or exploration of the prospect's financial situation or potential solutions. A more effective response would involve acknowledging the concern, asking follow-up questions to understand their budget limitations better, and discussing flexible payment options or ROI to alleviate their fears.
Overall, the response lacks depth and fails to demonstrate an understanding of the prospect's perspective, leading to a missed opportunity for connection and trust-building.
2.
0
/ 10Question:
"What kind of ROI can I expect from using your software, especially given its cost?"
Answer:
Inventory management, sales management, daily and monthly financial report
Feedback:
The response fails to directly address the prospect's inquiry about ROI in a meaningful way. Instead of providing specific metrics or examples related to how the software can bring financial benefits, it simply lists functionalities without connecting them to potential returns. A more effective answer would involve articulating the expected ROI through measurable outcomes, such as reduced costs, increased efficiency, or improved revenue, while also engaging the prospect with relevant questions about their current pain points or expectations regarding ROI.
Overall, the response lacks clarity and does not demonstrate an understanding of the prospect's desire for a concrete ROI, leading to a missed opportunity for establishing value and trust.
3.
0
/ 10Question:
"I'm worried that I won't have the time to properly implement and learn this new system on top of my current workload."
Answer:
No I am not
Feedback:
The response fails to address the prospect's concern about time constraints for implementation and learning. It is dismissive and does not acknowledge the prospect's workload or provide any reassurances or solutions to alleviate their fears. A more effective response would involve empathizing with the prospect's situation, offering support for the implementation process, and outlining resources available for training and onboarding. This could include examples of how other customers have successfully managed the transition alongside their existing responsibilities. Overall, the lack of engagement and solution-oriented communication leads to a missed opportunity to build trust and rapport with the prospect.
4.
2
/ 10Question:
"How does your software ensure data privacy, especially with sensitive customer information involved?"
Answer:
It's personalised, only staff are allowed to work on it, and only owners or CEO are allowed on owners or CEO Account
Feedback:
The response inadequately addresses the prospect's critical concern about data privacy. It lacks specifics on the software's security measures, such as encryption, access controls, or compliance with data protection regulations. A more effective answer would include detailed explanations of how the software safeguards sensitive information, alongside any certifications or protocols in place. Additionally, engaging the prospect with follow-up questions regarding their specific privacy concerns would demonstrate active listening and enhance trust. Overall, this response misses an opportunity to reassure the prospect about data security, leading to potential hesitation about the product.
5.
2
/ 10Question:
"Can you explain how this system will actually improve my workflow and not just add to my daily tasks?"
Answer:
By keeping records of daily inventory, financial, goods in stock and goods out of stock report.
Feedback:
The response provided is very basic and fails to directly address the prospect's concern about improving workflow. It merely lists functionalities without explaining how they will lead to efficiency or a reduction in workload. A more effective approach would involve articulating specific benefits such as automation of tasks, reduction in manual errors, or improved decision-making capabilities that directly impact workflow positively. Additionally, engaging the prospect with questions about their current processes would help tailor the conversation and demonstrate an understanding of their needs. Overall, this answer lacks depth and fails to clearly illustrate the value of the software in enhancing productivity.
6.
2
/ 10Question:
"I’ve heard about other solutions being just as good at a lower price. What makes your software worth the investment?"
Answer:
Because it is different from others and it is only registered once with out renewal
Feedback:
The response provided is vague and does not effectively address the prospect's concern about value compared to competitors. Simply stating that the software is 'different' does not convey clear benefits or unique selling points. A more effective answer would include specific features, advantages, and benefits that justify the price, such as superior functionality, better customer support, or long-term savings. Additionally, engaging the prospect with questions about their specific needs and how the software meets those needs would demonstrate active listening and help reinforce the value proposition. This response misses an opportunity to establish a compelling case for the investment.
7.
2
/ 10Question:
"What if I get started with this software and find that it doesn’t meet my needs? How do I manage that?"
Answer:
You can call on the customer care for support
Feedback:
The response fails to adequately address the prospect's concern about the software potentially not meeting their needs. Simply stating that they can call customer care does not provide reassurance or solutions to alleviate their fears. A more effective response would include a discussion of guarantees such as trial periods, money-back guarantees, or customizable options that align with the prospect's specific needs. Additionally, expressing empathy towards their apprehension and inviting further questions would demonstrate active listening and build rapport. Overall, this answer lacks depth and does not effectively explore how to instill confidence in the prospect's decision-making process.
8.
2
/ 10Question:
"I'm a bit hesitant since I've had issues in the past with failed software implementations. How can you guarantee this will be different?"
Answer:
Because, it is just registered only once and can be used on you smart phone to see what is happening in your pharmacy and store
Feedback:
The response does not adequately address the prospect's hesitation regarding past failed implementations. It fails to provide any assurances or guarantees that the current software will be different. Instead of highlighting the unique features of the software, such as customer support, onboarding assistance, or success stories from other clients, the response merely states a technical detail about registration. A more effective approach would involve acknowledging the prospect's concerns, discussing support during the implementation, and providing examples of how the software has successfully benefited other similar users. This would build trust and confidence in the solution.
9.
0
/ 10Question:
"With the current economic climate being unpredictable, is this the right time to make such a commitment?"
Answer:
Yes, because it is keep accurate record of your business
Feedback:
The response is inadequate as it does not directly address the prospect's concern about the unpredictability of the current economic climate. Simply stating that the software helps keep accurate records does not alleviate the prospect's apprehension about making a commitment during uncertain times. A more effective response would involve empathizing with their situation, providing insights on how the software can offer stability or efficiency during economic fluctuations, and discussing flexible options that minimize risk. Overall, this response lacks engagement and fails to reassure the prospect, leading to missed opportunities for connection and trust.
10.
2
/ 10Question:
"I have colleagues who are used to the current system; how can I convince them to switch without causing disruption?"
Answer:
By showing your friends the difference between my application and others in terms of been in your comfort zone and seeing what is going on in your business by your sales personel, with out your presence.
Feedback:
The response does not effectively address the prospect's concern about convincing colleagues to switch systems without disruption. It lacks a clear strategy for managing change and fails to acknowledge the potential resistance from team members accustomed to the current system. A more effective approach would involve discussing the benefits of the new software, offering training support, and highlighting success stories from other users who have transitioned smoothly. This would provide reassurance and demonstrate an understanding of the prospect's situation, ultimately building trust and rapport.