Provision
Sales Assessment Results by Precious stephen Makama

27
Needs Improvement
10 questions
Maximum score: 100
Completed in
January 17, 2026
Let's get real: your performance is falling short of expectations, and it's time to own it. Out of all the sales techniques, your responses were largely off the mark, failing to address key objections and concerns from prospects. The common theme is a lack of engagement and understanding—there’s a significant gap between what the prospects need and what you’re delivering. You’re missing the chance to connect on a deeper level, empathizing with their challenges and offering tailored solutions. You did manage to touch on some relevant points regarding transparency in pricing and SLAs, but even those lacked the warmth and engagement needed to reassure prospects. If you want to turn this around, you should focus on honing your skills in Consultative Selling and Objection Handling Techniques. These will equip you to ask the right questions, understand your prospects better, and address their concerns comprehensively. Here’s your coaching moment: think of every objection as an opportunity to build a relationship. When a prospect raises a concern, it’s not just a hurdle; it’s your chance to show them you care about their needs and that you have the answers they’re looking for. Start viewing objections as invitations to deeper conversations, and you’ll be on your way to turning this around.

Question Breakdown

1.
0
/ 10
Question:
"We're already locked into a long-term contract with our current vendor, and I'm not sure it's worth the hassle to switch right now."
Answer:
Yes
Feedback:
The response is insufficient as it does not effectively address the prospect's objection. Simply agreeing does not acknowledge their concerns or provide any value. A more constructive approach would involve asking questions to understand their current situation better, such as exploring what they like or dislike about their current vendor. Additionally, presenting how your solution can alleviate their concerns about switching would demonstrate understanding and engagement.
2.
0
/ 10
Question:
"Can you clarify how your solution integrates with our existing systems? We're worried about compatibility and potential disruptions."
Answer:
By making more sales and growing the business
Feedback:
The response is completely off-topic and fails to address the prospect's specific concern about integration and compatibility. It does not demonstrate any understanding of the question, nor does it provide any relevant information about how the solution works with existing systems. A more effective response would involve acknowledging the concern and offering a detailed explanation about integration processes, potential benefits, and how to mitigate disruptions.
3.
0
/ 10
Question:
"I'm concerned about the potential migration complexity; our team is already stretched thin with current projects."
Answer:
You can seek for solutions for a trust collink
Feedback:
The response is nonsensical and does not address the prospect's valid concern about migration complexity. It fails to provide any relevant solutions or reassurance regarding the strain on their team. A more effective approach would have involved acknowledging their challenges, empathizing with their situation, and offering a clear plan for how your solution would facilitate a smooth migration process. This could include support options, timelines, and resources to help ease their workload during the transition.
4.
0
/ 10
Question:
"What kind of support can we expect during the implementation phase? Our team needs to hit the ground running without significant downtime."
Answer:
Get possible cancel from more experience people
Feedback:
The response is completely irrelevant and fails to address the prospect's concern about support during the implementation phase. It does not provide any information about the support structure, resources, or strategies that will be in place to ensure a smooth transition with minimal downtime. A more effective response would include details on the training, resources, and ongoing support that the prospect's team can expect during implementation, demonstrating that you understand their need for a seamless process.
5.
0
/ 10
Question:
"We have strict compliance standards to meet; how does your solution ensure we stay compliant with industry regulations?"
Answer:
By making more investments
Feedback:
The response does not address the prospect's concern regarding compliance standards. Simply mentioning "making more investments" is vague and irrelevant to the question asked. A more effective reply would involve explaining how your solution specifically ensures compliance with industry regulations, possibly by discussing features or protocols designed for this purpose, or by offering examples of past success in helping clients maintain compliance. This would demonstrate understanding and engagement with the prospect's needs.
6.
6
/ 10
Question:
"Are there any hidden costs associated with your service that we should be aware of? We've had surprises in the past that impacted our budget."
Answer:
No, there are no hidden costs associated with our service. All fees, charges, and possible additional costs are clearly communicated upfront before we begin. If there is ever a need for any extra service outside the original agreement, it will be discussed and approved by you in advance
Feedback:
The response addresses the prospect's concern about hidden costs by assuring them that all fees and potential additional costs are communicated upfront. However, it lacks a more empathetic tone and could benefit from acknowledging the prospect's previous experiences with budget surprises. To further enhance the effectiveness, the response could include examples of transparency in pricing from past clients or suggest reassurance steps like regular updates on costs throughout the engagement. Overall, while it is a clear and straightforward answer, it could be more engaging and reassuring.
7.
0
/ 10
Question:
"I need to justify the ROI to my management. What specific metrics can you share to demonstrate the value of your solution?"
Answer:
Improve professional efficiency
Feedback:
The response fails to directly address the prospect's request for specific metrics to justify ROI. Simply stating 'improve professional efficiency' is vague and does not provide concrete data or examples that could effectively persuade management. A more effective answer would include specific metrics, such as cost savings, productivity improvements, or case studies demonstrating past successes, which would clearly illustrate the value of the solution. Engaging the prospect with questions about their current efficiency challenges would also show a deeper understanding of their needs.
8.
6
/ 10
Question:
"Given the limited options in the market, how do we ensure this is the right choice for us?"
Answer:
Reframe the “Limited Market” Positively Limited options does not mean poor value. It often means: High barriers to entry (compliance, expertise, capital) Fewer but more specialized providers Reduced risk of low-quality vendors In regulated or niche markets, fewer players usually indicate higher standards.
Feedback:
The response begins to address the objection by acknowledging the limited options in the market and highlighting positive aspects of this situation. However, it lacks a direct connection to the specific needs or concerns of the prospect. To improve, the salesperson could have further engaged the prospect by asking about their specific requirements, demonstrating how their solution aligns with the specialized providers mentioned, and providing evidence or examples of success in similar markets. A more personalized approach would have strengthened the credibility of the response and built rapport with the prospect.
9.
8
/ 10
Question:
"What are your service level agreements like? We need to make sure we won't face disruptions in our daily operations."
Answer:
Our SLAs are clearly defined, measurable, and aligned with client expectations. They focus on performance, accountability, and transparency. 1. Scope of Service Clearly outlines what services are covered Defines responsibilities on both sides Prevents ambiguity or scope creep Clients know exactly what to expect.
Feedback:
The response effectively outlines key aspects of the service level agreements (SLAs), emphasizing clarity, performance, accountability, and transparency. It addresses the prospect's concern by detailing what is included in the SLAs and how they prevent ambiguity, which can help reassure the prospect regarding potential disruptions. However, the response could be improved by providing specific metrics or examples of past performance under similar agreements to build trust further. Additionally, inviting further questions or discussing how the SLAs can be customized to meet their specific needs would demonstrate a more collaborative approach.
10.
7
/ 10
Question:
"Our decision-making process involves multiple stakeholders; how can you help facilitate getting buy-in from everyone involved?"
Answer:
How to facilitate decision-making with multiple stakeholders 1. Clarify Roles & Authority Early Define who decides, who influences, and who is informed. Use a simple model (RACI): R – Responsible: prepares analysis A – Accountable: final decision owner C – Consulted: key stakeholders I – Informed: others
Feedback:
The response outlines a structured approach to facilitating decision-making among multiple stakeholders by introducing the RACI model, which is a good start. However, it lacks a personalized touch that acknowledges the prospect's unique situation and concerns. To improve, the salesperson should actively engage with the prospect by asking about their specific challenges in gaining buy-in and tailoring their response to address those directly. Additionally, offering to assist in the communication process or providing resources to help the stakeholders understand the solution better could further enhance the response. Overall, while the response provides valuable information, it could be more collaborative and engaging.
Take New IQ Test