Neuropathy Treatment
Sales Assessment Results

"I've heard the treatment isn't effective for everyone, how do you ensure it works?"

I can appreciate your concern for the potential of this treatment might not be effective for everyone. Truth is we only take on about 46 percent of people who experience neuropathy to ensure that we can help those we do take on because we can’t help everyone. Out of those people we have a 95-98 percent success rate. Our treatments work, and we are always consulting with the doctors in our network to ensure that we get the best results for each person.

The response does a decent job of acknowledging the prospect's concern about effectiveness, which shows active listening. However, it could be improved by providing more specific examples or testimonials to demonstrate value and success. The statistic about the 95-98 percent success rate is compelling, but it could be backed up with context or case studies to enhance credibility. The tone is professional, but it could be slightly more empathetic towards the prospect's situation. Additionally, the closing could have included a question to encourage dialogue and further exploration of the prospect's needs. Overall, it addresses the concern but lacks depth and engagement in the closing.

"I need to consult with my doctor before making any decisions on treatment."

Absolutely, I can appreciate you wanting to speak with your doctor about it since you have been seeing them for a long time. What are some questions you might have for your doctor so that next time we see you we know exactly what questions you have and what you might be concerned with?

This response effectively acknowledges the prospect's concern about consulting their doctor, demonstrating active listening. The salesperson's tone is respectful and empathetic, which is crucial in the healthcare industry. By asking questions about what the prospect might discuss with their doctor, the salesperson encourages curiosity and discovery, which can help in future follow-ups. However, the response could be strengthened by briefly reinforcing the value of the treatment being offered to better address the objection and build rapport. Overall, it shows a good approach but lacks a direct closing technique that could keep the conversation moving forward. Score: 7

"Your treatment plan seems quite expensive compared to other options I've seen."

I can understand that what we do is expensive and can see your concern with how expensive it is. Our treatment programs are state of the art and we have thousands of patients who also explored other options and have done other treatments. However all of them have always came back and said the way we build our treatment protocol versus what others might is next to none and much more tailored for the each specific case. All of our patients said they wish they found us first before doing the other programs. Let me ask you have you tried other or visited other facilities? And have you seen the results you wanted from doing those?

The response acknowledges the prospect's concern about pricing, which is a good start. However, it could benefit from a more structured approach to presenting value. While stating that the treatment is state-of-the-art is helpful, it lacks specific details or examples that illustrate this value. Asking if the prospect has tried other facilities is a good discovery question, but it could be more effective if it were framed to lead into a discussion about the unique benefits of your treatment compared to those alternatives. Additionally, the tone could be more reassuring and confident instead of just understanding, which would help instill trust. Overall, while there are some positive elements, the response could be more compelling and persuasive. Score: 6

"What if the symptoms come back after treatment?"

That is an excellent question. And one we get all the time. Truth is there is no telling exactly what your underlying cause for neuropathy is for the reason that it is an idiopathic condition. There are hundreds of things that could play a part into your neuropathy and especially the trauma that your body may have suffered from past experiences. Great news is, we send pieces of equipment with you to take home and are yours for life so you can always treat your neuropathy wherever you might be for the entirety of your life. How would you like to move forward? And can you see the benefit of having these pieces of equipment for life?

The response effectively acknowledges the objection by recognizing the concern about potential symptom recurrence, which shows active listening. However, it lacks a clear, concise explanation of how your treatment specifically addresses the risk of symptoms returning. The communication is somewhat clear, but the tone could be more reassuring and empathetic, given the sensitivity of neuropathy treatment. The mention of equipment is a good value exploration, but it would benefit from a more detailed explanation of how it helps prevent recurrence. The closing technique is present, but it could be more persuasive by emphasizing the long-term benefits of the equipment and reinforcing trust. Additionally, asking open-ended questions to explore the prospect's feelings about their condition could enhance curiosity and collaboration.

"I'm not ready to commit to a long-term treatment plan without seeing more immediate results."

I can understand that you aren’t ready to commit to a long term treatment plan without those immediate results. Truth is for how severe your neuropathy is this could be a long term results. It took time to get this way and will take time to recover. Most patients typically see positive changes in their life within 90 days but I never want guarantee that quick of results. Have you done a treatment program in the past that you didn’t see the results you wanted to see from that?

The response acknowledges the prospect's concern about not wanting to commit to a long-term treatment plan without immediate results, which is a good start. However, it lacks a strong solution-focused approach and does not effectively explore the value of the treatment or how it can benefit the prospect in the short term. The mention of typical positive changes within 90 days is helpful, but the lack of a closing technique leaves the conversation open-ended without guiding the prospect to the next step. Asking about past treatment programs is a good question that shows curiosity, but it could be more effectively tied into a discussion about how this treatment differs from their past experiences. Overall, the tone is appropriate, but the communication could be clearer and more persuasive. Score: 6/10.

"I've been using another product for my neuropathy; why should I switch to yours?"

I can understand that you have been using other products for your neuropathy which is great. A lot of patients tell me the same thing because they are sick of their symptoms. However, if they were working for you and you were getting the results you were wanting. I don’t think you and I would be sitting here and exploring other options that would greatly benefit you in the way you want. What were some of the other products you are using and were you getting the results you wanted from them?

The response addresses the objection by acknowledging the prospect's experience with other products, which is a good start. However, it could have been more effective by clearly articulating the unique benefits of your product, rather than implying their current solution is inadequate. The tone is generally empathetic, but it could be more persuasive. The closing technique is lacking; instead of just asking about the other products, it would be beneficial to segue into how your product could provide better results. Asking thoughtful questions is a strong point in this response, showing curiosity and discovery. Active listening is somewhat present, but there could be more emphasis on understanding the prospect's pain points. The response does not fully explore or demonstrate the value of your product, which is crucial in differentiating from competitors. Building rapport could be improved by incorporating more personalized engagement rather than a generic approach. Overall, this response lays some groundwork but needs more substance and direction to effectively persuade the prospect. Score: 5

"Can you provide any testimonials or case studies from people who have had success with this treatment?"

I’m so glad you asked that! We have hundreds if not thousands of testimonials on our website. Better yet we have actual videos in office here we can show you from patients who have been thrilled with our level of service and treatment. And they all have referred their family and close friends. Here take a look.

The response effectively addresses the concern by highlighting the availability of testimonials and videos, which adds credibility to the treatment. The tone is positive and approachable, suitable for the healthcare industry. However, it could improve by directly asking the prospect if they would like to see specific testimonials or how they resonate with their own situation, which would show curiosity and active listening. Additionally, a closing statement inviting the prospect to discuss further or schedule a visit could strengthen the engagement. Overall, a good response but could use more engagement and a closing technique.

"I'm worried about potential side effects – how safe is this treatment?"

I can appreciate your concern with side effects using our treatments. Great news is all of our treatments have been proved and used by the cancer organization of America to help regenerate nerve damage for chemo therapy patients. What we found is that it works for neuropathy as well! All of our treatments avoid medications, surgeries and are more natural than a lot of other treatments out there. What specific side effects are you worried about?

The response acknowledges the prospect's concern about side effects, which is a good start. However, it could be improved by providing more specific information about the safety and side effects of the treatments rather than redirecting to the cancer organization. While mentioning the use of treatments by a reputable organization adds credibility, the connection to neuropathy isn't clearly established. The closing question about specific side effects is good as it invites further discussion and shows curiosity. Overall, the response could benefit from clearer communication about safety and a more direct assurance regarding side effects. Score: 6/10

"My schedule is tight; how long will the treatment take before I start seeing results?"

I totally understand that your schedule is tight and it’s important for you to see results quickly. It depends on how severe your neuropathy is the worse it is the longer it takes. With someone with your similar case we have a patient who is just like you and has severe neuropathy and he started seeing results within the first 90 days of treatment. How can we fit this into your schedule so that you can see maximum results just like this similar person?

The response starts well by acknowledging the prospect's concern about their tight schedule, which shows good active listening. However, it could be clearer about the treatment process and timeline, as the answer is somewhat vague regarding the specific duration before results can be expected. While referencing a similar patient is a positive attempt to demonstrate value through a success story, it lacks depth and could benefit from more personalization. Asking how to fit the treatment into their schedule is a good closing technique, but it would be more effective if the salesperson explored the prospect's constraints further to tailor a solution. Overall, the response could improve in clarity and solution-focused communication, and a bit more curiosity in understanding the prospect's specific situation would enhance engagement.

"I need to see some scientific research or clinical studies backing your claims of effectiveness."

I appreciate that you need to see that research before committing to anything and I wouldn’t expect you to not want that information. Our primary doctor has spent his entire life on researching neuropathy and has done plenty of clinical testing with actual patients to reverse their neuropathy. Here take this book, this has over 20 years of research and information about neuropathy that he has spent his life’s work on. Also here are some testimonies from actual patients we see in office that have been through our program. What were some of your concerns about treatments and its effectiveness so we can address those concerns while our doctors are all here?

The response effectively acknowledges the prospect's need for scientific backing, which demonstrates active listening. However, it could improve by providing more specific details about the research and studies instead of just referencing a book, which may not feel as credible to the prospect. The inclusion of patient testimonials is a good touch, as it adds a personal element and builds rapport. The closing question encourages further discussion, inviting the prospect to express additional concerns, which is excellent for a collaborative approach. Overall, the response could have benefited from a more structured presentation of the research findings and a clearer value proposition. Score: 7