Neuropathy Treatment
Sales Assessment Results

"I've tried similar treatments before and they didn't work, why should I believe yours will be different?"

Well ours is going to be a bit different and is going to be more in depth with the treatments. Most likely your treatments were all in office. We send you home with equipment that is going to be yours for life so while you’re not here, you are getting treatments at home.

The response acknowledges the prospect's previous experiences but lacks depth in addressing their skepticism. While it mentions the uniqueness of the home equipment, it doesn't explain how this approach could lead to better results or why the prospect should trust this treatment specifically over others. There's no closing technique or invitation for further discussion, making it feel somewhat transactional rather than collaborative. It would be beneficial to ask the prospect more about their previous treatments and what specifically didn’t work for them, showing active listening and a solution-focused approach. Overall, the communication is clear but lacks persuasive power and engagement.

"This treatment seems too expensive for what I am looking for, can you lower the price?"

How do you mean by too expensive?

The response misses the mark in effectively addressing the prospect's concern about the treatment's cost. Instead of seeking clarification, the salesperson should have acknowledged the objection and explored the value of the treatment relative to its cost. There’s no clear communication of the treatment's benefits, which is crucial in the neuropathy treatment industry, where patients are often looking for effective solutions. The response lacks a closing technique and does not engage in a collaborative approach to build rapport. Asking for clarification is important, but it should be coupled with demonstrating empathy and value. Overall, this response feels too abrupt and does not inspire confidence in the treatment's worth.

"I'm not ready to commit to a treatment plan yet, I need more time to think about it."

I understand that you aren’t ready to commit and can appreciate you needing time to think about it. Can I ask you a question, what are some things you like about our program? And do you see yourself seeing the results you want out of what we have to offer?

The response effectively acknowledges the prospect's hesitation, demonstrating active listening and empathy. By asking about what they like about the program, the salesperson opens a dialogue that explores value and invites the prospect to share their thoughts. However, there could be a more pronounced solution-focused approach, perhaps by addressing common concerns or providing reassurance about the decision-making process. Additionally, a closing technique could be introduced, such as offering to provide more information or a follow-up meeting after they've had time to think. Overall, it's a solid response, but it could benefit from a bit more engagement and direction toward the next steps.

"How do I know your treatment is safe compared to other options I've seen?"

That is a great question and one that we get all the time and I appreciate your concern. One of the treatments we use is actually used by the cancer center of America to help treat chemo induced neuropathy. All of our treatments have been used by over 11,000 people and have been tested to ensure natural remedies.

The response starts off positively by acknowledging the concern, which is good for active listening. However, it could be more effective if it provided specific safety data or studies that support the safety of the treatments. Mentioning the cancer center is a strong point, but it would be beneficial to elaborate on how your treatments are specifically safer than others. The communication is clear, but it lacks a stronger closing technique to secure the next step in the conversation. There is a missed opportunity for curiosity and discovery; asking the prospect what specific concerns they have about safety could help tailor the response better. Overall, while the response has some solid points, it could improve in providing more detailed evidence and engaging the prospect more deeply. Score: 6/10.

"My doctor hasn't recommended this treatment, so I'm hesitant to try it."

I can completely understand that you are hesitant if your personal doctor you have been seeing for a very long time hasn’t recommended it. Truth is a lot of doctors state that there is nothing you can do about neuropathy so it doesn’t surprise me that he didn’t mention it. We have patients all the time say the same thing. Can I ask you something, has your doctor tried other treatments that are natural like ours to help get results that you are looking for?

Your response starts off well by acknowledging the prospect's concern, which shows active listening. However, the statement about doctors not recommending treatments could come off as dismissive and could alienate the prospect. Instead of generalizing about doctors, focus on how your treatment has helped others in similar situations. The question you asked at the end is relevant and opens the door for further conversation, which is good for curiosity and discovery. To improve, consider framing the conversation more positively and collaboratively, perhaps by sharing success stories or evidence that supports your treatment. Overall, your approach shows promise, but could use some refinement in tone and value demonstration.

"What if I don't see results? Is there a money-back guarantee?"

I appreciate your concern for wanting a money back guarantee. We do not have a money back guarantee, but that should tell you how strongly we believe in our program. We have helped over thousands of people who were in your shoes just like you get the results they wanted. Out of curiosity is there a doubt in your mind about our treatments?

The response acknowledges the objection but lacks effectiveness in addressing the concern directly. While it highlights confidence in the program, it misses an opportunity to reassure the prospect about the lack of a money-back guarantee by emphasizing the success stories or offering alternative reassurances such as a satisfaction policy or testimonials. The tone is generally appropriate, but the response could be more engaging and empathetic. The closing technique is weak, as it ends with a question but doesn't guide the conversation toward a resolution or next step. The curiosity question is good, but it could have been framed to better elicit specific concerns. Overall, the response could benefit from a more solution-focused approach, active listening, and value exploration.

"I've heard that other clinics offer similar treatments at a lower price, why should I choose you?"

You’re absolutely correct about other clinics offering a lower price. We just had one person the other day come in and say the same thing. He went through their program fully and didn’t see the results he wanted after the treatments were done. However he only went for once a week for 12 weeks and was done. After doing our program he said you are all a lot more thorough on what you do. You have your in office treatments and the at home portion. Great news is that these medical devices are yours to keep for life. So you can always treat your neuropathy even after you are done with our program in office. You aren’t just paying for a one time service it’s a lifetime service you get with us.

The response effectively addresses the concern by acknowledging the prospect's point about lower prices and providing a relatable anecdote. However, it could be more concise and structured. The mention of lifetime ownership of medical devices adds significant value and differentiates your offering from competitors. Still, it could benefit from a clearer closing technique to prompt further discussion or commitment. Asking a follow-up question about the prospect's past experiences or specific needs could enhance curiosity and discovery. The tone is appropriate for the healthcare industry, but a more empathetic touch could improve rapport. Overall, while there are strong points, the response lacks some clarity and engagement to fully leverage the value proposition.

"I have a busy schedule and am not sure I can fit in the appointments required for this treatment."

That is completely understandable. We have patients that have that same concern with their schedule. We have someone who travels 2 and a half hours just to ensure he gets his in office treatments in. Good news is you can always reschedule a time with us if you can’t make it work. However, it took some time to get this far with your advanced neuropathy it’s going to take a lot of commitment on your part and our part to get the results you want. How can we come up with a plan that is going to work for your schedule and still get the results you desire?

This response does a good job of acknowledging the prospect's busy schedule, which demonstrates active listening. However, it could benefit from a more empathetic tone to show understanding of their situation. Mentioning the patient who travels a long distance is a nice touch, but it may come off as somewhat dismissive of the prospect's concern instead of validating it. The closing question is strong as it invites collaboration, but it could be more directly related to their specific concerns. Overall, the value exploration could be enhanced by elaborating on how flexibility in scheduling has led to successful outcomes for other patients. To improve, consider using more empathetic language, and perhaps suggest specific flexible options for appointments right away to alleviate the concern. Score: 7

"I need to consult with my family before making such a decision, can you give me more information to share with them?"

Absolutely I respect that you need to consult either your family before making such a big decision. I will grab some more information for you to take home and review with your family. May I suggest something before I go grab that, a lot of people also get on a phone call while we are here so if they have any concerns or questions of their own we are here to also answer those. Let me ask you, would there be any doubt in your mind that your family would want you to get better?

The response does a good job of respecting the prospect's need to consult with family, addressing their concern effectively. The tone is appropriate for the industry, showing empathy and understanding. However, while the offer to provide more information is helpful, it could be more solution-focused by highlighting specific benefits of the treatment that the family would want to know about. The suggestion for a phone call is a nice touch, showing a collaborative approach and active listening. Asking if there would be any doubt in the family's support is a bit leading and might come off as presumptive. Instead, asking open-ended questions about their family’s concerns could foster better discovery. Overall, the response is solid but could improve in value exploration and curiosity.

"What happens if the treatment doesn’t suit my needs, do you offer any alternatives?"

I appreciate your concern with our treatments and them potentially might not meet your needs. We have 2 options as far as treatments we have our in office program which is packed full of recommendations from the doctor. Then we have treatment plan 2 which is just the at home portion which still is a great option if the in office doesn’t meet your needs for any reason. Let me ask you what other alternatives would you be considering? And what about our treatments in your mind would fit your needs and which ones might not?

The response does a decent job of acknowledging the prospect's concern about the treatment options, which shows some level of active listening. However, it lacks clarity and could be more focused on demonstrating the value of the offered treatments. The explanation of the two options is somewhat vague and could benefit from more detail on how each option specifically addresses different needs. The closing technique is present with the questions, but they could be more open-ended to encourage a deeper conversation. Overall, while there is an attempt at discovery and collaboration, the communication could be clearer and more compelling. Score: 6