E-commerce Business building mentorship
Sales Assessment Results
44
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s cut to the chase: your performance needs a serious wake-up call. An average score of 4.4 isn’t just mediocre; it’s a glaring red flag. You’re missing the mark on crucial aspects of sales—particularly when it comes to addressing customer objections and building rapport. You seem to struggle with financial discussions, often sidestepping budget concerns instead of tackling them head-on. This isn’t just about numbers; it’s about trust. You need to dig deeper, listen actively, and really understand the prospect’s situation. Your attempts at empathy sometimes come off as dismissive, which can alienate potential clients.
One bright spot is your willingness to engage with customers' concerns, but that’s not enough. You need to complement that engagement with clear, solution-oriented responses. Your responses often lack the depth and clarity required to reassure clients, especially around hidden costs and time commitments. This is where you can improve dramatically.
Focus on honing your skills in value selling and objection handling techniques. These will provide you with the tools to articulate the benefits of your offering more effectively and address concerns directly. Don’t just skim the surface—dive into the specifics that matter to your prospects.
As a coaching moment, remember: every objection is an opportunity to connect and clarify. Instead of seeing objections as barriers, view them as gateways to deeper conversations. If you can shift your mindset to embrace challenges, you’ll not only improve your scores but also your sales success. Get to work, and don’t hold back. You’ve got this!
Question Breakdown
1.
0
/ 10Question:
"I'm worried about how this mentorship will fit into my tight budget—it's a bit of a stretch right now."
Answer:
So aside from the financial part of it, with everything we’ve gone over today - does this system feel like the answer to getting you to those 6-10k months we were talking about earlier?
Feedback:
The response does not effectively address the concerns about the budget. It shifts the focus away from the financial objection without providing any reassurance or solution regarding costs. Additionally, it lacks active listening and fails to explore the customer's financial constraints further. There are no thoughtful questions to build rapport or demonstrate understanding of the prospect's situation. A more effective approach would have acknowledged the budget concern directly and then articulated the potential return on investment or value of the mentorship in relation to their financial goals.
2.
3
/ 10Question:
"What if I don't see immediate results from the mentorship? I can't afford to invest without a quicker return."
Answer:
I completely understand. I agree, if you’re in a position where you must see a return quickly I don’t believe this would be the business for you. But let’s say you could wait 60-90 days to see a return, and you showed up like all the rest of our successful students - do you still feel like this is right move for you?
Feedback:
The response begins with an attempt to empathize with the prospect's concern about immediate results; however, it ultimately dismisses the urgency of their need for a quicker return. By stating that the prospect may not be suited for the business, it risks alienating them. Instead, the salesperson should have explored the implications of waiting for results and presented a value proposition that demonstrates how the mentorship could lead to faster success. Furthermore, the question posed at the end lacks curiosity and does not delve into the prospect's specific situation or pain points, missing an opportunity for deeper engagement. A more effective response would have acknowledged the concern, provided reassurance, and asked about their timeline and expectations for success.
3.
6
/ 10Question:
"I’ve tried similar programs before without much success. How can I be sure this will be different?"
Answer:
I hear you. What do you feel like led to those other programs being unsuccessful? What do you feel would be the differentiating factor for you personally?
Feedback:
The response demonstrates a good approach to active listening by acknowledging the prospect's past experiences. However, it could be more effective by explicitly addressing their concern about the uniqueness of this program. While the follow-up questions show curiosity, they should also include a brief statement that emphasizes the value and specific benefits of this mentorship, illustrating how it differs from previous programs. This would help to reassure the prospect and strengthen the connection between their past experiences and the current offering.
4.
4
/ 10Question:
"Our team is already overloaded; I’m not sure we can commit the time needed for this mentorship."
Answer:
Absolutely, time constraints can definitely be an issue. If say we put the time constraint to the side, do you still feel like this mentorship and system is the thing that’ll get you adding that 10k/m you were asking for earlier?
Feedback:
The response attempts to acknowledge the prospect's concern about time constraints, which is a positive start. However, it lacks a deeper exploration of the specific time issues the prospect is facing. Simply asking if they still believe the mentorship can help them achieve their financial goal does not address the underlying fear of commitment. Instead, the salesperson should have discussed how the mentorship could be integrated into their existing schedule or provided examples of how other clients managed their time effectively while participating. A more solution-oriented approach focusing on time management strategies would enhance the response and reassure the prospect.
5.
5
/ 10Question:
"What if there are hidden costs involved after signing up? I need full transparency before I commit."
Answer:
Absolutely, hidden costs can be a problem. In full transparency, you do need a couple of softwares that are already outlined in the agreement - but aside from the fear of hidden costs; do you still feel like this mentorship is the vehicle that’ll get you to those 6-10k months we talked about?
Feedback:
The response acknowledges the prospect's concern about hidden costs, which is a good start. However, it lacks a thorough exploration of the specific hidden costs and does not provide sufficient reassurance about the overall pricing structure. The mention of 'a couple of softwares' should have been elaborated upon to give a clearer picture of potential expenses. Additionally, while it attempts to redirect the conversation towards the mentorship's value, it prematurely shifts focus without fully addressing the fear of hidden costs. A more effective approach would include a clear breakdown of costs and potential ROI, along with an invitation for further questions to build trust and transparency.
Overall, the response could benefit from a stronger emphasis on transparency and clarity.
6.
4
/ 10Question:
"I’m not the only one making this decision; I need to convince my partner that this is worth the investment."
Answer:
I hear you, and we’re definitely not in the business of divorce here whether business or personal (haha)
Earlier you had told me you were the primary decision maker though, so I mean do you still feel like this system is in alignment with you?
Feedback:
The response attempts to acknowledge the prospect's concern regarding needing to convince their partner, which is a good starting point. However, the initial comment about not being in the business of divorce may come off as flippant and could alienate the prospect. The salesperson should prioritize understanding the dynamics of the shared decision-making process. Instead of redirecting back to the prospect's earlier statements, it would be more beneficial to explore what criteria or concerns the partner may have and how the mentorship aligns with their joint goals. Asking open-ended questions about what aspects the partner might be interested in could facilitate a more collaborative discussion. Overall, the response lacks depth and does not fully engage with the prospect's concern about convincing their partner.
7.
7
/ 10Question:
"Can you help me understand how this mentorship will keep me competitive in such a crowded e-commerce space?"
Answer:
Of course! Ultimately it’s about making sure you follow our proven process so that you don’t have to worry about reinventing the wheel. With 7-8 figure e-commerce store owners looking over your shoulder you end up skipping the mistakes it takes some years to learn. Do you see how that could really fast track you past all of the noise?
Feedback:
The response effectively addresses the objection by highlighting the value of the mentorship in providing a proven process and guidance from experienced e-commerce store owners. This approach reassures the prospect that they will gain insights and avoid common pitfalls, which is relevant in a crowded market. However, the response could be improved by including specific examples or success stories that illustrate how past mentees have remained competitive through the program. Additionally, the closing question is good for prompting engagement, but it could be more open-ended to encourage a deeper discussion about the prospect's specific competitive concerns.
8.
5
/ 10Question:
"I have concerns about finding the time to fit this mentorship into my current schedule—will it disrupt my daily operations?"
Answer:
Time is of the essence! We value your time and want to make every minute worth your while. That said, an hour or two every other day following our p oven checklists will get you where you need to go. Aside from that time constraint, do you still feel like this is the direction to head in to get to that 10k/m and ultimately unlock even more time for yourself to do other things?
Feedback:
The response begins positively by emphasizing the value of the prospect's time, which is a good approach. However, it lacks a detailed exploration of how the mentorship can be seamlessly integrated into their current schedule. Mentioning a specific time commitment (an hour or two every other day) is helpful, but it would be even better to provide examples of how other clients have managed to balance their operations with the mentorship. This would reinforce the practicality of the program. The closing question is somewhat effective, but it could be more open-ended to encourage further discussion about the prospect's specific scheduling challenges. Overall, the response could benefit from a clearer plan on how to manage time effectively within their existing operations.
9.
6
/ 10Question:
"This program seems great, but I’m seeing similar options at lower prices. What makes yours stand out?"
Answer:
I guess I’d have to know what you mean by similar! We ultimately are giving you 1 on 1 access to 7-8 figure e-commerce mentors who have already been where you are at so you can avoid the 10-20-30k mistakes most people make trying to start a store. If our mentorship worked as long as you showed up with us and put the work in - do you feel like this is the right vehicle for you to get you to an automated store and an extra 10k/m streamlined?
Feedback:
The response engages with the prospect's concern by asking for clarification on what they mean by similar options, which demonstrates curiosity and a willingness to understand their perspective. However, it could be improved by immediately articulating the unique selling propositions of the mentorship program, particularly how the one-on-one access to high-level mentors differentiates this offering from lower-priced alternatives. While mentioning the potential to avoid costly mistakes is a strong point, it lacks specific examples or success stories that reinforce the value of the mentorship. Lastly, the closing question hints at a solution but could benefit from being more open-ended to encourage additional dialogue about their concerns and needs.
10.
4
/ 10Question:
"I'm anxious about the long-term commitment; what happens if my business priorities change in a few months?"
Answer:
Life comes at you fast, but let me ask you this - would you abandon this vehicle if you knew it was going to generate you an extra 5-10k/m that you can put towards your other ventures? Would your priorities change if this system were providing you with what you told me you’ve been searching for the last year?
Feedback:
The response touches upon the prospect's concern by acknowledging the reality of changing priorities, but it lacks empathy and reassurance regarding their anxiety about long-term commitment. The initial comment could be perceived as dismissive. The questions posed redirect the conversation towards potential financial benefits instead of explicitly addressing the fear of commitment. It would have been more effective to discuss options for flexibility or how the mentorship can adapt to changing business needs. Overall, the response should include greater understanding of the prospect's feelings and offer a collaborative exploration of their concerns.