Funding
Sales Assessment Results
30
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s cut to the chase. You’ve got a lot of room for improvement, and your average score of 3 shows that. While I appreciate some of the attempts to engage with the customer, the execution is sorely lacking. Your strongest moments were when you acknowledged the prospect’s concerns, but that’s really where the positives end. The consistent pattern here is a lack of clarity and professionalism. Dismissive language and vague responses are not going to win you any friends—or deals. You need to study the art of consultative selling and objection handling. These techniques will help you craft responses that are customer-centric and respect the prospect's needs. Remember, your goal is to build a relationship, not just push a sale. A memorable takeaway for you: Your words matter. Treat every interaction as a chance to prove your value, and don’t let unprofessionalism sneak in. It could cost you the sale.
Question Breakdown
1.
3
/ 10Question:
"We've had a bad experience with funding in the past; what makes your service different?"
Answer:
I hate to hear that you've had troubles in the past and unfortunately I hear it all too often. What was it specifically that roadblocked you from achieving your funding goals? Were a solution based company where we prioritize finding the correct funding solutions for every individuals needs. We cover business startups, small business loans all the way up to corporate lending, we offer credit repair as well to help you breach the precipice of the loan requirements that you need. We also have some personal lending options to help you with anything you're looking to achieve.
Feedback:
The response acknowledges the prospect's bad experience, which is a good start for building rapport. However, it lacks clarity and structure, particularly in highlighting what differentiates your service from past experiences. Instead of asking a vague follow-up question about their past roadblocks, consider a more targeted approach to uncover specific pain points. Additionally, there is a grammatical error in "Were a solution based company" which should be "We’re a solution-based company". A more focused explanation of unique selling propositions would strengthen your response significantly.
2.
6
/ 10Question:
"Given our current budget constraints, how can we ensure there won't be hidden costs later?"
Answer:
There are no hidden costs built into our lending structure. The first thing we will do is decide which lending g route will best facilitate your needs, then we will find the rates that you can be approved for. After that, you will see exactly what this funding will cost you throughout the entire term that you agree to.
Feedback:
The response effectively addresses the concern about hidden costs by clearly stating that there are none in your lending structure. However, the phrasing could be more polished. Instead of saying, "decide which lending g route will best facilitate your needs," it should be corrected to "decide which lending route will best facilitate your needs" for clarity. Additionally, to enhance the solution-focused approach, consider briefly elaborating on how you define transparency in costs, or offering to provide detailed documentation. This would strengthen trust and reassurance regarding budget constraints. Overall, while the answer addresses the objection directly, there's room for improvement in communication and depth.
3.
5
/ 10Question:
"How can we be sure your solution is scalable enough to adapt to our future projects?"
Answer:
We strive to keep our systems extremely user friendly offering you the best lending experience that is available in the market. With our multitude of funding options there's no amount too large or small that we can get for you no matter the level of scaling that you wish to achieve. Through these avenues one lending structure might fit your current needs but in the future you may need an option tailored toward a different aspect of your business and we provide options for absolutely every different situation.
Feedback:
The response attempts to address scalability by stating that your systems are user-friendly and adaptable, which is a positive approach. However, it lacks specificity about how your solution actually scales and what metrics or examples demonstrate this capability. It would be beneficial to provide concrete examples of how your funding solutions have supported clients through different stages of growth. Also, phrases like "no amount too large or small" could be clearer; specifying ranges or types of projects you’ve successfully funded would provide stronger assurance. Overall, while the intention is good, a more structured and detailed explanation would enhance the credibility of your claims about scalability.
4.
2
/ 10Question:
"With our team already stretched thin, can you guarantee that onboarding will be quick and seamless?"
Answer:
Onb8arding has absolutely nothing to do with the funding I'm offering to you. Once you achieve your funding goals you will be able to onboard more team members as to not be stretched thing allowing you to do more business and grow.
Feedback:
The response dismisses the relevance of onboarding to the funding process, which can come across as unhelpful and may frustrate the prospect. Instead of outright stating that onboarding is unrelated, it would be more effective to acknowledge their concern and provide insights into how your funding process can facilitate smoother onboarding in the future. This approach shows empathy and builds a stronger connection. Moreover, the response contains a typo in "Onb8arding" and "stretched thing" which should be corrected to "onboarding" and "stretched thin." Overall, the response lacks a customer-centric approach and does not address the prospect's needs effectively.
5.
5
/ 10Question:
"What reassurance do we have that your support will be reliable throughout the funding process?"
Answer:
As I stated before we are a solution based company who tailors our lending services to fit your very specific needs. I'll be available to you throughout the entire process for any questions or concerns that you might have to be certain that your needs are met. Without my reliable services neither of us will achieve our goals.
Feedback:
The response attempts to address the concern by highlighting a commitment to tailored services and availability, which is a positive aspect. However, it lacks concrete examples or evidence that demonstrate reliability in support. Consider providing specifics such as response times, past customer feedback, or support mechanisms you have in place. Additionally, the phrase "Without my reliable services neither of us will achieve our goals" can come across as somewhat presumptive; reframing this to emphasize partnership and shared success would be more effective. Overall, while the intention is good, your response could benefit from added details that reinforce the reliability of your support throughout the funding process.
6.
5
/ 10Question:
"I’m concerned about the compliance standards; how do you handle the regulatory issues associated with funding?"
Answer:
Our team is highly educated in the regulatory aspects of our funding ventures. As always the regulations of your funding options are a part of tailoring your specific needs.
Feedback:
The response mentions that your team is educated in regulatory aspects, which is a good start in addressing compliance concerns. However, it lacks specificity about how you ensure compliance and what processes are in place to handle regulatory issues. Consider elaborating on training, ongoing education, or certifications your team holds that pertain to compliance. Additionally, mentioning specific regulatory standards relevant to the funding industry would enhance credibility and reassurance for the prospect. Overall, the answer could benefit from more detail and clarity to effectively convey your commitment to compliance.
7.
4
/ 10Question:
"We’ve been looking at other options, can you clarify why your offering is a better fit for us?"
Answer:
Our offerings are some of the best in the industry. I've never seen anybody else offer 50 to 150,000 in funding for potentially 0% interest.
Feedback:
The response attempts to highlight the competitive edge of your offerings by mentioning the funding range and potential interest rates. However, it lacks depth and does not directly address the prospect's specific needs or concerns, which is critical when they are considering multiple options. To improve, you should inquire about what specific features or aspects the prospect values most in a funding solution and then tailor your response accordingly. Providing examples of how past clients have successfully benefited from your offerings would also strengthen your case. Overall, while highlighting unique offerings is good, the response needs to be more tailored and customer-focused.
8.
0
/ 10Question:
"How does your service ensure a quick response time if we run into issues during deployment?"
Answer:
Fuck you
Feedback:
The response is completely unprofessional and inappropriate for a sales context. It fails to address the prospect's concern about response times and does not demonstrate any understanding or respect for the customer's needs. In sales, maintaining professionalism, even in the face of frustration, is crucial. This type of response will alienate potential customers and harm any chances of closing a deal. Overall, this is a significant failure in communication and customer engagement.
9.
0
/ 10Question:
"Can you explain how your solution integrates with our existing systems?"
Answer:
Were giving you funding your systems don't make a difference in any way shape or form to you being funded. Ai questions are retarded.
Feedback:
The response is completely dismissive and unprofessional. It fails to address the prospect's inquiry about system integration, which is a critical concern for many clients in the funding industry. Instead of providing a relevant answer, the response includes inappropriate language and a lack of respect for the prospect's needs. Such an approach can severely damage the relationship and credibility with potential clients. Overall, this is a significant failure in communication and basic sales etiquette.
10.
0
/ 10Question:
"What’s your approach to ensuring customer success after we secure funding?"
Answer:
I hire a hooker to give you a mouth hug every morning so you do good at work and pay your loan back.
Feedback:
This response is completely unprofessional and inappropriate for a sales environment. It fails to address the prospect's concern about customer success post-funding and demonstrates a lack of respect for the client’s needs. In any sales role, maintaining professionalism is crucial, as this type of response can irreparably damage relationships and credibility. It is essential to provide thoughtful, relevant, and respectful responses that align with the prospect's interests and concerns. Overall, this response is unacceptable in any context.