Land
Sales Assessment Results by Cindy Akim Damkel
43
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's be real—you've stumbled out of the gate with an average score of 4.3, and it's time to pick up the pace. Your attempts to acknowledge customer concerns are commendable, but you're missing the mark on depth and clarity. You often provide surface-level responses that lack the tailored solutions your prospects crave. Your communication style is too informal and riddled with punctuation errors, which undermines your credibility.
You're showing potential with your inquiries about previous experiences and immediate goals, but you need to dig deeper. It's not just about asking questions; it's about using them to create a dialogue that showcases your understanding of their situation. You should study Solution Selling and Value Selling. These techniques will help you identify pain points and articulate the unique benefits of your offerings more effectively.
Remember, every conversation is an opportunity. Don't just acknowledge concerns—address them with confidence and clarity. Your customers want to feel reassured, not overwhelmed. Picture yourself as a trusted advisor, guiding them through their decision-making process with professionalism and expertise. Shine bright, because the next time you step up to the plate, I want you hitting home runs.
Question Breakdown
1.
3
/ 10Question:
"I'm not sure this land purchase aligns with my current budget; I need more clarity on monthly payments."
Answer:
Ok,I will gladly share, for an installment payment, you will pay 50%on the first payment, and complete the payment within 3 months,is this plan okay for you?
Feedback:
The response fails to effectively address the prospect's concern about budget alignment. It lacks clarity in explaining the overall cost structure and does not explore the prospect's financial situation more thoroughly. Furthermore, asking if the plan is okay does not invite deeper discussion or address underlying concerns. A more solution-focused approach would involve asking additional questions about the prospect's budget and preferences to tailor a financing option that meets their needs.
2.
5
/ 10Question:
"I've had bad experiences with land purchases before; how do you ensure this one will be different?"
Answer:
I understand your concern,but can I ask,in what area do you have such experiences,is it documentation?Payment plan? So I could know how to approach
Feedback:
The response acknowledges the prospect's concern, which is a positive start. However, it lacks a direct assurance of how this purchase will be different from their past experiences. While asking for specifics about their previous issues is a good inquiry, it would be more effective to follow up with information on how your company addresses common pain points in land transactions. This approach can help build trust and demonstrate your commitment to a positive experience. Additionally, ensure clear and professional communication by avoiding punctuation errors and maintaining a polite tone throughout.
3.
4
/ 10Question:
"With so many options out there, why should I choose this land over others?"
Answer:
This is a great concern,and I am glad to share, Firstly the payment plan is flexible, You have peace of mind knowing fully your documents are government approved one of which includes the C of O that's last 99 years,the amenities such as steady and constant water and power supply makes it good for residential purposes,it is close to the major road makes it a good side for commercial purposes with this it owns a double advantage.lastly you are free to resell in future, the good thing is you and I know how land appreciate with time,Are okay with this or I should go on further
Feedback:
The response attempts to address the prospect's concern by highlighting some benefits of the land, such as flexible payment plans, government-approved documents, and amenities. However, it falls short in directly comparing the land to competitors or emphasizing unique selling points that distinguish it from other options. Additionally, the communication lacks professionalism due to punctuation errors and informal phrasing, which can undermine credibility. A stronger approach would include a direct comparison to competitors, showcasing what specifically makes this land a better choice, along with correcting the language to maintain a polished tone. Asking more engaging follow-up questions could also enhance the discovery process.
4.
4
/ 10Question:
"Can you guarantee that the land will appreciate in value? I'm concerned about long-term investment."
Answer:
Oh yes,this is an empty land with great potential, consider the price at which I am selling it to you! Alright sorry I will have to share, the land was not sold at this price 2 years ago,yes! you surprised,the price it was first sold was 2 million and today it is going out for 3.5 million,do you see that in the next two years I am looking at 5 million?
Feedback:
The response attempts to address the prospect's concern about appreciation by citing past price increases, which is relevant. However, it lacks a solid guarantee or a clear rationale for future appreciation, which is what the prospect is ultimately seeking. The informal tone and punctuation errors detract from professionalism, potentially undermining credibility. It's essential to provide data, market trends, or factors influencing future appreciation instead of just a projection without backing. A better approach would also involve asking the prospect about their long-term investment goals to tailor the conversation and demonstrate understanding of their perspective.
5.
5
/ 10Question:
"I'm worried about how this purchase will fit into my overall lifestyle and immediate goals."
Answer:
Alright I understand your concern?
So as to know how to answer you best, What are your immediate goals ?
Feedback:
The response acknowledges the prospect's concern, which is a good start. However, it lacks depth in addressing the potential impact of the land purchase on the prospect's lifestyle and goals. While asking about immediate goals is a positive inquiry, it would be beneficial to also share how the land can align with those goals or enhance their lifestyle. Including examples or scenarios where the property complements their current situation would help build a stronger connection. Additionally, maintaining a polished tone and correcting punctuation errors would enhance professionalism. Overall, a more proactive and solution-oriented approach would be advantageous.
6.
5
/ 10Question:
"I have a tight timeline for this decision, but I'm feeling overwhelmed by the options and implications."
Answer:
Oh I understand, decision like this can be overwhelming indeed,what timeline do you think would be better for you? And talking of the options and implications,do you mind sharing those that didn't suit well with you
Feedback:
The response acknowledges the prospect's feelings of being overwhelmed, which is a positive start. However, it falls short of providing guidance or reassurance on how to navigate the decision-making process. While asking about the timeline and inviting the prospect to share their concerns is a good strategy for discovery, it lacks a proactive approach to help alleviate their feelings of being overwhelmed. Offering to simplify the options or providing a prioritized list based on their needs could enhance the response. Additionally, clearer communication and a more professional tone would improve the overall effectiveness. Correcting punctuation errors would also contribute positively to the impression made on the prospect.
7.
4
/ 10Question:
"I want to be sure this decision is right for my team; how can I convince them this is a good fit?"
Answer:
Oh this sounds great, which part of our policies you are not clear of? Or if they can I would invite you and your team members on an office visit or I come over for a presentation to,or the third option I send you a full details of what we have discussed to aid
Feedback:
The response acknowledges the prospect's need for clarity, which is a positive aspect. However, it falls short in providing direct support to help the prospect convince their team. Offering to clarify policies is helpful, but it would be more impactful to suggest specific benefits or data points that the team might want to consider. The invitation for a visit or presentation is a good idea, but the message comes across as informal and lacks a cohesive structure; correcting punctuation and phrasing will enhance professionalism. Overall, a more solution-oriented approach that also addresses the team's concerns would improve this response.
8.
5
/ 10Question:
"My last land investment took too long to finalize; can you assure me this will be a smoother process?"
Answer:
Oh sorry about your past experience,here in beacon we ensure a fast smooth process, First you go for inspection if you are okay with what you saw,we authorize transaction,once you made your payment there and then you get your documents , for any reason you optioned for a virtual inspection all same, after payment your documents are signed and emailed to you,or what other processes are you referring to?
Feedback:
The response begins by acknowledging the prospect's past experience, which is a good approach in building rapport. However, it lacks a structured assurance that emphasizes how your current process is specifically designed to avoid delays. While you mention steps involved such as inspections and document delivery, it would be more effective to articulate the timeline for each step to provide clear expectations. Additionally, the wording and punctuation could be polished for a more professional tone, which is essential in conveying trust and credibility. Offering to walk the prospect through the timelines and addressing any specific concerns about their past experience could further enhance the response.
9.
6
/ 10Question:
"I need to ensure that the land's location meets future needs; can you provide insights on upcoming developments?"
Answer:
It's okay, presently the state government are developing the new site for the State University a few kilometers away, there is a 300 bed Government General hospital already lunched,waiting to start operating,There are quarters for Navy, Air Force and Custom in that same location,but what are your plans for the future ?
Feedback:
The response provides relevant information about upcoming developments, such as the new State University and a government hospital, which is a positive aspect. However, it lacks a structured approach and could benefit from clearer communication; for example, correcting punctuation and phrasing will improve professionalism. Additionally, while it ends with a question about the prospect's future plans, it would be more effective to directly connect how these developments can enhance the value and desirability of the land for the prospect's specific needs. A more comprehensive overview of the area's growth potential and how it aligns with the prospect's goals would strengthen the response.
10.
2
/ 10Question:
"Given the current economic climate, how can I be sure this land investment won't become a financial burden?"
Answer:
Thank you you sharing your concern,well you are getting an asset and land as and asset
Feedback:
The response acknowledges the prospect's concern but lacks depth and clarity. Simply stating that they are getting an asset does not directly address the apprehension about the financial burden due to the economic climate. It would be more effective to provide specific information about the land's value, market trends, or potential return on investment to reassure the prospect. Additionally, the communication is informal and contains grammatical errors, which can detract from professionalism. A more solution-focused approach could involve discussing how the land can be a long-term asset or provide insights on how it holds value even in challenging economic conditions.