Cars
Sales Assessment Results by Pete Yoder
29
Needs Improvement
10 questions
Maximum score: 100
Completed in
This performance is concerning, and it's clear you're struggling to connect with prospects on a deeper level. The consistent feedback highlights a lack of specificity, depth, and professionalism in your responses. You seem to have a casual tone that does not inspire confidence, and that’s a problem when you’re trying to build trust with potential customers. Your strongest attempts involved acknowledging concerns, but without concrete data and structured solutions, those efforts fall flat.
Moving forward, focus on honing your skills in solution-focused selling and the consultative selling technique. These approaches will help you structure your conversations and provide tailored solutions that address the specific needs of your prospects.
Remember, selling isn't just about talking—it's about listening, understanding, and responding with precision. Your takeaway should be this: when a prospect presents a concern, don’t just respond; engage them with questions that dive deeper into their needs. Your goal is to not only provide answers but to demonstrate that you truly understand their situation and can offer valuable insights. Get to work on this, and let's see you turn this around.
Question Breakdown
1.
1
/ 10Question:
"I'm concerned about the overall cost of ownership—can you break down the long-term expenses for maintenance and repairs?"
Answer:
Yes absolutely! I’m glad you asked here’s the price of one oil change etc. dadadaa
Feedback:
The response lacks depth and fails to address the prospect's concern comprehensively. It only mentions the price of an oil change without providing a breakdown of long-term costs, which is crucial for understanding overall ownership expenses. Additionally, the tone is too casual and does not inspire confidence. More detailed information and a structured approach to discussing all maintenance and repair costs would have been more effective. No questions were asked to engage the prospect further or show curiosity about their specific needs.
2.
5
/ 10Question:
"How does your vehicle's reliability compare to the competitors in the same class?"
Answer:
Hyundai is second or third in reliability right below Toyota, but they offer a better warranty, which means they believe in taking care of their customers and stand behind their vehicles
Feedback:
The response addresses the reliability comparison by stating Hyundai's position in relation to Toyota, which is a good start. However, it lacks specific data or metrics to substantiate the claim, which would enhance credibility. Additionally, while mentioning the warranty is beneficial, it could be improved by elaborating on how this warranty translates into value for the customer in terms of potential savings or peace of mind. The tone is somewhat casual; a more professional approach would inspire greater trust. Lastly, it would be beneficial to ask follow-up questions to gauge the prospect's specific concerns regarding reliability and how it impacts their purchasing decision.
3.
3
/ 10Question:
"The project timing is tight; can we ensure timely delivery and support once we finalize our choice?"
Answer:
I will work extra hard to assure you that everything will be done in a very timely manner!
Can I have the paperwork ready to go when you get here?
Feedback:
The response attempts to address the concern about tight project timing with a promise of hard work, but it lacks specific details or commitments that would provide reassurance to the prospect. Simply stating that you will work hard is vague and does not instill confidence in your ability to meet deadlines. It's important to outline concrete steps or processes that will ensure timely delivery and support, such as a timeline of milestones or dedicated resources. Furthermore, asking about the paperwork is not relevant to the objection raised; instead, it would be beneficial to ask clarifying questions that demonstrate understanding of the prospect's timeline and specific needs. Overall, the approach could be more structured and solution-focused.
4.
2
/ 10Question:
"Given the current economic climate, how do you justify the investment in a new fleet?"
Answer:
at the end of today is gonna be what works best for you and your business! If you just look at what your getting for the investment, looking at what you told me earlier this is definitely a no brainer for you!
Feedback:
The response lacks specificity and fails to provide a clear justification for the investment in a new fleet, particularly in light of the current economic climate. While it attempts to reassure the prospect by framing it as a 'no brainer,' it does not effectively address potential concerns regarding cost, ROI, or long-term value. Furthermore, it does not acknowledge the prospect's situation or the implications of the economic climate on their decision-making. Asking probing questions to understand their specific needs and financial constraints could have strengthened the response. Overall, the tone comes off as overly casual and does not instill confidence in your ability to provide a thoughtful, strategic justification for the investment.
5.
3
/ 10Question:
"What guarantees can you provide about the resale value of these cars in a few years?"
Answer:
You’re right obviously cars do depreciate in value! If they didn’t the world would be in a different place, with this brand and what they are known for it’s easy to see that the value will still be really good in 5 years
Feedback:
The response acknowledges that cars depreciate, which is a good start, but it lacks specific guarantees or data about the resale value of the cars in question. Simply stating that the brand is known for maintaining value is too vague and does not provide the prospect with concrete evidence or metrics to support the claim. It would have been more effective to include historical resale value percentages, comparisons with competitors, or testimonials from previous customers. Additionally, the tone is overly casual and does not instill confidence in the expertise of the salesperson. A more structured response that outlines specific factors contributing to resale value while inviting further questions would enhance the response significantly.
6.
4
/ 10Question:
"I need to understand how your service levels measure up against our current vendor. Can you provide specifics?"
Answer:
I’m glad you asked! We believe in taking care of the customer after the sale more than anything you will be part of the family
After you first purchase you will automatically be a vip customer with that you get all this (lifetime flat repair free maintenance etc.)
Feedback:
The response acknowledges the prospect's question about service levels, which is positive. However, it lacks specific details that would allow for a direct comparison with the current vendor. Simply stating the VIP customer benefits does not provide a comprehensive picture of service levels, such as response times, support options, or service coverage. Moreover, the tone feels informal and fails to establish a professional rapport. Including metrics or examples of customer satisfaction would enhance credibility and provide better value to the prospect. It would also be beneficial to ask follow-up questions to further explore the current vendor's service levels and understand the prospect's specific needs. Overall, the response could be clearer, more detailed, and more structured.
7.
2
/ 10Question:
"What would be the impact on our operational efficiency if we decide to switch to your vehicles?"
Answer:
Better warranty, you’re taken care of with all your vehicle needs! customer service like no other etc.
Probably say something different! Honestly
Feedback:
The response fails to directly address the prospect's concern about the impact on operational efficiency when switching vehicles. Instead of providing a relevant analysis or examples of how the vehicles could enhance efficiency, it only vaguely mentions a better warranty and customer service without linking them to operational benefits. Furthermore, the tone comes across as casual and unprofessional, which undermines credibility. Offering specific data, metrics, or case studies related to operational improvements from current customers would have significantly strengthened the response. Additionally, it lacks any invitation for further discussion or clarification of the prospect's specific operational efficiency needs, which would have encouraged a more collaborative approach.
8.
2
/ 10Question:
"I need to know more about the integration capabilities with our current systems—how seamless will this transition be?"
Answer:
Auctally with this system, let me show you how insanely easy this can be dadada
Feedback:
The response fails to adequately address the prospect's concern about integration capabilities with their current systems. By merely stating that the system is 'insanely easy,' it lacks specific details that would reassure the prospect about the smoothness of the transition. Additionally, the casual tone and informal language detract from the professionalism needed in this context. A more effective approach would involve elaborating on the integration process, mentioning any tools or support available, and perhaps providing examples of successful transitions with other clients. Furthermore, it would have been beneficial to ask follow-up questions to better understand the prospect's current systems and integration needs, fostering a more collaborative dialogue.
9.
4
/ 10Question:
"Can you offer flexibility in payment terms, especially considering our budget cycle?"
Answer:
I will assure to get you the best monthly payment possible! I will work with the bank to get you the absolute best rate to get your payment as low as possible
Feedback:
The response attempts to address the concern regarding flexibility in payment terms by focusing on obtaining the best possible monthly payment and interest rate. However, it lacks specific details about the payment terms, such as options for down payments, installment plans, or other negotiable components that could provide real flexibility for the prospect. The assurance to work with the bank is a positive note but does not convey a proactive approach or the ability to tailor solutions to the prospect's unique budget cycle. Additionally, the tone could be improved to sound more professional and confident. Asking the prospect about their current payment terms or budget constraints would demonstrate curiosity and a collaborative approach, enhancing the effectiveness of the response.
10.
3
/ 10Question:
"How do you address the concerns around future technology evolution in your models?"
Answer:
I understand your concern and I agree that’s something to consider! But we all can agree that nothing has ever stayed the absolute same, what we have right now we know it works! This brand will always assure that you get the best of both worlds
Feedback:
The response acknowledges the prospect's concern about future technology evolution, which is a positive aspect. However, it fails to provide concrete details or examples of how the brand is addressing technological advancements or ensuring compatibility with future innovations. The statement, 'nothing has ever stayed the absolute same,' is vague and does not reassure the prospect about the brand's proactive approach to technology. Additionally, the tone is somewhat casual and does not inspire confidence in the brand's commitment to ongoing improvements. A more effective response would include specific initiatives the brand is undertaking to stay current with technology trends and how that benefits the customer. Asking the prospect about their specific technology concerns could have also enhanced engagement and understanding of their needs.