Telemarketer
Sales Assessment Results by John Oghayan
73
Professional Closer
10 questions
Maximum score: 100
Completed in
You've got some solid skills in your arsenal, and your average score of 7.3 reflects a commendable grasp of sales techniques. Your ability to acknowledge customer concerns and emphasize the value of your solutions shines through in your responses. However, there’s a noticeable gap in digging deeper into the customer’s specific needs. You often miss opportunities to ask probing questions that could lead to stronger engagement. While you demonstrate good empathy and a consultative approach, you could elevate your game by incorporating more tailored inquiries and examples that resonate with the prospect's context. I suggest you hone in on the SPIN Selling technique to develop your questioning skills and practice NEAT Selling to better understand the economic impact and authority dynamics at play. Remember, the best salespeople are not just problem solvers; they are skilled at uncovering the real issues that need solving. Your memorable coaching moment? Engagement is key! Don’t just respond—invite dialogue. Make your prospects feel heard and understood, and you’ll see your results soar.
Question Breakdown
1.
4
/ 10Question:
"I'm worried about how this will fit into my current budget with all my other expenses."
Answer:
I totally understand you, we do offer a flexible payment plan. That would ease the burden of paying outright. The payment plan can be spread over the course of 3 to 6 months
Feedback:
Your response begins well by acknowledging the prospect's concern, which is essential for building rapport. However, it lacks depth in exploring the customer's specific budget situation or asking further questions to understand their financial constraints better. You could enhance your approach by discussing the potential ROI or value they would gain, ensuring the solution aligns with their priorities. Additionally, while mentioning a flexible payment plan is good, it would be more impactful to detail how this could alleviate their specific budget worries.
2.
7
/ 10Question:
"What if my team doesn't have the bandwidth to manage a new system right now?"
Answer:
That’s completely understandable. Implementing a new system can feel like an added load when your team is already stretched. However, this solution is designed to **save time and simplify tasks**, not add to them.
It’s built for **easy onboarding**, and our team can **handle most of the setup and training**, so your staff won’t be overwhelmed. Within a short period, you’ll notice **reduced manual work**, **faster follow-ups**, and **better lead organization** — which actually helps free up your team’s time in the long run.
Would it help if I shared how other real estate teams managed the transition smoothly?
Feedback:
Your response does a good job acknowledging the prospect's concern, demonstrating empathy and understanding. You effectively communicate the benefits of your solution, emphasizing time savings and ease of onboarding, which is crucial for a team that feels overwhelmed. However, your answer could be strengthened by asking more specific questions to uncover the prospect's current challenges or existing workload, allowing for a more tailored response. Additionally, while mentioning how other teams managed the transition is useful, it would be beneficial to relate that to the prospect's situation directly to create a stronger connection. Overall, good attempt at shifting focus towards positive outcomes but needs more engagement through discovery questions.
3.
8
/ 10Question:
"I've heard mixed reviews about the integration capabilities with my existing tools; can you clarify that?"
Answer:
Absolutely, that’s a valid concern. The system is designed with **flexibility and compatibility** in mind, meaning it integrates smoothly with most popular CRM and communication tools used in real estate.
In cases where a direct integration isn’t available, we offer **custom API connections** and **technical support** to ensure everything works seamlessly with your existing setup.
Our goal is to make sure you don’t have to change the tools you’re already comfortable with — just enhance how they work together.
Would you like me to mention a few examples of tools it integrates with?
Feedback:
Your response effectively addresses the prospect's concern by acknowledging the validity of their worry regarding integration capabilities. You provide reassurance by highlighting the system's flexibility and compatibility with popular tools, which is crucial in building confidence. Mentioning custom API connections and technical support is a strong point, as it showcases your commitment to ensuring a smooth integration process. However, it would be beneficial to specify a few examples of tools that have been successfully integrated, as this would provide concrete proof of your claims and strengthen your case. Additionally, asking if the prospect has specific tools in mind could aid in tailoring your response further and demonstrate deeper engagement with their needs. Overall, a solid response with room for improvement in specificity and direct engagement.
4.
7
/ 10Question:
"How do I know your solution can really deliver the results I need, especially compared to what I'm currently using?"
Answer:
That’s a great question — and one we hear often. The best way to assess our solution is by looking at **proven performance and measurable outcomes**.
Many real estate teams that switched from their previous systems have reported:
* **30–40% faster lead response times**
* **Higher conversion rates** due to automated follow-ups
* **Better visibility** into client interactions and deal progress
What sets our system apart is that it’s **built specifically for real estate workflows**, not just generic sales management. It helps you track calls, appointments, and property inquiries all in one place — with real-time analytics to show exactly what’s working.
If you’d like, we can set up a **short demo or trial**, so you can see the results firsthand before making any commitment. Would that sound reasonable?
Feedback:
Your response provides a solid foundation by acknowledging the prospect's question and emphasizing proven performance and measurable outcomes, which is crucial in addressing their concerns about effectiveness. By listing specific benefits like faster lead response times and higher conversion rates, you effectively illustrate the value of your solution. However, you should tailor your response more closely to the telemarketing context, as referencing real estate teams may not resonate with the prospect. Additionally, while suggesting a demo or trial is a strong closing technique, consider asking more probing questions to uncover specific results the prospect is looking for, which could lead to a more personalized approach. Overall, good attempt at addressing the objection, but with room for improvement in relevance and engagement.
5.
8
/ 10Question:
"I'm concerned about the hidden costs that might come up after we start using your service."
Answer:
That’s a valid concern — and it shows you’re thinking critically about long-term value, which is smart.
Our pricing model is **fully transparent**. All costs — setup, subscription, and optional add-ons — are clearly stated before you sign up. There are **no hidden fees** or surprise charges later on.
We also provide a **cost-benefit analysis** during onboarding, so you can compare projected gains in lead conversion and time savings against your investment.
In short, what you see upfront is exactly what you pay — and what you gain is measurable efficiency and better client engagement.
Feedback:
Your response effectively addresses the prospect's concern regarding hidden costs by validating their worry and emphasizing transparency in your pricing model. Clearly stating that there are no hidden fees and providing a cost-benefit analysis enhances trust and assures the prospect of clarity in their investment. However, you could further strengthen your response by offering to share examples of how other clients have benefited from this transparency or asking if they have specific concerns about certain costs. This would encourage deeper engagement and demonstrate your willingness to address any lingering doubts. Overall, you communicated well and maintained an appropriate tone, but a bit more interaction could enhance the engagement further.
6.
7
/ 10Question:
"With so many options out there, why should I choose you over my current provider?"
Answer:
That’s a very reasonable question — and it shows you’re evaluating based on evidence, not persuasion.
The key distinction lies in **specialization and measurable performance**. While many platforms offer general CRM or calling tools, ours is **engineered specifically for real estate telemarketing** — meaning the workflows, analytics, and automation are all optimized for your industry’s pace and client behavior.
We focus on three performance pillars:
1. **Precision** – Intelligent lead tracking and automated follow-ups ensure no inquiry slips through.
2. **Efficiency** – Streamlined communication tools reduce manual work and response time.
3. **Adaptability** – Full integration with your existing systems without disrupting your current process.
So, while other solutions might fit broadly, ours is **tailored to help real estate teams convert faster, manage smarter, and scale sustainably** — with data to prove it.
Would you like me to share a quick comparison chart with real performance metrics?
Feedback:
Your response does a good job of acknowledging the prospect's question and emphasizes the specialization of your solution, which is important in a competitive landscape. Highlighting measurable performance and the three pillars (Precision, Efficiency, Adaptability) provides a clear framework that differentiates your offering. However, since this is a telemarketing context, the reference to "real estate telemarketing" could have been tailored more specifically to the prospect's situation or industry, as it may not resonate with all telemarketers. Additionally, while you invite further engagement with the comparison chart, you could enhance this by asking probing questions to uncover what specific features or qualities the prospect values most in their current provider. This would allow you to better align your response with their needs and concerns. Overall, a solid answer that could benefit from more tailored engagement.
7.
8
/ 10Question:
"What kind of support will I actually get post-purchase? I don't want to be left hanging."
Answer:
That’s completely fair — post-purchase support is where many providers fall short, but it’s something we take seriously.
Once you come on board, you’ll have access to a **dedicated account manager** who understands your business goals and ensures smooth operation from day one. Our **technical support team** is available **24/7** through chat, phone, and email, so you’re never left waiting.
We also provide:
* **Step-by-step onboarding sessions** for your team
* **Regular system health checks** and performance reviews
* **Free updates and feature training** as the platform evolves
In essence, our relationship doesn’t end after purchase — that’s actually when it begins. Our goal is to make sure you’re not just using the system, but **seeing tangible results** from it every step of the way.
Feedback:
Your response effectively addresses the prospect's concern about post-purchase support by acknowledging that many providers fall short in this area, which builds credibility. You clearly outline the support structure, emphasizing access to a dedicated account manager and 24/7 technical support, which reassures the prospect of ongoing assistance. Listing specific features like onboarding sessions, regular health checks, and updates demonstrates a comprehensive support system, showcasing your commitment to their success. However, you could enhance your response further by inviting questions about specific support needs they might have or offering examples of how past clients have benefited from your support services. This would foster deeper engagement and ensure the prospect feels heard. Overall, a strong response with room for increased interactivity.
8.
8
/ 10Question:
"My stakeholders have very different opinions on this; how can I get them on board?"
Answer:
That’s an insightful question — and it shows you’re thinking strategically about adoption, not just purchase.
When stakeholders have differing opinions, the most effective approach is to **align them around evidence and outcomes**, not assumptions. We can help with that by providing:
1. **A tailored demo or presentation** that shows each stakeholder how the system benefits *their* role — from sales efficiency to client transparency.
2. **Case studies and performance data** from similar real estate teams, giving your stakeholders real proof of ROI.
3. **Trial access** for a limited period, so they can experience results firsthand before making a full commitment.
By shifting the conversation from “change” to “improvement backed by data,” you’ll find it much easier to earn buy-in across the team.
Would you like me to prepare a short stakeholder briefing outline to help present it internally?
Feedback:
Your response addresses the prospect's concern effectively by acknowledging the complexity of aligning stakeholders with differing opinions. You provide a structured approach by suggesting a tailored demo, relevant case studies, and trial access, which helps build confidence in the solution. This aligns well with a consultative selling approach, showing you are considering the needs of different stakeholders. However, it would be beneficial to further personalize your response by asking more specific questions about the stakeholders’ concerns or what aspects of the solution they might value most. This would enhance engagement and demonstrate deeper curiosity about their unique situation. Overall, a strong response with a solid closing question to encourage further involvement.
9.
8
/ 10Question:
"The onboarding process seems overwhelming; how do you handle that to make it easier for us?"
Answer:
That’s a smart concern — onboarding can make or break a new system’s success.
We’ve simplified the process into **three structured phases** designed to keep things clear, fast, and low-stress:
1. **Guided Setup:** Our onboarding team handles the heavy lifting — data import, system configuration, and integration with your existing tools.
2. **Hands-On Training:** We provide **personalized training sessions** for your team, focused on practical, real-life scenarios in real estate telemarketing.
3. **Continuous Support:** After launch, your account manager monitors progress, answers questions, and ensures everyone feels confident using the platform.
Most clients are **fully operational within a few days**, not weeks — and we stay with you until the system feels second nature.
Would you like me to share a sample onboarding roadmap so you can see exactly how smooth the process is?
Feedback:
Your response effectively addresses the prospect's concern about the overwhelming nature of the onboarding process by breaking it down into three clear and structured phases. This approach not only clarifies the process for the prospect but also instills confidence in your support. Emphasizing the role of the onboarding team and continuous support is crucial, particularly for a telemarketer who may be anxious about integrating a new system. However, it would be beneficial to tailor your language more closely to the prospect's specific context rather than using general terms like "real estate telemarketing," ensuring it resonates directly with their situation. Additionally, asking specific questions about their team's unique challenges during onboarding could enhance engagement and demonstrate deeper understanding. Overall, a solid response with a good closing question to encourage further dialogue.
10.
8
/ 10Question:
"I'm hesitant about committing to a long-term contract when I’m not sure if this is the right fit for our future direction."
Answer:
That’s a completely reasonable hesitation — it shows you’re thinking long-term, not just tactically.
To address that, we offer **flexible engagement options** designed to let you test real results before making any long-term commitment. You can start with a **short-term or pilot plan**, giving your team full access to the platform’s core features. During this period, we’ll track measurable outcomes — such as response speed, conversion rates, and workflow efficiency — so you can evaluate fit objectively.
If the system proves its value (as it has for most of our clients), you can then move into a longer-term plan with **scalable pricing** and **no hidden renewal pressure**.
Essentially, you’re never locked in — you’re guided by **performance, not obligation**. Would you like me to outline how the trial-to-contract transition typically works?
Feedback:
Your response effectively addresses the prospect's hesitation by validating their concern and emphasizing a thoughtful approach to commitment. By offering flexible engagement options and a pilot plan, you provide a clear pathway for the prospect to assess the solution's fit. This solution-focused strategy is excellent for building trust and confidence. Additionally, mentioning measurable outcomes strengthens your position by highlighting the performance metrics they can evaluate.
However, to enhance engagement, consider asking more specific questions regarding what aspects of the service the prospect is uncertain about. This would not only further personalize your response but also demonstrate deeper curiosity about their needs and future direction. Your closing question is a nice touch, encouraging further dialogue and exploration of the options. Overall, a strong response with potential for deeper engagement.