blinds and shades
Sales Assessment Results
38
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here: your performance is falling short of expectations. With an average score of 3.8, it's clear that you're missing the mark in several critical areas of sales techniques. Your attempts to address customer concerns often lack the depth and personalization that are essential for building trust and engagement. You need to move beyond vague reassurances; customers want specific solutions and a confident tone that communicates expertise and reliability.
The patterns are glaring—you're consistently casual when you should be professional, and your responses frequently lack clarity and structure. This is not just about providing answers; it's about creating an experience that makes customers feel heard, valued, and understood. You need to practice closing techniques that reinforce the value of what you're offering and invite further dialogue.
Consider diving deeper into techniques like Consultative Selling and Customer-Centric Selling. These will help you focus on understanding the customer's needs and providing tailored solutions. Also, brush up on Objection Handling Techniques to effectively address customer concerns and turn them into opportunities.
Here's your coaching moment: start treating every customer interaction like it's a high-stakes conversation. Get curious about their needs, and don’t shy away from showing confidence in your product. Remember, every customer wants to feel like they’re making a wise decision, so give them the assurance and clarity they deserve. Get to work on this—your future success depends on it.
Question Breakdown
1.
2
/ 10Question:
"I'm worried about how these blinds will fit with my existing decor and whether they'll actually look as good in my space as they do in the showroom."
Answer:
i'm sure they'll look just fine. There's any problems with with the way they turn out Costco will be more than happy to make you satisfied with your purchase
Feedback:
The response lacks depth and fails to address the customer's specific concern about how the blinds will fit with their existing decor. It does not provide any personalized reassurance or suggest any solutions, such as offering a consultation or providing samples. The communication is also somewhat casual and could benefit from a more confident tone. There is no closing technique used, nor does it explore the customer's needs further. Overall, it feels dismissive rather than engaging or collaborative.
2.
3
/ 10Question:
"I’ve heard some competitors offer a better warranty. How do yours stack up against that?"
Answer:
our blinds have a lifetime warranty limited we stack up. We have the best warrant one of the best warranties of all our competitors. Costco takes care of their customers, and if there will be a problem with the shades or blinds, they will rectify the situation as long as it's a manufacturer defect.
Feedback:
The response attempts to address the warranty concern but lacks clarity and structure. It uses vague phrases like "lifetime warranty limited" without specifying what limitations exist, which could confuse the customer. Additionally, the statement about Costco taking care of customers does not effectively compare the warranty features directly, nor does it highlight unique selling points. The tone is somewhat casual and could benefit from a more professional and confident delivery. The response also misses an opportunity to ask the customer about their specific warranty expectations or concerns, which would show active listening and curiosity. Overall, the answer is not sufficiently informative or engaging, and it does not employ any closing techniques to reinforce the value of the product.
3.
4
/ 10Question:
"What happens if I decide I don’t like the color or style after installation?"
Answer:
we take our time to go through all the colors, and if by chance you do not like the colors when they are installed, we will do our best to take care of the situation
Feedback:
The response acknowledges the customer's concern about dissatisfaction with the color or style after installation, but it lacks clarity and assurance. It would be more effective to specify what measures 'taking care of the situation' entails. Providing options such as exchanges, returns, or reinstallation would demonstrate a strong customer-centric approach. Furthermore, the response could benefit from a more confident and professional tone, ensuring the customer feels secure in their decision. Including a closing technique, such as encouraging the customer to share their preferences or inviting them to explore color options together, would enhance engagement and trust.
4.
4
/ 10Question:
"Can you guarantee that these shades will be easy to clean and maintain over time?"
Answer:
fabric on the shades, make them easy to clean. We encourage all customers to claim their shades professionally every 5 to 7 years after a purchase and the maintenance of the shades are very low maintenance and there hasn't been any complaints from any other customers about cleaning the shade
Feedback:
The response attempts to address the customer's concern about cleaning and maintenance but lacks clarity, structure, and assurance. It would be more effective to explicitly state the material and cleaning methods to convey ease of maintenance. The suggestion for professional cleaning every 5 to 7 years should be framed positively, perhaps highlighting that doing so prolongs the lifespan and appearance of the shades. Additionally, the phrase "there hasn't been any complaints" could be rephrased to sound more confident, such as "We have received positive feedback regarding the ease of cleaning from our customers." Including a closing technique that invites further questions or reassures the customer about their decision would enhance the engagement. Overall, the answer does not provide a strong, confident response that fully addresses the customer's concern.
5.
4
/ 10Question:
"I’m concerned about spending a significant amount right now, especially with other projects on the horizon. Can you justify the ROI for me?"
Answer:
Yes, I can understand that there are other projects that need to be done but right now there's a 15% discount on the blinds and that's only gonna be for the next two weeks the blinds will add value to your home. The ones you picked out a very elegant, but there's no pressure if you can't afford to spend that money on this product right now you can always call us at another time.
Feedback:
The response acknowledges the customer's concern about budget constraints, which is positive. However, it lacks a strong justification for the return on investment (ROI) that the blinds can provide. While mentioning a 15% discount is a good tactic to create urgency, it should be complemented by specific benefits, such as energy savings, increased property value, or aesthetic improvements that the blinds can bring. The phrasing "there's no pressure" may come off as too casual and could undermine the urgency of the discount. Instead, it would be more effective to confidently emphasize the long-term value and potential cost savings. Additionally, a closing technique that prompts the customer to consider the immediate benefits or ask further questions would strengthen the engagement.
6.
3
/ 10Question:
"How will your blinds reduce my energy costs, and can you show me some real examples?"
Answer:
well, I suggest two types of blinds, the solar shades, and the Cell shades. They both provide energy efficiency
Feedback:
The response identifies two types of blinds that can provide energy efficiency, which is a good start. However, it lacks depth in explaining how these specific products contribute to energy cost reduction. Providing concrete examples, such as statistics on energy savings or testimonials from customers who have benefited, would strengthen the argument. Additionally, the response could benefit from a more professional tone and structure, as well as a closing technique that invites further discussion or questions from the customer. Overall, this answer does not fully address the customer's request for real examples or detailed benefits.
7.
5
/ 10Question:
"I’ve been burned in the past with a vendor that promised too much but didn't deliver. Why should I trust your company?"
Answer:
The one thing I can say about Costco and Grey of Bryne's is that we stand behind our product. Costco stands behind its members, and Graber will do whatever it takes to satisfy a customer in their purchase. our company is not a company that does high-pressure sales. We tell you everything you need to know about the purchase about the product and we leave it up to you to make a decision whether or not you want to make the purchase we have a very good rating with the Better Business Bureau and if you go to the Costco website, you will see that the Graber product is highly rated and the customer satisfaction is excellent
Feedback:
The response attempts to build trust by highlighting the reputation of Costco and Graber, which is a positive approach. However, it lacks a personal touch and fails to directly address the customer's past negative experience. To strengthen the response, it would be beneficial to acknowledge the concern about being burned and provide specific examples of how your company has successfully addressed similar situations for other customers. Additionally, the response could benefit from a more structured and confident tone, reducing redundancy in phrases like "we tell you everything you need to know". Including a closing technique that invites the customer to ask further questions or share more about their past experiences would foster engagement and build rapport.
8.
5
/ 10Question:
"I like the features you mentioned, but I need more assurance that they'll actually be reliable in the long run."
Answer:
hi, what specific reliability were you looking to get with this purchase? Our assurances are well documented and as a Costco member there's no need to worry about your purchase. Also with the greater product is a lifetime limited warranty that they'll replace any of the blinds if there is a defect within the company obviously, if the cat rips the blinds, we don't take care of that but if you went to the website, you would see that there are many satisfied customers and if you have any other questions, I'd be glad to answer them
Feedback:
The response begins positively by asking for specifics about the customer's reliability concerns, which indicates a desire to engage and understand their perspective. However, it lacks a clear and structured assurance about the reliability of the products. While mentioning the lifetime limited warranty is a good point, it would be more effective to elaborate on what that entails, such as what is covered and for how long. The phrasing around the warranty could be clearer and more concise, avoiding unnecessary qualifiers like the cat example, which might detract from the professionalism of the response. Additionally, rather than directing the customer to a website, providing specific data or testimonials would strengthen credibility. Overall, the tone should be more confident, and incorporating a closing technique—such as inviting the customer to discuss their specific needs or concerns further—would help build rapport and trust.
9.
5
/ 10Question:
"I’m juggling a tight budget and competing priorities; can you help me justify this purchase in terms of immediate benefits?"
Answer:
yes, I understand about the tight budget it is difficult today for me and you what's the immediate benefits of this purchase will be energy savings because the blinds are professionally installed and fit perfectly on the window so it won't let any unwanted light in and keep the heat in and the cold out also, the blinds that you are about to purchase will add value to your home for they are beautiful and elegant and also with the discount that we have today on your Costco card, you will receive $800 back in your purchase of these blinds which gives a good incentive to have that done before the offer ends
Feedback:
The response begins by acknowledging the customer's budget concerns, which is a positive first step. However, it lacks clarity and structure, making it difficult to follow. While mentioning energy savings and the aesthetic value of the blinds is relevant, the explanation could be more concise and focused. Instead of listing multiple benefits in a long sentence, breaking them down would enhance understanding. The mention of an $800 discount is a strong point, but it should be framed as a limited-time opportunity to create urgency. Overall, the tone could be more professional, and incorporating a closing technique that invites further questions or encourages a decision would improve engagement.
10.
3
/ 10Question:
"If my team doesn't like the blinds after we install them, what options do I have for returns or exchanges?"
Answer:
historically, when someone doesn't like the blinds that have been installed Costco engraver and window therapy altogether Will see what can be done to make you happy with your purchase technically there isn't a return policy, but in the past all our customers have been satisfied with their purchase
Feedback:
The response attempts to address the customer's concern about returns or exchanges but lacks clarity and specificity. Stating that there isn't a return policy could create discomfort for the customer, so it would be beneficial to frame the response in a more positive light by discussing satisfaction guarantees or customer support options. Mentioning that past customers have been satisfied does not fully mitigate the customer's concern; instead, providing information on what actions can be taken if a customer is unhappy would be more reassuring. The tone is somewhat informal and could be more professional to instill confidence. Incorporating a closing technique that invites further discussion would enhance engagement and help establish a rapport with the customer.