Neuropathy Treatment for patients
Sales Assessment Results by Huck
78
Professional Closer
10 questions
Maximum score: 100
Completed in
You've consistently showcased your skills in building rapport and demonstrating empathy throughout your responses, which are critical elements in sales. Your ability to acknowledge concerns while providing credible solutions and statistics is commendable. Notably, your use of evidence-based results and the emphasis on long-term benefits effectively communicates value to your prospects. However, there’s an evident pattern: you often stop short of deeper engagement. Probing questions could elevate your conversations and provide you with richer insights into your prospects' specific fears and needs. To push your performance even higher, consider honing your skills in storytelling and customer-centric techniques. These can enhance your connection and personalization, turning solid responses into unforgettable ones. Remember, the goal is to not just respond but to create a dialogue that prompts prospects to open up. As you continue your journey, keep this in mind: selling isn’t about pushing a product; it’s about understanding the person behind the purchase.
Question Breakdown
1.
7
/ 10Question:
"I'm really worried about how this will fit into my monthly budget. Can you help me understand the payment options?"
Answer:
Absolutely and thank you for asking about our options to get started. Fitting this into your monthly budget is one of the first things we can figure out so that this feels comfortable for you. Most of our patients feel the same way which is why we have flexible payment options in order to help more people. We can find an option as low as $186 per month so you can get started without putting stress on your finances. Let's look at the treament plan that makes the most sense medically and then see what payment option fits best for you. Would it help if I showed you what those monthly payment options could look like based on either treatment option the doctor wrote for you?
Feedback:
Your response effectively acknowledges the concern about budget and demonstrates empathy, which is crucial. You provided a clear solution by mentioning flexible payment options and a specific figure, which adds clarity. However, you could enhance your response by asking more probing questions to understand the prospect's specific financial constraints better. While you initiated a collaborative approach by suggesting to look at treatment plans, consider providing a bit more reassurance about the treatment's value in relation to the cost. Overall, a solid response with room for improvement in engagement and value exploration.
2.
8
/ 10Question:
"I've heard about other neuropathy treatments that are cheaper. Why is yours better?"
Answer:
That's an understandable question and you're completely right there are lower cost options out there. The challenge is many of those treatments focus on short term symptom relief as opposed to addressing the underlying nerve damage. What sets our program apart is using the combination of doctor prescribed FDA cleared equipment as well as our metabolic protocol to stimulate nerve regeneration and improve long term function. 97% of our patients see long term improvement vs temporary relief. Would it help you if I went over various payment options with you so we can get you the long-term relief you need?
Feedback:
Your response effectively acknowledges the prospect's concern about cost and validates their thoughts, which demonstrates good active listening. You clearly differentiate your treatment by explaining its focus on long-term solutions rather than temporary relief, which is a key point of value. The statistic about 97% of patients seeing long-term improvement adds credibility to your claims and strengthens your argument. However, while you did a good job of outlining the benefits, you could further enhance your response by probing deeper into the specific reasons why the prospect is considering cheaper alternatives and how your offering aligns with their personal goals. Overall, a strong performance with some room for improvement in exploring customer needs more deeply.
3.
8
/ 10Question:
"What if I start this treatment and it doesn't work for me?"
Answer:
That's a completely understandable and common concern almost all of our new patients trying a new treatment want to know it will deliver results for them. The good news is that our program is evidence based and we've seen a 97% success rate with over 10,000 patients. We closely monitor your progress and if we're not seeing the results that we need to see we simply adjust the plan to maximize our outcome. Most patients find partial improvements starting in the first few months while we work toward resolving this in 9-12 months. Would it help if I went over the re-exam schedule to show how we monitor your results to make sure we are correcting the nerve damage as quickly as possible?
Feedback:
Your response effectively addresses the prospect's concern by acknowledging its validity and providing reassurance through evidence-based results. The statistic about a 97% success rate with over 10,000 patients adds significant credibility to your claims. You also demonstrate a commitment to monitoring progress and adjusting the treatment plan, which is important for building trust. However, you could enhance your response by exploring the prospect's specific fears about the treatment not working, which would help personalize your message further. Additionally, offering examples or testimonials from patients who experienced similar concerns and achieved positive outcomes could strengthen your case. Overall, a strong response with room for improvement in personal connection and storytelling.
4.
7
/ 10Question:
"I need to think about this more. Can you give me a reason to move forward today rather than waiting?"
Answer:
Absolutely, and I completely respect wanting to make the right decision for you and your family. The thing is neuropathy is a progressive disease that just gets more severe over time causing more pain, balance issues and loss of quality of life. We are already at 74% nerve loss. Permanent nerve damage occurs around 85%. The faster we begin the sooner we can stop this from getting worse and turn this around toward healing. Would it help you out if I went over what the treatment schedule would look like as well as the payment options to fit into your budget without overcommitting?
Feedback:
Your response effectively acknowledges the prospect's need for careful consideration, which demonstrates respect and understanding of their decision-making process. You provide a compelling reason to act now by highlighting the progressive nature of neuropathy and the urgency related to nerve loss, which adds a sense of importance to your offer. However, you could enhance your response by exploring the prospect’s specific hesitations or concerns about moving forward, as this would allow you to tailor your message further. Additionally, while you mentioned payment options, providing more specific information about how the treatment could fit into their budget could strengthen your case. Overall, a solid response that could benefit from deeper engagement and exploration.
5.
8
/ 10Question:
"How do I know this treatment won't disrupt my daily routine or lifestyle?"
Answer:
Yeah, that's a very valid concern. No one wants their life to be put on hold for treatment. The great thing about our program is that you do most of the treatments at home and can choose when to do them. A treatment only takes round 45 minutes twice a day from the comfort of your home. We will only see you in the office for around a half hour once a week leaving you a ton of time to continue your normal schedule. We are also very flexible with your weekly in office visit. If something comes up just let us know and we will figure out another time to get you in.
Feedback:
Your response acknowledges the prospect's concern about disruption to their daily life, which is an important aspect of building rapport. You effectively explain the convenience of the treatment by emphasizing that most sessions can be done at home and that they have control over their schedule. Mentioning the total time commitment helps to paint a clear picture of what to expect. However, you could enhance your response by providing more details about how this flexibility has benefited other patients, perhaps through a brief anecdote or testimonial. Also, consider probing further into any specific aspects of their routine they are worried about to tailor your response better. Overall, a solid performance with potential for deeper engagement.
6.
8
/ 10Question:
"I'm concerned about the long-term commitment. What happens if my situation changes?"
Answer:
That's a completely understandable concern Bill. Life can definitlely be unpredictable and the last thing we want is you to feel locked in and something come up. The great thing about our program is that it is flexible you will own the equipment and can start up again if for any reason it needs to be put on pause if your situation changes. For the in office treatments you will never lose them. We would just pick up where we left off if need be. This has happened in the past with patients needing emergency surgery or that have a life event we will work around it and continue the treatment when we can.
Feedback:
Your response effectively acknowledges the prospect's concern about long-term commitment, which demonstrates empathy and understanding. By explaining the flexibility of the program and the ownership of equipment, you provide a reassuring solution that addresses their fear of being locked in. Additionally, referencing past experiences with other patients who faced similar situations adds credibility to your claims. However, you could enhance your response by asking the prospect about their specific concerns regarding potential changes in their situation. This would allow you to tailor your reassurance even further and foster a more collaborative dialogue. Overall, a solid response with room for improvement in personal engagement and discovery.
7.
8
/ 10Question:
"Can you explain how quickly I can expect to see results? I can’t wait too long to feel better."
Answer:
Absolutely Bill and don't let the total healing time of 9-12 months concern you. Most of our patients feel relief within 2-4 weeks with a meaningful difference in pain and function in the first 3 months. Every patient is different and that's why we closely monitor your condition and make sure we are taking the steps to provide you the quickest healing time. I understand the pain wakes you up at night and you haven't been getting much sleep. The good news is that is usually one of the first things our patients report improving. The sooner we start the sooner we can get you feeling better.
Feedback:
Your response effectively acknowledges the urgency expressed by the prospect, which demonstrates empathy and understanding. By providing the timeline for potential relief — 2-4 weeks for initial improvements and a meaningful difference in 3 months — you set realistic expectations while also instilling hope. Mentioning that you monitor progress closely adds a reassuring element that the prospect will not be left to navigate this alone. However, you could further enhance your response by asking Bill about specific symptoms that concern him the most, which would allow you to personalize your message even more. Additionally, while you mention improvements in sleep, offering a testimonial or anecdote from similar patients could reinforce your claims. Overall, a solid performance with potential for deeper engagement and personalization.
8.
8
/ 10Question:
"I have a few other people I need to consult about this before I can make a decision."
Answer:
Yeah that makes complete sense Bill. It's important to get input from the people you trust and we find the patients with the strongest support system do the best in our program. The good news is we can provide you with all of the information you need to show them our plan of attack so they have a clear picture of where you're at now as well as the outcomes we're after and payment options. Since it is a lot of information we can even schedule a call with all the decision makers to go over everything so everyone understands and feels confident in what needs to be done. Would that work for you so everyone can give their input and be fully informed?
Feedback:
Your response effectively acknowledges the prospect's desire to consult with others, which demonstrates respect for their decision-making process. By validating the importance of having a support system, you build rapport and show understanding. Offering to provide all necessary information for their consultation is a proactive approach that can help facilitate their discussions. Moreover, proposing a group call with decision-makers is an excellent strategy to ensure everyone is on the same page and can express their concerns collectively. However, you could enhance your response by asking more probing questions about who they need to consult and what specific concerns they might have. This would allow you to tailor the information you provide better. Overall, a strong response with room for deeper engagement and personalization.
9.
8
/ 10Question:
"Can you provide any testimonials or success stories from people like me?"
Answer:
Absolutely we can and we do find that hearing from similar patients helps people to feel more confident in moving forward. I've been doing this awhile and can say that patients in similar situations to yours Bill, generally feel symptom improvement within 4 weeks. And it just keeps getting better regaining mobility and quality of life they haven't had in years. That is why I love my job! I can also give you patients phone numbers who have completed the program. Our mission is to help as many as possible and these patients have offered for anyone to contact them with questions. I can also share several stories and testimonials of patients just like you so we can see what worked for them and how allowing us to see the kind of results we can expect.
Feedback:
Your response effectively addresses the prospect's request for testimonials by affirming the value of shared experiences. By stating that patients often experience symptom improvement within 4 weeks, you provide a hopeful expectation that can encourage decision-making. Additionally, offering to share patient phone numbers and stories adds a personal touch, enhancing credibility and trust. However, to strengthen your response, consider asking Bill about specific aspects of the testimonials he's most interested in, which would allow you to tailor the stories you share for maximum relevance. Overall, a strong response with room for deeper engagement and personalization.
10.
8
/ 10Question:
"I'm a bit hesitant about the onboarding process. How complicated will it be?"
Answer:
Yeah, for sure, that is a completely understandable concern Bill. The last thing we want is a complicated start. The great news is our onboarding process has been developed to be as simple and seamless as possible for our patients. We provide you clear guidance in the at home treatment as well as your in office visits. We support you every step of the way and are always a phone call away for any of your questions or concerns. We want you to feel comfortable and confident from day one until the end of your care here. Would it help you out Bill if I went over the next steps in our onboarding process so you can get an idea of how straightforward it is?
Feedback:
Your response effectively acknowledges Bill's concern about the complexity of the onboarding process, demonstrating empathy and understanding. By stating that the onboarding is designed to be simple and seamless, you reassure him of a smooth transition. Providing details about the support available, such as clear guidance and the availability of help by phone, builds trust and confidence. However, while you ask if it would help to go over the next steps, you could further enhance your response by asking specific questions to gauge his understanding or any particular aspects he's concerned about. This could foster a more collaborative conversation. Overall, a strong response with room for deeper engagement.