Credit Repair
Sales Assessment Results
52
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real; your average score of 5.2 is a clear sign that you're treading water instead of swimming in the deep end of sales excellence. Your strongest techniques seem to be curiosity and a discovery approach, especially when you engage prospects by asking about their needs. However, your responses often lack depth and fail to effectively showcase the unique value your service provides. You're hitting the mark on engagement, but your tone comes off as defensive rather than reassuring, which is not going to win you any sales.
There’s a consistent pattern of missing opportunities to differentiate your service and provide compelling evidence of its value. Your tendency to rely on testimonials instead of specific, success-driven examples makes you sound like a broken record. You need to step up your game in objection handling; it’s not just about addressing concerns but doing so in a way that resonates and builds trust.
To elevate your performance, invest time in mastering the Challenger Sale and Value Selling techniques. These can help you challenge prospects’ thinking and articulate the unique value your service brings.
Here's your coaching moment: remember that every objection is an opportunity to showcase your expertise and build rapport. Shift your mindset from merely answering objections to engaging in meaningful conversations that explore solutions. If you can do that, you'll not only improve your score but also transform your relationships with prospects. Get after it!
Question Breakdown
1.
5
/ 10Question:
"We're looking at other credit repair services that claim to have a more established track record than yours."
Answer:
What attributes are you looking for in a company ???
If it’s testimonials ,
we have plenty of those.
Feedback:
The response addresses the objection by asking for specific attributes the prospect is looking for, which demonstrates curiosity and a discovery approach. However, it lacks a thorough exploration of the value your service provides compared to competitors. Simply stating that you have testimonials isn't enough; you should highlight unique advantages, success stories, or results that differentiate your service from others. Additionally, the tone could be more engaging and reassuring rather than defensive. Overall, while the engagement is a positive aspect, the response needs more depth in addressing the concern and effectively showcasing your value proposition.
To improve, consider adding a quick mention of your unique selling points before diving into the testimonials.
Score: 5
2.
4
/ 10Question:
"I'm concerned about whether your service can deliver the ROI we need within our budget constraints this fiscal year."
Answer:
If you are looking for results we’ve got plenty of testimonials. Results equals saved money on interest rates. Saved money on interest rates equals satisfaction guaranteed.
Feedback:
The response touches on the concern about ROI by mentioning testimonials, but it lacks depth in addressing the budget constraints specifically. It could benefit from a more detailed exploration of how the service can fit within the prospect's budget while still delivering value. Additionally, the communication is somewhat vague and could be more tailored to show a clear connection between the service and the potential savings. There is no closing technique applied or questions posed to further understand the prospect's specific needs and concerns. Overall, it fails to fully engage with the prospect's objection in a meaningful way.
3.
6
/ 10Question:
"With the ongoing changes in our company direction, I'm not sure if this is the right time to invest in credit repair services."
Answer:
Waiting could cost you alot of money. The best time to plant a tree is twenty years ago. The second best time is today. Let’s get you started so you can start saving money immediately.
Feedback:
The response effectively addresses the concern by highlighting the potential costs of waiting, which is a good tactic in sales. However, it could benefit from a more empathetic tone that acknowledges the prospect's uncertainty about their company's direction. The analogy about planting a tree is a nice touch, but it may come off as a bit cliché and could be perceived as dismissive of the prospect's situation. A more solution-focused approach would involve asking questions about their specific concerns and how credit repair can align with their current challenges. Overall, the response lacks a deeper exploration of the prospect's needs and feelings, which are crucial in consultative selling and relationship building.
Score: 6/10
4.
5
/ 10Question:
"Can you explain how your service aligns with our compliance requirements, especially given the sensitive nature of credit information?"
Answer:
Yes , absolutely. We take your privacy very serious. It’s one of our core values. We never actually have your social security number. So no one can compromise your personal information.
Feedback:
The response addresses the objection by emphasizing the importance of privacy and the fact that personal information is not stored. However, it lacks depth and specificity regarding how the service aligns with compliance requirements. A more effective approach would include mentioning specific compliance standards (like FCRA or GDPR) that the company adheres to, as well as explaining how these practices ensure the protection of sensitive information. The tone is appropriate, but the response could benefit from more clarity and detail. It missed an opportunity for curiosity and discovery by not asking if the prospect has specific compliance concerns or questions. Overall, it’s a decent start, but it needs more substance to fully reassure the prospect. Score: 5.
5.
6
/ 10Question:
"We have urgent priorities that take precedence over credit repair right now; how can you assure us that this won't be a distraction?"
Answer:
This is a done for you program. All we ask is for five minutes of your time per month.
Feedback:
The response addresses the concern about distraction by emphasizing the minimal time commitment required for the program, which is effective in alleviating fears of it being a burden. However, it lacks depth in exploring the prospect's urgent priorities or providing additional reassurance about how the program integrates seamlessly into their existing commitments. A more consultative approach could involve asking follow-up questions to better understand their specific priorities and how credit repair might actually support those objectives. Overall, while the message is straightforward, it could benefit from a more engaging and collaborative tone.
6.
6
/ 10Question:
"I need to know if your team has significant expertise in our industry; how can you demonstrate that?"
Answer:
Absolutely. Testimonials are what you are looking for. And we’ve got years of them. Would you like to see some from actual clients ?
Feedback:
The response addresses the prospect's concern by offering testimonials, which is a good start. However, it could be more effective if it included specific examples or statistics highlighting the team's experience in the credit repair industry. Additionally, it lacks a clear closing technique to guide the prospect towards the next step. The tone is friendly, but it could be more consultative by asking questions about the specific expertise the prospect is looking for. Overall, it's a decent response but needs more depth and engagement to fully satisfy the prospect's inquiry.
7.
4
/ 10Question:
"We already have a vendor for credit repair; what makes you different and why should we consider switching?"
Answer:
We’ve studies for years what the lenders that work with us actually want. We work for you and always have open communication.
Feedback:
The response touches on the importance of understanding lenders' needs, which is relevant, but it lacks depth. It doesn't clearly articulate what differentiates your service from the current vendor. Consider including specific benefits or unique features of your credit repair service that address their pain points or concerns. Additionally, the tone should be more engaging to foster curiosity. It would also be beneficial to ask open-ended questions to understand their current satisfaction and uncover any potential weaknesses in their existing vendor's service. Overall, the response needs to be more solution-focused and collaborative.
8.
4
/ 10Question:
"I feel uncertain about the long-term value your service can provide compared to our existing solution—can you clarify this?"
Answer:
We have been in business for over fives years and have outstanding systems and processes in place that produce results. May we show them to you ?
Feedback:
The response provides a brief mention of experience and results, but it lacks depth in addressing the prospect's concern about long-term value. It doesn't clearly highlight how your service is superior to existing solutions or the specific benefits it offers. Additionally, it fails to ask follow-up questions that could further uncover the prospect's needs and hesitations, which is crucial for effective objection handling. To improve, consider elaborating on the unique value your service provides and how it aligns with the prospect's long-term goals. A better approach might include comparing your service's success metrics or offering a case study that illustrates long-term benefits. Overall, the tone is somewhat flat and could benefit from more engagement to build rapport.
Score: 4
9.
6
/ 10Question:
"Before moving forward, I need to get an agreement from several stakeholders, and I'm worried about aligning everyone's interests. How can you assist?"
Answer:
I’d love to give a short presentation to them so that if they have any questions we can answer them them directly.
Feedback:
The response addresses the objection by offering a presentation, which is a proactive way to engage stakeholders and clarify any concerns. However, it could be improved by acknowledging the prospect's worry about aligning interests and asking specific questions to understand their stakeholders' concerns better. This would demonstrate active listening and curiosity. Additionally, it could include a closing technique to encourage moving forward, such as suggesting a specific time for the presentation. Overall, it's a decent start but lacks depth and a collaborative approach.
Score: 6
10.
6
/ 10Question:
"We’ve had a poor experience with a previous credit repair service; what guarantees can you offer that this will be different?"
Answer:
We understand your concern. What was it that the other company did that you consider poor performance ? That way I can give you our specific way of handling that issue so that you are confident we do it different as well as better.
Feedback:
The response effectively acknowledges the prospect's concern and invites them to share their past experience, which demonstrates active listening and curiosity. However, it lacks a clear differentiation of your service and does not provide any immediate reassurance or guarantees, which are critical in the credit repair industry. Incorporating a brief mention of your unique approach or success stories could strengthen your response. Overall, it's a good start but needs more emphasis on value exploration and differentiation.