Pest control
Sales Assessment Results by Jose Feliciano
40
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here. Your average score of 4 is a wake-up call. There’s a lot of potential in you, but your responses are lacking depth and connection. You've got some foundational techniques, like addressing concerns and offering guarantees, but you're missing the mark on truly understanding and engaging with your prospects. Your approach often feels too surface-level and fails to dive into the specifics of what the customer really needs.
You seem to struggle with empathy and collaboration, sometimes treating the conversation more like a transaction than a partnership. Your responses could benefit from more probing questions to uncover pain points and demonstrate a genuine interest in the customer's situation. You need to hone in on your storytelling and consultative selling skills; these will help you illustrate the value of your solutions in a way that resonates with your prospects.
Study the Consultative Selling technique and the PASTOR Framework. These methods will help you build rapport and truly understand customer needs, leading to stronger relationships and more successful outcomes.
Remember, your goal is not just to sell but to solve problems. Think of your conversations as opportunities to create value and forge connections. That’s where the real magic happens in sales.
Question Breakdown
1.
3
/ 10Question:
"We're currently reassessing our pest control budget for next year, and I'm not sure if we can commit right now."
Answer:
As you look at your budget please take into account when comparing will they deliver the same results, knowledge and customer service you currently receive.
Feedback:
The response partially addresses the budget concern but lacks depth. It does not acknowledge the customer's position or explore their specific needs and concerns. Additionally, it misses an opportunity to ask questions that could uncover the customer's priorities and pain points regarding their budget reassessment. A more effective approach would involve demonstrating value over cost and offering tailored solutions while engaging the prospect in a more collaborative discussion.
Overall, the communication is clear but could be more empathetic and solution-focused.
2.
4
/ 10Question:
"I've seen some lower-priced alternatives that seem to offer similar services; how do you ensure your value justifies the cost?"
Answer:
We offer a money back guarantee and free call backs and will respond same day or next
Morning when contacted
Feedback:
The response effectively presents some guarantees, which is a positive aspect. However, it fails to delve deeper into the value proposition and does not address the specific concern about competing lower-priced alternatives. It would be beneficial to explain how your services are superior in terms of results, experience, or customer satisfaction, illustrating the benefits that justify the cost. Additionally, incorporating questions to uncover the prospect's specific needs or concerns could foster a more engaging discussion and build rapport. Overall, while the guarantee adds credibility, the response lacks a robust value exploration and fails to demonstrate a strong understanding of the prospect's perspective.
3.
4
/ 10Question:
"Our last pest control provider failed to follow through on their promises, which makes us hesitant to switch again. How can you assure us of your reliability?"
Answer:
Our money back guarantee speaks for itself. If your problem is not solved we will give you all your money back
Feedback:
The response touches on the money-back guarantee, which is a good start to addressing concerns about reliability. However, it lacks depth and does not directly address the prospect's previous experience with their last provider. To build trust, it's crucial to acknowledge their hesitation and ask questions to uncover specific issues they faced. Additionally, it would be beneficial to elaborate on how your company ensures reliability beyond just the guarantee, such as providing testimonials, emphasizing your track record, or explaining your service protocols. Overall, the communication could be more empathetic and tailored to the prospect's specific concerns about reliability, fostering a collaborative dialogue.
4.
4
/ 10Question:
"With the current economic climate, I need to prioritize immediate needs over potential long-term benefits—how will you address that?"
Answer:
Pests will always be a problem and continuing your relationship with us locks in your price for as long as your a customer leaving one less economic issue to deal with later.
Feedback:
The response acknowledges the immediate concern about economic priorities, but it could be more effective. While mentioning that pests are a persistent issue is relevant, it doesn't adequately address the prospect's need for immediate solutions versus long-term benefits. Instead, you could ask questions to understand their current immediate needs better, emphasize how your pest control services can provide immediate relief, and illustrate the cost-saving aspect of locking in prices in the long run. Engaging more with the customer's perspective and demonstrating empathy could enhance rapport. Overall, the response lacks depth and a clear connection to the prospect's immediate needs in the current economic climate.
5.
4
/ 10Question:
"I understand your solution is effective, but how will it integrate with our existing systems and processes?"
Answer:
With our program we take care of all your pest problem with no need to hire someone else. For other services just let us k ow when they are performed like lawn mowing and our CRm will block out any potential of us being here when your other workers are here
Feedback:
The response touches on integration by mentioning the CRM that helps avoid scheduling conflicts, which is a relevant point. However, it lacks clarity and does not fully address the customer's concern regarding how your pest control solution will mesh with their existing systems and processes. It's important to reassure the prospect about the ease of integration and provide more detail about how your services can fit seamlessly into their operations. You could also ask questions to understand their current systems better and address any specific integration challenges they might foresee. Overall, the communication is somewhat unclear and does not effectively build a collaborative dialogue.
6.
5
/ 10Question:
"We have a large committee involved in the decision-making process, and I’m concerned about aligning everyone’s expectations. How do you facilitate that?"
Answer:
I would be more then happy to sit in on your meeting and answer any questions the others have that way you do not need to relay the info.
Feedback:
The response provides a willingness to participate in the committee meeting, which is a positive step towards addressing the prospect's concern about aligning expectations. However, it lacks depth by not addressing how you can facilitate effective communication or collaboration beyond simply attending the meeting. It would be beneficial to explore how you can assist in preparing materials or presentations that address the committee's specific needs. Additionally, asking questions to understand the key stakeholders' concerns and preferences would demonstrate a more consultative approach. Overall, while the offer to attend is helpful, the response could be more solution-focused and proactive in facilitating alignment among the committee members.
7.
3
/ 10Question:
"I’m worried that the training requirements for your system might be too extensive for my team to manage effectively during busy seasons. What support do you provide?"
Answer:
Our system is totally hands off for you all you need to do is call if you have an issue
Feedback:
The response attempts to address the prospect's concern about training by suggesting that the system is hands-off, which is a positive aspect. However, it fails to provide specific information about any training support or resources that could assist the team during busy seasons. It would be beneficial to elaborate on the kind of support your company provides, such as training sessions, user-friendly guides, or ongoing assistance. Additionally, asking questions to understand the prospect's specific concerns or the nature of their busy seasons could demonstrate a more tailored approach. Overall, the response lacks depth and does not fully reassure the prospect about the training requirements or the support available, leading to a missed opportunity to build trust and confidence in your services.
8.
3
/ 10Question:
"I have concerns about the hidden costs that could arise from your service. Can you clarify what those might be?"
Answer:
There are none out service is all inclusive , no hidden costs
Feedback:
The response attempts to address the concern by stating that there are no hidden costs and that the service is all-inclusive. However, it lacks depth and engagement. Simply stating there are no hidden costs does not provide reassurance or build trust. It would be more effective to elaborate on what the all-inclusive service entails, addressing any potential concerns the prospect might have about specific scenarios or additional charges. Asking clarifying questions to understand the prospect's specific worries or past experiences with hidden costs could also foster a more collaborative dialogue. Overall, the response is too brief and does not sufficiently explore the prospect's concerns, missing an opportunity to demonstrate transparency and build rapport.
9.
5
/ 10Question:
"The last solution we implemented had a long learning curve that disrupted daily operations; how do you plan to avoid that?"
Answer:
Our system and process is very easy to follow and again you are completely hands off. For initial set up we can work around your schedule to minimize any conflicts I. Your operations.
Feedback:
The response addresses the concern about the learning curve by stating that the system is easy to follow and hands-off, which is a positive aspect. However, it lacks specific details about what makes the system easy to implement, such as mentioning user-friendly interfaces, training support, or step-by-step guides. Additionally, while offering to work around the prospect's schedule is a good start, it could be enhanced by actively asking questions to understand their specific operational challenges and how those might be alleviated. Overall, the response could benefit from a more detailed explanation and a collaborative approach to uncovering the prospect's specific needs.
10.
5
/ 10Question:
"I’m not entirely convinced that your service will scale with our growth; how do you ensure scalability in your pest control solutions?"
Answer:
We currently have our scheduling , personnel and equipment at 70 percent booking there for overnight we can increase production within 24 hrs 30 percent. Because of ease of use with a weeks notice we can increase production by 50 percent.
Feedback:
The response attempts to address the scalability concern by providing specific metrics about scheduling and capacity, which is a good start. However, it lacks clarity and coherence in the communication, making it difficult for the prospect to fully grasp how these numbers relate to their specific scalability needs. Additionally, the answer does not directly engage the prospect by asking questions to further understand their growth plans or specific scalability concerns. It would be beneficial to elaborate on how your pest control solutions can adapt over time, perhaps highlighting past success stories or examples of scaling for other clients. Overall, the response is somewhat informative but could greatly benefit from clearer language and a more interactive, consultative approach.