Hair appliances
Sales Assessment Results by Gladys James
15
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s talk straight: your performance here is not just underwhelming; it’s a wake-up call. Scoring an average of 1.5 is a clear indicator that you’re missing the mark on some fundamental sales skills, especially in objection handling. You’re falling short on addressing budget concerns, reliability, ROI, and training—areas critical to building trust and rapport with prospects. Right now, your responses lack clarity, structure, and most importantly, empathy. You need to step up your game in understanding your customer's needs and providing tailored insights.
The consistent pattern I'm seeing is a failure to engage with the prospect's concerns meaningfully. Each response reads like you’re reciting a script rather than having a conversation. This isn’t just about selling a product; it’s about connecting with your customer on their terms. You need to reach deeper into your toolbox and practice techniques like Objection Handling and Consultative Selling. These will equip you with strategies to connect more effectively and truly understand your prospects.
Remember, every interaction is an opportunity to build trust. The next time you’re faced with an objection, don’t just state the facts—listen, empathize, and respond with tailored solutions. Your goal should be to turn those objections into conversations that lead to solutions. Take this as your pivotal moment: when you shift your mindset from selling to serving, you’ll start seeing real results. Now get out there and show them what you’ve got!
Question Breakdown
1.
0
/ 10Question:
"I love the features of your hair appliance, but I'm worried about how it might fit into my already tight monthly budget."
Answer:
U can pad little
Feedback:
The response is completely unprofessional and does not address the objection regarding budget concerns. It lacks structure, clarity, and empathy, failing to engage with the prospect's financial worries. A stronger approach would involve exploring the prospect's budget constraints, discussing potential financing options, and emphasizing the value and ROI of the product to justify the investment. Overall, this response demonstrates a lack of understanding of effective objection handling in sales.
2.
0
/ 10Question:
"I need something reliable for my team, but I'm concerned about how well this product will hold up over time."
Answer:
It very good and has quality there is assurance
Feedback:
The response lacks professionalism and clarity, failing to effectively address the prospect's concern about reliability and durability. It does not provide specific evidence or data to support the claim of quality assurance. A more effective approach would involve discussing warranty options, customer testimonials, or case studies that illustrate the product's reliability over time. Additionally, asking the prospect about their specific requirements for durability would demonstrate active listening and enhance the sales conversation.
3.
2
/ 10Question:
"With so many options available, how can I be sure your appliance really delivers the ROI I'm looking for?"
Answer:
Because is very reliable and many of our customers are happy with it
Feedback:
This response fails to adequately address the prospect's concern about ROI. While mentioning reliability and customer satisfaction is a good start, it lacks specific metrics or evidence that demonstrate how your appliance generates a positive return on investment. A more effective approach would include sharing data, case studies, or testimonials that highlight the financial benefits experienced by other customers. Additionally, asking the prospect about their specific ROI criteria would show active listening and engagement.
4.
2
/ 10Question:
"Can you help me understand how this tool will actually make my team's workflow more efficient right out of the box?"
Answer:
Yes we have menu on how everything work
Feedback:
The response is vague and lacks detail, failing to directly address the prospect's concern about efficiency and the immediate usability of the tool. A more effective approach would involve explaining specific features that enhance workflow efficiency, providing examples or use cases, and possibly offering to demonstrate the tool in action. Additionally, acknowledging the prospect's need for clarity and simplicity in the training process would enhance rapport and show active listening.
5.
1
/ 10Question:
"I need to ensure that my budget covers not just the purchase price, but any additional costs that might come up after buying this appliance."
Answer:
Yes it cover everything effectively
Feedback:
The response is overly simplistic and fails to address the prospect's concern about additional costs effectively. It lacks detail on what is included in the budget, such as maintenance, accessories, or potential repairs. A more effective response would involve breaking down the total cost of ownership, discussing warranty options, and emphasizing any included services or support. Additionally, engaging the prospect by asking about their specific budget parameters would demonstrate active listening and a consultative approach.
6.
1
/ 10Question:
"What kind of support will we receive for training our staff on this new product once we purchase it?"
Answer:
One in a while there is a promo for new products
Feedback:
The response does not address the prospect's inquiry about support and training for staff effectively. It fails to provide any specific information regarding training resources, such as manuals, online courses, or customer support for onboarding. A better approach would involve detailing the types of training available, how the training can be accessed, and any ongoing support provided after purchase. This would demonstrate an understanding of the prospect's needs and help build trust and confidence in the product.
7.
3
/ 10Question:
"I'm not sure this appliance will be easy for my team to use. How does it address different skill levels?"
Answer:
It has different way of using and I will be showing you on how it works
Feedback:
The response acknowledges the prospect's concern about usability but lacks clarity and detail. Simply stating that there are different ways of using the appliance does not provide sufficient reassurance. A more effective approach would involve explaining specific features that cater to various skill levels, such as intuitive interfaces, customizable settings, or built-in tutorials. Additionally, offering a demonstration or outlining a training plan would enhance the prospect's confidence in ease of use. Overall, the response could benefit from a more structured and informative approach.
8.
2
/ 10Question:
"We have a long-standing relationship with our current supplier; what makes your appliance worth the switch?"
Answer:
The quality and packaging matters
Feedback:
The response is vague and fails to adequately address the prospect's strong loyalty to their current supplier. Simply stating that "quality and packaging matters" does not provide compelling reasons to switch. A more effective approach would involve elaborating on unique features, superior performance, or cost savings of your appliance compared to their current supplier. Additionally, sharing testimonials or case studies that highlight customer experiences after switching would strengthen the argument. Engaging the prospect with questions about their current satisfaction levels and what they value most in their supplier relationship would also enhance the conversation.
9.
2
/ 10Question:
"I see the benefits, but what happens if our needs change in the future? Will this product still be relevant?"
Answer:
Yes it will be very relevant without doubt
Feedback:
This response is overly simplistic and fails to effectively address the prospect's concern about future relevance. Merely stating that the product will be "very relevant without doubt" does not provide substantial assurance to the prospect. A more effective approach would include discussing the product's adaptability, potential for upgrades or new features, and how it aligns with industry trends. Additionally, engaging the prospect with questions about their anticipated changes or needs would demonstrate active listening and a consultative approach. Overall, the lack of depth in the response indicates a missed opportunity to build confidence in the product's longevity and relevance.
10.
2
/ 10Question:
"Can you explain how you ensure compliance with industry standards for safety and effectiveness in your appliances?"
Answer:
Yes we make sure everything is in order to avoid danger and we use our products to be sure to satisfy customers
Feedback:
The response lacks specificity and detail regarding compliance with safety and effectiveness standards. Simply stating that "everything is in order to avoid danger" does not provide substantial information to reassure the prospect. A more effective answer would include details about adherence to industry regulations, certifications, testing processes, and examples of how the company monitors and maintains safety standards. Engaging the prospect by asking about their specific compliance concerns would also demonstrate active listening and improve rapport.