Account
Sales Assessment Results by Ishaya Salama Garba
0
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s cut to the chase: you’ve got a long way to go. Scoring a big fat zero across the board is not just a wake-up call; it’s an urgent red flag waving in your face. Your responses were vague, uninspired, and failed to engage the prospect on any level. You’re not just missing the mark; you’re not even in the same ballpark. You need to step up your game significantly.
You’ve shown no clear understanding of how to address customer concerns or provide detailed, actionable solutions. This gap in your approach tells me you need to dive deep into techniques that focus on solution selling and consultative selling. Start practicing how to listen actively, ask probing questions, and provide thorough answers that truly engage your prospects.
Here’s your coaching moment: think of every sales conversation as a chance to create a dialogue rather than just a transaction. You have to be the expert who guides them through their concerns, not someone who throws vague reassurances their way. Clarity, empathy, and concrete solutions are your best friends moving forward. It’s time to roll up your sleeves and get to work—because right now, you’re not just losing sales; you’re losing trust.
Question Breakdown
1.
0
/ 10Question:
"I'm concerned about the total cost of ownership over time; can you help me understand that better?"
Answer:
It's requires taking charge
Feedback:
The response is vague and doesn't directly address the prospect's concern about total cost of ownership. It lacks clarity and fails to provide any information or reassurance about the cost implications of the solution. A more effective answer would involve outlining specific factors that contribute to total cost, perhaps using a cost-benefit analysis. Additionally, it could have included questions to uncover more about the prospect's specific worries, demonstrating active listening and curiosity.
Overall, this response does not meet the prospect's needs or effectively engage in the sales conversation.
2.
0
/ 10Question:
"What if the implementation takes longer than expected and impacts our current operations?"
Answer:
Devices another means
Feedback:
The response is completely unclear and non-responsive to the prospect's concern about implementation timelines and operational impact. It does not address the question or provide any reassurance or information regarding how potential delays could be managed. An effective answer would involve acknowledging the concern, discussing potential risks, and outlining strategies to mitigate delays, such as project management practices or contingency plans. This response fails to engage the prospect meaningfully or demonstrate a solution-focused approach.
3.
0
/ 10Question:
"I need to ensure our team is aligned on this decision; how can you assist in presenting this to them?"
Answer:
By presenting it to them in a clearer and easier way for more understanding
Feedback:
The response is vague and does not effectively address the prospect's concern about team alignment on the decision. It lacks specific strategies or actions that you can take to assist them in communicating with their team. An effective response should include ideas for collaborative presentations, informational resources, or tailored communication that addresses potential objections from team members. Without clarity and actionable suggestions, this response does not engage the prospect meaningfully or demonstrate a solution-oriented approach.
4.
0
/ 10Question:
"I’ve heard mixed reviews about your support; how can you guarantee reliability?"
Answer:
I am reliable, accountable, experience and business inclined
Feedback:
This response is vague and lacks specific details to address the prospect's concern about mixed reviews on support. Simply stating that you are reliable and accountable does not provide tangible evidence or assurances of reliability. An effective response should include examples of past customer experiences, testimonials, or specific support processes that demonstrate your commitment to reliability. Additionally, it would be beneficial to acknowledge the prospect's concerns and invite further discussion to explore their specific worries about support.
5.
0
/ 10Question:
"We're currently tied into a contract with another vendor; how do we transition smoothly without disruption?"
Answer:
Going for the favourable options
Feedback:
This response is vague and lacks clarity in addressing the prospect's concern about transitioning from one vendor to another. It does not explain how to manage the transition process or mitigate any potential disruptions. An effective response should outline specific steps, such as creating a transition plan, coordinating with both vendors, and ensuring continuity of service. Additionally, this response fails to demonstrate an understanding of the prospect's situation or actively engage them in the conversation about their needs.
Overall, it does not satisfactorily respond to the objection and lacks a solution-focused approach.
6.
0
/ 10Question:
"Your solution seems great, but how does it really compare to the alternatives we’re considering?"
Answer:
It is fast and reliable
Feedback:
This response fails to address the prospect's question about how your solution compares to alternatives. Simply stating that it is "fast and reliable" does not provide any comparative context or specific advantages over competitors. An effective response should include a discussion of key differentiators, value propositions, or unique features of your solution in relation to others in the market. Additionally, asking questions to gauge the prospect's specific concerns or what alternatives they are considering could demonstrate curiosity and a more solution-focused approach.
7.
0
/ 10Question:
"If we go forward, how will you support us during onboarding and training?"
Answer:
By giving awareness
Feedback:
The response is vague and fails to clearly address the prospect's concern about onboarding and training support. Simply stating "By giving awareness" does not provide any actionable information or specific strategies related to how support will be offered during these crucial phases. An effective response should outline the types of training provided, availability of resources, and ongoing support mechanisms to ensure a smooth transition. This response does not demonstrate a solution-focused approach or an understanding of the prospect's needs.
8.
0
/ 10Question:
"I'm worried about how this will integrate with our existing systems; what do you know about compatibility?"
Answer:
Fitting in and able to adjust when necessary
Feedback:
This response is vague and does not directly address the prospect's concern about compatibility with existing systems. Simply stating "Fitting in and able to adjust" lacks specific insights or details about how your solution can integrate seamlessly. An effective response should include information about compatibility features, integration processes, or past successful implementations with similar systems. This approach would not only address the prospect's concern but also demonstrate a solution-focused mindset. Without clarity and actionable information, this response does not engage the prospect effectively.
9.
0
/ 10Question:
"There's a lot of internal hesitation around changing vendors; what strategies do you have to help us manage that?"
Answer:
Communication
Feedback:
The response is overly simplistic and does not effectively address the prospect's concern about internal hesitation in changing vendors. Merely stating "Communication" lacks depth and actionable strategies. An effective response should include specific approaches such as facilitating open dialogues with stakeholders, addressing concerns through presentations, providing reassurance through case studies, and possibly offering change management support. This response fails to engage the prospect meaningfully or demonstrate a solution-oriented approach.
10.
0
/ 10Question:
"How do you measure ROI for your clients, and can you share any relevant case studies?"
Answer:
Unboarding of new clients
Feedback:
This response is completely irrelevant to the prospect's question about measuring ROI and sharing case studies. It fails to address the inquiry at all and does not provide any useful information or context. An effective answer would detail specific metrics used to measure ROI, examples of successful outcomes for clients, and relevant case studies to demonstrate value. This response does not engage the prospect or showcase any solution-oriented approach.